| In Review |
Mobile |
WhatsApp Journey Builder Activity Directs to Sinch even with WhatsApp-First Business Messaging (Meta) |
The Journey Builder WhatsApp activity will display \"To send WhatsApp Messages download and install the Sinch Setup App from AppExchange. You can then create channels and check approval status.\" even if you have WhatsApp-First Business Messaging (Meta).
|
2023-02-16 18:55:49 |
W-12552437 |
| In Review |
Content Builder |
Data Extension Field Named \"Id\" Breaks Content Builder Preview |
When doing a Preview and Test in Content Builder, you can choose a Data Extension (DE) as the source of the preview. If you have a DE with a field called \"id\", the DE will only load the first row in the DE. Changing the field name to anything else allows the preview to load all rows.
|
2023-02-16 16:55:47 |
W-12480675 |
| In Review |
Email Studio |
Cannot move DEs between folder types without being an Admin or the Owner |
When attempting to move data extensions from one type of folder to another, an error occurs for users that are not Admins or the Owner of the Data Extension
|
2023-02-16 13:42:27 |
W-11944552 |
| In Review |
Integrations |
Google Analytics(Custom), Google Analytics Attribution | Creating data stream template fails with a security error |
Editing and saving Google Analytics (Custom) or Google Analytics Attribution based data stream template may trigger a security error as follows:
\"JSON parse error: Security Error: (Unauthorized attribute for tag a. Disallowed attributes: target); nested exception is com.fasterxml.jackson.databind.JsonMappingException: Security Error: (Unauthorized attribute for tag a. Disallowed attributes: target) (through reference chain: com.datorama.core.dto.dynamiclz.DynamicLZTemplateDto[\"mappingJson\"])\"
|
2023-02-16 10:25:28 |
W-12149095 |
| In Review |
Journey Builder |
Journey History Apply & Clear Buttons hidden when Marketing Cloud Tips are enabled |
When a Marketing Cloud User has Tips enabled, the Journey Builder History Apply & Clear Buttons are hidden and not useable.
|
2023-02-16 02:24:52 |
W-10077917 |
| No Fix |
Journey Builder |
Contacts may remain in Journey after meeting Exit Criteria in a Wait Activity |
When contacts enter a Wait Activity, they will wait until the exit time specified by the Wait Activity. If a contact is evaluated for Exit Criteria - and meets the defined Exit Criteria during the Wait Activity - they should be removed from both the Wait Activity and the Journey at that time.
However, intermittently, contacts may be removed from the Wait Activity - due to meeting Exit Criteria - but instead of being ejected from the Journey, they will continue to progress through the Journey.
|
2023-02-16 01:24:49 |
W-12248219 |
| In Review |
Contact Builder |
New subscriber created after a contact delete when original contact is in suppression and deleted contact is updated on Sales cloud. |
New contacts are created after a contact delete operation is performed and the contacts while in suppression state are updated on Sales cloud.
|
2023-02-16 01:24:32 |
W-11786590 |
| In Review |
Integrations |
New subscriber created after a contact delete when original contact is in suppression and deleted contact is updated on Sales cloud. |
New contacts are created after a contact delete operation is performed and the contacts while in suppression state are updated on Sales cloud.
|
2023-02-16 01:24:32 |
W-11786590 |
| In Review |
Automations |
\"NotFound\" Error when executing an Import with \"Update\" option, from a Business Unit |
When trying to execute an Import with Update Only option to the All Subscribers list, which has been created at the Enterprise account level, from a business unit under an enterprise account. There is a high possibility to get intermittent \"NotFound\" errors, with the import failing to do any update to the subscribers.
|
2023-02-15 22:28:02 |
W-3609256 |
| In Review |
Automations |
Automation File Transfer Activity not decompressing all rows |
Using Manage File to Unzip a gzip to CSV yields less records. When the file is unzipped via automation the file is stripped off and extracts less records
|
2023-02-15 20:54:37 |
W-12280902 |
| In Review |
Journey Builder |
WhatsApp Template Message with buttons fails with status NOTSENT (Reason 400) |
When using a WhatsApp Template message with buttons (Quick Reply) in Journey Builder without populating \'Variable\' value, the sends fail with status NOTSENT and Reason 400.
|
2023-02-15 16:34:37 |
W-11610763 |
| In Review |
Integrations |
Invalid redirect URI error when connecting API User for Marketing Cloud Connect in a Developer Org |
When setting up Marketing Cloud Connect in a Developer Org, you will receive the below error when connecting the Marketing Cloud API User:
Error received: {“error”:“redirect_uri_mismatch”,“error_description”:“Invalid redirect URI. Use a redirect URI that was registered in Marketing Cloud Installed Packages.“,”error_uri”:“https://developer.salesforce.com/docs”}
When partitioned domains are enabled, this introduces a new redirect_uri during the OAuth process when logging into Marketing Cloud from CRM Marketing Cloud Connect package. The new redirect_uri is not in the valid list of redirect_uri for the Marketing Cloud Connect package.
|
2023-02-15 15:41:06 |
W-11739951 |
| In Review |
Journey Builder |
When saving an activity in Journey Builder canvas if the Journey is saved before an activity is configured after saving it saves different information |
This issue appears when you retrieve Journey details via REST API \'GET /interaction/v1/interactions/{id}\'
https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/getInteractionById.html
When an activity that needs to be configured, is not configured before the Journey is saved the Metadata shows limited data. If configured before saving the Metadata has additional information.
Example MetaData when the steps: Create Email Activity, save Journey, Configure Email Activity.
\"Metadata\": {
\"isConfigured\":true,
\"sections\": {}
}
Example MetaData when the steps: Create Email Activity, Configure Email Activity, Save Journey.
\"Metadata\": {
\"icon\": \"https://jb-email-activity.s6.marketingcloudapps.com/img/email-icon.svg\",
\"iconSmall\": \"https://jb-email-activity.s6.marketingcloudapps.com/img/email-icon.svg\",
\"category\": \"message\",
\"version\": \"1.0\",
\"statsContactIcon\": null,
\"original_icon\": \"/img/email-icon.svg\",
\"original_iconSmall\": \"/img/email-icon.svg\",
\"sections\": {},
\"isConfigured\": true
}
The first value does not change. This occurs with several activities. It did not occur for Wait by Duration or Random Split.
|
2023-02-15 14:41:33 |
W-12544649 |
| In Review |
API |
When saving an activity in Journey Builder canvas if the Journey is saved before an activity is configured after saving it saves different information |
This issue appears when you retrieve Journey details via REST API \'GET /interaction/v1/interactions/{id}\'
https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/getInteractionById.html
When an activity that needs to be configured, is not configured before the Journey is saved the Metadata shows limited data. If configured before saving the Metadata has additional information.
Example MetaData when the steps: Create Email Activity, save Journey, Configure Email Activity.
\"Metadata\": {
\"isConfigured\":true,
\"sections\": {}
}
Example MetaData when the steps: Create Email Activity, Configure Email Activity, Save Journey.
\"Metadata\": {
\"icon\": \"https://jb-email-activity.s6.marketingcloudapps.com/img/email-icon.svg\",
\"iconSmall\": \"https://jb-email-activity.s6.marketingcloudapps.com/img/email-icon.svg\",
\"category\": \"message\",
\"version\": \"1.0\",
\"statsContactIcon\": null,
\"original_icon\": \"/img/email-icon.svg\",
\"original_iconSmall\": \"/img/email-icon.svg\",
\"sections\": {},
\"isConfigured\": true
}
The first value does not change. This occurs with several activities. It did not occur for Wait by Duration or Random Split.
|
2023-02-15 14:41:33 |
W-12544649 |
| In Review |
Automations |
Automation Error Emails Not Sent When Internal Network Issues Occur |
Occasionally, an automation may fail due to an internal network issue even though the activities succeed. When this happens, email notifications won\'t be sent to the addresses specified in the automation.
|
2023-02-14 21:37:02 |
W-12466946 |
| In Review |
Email Studio |
Globally unsubscribed contacts are shown as active on the All Subscribers list |
The message \"This subscriber is globally unsubscribed and cannot be activated\" may be displayed on viewing the properties of a subscriber on the All Subscribers list even though that subscriber is associated with a green active icon. This issue mainly impacts accounts on Stack 12 although a small number of discrepancies may be found on other stacks.
|
2023-02-14 21:23:32 |
W-12275987 |
| In Review |
Email Studio |
Reply Mail Management auto-reply FROM NAME from an auto-reply triggered send shows the email address instead of the display name. |
When setting up an auto-reply triggered send the FROM NAME uses the email address instead of the FROM NAME.
This occurs in both ERMM and RMM.
|
2023-02-14 17:49:57 |
W-11492982 |
| In Review |
Journey Builder |
A deployed Packaged JBINT Journey can sometimes fail activation due the Rule API Name starting with a number |
A deployed Packaged JBINT Journey can sometimes fail activation with the following error:
FIELD_INTEGRITY_EXCEPTION;Unique Name: The Rule API Name can only contain underscores and alphanumeric characters. It must be unique, begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores.;System.String[];Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions.
|
2023-02-14 15:53:13 |
W-12520609 |
| In Review |
Package Manager |
A deployed Packaged JBINT Journey can sometimes fail activation due the Rule API Name starting with a number |
A deployed Packaged JBINT Journey can sometimes fail activation with the following error:
FIELD_INTEGRITY_EXCEPTION;Unique Name: The Rule API Name can only contain underscores and alphanumeric characters. It must be unique, begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores.;System.String[];Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions.
|
2023-02-14 15:53:13 |
W-12520609 |
| In Review |
Journey Builder |
Decision Split comparison of non nullable attributes shows error \"Nullable Fields cannot be compared. One of these two fields is nullable\" |
When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show
\"Nullable Fields cannot be compared. One of these two fields is nullable\"
|
2023-02-14 13:27:02 |
W-7297559 |
| In Review |
Journey Builder |
The postmonger \"requestEndpoints\" and \"requestTokens\" requests will not retrieve Tenant Specific Endpoints |
Using the postmonger \"requestEndpoints\" and \"requestTokens\" requests with a Journey Builder Custom Activity will not return Tenant Specific Endpoints for Marketing Cloud accounts.
|
2023-02-14 09:50:54 |
W-12367968 |
| In Review |
Mobile |
SMS job creation process can fail when multiple SMS activities are activated in a Journey simultaneously |
When Journey builder tries to activate multiple SMS activities at the same time, SMS job creation process can sometimes fail due to the multiple calls which results in an incomplete job creation. The incomplete job has no primary slot allocated to it.
|
2023-02-13 23:22:38 |
W-10120071 |
| In Review |
Journey Builder |
SMS job creation process can fail when multiple SMS activities are activated in a Journey simultaneously |
When Journey builder tries to activate multiple SMS activities at the same time, SMS job creation process can sometimes fail due to the multiple calls which results in an incomplete job creation. The incomplete job has no primary slot allocated to it.
|
2023-02-13 23:22:38 |
W-10120071 |
| In Review |
Integrations |
Special characters impact Attribute search function in Segments in CDP |
When attempting to search for Attributes within a Segment that contains special characters, no results are initially returned.
|
2023-02-13 22:52:26 |
W-12184517 |
| In Review |
Automations |
Creating an s3 file location in the Marketing Cloud UI using \'Access Key with IAM role\' errors when the Role ARN string contains hyphens. |
When saving an s3 file location containing hyphens in the Role ARN, the following error will display:
Invalid Role Arn format , ARN should follow the following format: arn:aws:iam::
|
2023-02-13 20:52:18 |
W-12516475 |
| In Review |
Email Studio |
Creating an s3 file location in the Marketing Cloud UI using \'Access Key with IAM role\' errors when the Role ARN string contains hyphens. |
When saving an s3 file location containing hyphens in the Role ARN, the following error will display:
Invalid Role Arn format , ARN should follow the following format: arn:aws:iam::
|
2023-02-13 20:52:18 |
W-12516475 |
| In Review |
Admin |
Creating an s3 file location in the Marketing Cloud UI using \'Access Key with IAM role\' errors when the Role ARN string contains hyphens. |
When saving an s3 file location containing hyphens in the Role ARN, the following error will display:
Invalid Role Arn format , ARN should follow the following format: arn:aws:iam::
|
2023-02-13 20:52:18 |
W-12516475 |
| In Review |
Automations |
Automation Studio/Journey Builder failing to load due to Culture Code issue |
Due to a backend issue, the Culture Code setting for a user can get saved with an invalid locale en-15. This commonly affects users with the Culture Code set to English (United States). The result is that Automation Studio and Journey Builder will not load as expected and a loading wheel that does not complete is visible on the UI.
|
2023-02-13 19:22:18 |
W-9807108 |
| In Review |
Audience/Contacts |
Mobile number of deleted contacts still visible in _SMSSubscriptionLog |
Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete.
These records will be listed in _SMSSubscriptionLog with the SubscriberKey value \'No MobileAddress record has been found or this mobile number\'
|
2023-02-13 18:09:34 |
W-8599591 |
| In Review |
Automations |
Marketing Cloud automations failing to reschedule following network or database performance incidents |
When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn\'t run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences until a user manually reschedules it. This has been acknowledged as a defect and correction is planned for a future Marketing Cloud release.
|
2023-02-13 16:22:02 |
W-8271357 |
| In Review |
Audience/Contacts |
Unable to view/edit Many to One Relationships that exist on Left side of an Object |
Unable to view/edit Many to One Relationships that exist on Left side of an Object within Data Designer.
|
2023-02-13 15:43:34 |
W-7804112 |
| In Review |
Mobile |
Dataview _Journey and _smsmessagetracking incorporating incorrect SMS message ID\'s for Journey sends |
Users have reported that when querying Dataview \"_Journey\" and \"_smsmessagetracking\", they are receiving incorrect SMS messages. This issue appears to be caused by a bug or an error in the way the dataviews are pulling records from backend tables, leading to the incorrect identification and use of SMS messages for the \"Journey sends\" function.
|
2023-02-13 08:51:45 |
W-12333710 |
| In Review |
Integrations |
Twitter Ads Cards Data Missing |
Twitter Ads - Cards data is returning a Default value for Creative Key and Creative Name because the values are blank/null in the file even though these values exist in the UI.
|
2023-02-12 21:50:54 |
W-11822095 |
| In Review |
Email Studio |
Import Results File contains references to information that is not actionable |
In some situations when an import has been completed, regardless of whether or not it has validation errors, we will send out a notification email that contains text that is not actionable. Below is an example of what this would look like:
0 0 Warning Warning: Import aborted while processing Batch 1 in SetBuilder. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table.
0 0 Warning Warning: Import aborted while processing Batch 2 in DsvFileSourceReader. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table.
|
2023-02-11 01:25:17 |
W-4347964 |
| In Review |
Integrations |
Marketing Cloud Connect aggregate link level details display incorrect link name(s) when a link name (alias) is not provided |
Aggregate link level details will have link names that show up incorrectly in Salesforce when an email is sent without a link alias (link name) provided for some links. Normally you would see the URL if no link alias is provided. In this case, where an alias is not used for more than one URL, you will see that the another URL in the email is being used as the link name.
|
2023-02-10 23:47:55 |
W-12528651 |
| In Review |
Automations |
\"Send GroupConnect\" Activity in Automation Studio does NOT send messages and remain running in a rare case. |
As for \"Send GroupConnect\" activity in \"Automation Studio\", the messages were NOT sent but the activity remains running when some of error occurred during sending process.
|
2023-02-10 08:28:28 |
W-7354423 |
| In Review |
Mobile |
\"Send GroupConnect\" Activity in Automation Studio does NOT send messages and remain running in a rare case. |
As for \"Send GroupConnect\" activity in \"Automation Studio\", the messages were NOT sent but the activity remains running when some of error occurred during sending process.
|
2023-02-10 08:28:28 |
W-7354423 |
| In Review |
Email Studio |
View as Web Page (VAWP) was intermittently failing |
Intermittently clients may see their View as Web Page (VAWP) links intermittently failing. When this occurs, after refreshing, the link should once again work. The location where this seems to be occurring in is within S7.
|
2023-02-10 00:16:39 |
W-12030448 |
| In Review |
Journey Builder |
Journey Builder | Journeys | Health | Contacts not search-able |
If a contacts start date within a Journey is more than 30 days, the contact\'s most recent history will not be available within the Health tool after searching in \"Show Contact Path\".
|
2023-02-09 22:13:13 |
W-8543613 |
| In Review |
Email Studio |
Marketing Cloud Email Studio Reports XLSX files prompt for repair |
Reports generated within email studio reports when using the file pattern xlsx prompt for repair and may not open within different versions of excel
|
2023-02-09 21:46:31 |
W-12189006 |
| In Review |
Email Studio |
Unable to Clear Record in Data Extension when Data Extension has two Primary Keys and one is Email Address data type and the other is Text |
When a Data Extension contains a two primary fields, one of data type as email address and other filed data type as Text, the clear record functionality fails.
|
2023-02-09 20:47:17 |
W-11340952 |
| In Review |
Contact Builder |
Contact Builder Does Not Load For Users With Certain Culture Codes |
Users with certain culture codes, such as \"Afar (Dijibouti)\", are unable to load Contact Builder.
|
2023-02-09 20:02:54 |
W-11531706 |
| In Review |
Integrations |
Distributed Marketing - Validation Rules on CampaignMember can prevent Bulk Send Job from creating and populating audience |
If there are validation rules defined on the CampaignMember object, it can interfere with the process to create an Audience for a Bulk Send Job using Distributed Marketing. If the validation rule fails, the Bulk Send Job will be stuck in a \"Not Started\" status with 0 members, even though there are members on the related Campaign.
|
2023-02-09 17:46:21 |
W-11785563 |
| In Review |
Mobile |
Responding to Outbound Message does not trigger Text Response for Next Keyword when replying with y, n, or yes |
After receiving an Outbound message configured with a Next Keyword, the expectation is that a response to that message will be appended with the Next Keyword and will trigger a response from a Text Response message setup for that keyword. However, it has been observed that this does not happen when responding with some messages, for example with the text \'y\', \'n\' or \'yes\'.
|
2023-02-09 17:15:04 |
W-7769424 |
| In Review |
Mobile |
Character count about line feed does not match between DM and aggregator |
Line feed is counted as 1 in DM message UI. However, some of the aggregator counts it as 2 .
Therefore, If a message contains line feed, it\'s actually longer than how UI shows.
As a result customer expects that message will be sent without problem but sending fails by character count limit.
|
2023-02-09 17:14:45 |
W-10007690 |
| In Review |
Mobile |
MobileConnect: Email Notification After Import Into Standard List Always Shows Zero Count |
After importing into a MobileConnect standard list, the email notification informs the audience is now available for use in Marketing Cloud, but shows a zero count.
|
2023-02-09 17:12:06 |
W-7005334 |
| In Review |
Mobile |
MobileConnect Activity Log for All Time is Inaccurate |
When viewing a particular message in MobileConnect, you can view the Activity Log. The time selection can be All Time, Last 24 Hours, Last 7 Days, or Last Month. The All Time activity can be inaccurate compared to any of the MobileConnect Reports.
|
2023-02-09 17:11:58 |
W-10801661 |
| In Review |
Audience/Contacts |
Cannot manually add Mobile Number from Contact Builder |
When attempting to add a new mobile number to a contact from the Contact Builder user interface by navigating to the \'Membership\' tab and clicking \'Add Mobile Number\', an error will occur when inputting a valid number. The same error does not occur if you first navigate to MobileConnect and click Manage > Contacts.
|
2023-02-09 17:11:46 |
W-9766441 |
| In Review |
Sending |
Email Send logging Data extension has records which shows JobID as 0 |
A subset of customers may experience a bug with the send logging where there are no JobID, or shows JobID 0. This is because some of the SMS send logging data is captured incorrectly to the Email Send Logging Data extension.
|
2023-02-09 17:08:02 |
W-11201388 |
| In Review |
Mobile |
ConversationID not populating for SMSMessageTracking data view |
The conversationID within mobile connect allows customers to correlate MO and MT messages as a single conversation.
This conversationID can also be populated using ampscript functions CreateSmsConversation() and EndSmsConversation().
At this time both methods aren\'t populating this attribute and therefore there is no current way to correlate MO and MT messages.
|
2023-02-09 17:07:54 |
W-11994426 |
| In Review |
Automations |
_Job SQL Data View is not showing the correct Job Status |
Currently the JobStatus field in the _job data view will only show one of two statuses:
New
Deleted
This currently references the state of the Job Tracking report, where it will be marked as \"New\" unless the job is deleted, in which case it will report is \"Deleted\". The field does not currently represents the actual state of the job (Completed, Sending etc)
|
2023-02-09 17:06:21 |
W-11692021 |
| In Review |
Mobile |
SubscriberKey is null in the SMSSubscriptionLog Data View for some mobile connect subscribers |
In some scenarios SmsSubscriptionLog data view will insert a null value for the SubscriberKey field. This results in undesirable behavior when querying the data view.
|
2023-02-09 17:06:10 |
W-6928058 |
| In Review |
Sending |
API calls to Email or SMS Triggered Sends can intermittently fail with timeout error |
API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a \"An unexpected error occurred while attempting to queue the send\" error response.
|
2023-02-09 16:52:21 |
W-11918927 |
| In Review |
Journey Builder |
API calls to Email or SMS Triggered Sends can intermittently fail with timeout error |
API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a \"An unexpected error occurred while attempting to queue the send\" error response.
|
2023-02-09 16:52:21 |
W-11918927 |
| In Review |
API |
API calls to Email or SMS Triggered Sends can intermittently fail with timeout error |
API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a \"An unexpected error occurred while attempting to queue the send\" error response.
|
2023-02-09 16:52:21 |
W-11918927 |
| In Review |
Mobile |
API calls to Email or SMS Triggered Sends can intermittently fail with timeout error |
API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a \"An unexpected error occurred while attempting to queue the send\" error response.
|
2023-02-09 16:52:21 |
W-11918927 |
| In Review |
Email Studio |
API calls to Email or SMS Triggered Sends can intermittently fail with timeout error |
API requests to Transactional SMS and Transactional Email Triggered Sends may intermittently fail to complete, returning a \"An unexpected error occurred while attempting to queue the send\" error response.
|
2023-02-09 16:52:21 |
W-11918927 |
| In Review |
Email Studio |
Event Notification Unsubscribe event does not support LogUnSubEvent API |
The Event Notification Unsubscribe Webhook does not support API unsubscribes, including LogUnSubEvent
|
2023-02-09 16:51:29 |
W-8274915 |
| In Review |
API |
Event Notification Unsubscribe event does not support LogUnSubEvent API |
The Event Notification Unsubscribe Webhook does not support API unsubscribes, including LogUnSubEvent
|
2023-02-09 16:51:29 |
W-8274915 |
| In Review |
Sending |
Some Transactional Messaging calls incorrectly return a MCMS_UTM_Validation_DuplicateMessageKey error due to internal retry logic |
Some Transactional Messaging API calls will incorrectly show an error response due to an internal retry logic.
|
2023-02-09 16:51:07 |
W-10230812 |
| In Review |
API |
Some Transactional Messaging calls incorrectly return a MCMS_UTM_Validation_DuplicateMessageKey error due to internal retry logic |
Some Transactional Messaging API calls will incorrectly show an error response due to an internal retry logic.
|
2023-02-09 16:51:07 |
W-10230812 |
| In Review |
Journey Builder |
Some Transactional Messaging calls incorrectly return a MCMS_UTM_Validation_DuplicateMessageKey error due to internal retry logic |
Some Transactional Messaging API calls will incorrectly show an error response due to an internal retry logic.
|
2023-02-09 16:51:07 |
W-10230812 |
| In Review |
API |
Transactional API send stores blank to non-nullable field when NULL value is passed |
If passing a NULL value to a required field in a payload to the transactional API endpoint /messaging/v1/email/messages a blank value will be recorded.
|
2023-02-09 16:50:56 |
W-10708271 |
| In Review |
API |
Events through ENS may be dropped prior to reaching callback URL for Low Latency Triggered Sends |
While using the Event Notification Service to reconcile Low Latency Triggered Sends events, it may be observed that the total number of events logged to the webhook URL are less than the total number of LLTS events executed.
|
2023-02-09 16:49:35 |
W-9872129 |
| In Review |
Integrations |
Events through ENS may be dropped prior to reaching callback URL for Low Latency Triggered Sends |
While using the Event Notification Service to reconcile Low Latency Triggered Sends events, it may be observed that the total number of events logged to the webhook URL are less than the total number of LLTS events executed.
|
2023-02-09 16:49:35 |
W-9872129 |
| In Review |
Journey Builder |
Journey Builder Unknown Custom Activity |
Journey Builder activities sporadically will not load and will show \"Unknown Custom Activity\". This is a cosmetic only issue and does not impact the execution of the activity. This can occur for both out-of-the-box activities and Custom Activities you develop.
|
2023-02-09 09:47:19 |
W-10157998 |
| In Review |
Email Studio |
Data Extension Fields can not be updated or deleted when the DE contains a decimal field with a blank scale value |
When updating data extension fields, where the data extension includes a Decimal field with a scale which is null, the Data extension is not updated and an error is logged in the browser.
|
2023-02-08 21:45:23 |
W-12221880 |
| In Review |
Contact Builder |
Package Manager Attribute Groups can cause a Circular Dependency error |
If you try to package an Attribute Group that has two Attribute Sets referencing the same Data Extension it causes a circular dependency error.
|
2023-02-08 19:15:18 |
W-11215827 |
| In Review |
Journey Builder |
Package Manager Attribute Groups can cause a Circular Dependency error |
If you try to package an Attribute Group that has two Attribute Sets referencing the same Data Extension it causes a circular dependency error.
|
2023-02-08 19:15:18 |
W-11215827 |
| In Review |
Package Manager |
Package Manager Attribute Groups can cause a Circular Dependency error |
If you try to package an Attribute Group that has two Attribute Sets referencing the same Data Extension it causes a circular dependency error.
|
2023-02-08 19:15:18 |
W-11215827 |
| In Review |
Email Studio |
Content Builder Approvals Not Loading |
A subset of customers may experience an issue where approver/reviewer are not able to action on the emails submitted for approval as the email content stuck while loading.
|
2023-02-08 16:05:22 |
W-12097771 |
| In Review |
Mobile |
SDK - iOS - re-initializing the SDK causes random crashes |
In rare conditions triggered by re-initializing the SDK, the application will crash because the NSManagedObjectContext \"goes away\" as part of the tear down sequence, and the SDK will essentially attempt an insert on a \"null\" pointer.
Observed in SDK Version: 8.0.8
|
2023-02-08 08:14:44 |
W-12264690 |
| In Review |
Integrations |
When multiple users send DMs to the same campaign at the same time, duplicate messages will be sent |
If a user has the pending approval page open, they will be able to send to a campaign member regardless of another user sending/rejecting that campaign member in the meantime.
|
2023-02-08 00:44:32 |
W-9844090 |
| In Review |
Journey Builder |
Journey Canvas Loads with greyed-out Decision Split |
Journey Builder can fail to properly load a decision split that references Journey Data. This causes the decision split to appear grey instead of orange, which typically indicates a fully configured decision split. Subsequent page refreshes of the Journey in question should load an Orange decision split. This is a cosmetic issue. This does not impact Decision Split distribution.
|
2023-02-07 16:30:44 |
W-9630746 |
| In Review |
Automations |
Query error and re-save results in \"Nullable object must have a value.\" |
Due to a bug, running query activities can result in an error and require manual reconfiguration to correct the error.
|
2023-02-07 15:15:21 |
W-9762794 |
| In Review |
Journey Builder |
Sales Cloud Activities do not contain all Marketing Cloud Attributes |
When mapping fields to update in a Sales Cloud activity in Journey Builder, not all Contact Data relationships are displayed. The same relationships do show up in decision splits, goals, or exits.
|
2023-02-07 00:43:14 |
W-12500034 |
| In Review |
Integrations |
Sales Cloud Activities do not contain all Marketing Cloud Attributes |
When mapping fields to update in a Sales Cloud activity in Journey Builder, not all Contact Data relationships are displayed. The same relationships do show up in decision splits, goals, or exits.
|
2023-02-07 00:43:14 |
W-12500034 |
| In Review |
Journey Builder |
Delivered counts in Journey UI for WhatsApp Chat Messaging (Sinch) integrations incorrect |
Journeys conducting WhatsApp sends with a WhatsApp Chat Messaging (Sinch) integration may see a discrepancy in the \'Delivered\' counts within the Journey Builder UI compared to the output of the Chat Messaging Extract.
|
2023-02-06 19:12:59 |
W-11463399 |
| In Review |
Mobile |
Delivered counts in Journey UI for WhatsApp Chat Messaging (Sinch) integrations incorrect |
Journeys conducting WhatsApp sends with a WhatsApp Chat Messaging (Sinch) integration may see a discrepancy in the \'Delivered\' counts within the Journey Builder UI compared to the output of the Chat Messaging Extract.
|
2023-02-06 19:12:59 |
W-11463399 |
| In Review |
Integrations |
Disparity between Pardot\'s UI and Datorama data streams |
Customer notices a disparity between Pardot\'s UI and Datorama data streams
|
2023-02-06 14:42:46 |
W-11737289 |
| In Review |
Integrations |
Synchronized Data Extensions Fields Page keeps loading |
A subset of customers may experience an issue where the synchronised object field page is failing to load. This was being caused by the describe call timing out trying to fields and relationships and this is due to having a large amount of objects and fields present in the integrated CRM org.
|
2023-02-06 11:29:06 |
W-11578188 |
| In Review |
Audience/Contacts |
Modified date in All Contacts is inaccurate |
All Contacts within Contact Builder has a modified date for each record. This value is not currently accurate and can appear to be in the future.
|
2023-02-03 15:49:16 |
W-6266174 |
| No Fix |
Email Studio |
Link alias is not honored for a link in a content block when CB is called wrapped in treatAsContentArea function |
When calling a content block wrapped in a TreatAsContentArea function, OMM creates more URLs under tblJobs_urls and not honoring the alias for the links, more details under the steps to replicate should help understand the issue.
|
2023-02-03 09:07:45 |
W-12363715 |
| No Fix |
Content Builder |
Link alias is not honored for a link in a content block when CB is called wrapped in treatAsContentArea function |
When calling a content block wrapped in a TreatAsContentArea function, OMM creates more URLs under tblJobs_urls and not honoring the alias for the links, more details under the steps to replicate should help understand the issue.
|
2023-02-03 09:07:45 |
W-12363715 |
| No Fix |
Integrations |
All Contacts Attributes Tab not loading Synchronized Data Source Attribute Values |
When navigating to the Attributes tab of a contact in All Contacts, attribute values for Synchronized data sources are not displaying values, even though the contact does have values in the Synchronized data extension.
|
2023-02-02 21:07:08 |
W-6070351 |
| In Review |
API |
Short Mobile Number isn\'t validated through API even though it is a valid number |
When attempting to send to a mobile number through API that has a low amount of digits but is a valid number, a validation error will be returned in response to sent payload
Error: \"message\": \"MCMS_UTM_Validation_InvalidValue_to: Invalid subscriber\"
|
2023-02-02 07:36:25 |
W-12050685 |
| In Review |
Integrations |
Marketing Cloud Connect integrated sends failing after installing package for the FIRST time |
***Existing Package Upgrades***
Existing customers upgrading to version 222.1 are not impacted by this issue. Skip past the next section to the package links below.
***New Package Installations***
Skip this section if you\'re upgrading from a previous version.
*Sends Originating from Salesforce*
Marketing Cloud Connect email will fail when sending to reports, campaigns, or individual lead, contact, or campaign. When attempting to complete a send, the Email Send will fail with the error:
\"CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY record type missing for: Email Send\"
*Sends to Salesforce Audience Originating from Marketing Cloud*
Sends to Salesforce audiences originating from the Marketing Cloud will not receive tracking data in Salesforce. Sends will complete successfully in the Marketing Cloud, the tracking results of these sends *WILL NOT* be pushed to the integrated Salesforce org.
|
2023-02-02 02:11:46 |
W-7027194 |
| In Review |
Sending |
The permission SendEmailToList set to DENY does not stop users from sending emails in Email Studio, Email Activities and JB Email Activity. |
The permission Email > List > SendEmailToList and Email > Subscribers > All Subscribers > SendEmailToList, set to DENY, does not stop users from sending emails.With this permission set to deny the users can send using Email Studio from Content, Automation Studio Email Activities and Journey builder Email Activities.
The permission does block, Email Studio sending to a list and sending to a data extension, Email Studio User Initiated sends, and triggered send (cannot create a triggered send.)
|
2023-02-01 23:06:00 |
W-12037094 |
| In Review |
Journey Builder |
Contacts may not be injected into a journey when the automation is skipped |
On rare occasions, the back-end automation that injects contacts into a Run Once journey may skip, resulting in contacts not being injected without errors in the user interface.
|
2023-02-01 22:56:08 |
W-11603929 |
| In Review |
Email Studio |
Email Sends can fail due to a race condition |
In some cases an email send can error due to a race condition when compiling the emails to send to a subscriber. This happens most often to very high volume customers.
|
2023-02-01 22:35:57 |
W-12460347 |
| In Review |
Content Builder |
Email Sends can fail due to a race condition |
In some cases an email send can error due to a race condition when compiling the emails to send to a subscriber. This happens most often to very high volume customers.
|
2023-02-01 22:35:57 |
W-12460347 |
| In Review |
Sending |
Email Sends can fail due to a race condition |
In some cases an email send can error due to a race condition when compiling the emails to send to a subscriber. This happens most often to very high volume customers.
|
2023-02-01 22:35:57 |
W-12460347 |
| In Review |
Journey Builder |
Journey Builder Transactional Journeys Dashboard Displays 0 Errored Count |
Within the Journey Builder Dashboard for Transactional Journeys, all Journeys may show an Errored count of 0.
|
2023-02-01 20:35:51 |
W-12023302 |
| In Review |
API |
Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States) |
When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error.
Error: The Attribute has an \'Inner Value\' that could not be parsed to the correct data type. [DefinitionName: Created Date]
|
2023-02-01 19:05:32 |
W-8237017 |
| In Review |
API |
Subscriber Status on Publication List UI shows subscriber is Active when it is actually Unsubscribed |
The publication list UI shows the subscriber is Active even when the subscriber is actually unsubscribed.
|
2023-02-01 18:06:20 |
W-10910887 |
| In Review |
Audience/Contacts |
Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list |
When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols.
|
2023-02-01 12:45:06 |
W-5698306 |
| In Review |
Integrations |
Facebook Post Insights API data streams fail with the error \"Unknown Error\" |
Facebook Post Insights API data streams fail with the error \"Unknown Error\"
|
2023-02-01 09:35:18 |
W-11968502 |
| In Review |
Automations |
Creating Automation folders using the DataFolder object through API returns following error: \"API Permission Failed\" |
When attempting to create Automation folders using the DataFolder object with SOAP API, the request fails with the following error: \"API Permission Failed\"
|
2023-01-31 21:34:47 |
W-12406407 |
| In Review |
API |
Creating Automation folders using the DataFolder object through API returns following error: \"API Permission Failed\" |
When attempting to create Automation folders using the DataFolder object with SOAP API, the request fails with the following error: \"API Permission Failed\"
|
2023-01-31 21:34:47 |
W-12406407 |
| In Review |
Admin |
Creating Automation folders using the DataFolder object through API returns following error: \"API Permission Failed\" |
When attempting to create Automation folders using the DataFolder object with SOAP API, the request fails with the following error: \"API Permission Failed\"
|
2023-01-31 21:34:47 |
W-12406407 |
| In Review |
Mobile |
Unable to override rich media attributes at send time for Push Transactional API messages |
Unable to override rich media attributes at send time for Push Transactional API messages
|
2023-01-31 18:34:35 |
W-11982530 |
| In Review |
Admin |
CNAME destination shown on Domain SSL Certificates page does not exist (Winter \'23 Marketing Cloud Release) |
The Winter \'23 release for Marketing Cloud introduced the ability for custom domains on self-hosted DNS to be secured via the self-service Domain SSL Certificates page in Setup.
To use secure a domain on self-hosted DNS, hovering over \'Secure This Domain\' reveals a CNAME record that must be inserted at the domain. Due to a defect, the CNAME destination domain is missing a dot (\'.\') and no DNS records will be found at the displayed destination.
For example, a CNAME destination for an image domain is displayed as \"tl9cdelcydmngptth-sdsq4ms521image-sap.sfmc-content.com\", though the correct destination is \"tl9cdelcydmngptth-sdsq4ms521.image-sap.sfmc-content.com\".
|
2023-01-31 15:41:43 |
W-11989941 |
| In Review |
Email Studio |
CNAME destination shown on Domain SSL Certificates page does not exist (Winter \'23 Marketing Cloud Release) |
The Winter \'23 release for Marketing Cloud introduced the ability for custom domains on self-hosted DNS to be secured via the self-service Domain SSL Certificates page in Setup.
To use secure a domain on self-hosted DNS, hovering over \'Secure This Domain\' reveals a CNAME record that must be inserted at the domain. Due to a defect, the CNAME destination domain is missing a dot (\'.\') and no DNS records will be found at the displayed destination.
For example, a CNAME destination for an image domain is displayed as \"tl9cdelcydmngptth-sdsq4ms521image-sap.sfmc-content.com\", though the correct destination is \"tl9cdelcydmngptth-sdsq4ms521.image-sap.sfmc-content.com\".
|
2023-01-31 15:41:43 |
W-11989941 |
| In Review |
Journey Builder |
Send performance in journey email activity does not show for soft bounces |
Send performance tab in the Analytics summary for a Journey builder activity does not show the total soft bounce count
|
2023-01-31 14:32:48 |
W-10951498 |
| In Review |
Automations |
Scheduled Automation intermittently fails to schedule next occurrence |
Scheduled automations will intermittently not schedule the next instance of an automation. There are no errors logged or notification email sent when this occurs.
|
2023-01-31 12:47:50 |
W-12042156 |
| In Review |
Journey Builder |
The Entry Source of the Journey changes when journey is copied at draft mode. |
A Journey that has Salesforce Data, API, Event as an entry source will change its Old entry source if copied over while the journey remains in draft mode.
|
2023-01-31 02:19:43 |
W-9218008 |
| In Review |
API |
SOAP Call Timeout on Retrieve OpenEvent |
Customer is having timeout and slow response issues when trying to retrieve OpenEvent via the SOAP API.
|
2023-01-31 00:04:44 |
W-9973983 |
| In Review |
Admin |
Marketing Users are able to add campaign members without Edit permissions on Lead and contacts |
A non admin user with only READ permission on the Lead object is able to add the leads as campaign members. This goes against current documentation. Per current documentation documentation, a user must have:
Edit on campaigns AND Edit on leads and contacts AND Marketing User checked in the user information
|
2023-01-30 15:16:58 |
W-8195767 |
| In Review |
Sending |
RedirectTo() with an anchor tag with Web Analytics Connector enabled does not move the anchor tag to the end |
When Web Analytics Connector is enabled, if you use RedirectTo() with an anchor tag the anchor tag is not moved to the back of the parameters.
|
2023-01-30 14:20:41 |
W-4567910 |
| In Review |
Mobile |
Importing GroupConnect new ContactKeys for existing AddressIds with \"Update Only\" doesn\'t work as expected |
Importing GroupConnect new ContactKeys for existing AddressIds with \"Update Only\" doesn\'t work as expected
|
2023-01-30 11:32:47 |
W-12423320 |
| In Review |
Email Studio |
Link in approval email is redirecting to MC home page instead of redirecting to approval item |
If SSO is enabled in an account and if Approvals SSO Notifications is turned on then the Approval email will contain the link with SSO URL instead of the standard URL, when the Approver clicks the link in the approval email the link is re-directing to Marketing Cloud home page instead of approval item.
|
2023-01-30 10:02:59 |
W-11649512 |
| No Fix |
Automations |
A partially sent batch can be marked as fully sent in _sent data view |
Sometimes an internal server has an issue while sending a batch on a job and only completes sending to part of the batch but the whole batch is still marked as sent.
|
2023-01-27 18:59:41 |
W-12306348 |
| No Fix |
Email Studio |
A partially sent batch can be marked as fully sent in _sent data view |
Sometimes an internal server has an issue while sending a batch on a job and only completes sending to part of the batch but the whole batch is still marked as sent.
|
2023-01-27 18:59:41 |
W-12306348 |
| No Fix |
Sending |
A partially sent batch can be marked as fully sent in _sent data view |
Sometimes an internal server has an issue while sending a batch on a job and only completes sending to part of the batch but the whole batch is still marked as sent.
|
2023-01-27 18:59:41 |
W-12306348 |
| No Fix |
Email Studio |
Marketing Cloud BrandBuilder logo does not apply to the Marketing Cloud Application screens |
With legacy BrandBuilder functionality in the Email Studio - Admin interface, the selected logo was applied to the \"Marketing Cloud Application\" screens. It showed up at the top of each page.
In the new Marketing Cloud BrandBuilder interface, the selected logo applies to all screens except \"Marketing Cloud Application\". The Marketing Cloud Application shows Salesforce Marketing Cloud, not the customer\'s logo from Brandbuilder.
|
2023-01-27 18:29:45 |
W-3753229 |
| No Fix |
Admin |
Marketing Cloud BrandBuilder logo does not apply to the Marketing Cloud Application screens |
With legacy BrandBuilder functionality in the Email Studio - Admin interface, the selected logo was applied to the \"Marketing Cloud Application\" screens. It showed up at the top of each page.
In the new Marketing Cloud BrandBuilder interface, the selected logo applies to all screens except \"Marketing Cloud Application\". The Marketing Cloud Application shows Salesforce Marketing Cloud, not the customer\'s logo from Brandbuilder.
|
2023-01-27 18:29:45 |
W-3753229 |
| No Fix |
Content Builder |
Marketing Cloud BrandBuilder logo does not apply to the Marketing Cloud Application screens |
With legacy BrandBuilder functionality in the Email Studio - Admin interface, the selected logo was applied to the \"Marketing Cloud Application\" screens. It showed up at the top of each page.
In the new Marketing Cloud BrandBuilder interface, the selected logo applies to all screens except \"Marketing Cloud Application\". The Marketing Cloud Application shows Salesforce Marketing Cloud, not the customer\'s logo from Brandbuilder.
|
2023-01-27 18:29:45 |
W-3753229 |
| In Review |
Journey Builder |
Journey Testing/Simulation fails on long Entry Source Data Extension names |
Journey Testing fails with the error \"We encountered an error running the test, please try again.\" when the source Data Extension name is large and close to Data Extension name length limit of 125.
|
2023-01-27 18:29:45 |
W-12204545 |
| In Review |
Email Studio |
Creating an ASL causes Triggered Sends to republish and remove Campaign |
When creating an Auto Suppression List in Email Studio, this causes a republish of Triggered Sends and will remove the link to a Campaign when the TS utilises a Content Builder email
|
2023-01-27 15:47:28 |
W-5976183 |
| In Review |
Audience/Contacts |
Contacts Without Channel Addresses Cannot be Run 24 hours Apart |
The Help Documentation states the below.
\"You can’t run the process more than one time in a 24-hour period.
If you had a productive run in the last 24 hours, you can submit the request and report success. No processing occurs and the contents of the data extension where the contacts are extracted remain unchanged.\"
However, the extract will only allow you to run it after 30 hours difference.
|
2023-01-27 15:37:52 |
W-9786386 |
| In Review |
Email Studio |
Contacts Without Channel Addresses Data Extension Fails on Random Split |
The Data Extension (DE) that gets created as part of the \"Contacts Without Channel Addresses\" Extract cannot be split without first modifying the DE properties. This issue can occur with other data extensions, but is more prevalent in this particular DE.
|
2023-01-27 15:37:23 |
W-3487764 |
| In Review |
Journey Builder |
Journey Builder Decision split fails using MobilePush Demographics Attribute Group |
When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected.
|
2023-01-26 23:51:54 |
W-8037910 |
| In Review |
Journey Builder |
Error \"The entry source schedule begins in the past\" shows incorrectly when scheduling Journeys |
When scheduling a Data Extension entry source, there are some instances where schedule validation is not adjusting times for the selected time zone and instead uses your computer\'s local system time.
This can be seen by scheduling a Journey to activate in a time zone behind your current system time zone (e.g. such as GMT-6 when you are in GMT-5) and selecting a start time in the next hour.
Pressing the Validate button does not return any errors. However, when pressing Activate, the additional validation does not correctly add the schedule offset to the time and results in the error \"The entry source schedule begins in the past. Please remove your entry source and configure a new one with a schedule date/time in the future.\" showing and preventing activation.
|
2023-01-26 18:38:51 |
W-12075234 |
| In Review |
Contact Builder |
MobileConnect | SMS Batch Transactional Messaging API overwrites subscriber request attributes |
The Transactional Messaging API SMS batch route (\"messaging/v1/sms/messages\") will overwrite subscriber request attributes with the last subscriber in the request payload when request level attributes are also present
|
2023-01-26 14:20:33 |
W-12400084 |
| In Review |
Mobile |
MobileConnect | SMS Batch Transactional Messaging API overwrites subscriber request attributes |
The Transactional Messaging API SMS batch route (\"messaging/v1/sms/messages\") will overwrite subscriber request attributes with the last subscriber in the request payload when request level attributes are also present
|
2023-01-26 14:20:33 |
W-12400084 |
| In Review |
Email Studio |
Triggered Send jobs error due to \"Job does not exist\" error code OMM_INVALIDSTATE |
Triggered Send may randomly stop and produce an error: OMM_INVALIDSTATE Job does not exist.
|
2023-01-25 22:27:18 |
W-11975627 |
| In Review |
Email Studio |
Import Results File Notification directing users to incorrect location | safehouse |
Currently import results files indicate that the file produced has been placed on the SFTP associated to the account the import was initiated from. In situations where the account is setup with importsafehouse the results file only exists within the import safehouse.
|
2023-01-24 23:30:42 |
W-5839420 |
| In Review |
Einstein/Predictive |
Einstein Engagement Scoring Dashboards may display 0 subscribers in personas besides win-back/dormant |
When viewing Predicted Email Engagement, some personas appear to be missing data and are set to 0. However, the Einstein_MC_Predictive_Scores data extension is populated correctly for these personas. This issue can occur when the Global Averages option is selected in the EES Threshold setting.
|
2023-01-24 23:25:53 |
W-10484324 |
| In Review |
Admin |
All Contacts does not display all channels or sources when Business Unit Filters are Enabled |
All Contacts does not display all channels or sources when Business Unit Filters are Enabled
|
2023-01-24 23:21:05 |
W-9216806 |
| In Review |
Mobile |
The email is right aligned when seen in the mobile application of outlook. |
Few users are facing the issue when a standard email template is used. The email is observed to be right aligned in Outlook mobile App, though HTML alignment is centered.
|
2023-01-24 22:55:54 |
W-12203649 |
| In Review |
Email Studio |
The email is right aligned when seen in the mobile application of outlook. |
Few users are facing the issue when a standard email template is used. The email is observed to be right aligned in Outlook mobile App, though HTML alignment is centered.
|
2023-01-24 22:55:54 |
W-12203649 |
| In Review |
Content Builder |
The email is right aligned when seen in the mobile application of outlook. |
Few users are facing the issue when a standard email template is used. The email is observed to be right aligned in Outlook mobile App, though HTML alignment is centered.
|
2023-01-24 22:55:54 |
W-12203649 |
| In Review |
Journey Builder |
Journey Builder validation errors after updating decision split using Journey Data when Entry Source changed |
The Journey Builder Canvas rendering logic does not detect changes to a Decision Split, after a change to the Entry Event of a Journey resulting in a change to the Journey Data, producing an error that the Decision Split is not configured.
|
2023-01-24 15:46:18 |
W-12142958 |
| In Review |
Automations |
Improve automation studio activity resiliency by enabling retry network connection issues. |
An automation studio activity can fail due to network connection issues that occur at the slot level. As of now, brief network interruptions are not retried which cause the automation activity fails to start resulting in a failed automation instance.
|
2023-01-22 06:55:50 |
W-10688079 |
| In Review |
Automations |
Marketing Cloud automations failing to reschedule following network or database performance incidents |
When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn\'t run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences until a user manually reschedules it. This has been acknowledged as a defect and correction is planned for a future Marketing Cloud release.
|
2023-01-22 06:51:53 |
W-5659603 |
| In Review |
Contact Builder |
Individual Email Reports and other tracking data not being pushed into Salesforce from Marketing Cloud |
An issue in the Tracking Subscription Queue can cause Tracking Subscription\'s to go into an error state, resulting in Tracking Subscription Queues from being processed. This means that Individual Email Reports and other tracking data will not be pushed into Salesforce from Marketing Cloud
|
2023-01-22 06:50:21 |
W-11858792 |
| In Review |
Integrations |
Individual Email Reports and other tracking data not being pushed into Salesforce from Marketing Cloud |
An issue in the Tracking Subscription Queue can cause Tracking Subscription\'s to go into an error state, resulting in Tracking Subscription Queues from being processed. This means that Individual Email Reports and other tracking data will not be pushed into Salesforce from Marketing Cloud
|
2023-01-22 06:50:21 |
W-11858792 |
| Fixed |
Automations |
Unable to create New Filter Activity in Automation Studio due to large number of existing filter definitions |
When an account has a large number of existing filter definitions, new filter activities cannot be created in Automation Studio due to a continuous spinning wheel in the filter definitions section.
|
2023-01-20 22:20:15 |
W-5989157 |
| No Fix |
Content Builder |
Email Preview error is not thrown over UI |
When a Lookup call within a content block uses an inexistent field from the sending DE as a filter, the preview won\'t actually show any validation error/warning of the invalid field when evaluating the function, it simply won\'t retrieve a row and still parse the email.
|
2023-01-20 20:50:08 |
W-12176840 |
| In Review |
Integrations |
Sending campaign message may fail with authentication error when debug log is enabled on Salesforce CRM |
Large amount of campaign message send may fail with Authentication error when enable debug log either by opening the Developer Console or setting an active trace flag against the current user that will perform authentication to Marketing Cloud.
|
2023-01-20 03:19:19 |
W-11847298 |
| In Review |
Integrations |
\"Web SDK Cookie Secure Attribute\" does not work. |
\"Web SDK Cookie Secure Attribute\" does not work.
|
2023-01-20 01:49:13 |
W-12258402 |
| In Review |
Automations |
Updated localization choice is not respected until after a browser refresh |
After going through setup and changing the user locale, Automation Studio UI continues to display in English until the browser has been refreshed.
|
2023-01-19 23:49:04 |
W-12255798 |
| In Review |
Journey Builder |
Copying a Journey creates copy with same name as original Journey |
When a Journey is Copied from the UI the Journey name does not append (Copy) even when getting a Success Pop up.
|
2023-01-19 23:03:51 |
W-12067478 |
| In Review |
Audience/Contacts |
Edit Record functionality in Contact Builder Data Extensions overwrites NULL values with empty string |
When editing a record in Data Extensions within Contact Builder, if the record has any NULL values in any field these will be turned into empty strings when saved, even if the field in question is not edited.
|
2023-01-19 19:14:00 |
W-6265350 |
| In Review |
Audience/Contacts |
Unexpected import results when trying to import data into All Subscribers in a Child Business Unit. |
When importing a file to update all subscriber records to unsubscribe status, incorrect details show on the import notification email. The notification is received as inserted however it should be updated. The records are getting updated, but the notification emails give incorrect information.
|
2023-01-19 18:48:48 |
W-11794387 |
| In Review |
Content Builder |
Unexpected import results when trying to import data into All Subscribers in a Child Business Unit. |
When importing a file to update all subscriber records to unsubscribe status, incorrect details show on the import notification email. The notification is received as inserted however it should be updated. The records are getting updated, but the notification emails give incorrect information.
|
2023-01-19 18:48:48 |
W-11794387 |
| In Review |
Email Studio |
Unexpected import results when trying to import data into All Subscribers in a Child Business Unit. |
When importing a file to update all subscriber records to unsubscribe status, incorrect details show on the import notification email. The notification is received as inserted however it should be updated. The records are getting updated, but the notification emails give incorrect information.
|
2023-01-19 18:48:48 |
W-11794387 |
| In Review |
Integrations |
Non-Western Characters in OTE Simulation Item Url can be garbled. |
Non-Western Characters in OTE Simulation Item Url can be garbled.
|
2023-01-19 18:18:45 |
W-12262055 |
| In Review |
Journey Builder |
Journeys resulting in validation error when google analytics tracking is enabled |
A subset of customers may experience following error \"Journey is failing validation with error - { \'analyticsType\': \'google\', \'urlDomainsToTrack\': []} does not match the schema defined for analytics tracking\" if they have google analytics tracking enabled for the Journeys
|
2023-01-19 08:40:23 |
W-11757150 |
| In Review |
Automations |
WhatsApp ChatMessagingDetail Extract - \"Contact Tracking Detail\" data is duplicated |
Data in reporting is duplicated and populated into extracts of other channels within the same account.
|
2023-01-18 21:22:18 |
W-12255537 |
| In Review |
Mobile |
WhatsApp ChatMessagingDetail Extract - \"Contact Tracking Detail\" data is duplicated |
Data in reporting is duplicated and populated into extracts of other channels within the same account.
|
2023-01-18 21:22:18 |
W-12255537 |
| In Review |
Email Studio |
Users can utilize Clear Data functionality with having only View permission for the Data Extension |
In the Marketing Cloud UI In the UI, \"Clear Data\" is still available to those with only View Permission on Shared Data Extensions.
|
2023-01-17 23:16:42 |
W-11730992 |
| In Review |
Pages/Sites |
CloudPages missing private domains when deployed using Package Manager |
After deployment of a cloudpage using Package Manager into a Business unit configured with a private domain, the URL is being deployed using a non-editable Tenant Specific Endpoint based domain instead.
|
2023-01-17 22:16:51 |
W-10791731 |
| In Review |
Journey Builder |
Contact in Sales Cloud activity unexpectedly qualifies for exit criteria resulting in failed Sales Cloud activity |
The reported behavior is that SalesCloud activity failed. Contacts didn\'t go through the normal goal and exit criteria code path to exit the journey. Instead, they failed the SalesCloud activity, which causes confusion.
Public documentation states only contacts in wait activity will qualify for exit criteria.
https://help.salesforce.com/s/articleView?language=en_US&id=sf.mc_jb_goals.htm&type=5
|
2023-01-17 21:45:31 |
W-12267067 |
| In Review |
API |
User Story: List Email Sent Result (ListEmailSentResult) is not accessible via API |
The List Email Sent Result object is not accessible or supported for the SOAP API or client tools such as Data Loader.
Note: This work item is a User Story or feature request to add this functionality with a future Salesforce release, similar to an Idea on the IdeaExchange.
|
2023-01-17 21:39:17 |
W-8629028 |
| In Review |
Content Builder |
When using the Automatic Fallback Button feature in Interactive Content, the URL for the button uses HTTP instead of HTTPs. |
When using the Automatic Fallback Button feature, the URL for the button uses HTTP instead of HTTPs.
|
2023-01-17 14:21:23 |
W-12374573 |
| In Review |
Mobile |
Link Tracking not displayed for Shortened SMS URL created within SFMC for Bitly custom Domain |
When a link is shortened within SFMC, URL tracking information is not displayed in MobileConnect overview for the messages where Bitly custom domain urls are generated.
|
2023-01-16 22:42:13 |
W-10254102 |
| In Review |
Mobile |
WhatsApp Extract Read Status Received Before Sent Status |
When running the ChatMessagingDetailExtract for WhatsApp, you may notice that select receipts are out of order. For example, you may see a \"Read\" status that has a timestamp that precedes a \"Sent\" status.
|
2023-01-16 15:20:54 |
W-9733557 |
| In Review |
API |
Discrepancy in created date field value fetched through Query API versus UI. |
Discrepancy between the values of the created date field when accessing this value through API versus what is shown in the UI without Filter.Similar discrepency observed in UI between with Filtered value and without Filtered value.
|
2023-01-16 09:31:23 |
W-12302875 |
| Fixed |
Pages/Sites |
CloudPage Collections fail to load with error \"An error occurred\" |
CloudPages Collections that have a large number of items within them may fail to load with \"An error occurred\" being displayed.
|
2023-01-13 05:39:48 |
W-12151950 |
| In Review |
Automations |
Automation Studio Sends Using Send Time Optimization may send for longer than configured |
When an Email Activity is using Send Time Optimization, the email activity may send for more time than the allotted Send Time Optimization time window.
STO sends to large audiences (millions of subscribers) are more likely to encounter this behavior.
|
2023-01-12 18:09:03 |
W-12206002 |
| In Review |
Einstein/Predictive |
Automation Studio Sends Using Send Time Optimization may send for longer than configured |
When an Email Activity is using Send Time Optimization, the email activity may send for more time than the allotted Send Time Optimization time window.
STO sends to large audiences (millions of subscribers) are more likely to encounter this behavior.
|
2023-01-12 18:09:03 |
W-12206002 |
| In Review |
Email Studio |
\"View All Send Activity\" link in the \"Campaign--> Story Board\" is not working. |
When you click any Campaigns and open the story board to see the associated Email or Triggered Send, there is a link given, \"View All Send Activity\", to see the All send activities. This link is broken and when you click on link \"View All Send Activity\" nothing happens.
|
2023-01-12 11:14:21 |
W-12333749 |
| In Review |
Admin |
\"View All Send Activity\" link in the \"Campaign--> Story Board\" is not working. |
When you click any Campaigns and open the story board to see the associated Email or Triggered Send, there is a link given, \"View All Send Activity\", to see the All send activities. This link is broken and when you click on link \"View All Send Activity\" nothing happens.
|
2023-01-12 11:14:21 |
W-12333749 |
| In Review |
Email Studio |
Subscribers marked as \'sent\' in an email send were not actually sent to |
It is uncommon, but it is possible for a small subset of subscribers to show as \'sent\' on an email send when they failed to send. This may happen if the batch of subscribers fails at a certain point during the send process, which will result in being recorded as sent, but not actually sending or adding to the sendlog DE (if applicable)
|
2023-01-11 22:38:07 |
W-12347488 |
| In Review |
Admin |
Intermittent failures moving shared data extensions to Business Unit folder |
Occasionally attempting to move a Data Extension from a shared folder to a target folder on the local Business Unit fails, and the Data Extension is not moved.
|
2023-01-11 12:17:50 |
W-4947653 |
| Fixed |
Mobile |
Android SDK v8.0.7 doesn\'t track opens |
Android SDK v8.0.7 doesn\'t track opens in Reports or Extracts. This includes Datorama/Intelligence reports and any CDP Engagement data based on MobilePush opens.
|
2023-01-11 00:12:24 |
W-12277586 |
| In Review |
Mobile |
AssetId field is coming as NULL in ChatMessagingDetail extract |
While extracting the data for WhatsApp tracking detail , the \'Asset Id\' column is coming as empty.
|
2023-01-11 00:09:00 |
W-11631612 |
| In Review |
Email Studio |
Single double quotes (“) are converted into two double quotes and adding a space/new line character between them during preview and test of Email send |
Single double quotes (“) are converted into two double quotes and adding a space or new line character between them.
This issue occurs while generating preview in Content builder and also when the real send is happening.
|
2023-01-10 23:08:06 |
W-12249537 |
| In Review |
Content Builder |
Single double quotes (“) are converted into two double quotes and adding a space/new line character between them during preview and test of Email send |
Single double quotes (“) are converted into two double quotes and adding a space or new line character between them.
This issue occurs while generating preview in Content builder and also when the real send is happening.
|
2023-01-10 23:08:06 |
W-12249537 |
| In Review |
Sending |
Single double quotes (“) are converted into two double quotes and adding a space/new line character between them during preview and test of Email send |
Single double quotes (“) are converted into two double quotes and adding a space or new line character between them.
This issue occurs while generating preview in Content builder and also when the real send is happening.
|
2023-01-10 23:08:06 |
W-12249537 |
| No Fix |
Automations |
WhatsApp channel not available when creating a \"Refresh Mobile Filtered List\" activity |
When configuring the \"Refresh Mobile Filtered List\" activity in automation studio there is no option to select the whatsapp chat messaging channel therefore you cannot automate the refresh of any chat messaging filtered list.
|
2023-01-10 23:08:06 |
W-12206551 |
| In Review |
Automations |
Unable Import Data from S3 Buckets |
A subset of Hyperforce customers are receiving the below error when attempting to Import Data from their S3 Bucket. The issue appears to be related to when the S3 Buckets resides in the same Region as the Marketing Cloud Account in Hyperforce.
|
2023-01-10 23:08:06 |
W-12226801 |
| In Review |
Journey Builder |
Within Journey Health using Find Contact Path may not show contact keys that contain special characters. |
When searching for contact keys in Journey Health in the Journey canvas, the UI escapes special characters. This results in the search logic looking for all matches in the string prior to the special character. The search results may return all contacts that match the first part of the string, or it may return 0 results if there is a large number of matches returned.
|
2023-01-09 16:51:03 |
W-12337747 |
| In Review |
Email Studio |
Content Builder session timeouts are not always respected |
Some customers may experience session timeouts while using Content Builder regardless of the Session Settings for their account.
|
2023-01-09 13:36:16 |
W-11338010 |
| In Review |
Content Builder |
Content Builder session timeouts are not always respected |
Some customers may experience session timeouts while using Content Builder regardless of the Session Settings for their account.
|
2023-01-09 13:36:16 |
W-11338010 |
| In Review |
Content Builder |
Content Builder is adding extra space between Font Family key words resulting CSS does not apply and CTA button hide/distorted in Preview |
CTA button disappearing when large URL used for that CTA. If the length of URL is large(greater than 557 characters) and there are font family key words with two words like Google Sans or Fresh Sans then while Previewing the email content in Preview and Test screen in Content Builder then extra space is getting generated b/w font family keywords due to which css does not get applied to CTA button and button will be hide/distorted on Preview and Test screen.
This issue only occurs while generating preview in Content builder. CTA appears fine when email is sent.
|
2023-01-09 05:58:54 |
W-11800894 |
| In Review |
Journey Builder |
Not able to select path when configuring Decision Split in Journey Builder |
When there are multiple paths to an object linked within Contact Builder, you may or may not be able to select them in the picklist when configuring a decision split in Journey Builder.
|
2023-01-08 17:17:09 |
W-6078339 |
| In Review |
Integrations |
Links Clicked not being updated with Individual Email Results |
Links Clicked is not being updated on some Individual Email Results within Salescloud.
|
2023-01-07 01:06:50 |
W-8835194 |
| In Review |
Email Studio |
Data Extensions created with the same external key at both the Enterprise level and BU level cannot be edited. |
Data Extensions with the same name and external key can be created in the shared directory at the Enterprise level, even if the same name and external key exists in a business unit. This results in both data extensions being un-editable.
|
2023-01-06 19:14:24 |
W-3847009 |
| In Review |
Journey Builder |
This contact is missing required attribute error while sending email from Journey Builder Email activity |
When sending using an email activity in a journey to a subscriber with a profile attribute mapped to a Salesforce attribute. The send will fail if the Salesforce attribute\'s length, type, or a restricted value that is not on a restricted list.
|
2023-01-06 06:40:23 |
W-12302447 |
| In Review |
Email Studio |
Unable to export as PDF for some email content |
Unable to export as PDF for some email content
|
2023-01-05 20:37:36 |
W-11670338 |
| In Review |
Email Studio |
Attempting to modify the External Key of a data extension in Contact Builder does not save |
Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it\'s still the original external key.
|
2023-01-05 18:36:51 |
W-5876175 |
| In Review |
Journey Builder |
Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side |
Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below:
JourneyData.Field = ContactData.Field
We will use the shortest path to get to the Contact Data Data Extension. This may or may not be the path you selected when configuring the Attribute to Attribute Comparison. This could result in unexpected or unintended results wherever Attribute to Attribute Comparison is used.
|
2023-01-05 17:41:18 |
W-6410681 |
| In Review |
Integrations |
\"Web SDK Cookie Secure Attribute\" is not displayed as documented. |
Document says \"Web SDK Cookie Secure Attribute\" is located in
Settings -> General Setup -> Internal Options -> Web SDK Cookie Secure Attribute.
However, the option is not displayed as documented. Need to make this option available.
|
2023-01-05 08:23:40 |
W-11919387 |
| In Review |
Email Studio |
BarCodeURL AMPScript function does not display the barcode |
BarCodeURL renders gray block when using BARCODEURL function to render barcode.
|
2023-01-04 19:02:20 |
W-10086993 |
| In Review |
Email Studio |
Deploying a filtered data extension definition that compares a relationship to a string value via Package Manager fails. |
Deploying a filtered data extension definition that compares a relationship to a string value via Package Manager fails.
|
2023-01-04 15:26:44 |
W-11461559 |
| No Fix |
Email Studio |
Analytics Builder Reports may remain stuck \"In Progress\" |
When an Analytics Builder Report times out prior to completion, or encounters an error, the report may not be updated from a status of \"In Progress\" to \"Error\".
This \"In Progress\" status may persist beyond the time the report attempted to run.
|
2023-01-03 23:18:27 |
W-3955340 |
| No Fix |
API |
Triggered send message not sent when using a recent deleted and recreated definition key |
When attempting to send a triggered send email after deleting and recreating (within an hour after deletion) a new triggered send with the same definition key, the operation is not completed.
|
2022-12-31 00:27:40 |
W-9044799 |
| In Review |
Integrations |
For Quote objects Journey Builder Integration is creating the Flows in the CRM without a valid relationship |
When the quote objects is used as an Entry source for Salesforce Connector Integrated Journey, it creates a flow with following invalid relationship {!new_object.Account.PersonContactId} in the CRM. Even with invalid relationship the system allows users to create, save the Journey in Marketing Cloud as well as Integration can create and save the flow without any validation errors or warnings. However, when users modify the quote records they will see an error Error Occurred During Flow JB_System_Quote_Process. An error occurred when executing a flow Interview
|
2022-12-29 15:40:08 |
W-11574358 |
| In Review |
Email Studio |
Message ID in the email header can be blank |
In very few environment, You can see the email message which has blank \"Message ID\" header. Email message might be treated as bounce by very few ESPs if the Message ID in the message header was blank
|
2022-12-29 01:49:02 |
W-11422473 |
| In Review |
Integrations |
Length of Decimal field is longer when synced to Marketing Cloud |
When you synchronize a field via Marketing Cloud Connect the max length setting of the decimal field that is created on the synchronized data extension is longer in Marketing Cloud.
For example, if you create a Number field in Sales Cloud on an object with the length and precision (17, 2). When you synchronize this field to Marketing Cloud you will see that the field created on the synchronized data extension will show the length and precision (37, 2) when you view the data extension in Email Studio.
|
2022-12-27 23:46:25 |
W-12212909 |
| In Review |
Mobile |
Error while creating new MobileConnect/MobilePush message |
If a user creates a new Filtered List, while creating a MobileConnect/MobilePush message, an error mentioning \"marketingcloudapis.com refused to connect\" can occur after saving the Filtered List.
|
2022-12-27 08:45:36 |
W-9351024 |
| In Review |
Audience/Contacts |
Searching Mobile List for Contact Key Does Not Return Results If Not On The Same Page. |
When searching a standard mobile list or a filtered mobile list, the contact is not found when it does not exist on the page that you are searching from. For example, Contact Key of \"ABC\" exists on page 3 of a filtered mobile list. If I search for \"ABC\" on page 1, the result will not return. However, you will see at the bottom of the page \"1 - 1 of 1 items\".
|
2022-12-23 15:50:48 |
W-10912729 |
| In Review |
Mobile |
In-App Message Subscriber Preview Incorrectly Parsing Greater Than (>) Symbol |
In-App messages don\'t correctly evaluate the greater than symbol in IF statements.
|
2022-12-22 19:44:05 |
W-11891007 |
| No Fix |
Pages/Sites |
CreateSalesforceObject AMPScript function does not handle Duplicate Rule errors gracefully |
Whenever the CreateSalesforceObject AMPScript function is used, and a duplicate rule fires successfully, the function does not handle the response gracefully. An error is logged and causes the process calling the function to end abruptly.
This causes the cloud page to crash when the duplicate rule fires, preventing the record from being inserted.
|
2022-12-22 11:07:35 |
W-8119836 |
| In Review |
Sending |
Transactional Send Journeys can be slow to send out if inflow is low |
Transactional Send Journeys can be very fast when there is a constant stream of requests coming in, however lulls in the traffic sent to these can result in delayed periods where new internal processes are spun up when existing processes get closed out.
|
2022-12-21 18:06:16 |
W-11751100 |
| In Review |
Journey Builder |
Transactional Send Journeys can be slow to send out if inflow is low |
Transactional Send Journeys can be very fast when there is a constant stream of requests coming in, however lulls in the traffic sent to these can result in delayed periods where new internal processes are spun up when existing processes get closed out.
|
2022-12-21 18:06:16 |
W-11751100 |
| In Review |
Automations |
Import Activity fails with \"an error occurred\" interment without automatically retrying |
On rare occasions, an import will fail due to a system error without automatically retrying.
|
2022-12-21 17:14:15 |
W-11237282 |
| In Review |
Mobile |
No more than 50 mobile push apps can be shown when running MobilePush reports |
When running reports (specifically Push Send Summary), the UI only allows for 50 apps to be shown and if the account has more than 50 apps installed some of them cannot be selected, even when searching for them. The API returns the top 50.
|
2022-12-20 22:31:43 |
W-12250895 |
| In Review |
Email Studio |
Data Extension Data Retention does not prioritize data that has not been processed most recently |
Currently, if Data Extension Data Retention does not process data within the set timeframe, then it will not get prioritize over Data Extensions that did get processed in the next run of the Data Retention process.
|
2022-12-20 00:25:26 |
W-9590705 |
| In Review |
Automations |
Packaged Data Extract Activities may error upon deployment |
Packaged Data Extract Activities may produce the below error upon deployment:
\"Validation error occurred: One of the following fields must be supplied but neither was supplied: \'StartDate and EndDate\', \'Interval Type\'.\"
Note that these errors are expected to be rare. However, when an error occurs for an activity then that activity will error on every deployment attempt in that target account.
|
2022-12-19 19:33:45 |
W-12068384 |
| In Review |
Email Studio |
Marketing Cloud Reports experience intermittent 503 errors |
Marketing Cloud reports return 503 error intermittently when trying to run reports, issue typically lasts less than 15 mins
|
2022-12-16 22:59:12 |
W-12228375 |
| In Review |
Automations |
An import that points to an external FTP or SFTP site errors when run by itself but completes in an automation |
The manual run for import activities configured for external ftp or sftp go through different servers than the imports that are done through Automation which are not properly configured on the stacks to allow outbound traffic via port 22.
|
2022-12-16 15:58:51 |
W-12050853 |
| In Review |
Admin |
An import that points to an external FTP or SFTP site errors when run by itself but completes in an automation |
The manual run for import activities configured for external ftp or sftp go through different servers than the imports that are done through Automation which are not properly configured on the stacks to allow outbound traffic via port 22.
|
2022-12-16 15:58:51 |
W-12050853 |
| In Review |
Automations |
Emails are not being sent to owner of task when assigned via Marketing Cloud |
Inside of Journey Builder, email notifications aren\'t sent to task owner when assigned
|
2022-12-16 10:18:08 |
W-9114019 |
| Fixed |
Journey Builder |
Unable to stop Journeys when SMS activities added in the journey path\'s |
Unable to stop the journey when there is at least one SMS activity added to the journey path\'s
|
2022-12-15 23:54:37 |
W-12063120 |
| In Review |
Content Builder |
Unable to schedule a Marketing Cloud Prebuild Burst Send properly |
Currently, when using the Send Flow to schedule a Prebuild Burst email send, the time (and not the date) will only be used to start the send.
For instance, scheduling a Prebuild Burst send on 11/29 at 12pm to start sending on 11/30 at 9pm will start the send on 11/29 at 9pm.
|
2022-12-15 00:26:33 |
W-12131567 |
| In Review |
Email Studio |
Unable to schedule a Marketing Cloud Prebuild Burst Send properly |
Currently, when using the Send Flow to schedule a Prebuild Burst email send, the time (and not the date) will only be used to start the send.
For instance, scheduling a Prebuild Burst send on 11/29 at 12pm to start sending on 11/30 at 9pm will start the send on 11/29 at 9pm.
|
2022-12-15 00:26:33 |
W-12131567 |
| In Review |
Sending |
Unable to schedule a Marketing Cloud Prebuild Burst Send properly |
Currently, when using the Send Flow to schedule a Prebuild Burst email send, the time (and not the date) will only be used to start the send.
For instance, scheduling a Prebuild Burst send on 11/29 at 12pm to start sending on 11/30 at 9pm will start the send on 11/29 at 9pm.
|
2022-12-15 00:26:33 |
W-12131567 |
| In Review |
Journey Builder |
Missing errors in the Not Sent tracking extract when the email job uses STO activity |
When using an STO activity prior to an email send, if there are subscriber errors during the send, those will not be logged in the Not Sent tracking extract.
|
2022-12-14 12:52:34 |
W-12011995 |
| In Review |
Automations |
Missing errors in the Not Sent tracking extract when the email job uses STO activity |
When using an STO activity prior to an email send, if there are subscriber errors during the send, those will not be logged in the Not Sent tracking extract.
|
2022-12-14 12:52:34 |
W-12011995 |
| In Review |
Einstein/Predictive |
Missing errors in the Not Sent tracking extract when the email job uses STO activity |
When using an STO activity prior to an email send, if there are subscriber errors during the send, those will not be logged in the Not Sent tracking extract.
|
2022-12-14 12:52:34 |
W-12011995 |
| In Review |
Content Builder |
Unable to edit HTML in Custom Content Block |
Unable to edit HTML in existing Custom Content Blocks
|
2022-12-13 20:24:47 |
W-11965039 |
| In Review |
Integrations |
Calculated Insight dimension filters is not working correctly for IS IN operator |
Calculated Insight dimension filters are not working correctly for the \'Is In\' operator, as comma separated values are being parsed as a single string value
|
2022-12-12 23:54:47 |
W-12085749 |
| In Review |
Automations |
File Transfer activities with WeOnlyDo FTP error with \"Server signature does not match\" |
File transfers to WeOnlyDo FTP are error out with \"Server signature does not match\"
|
2022-12-12 19:53:38 |
W-12098329 |
| In Review |
Email Studio |
Unchecking \'Enable System Generated Links\' in a Preview and Test is not honoured if the substitution strings are called from content blocks. |
When sending a Preview and Test and the \'Enable System Generated Links\' the system generated links in the email are disabled. The same links in a content block called by ContentBlockByID() and ContentBlockByName() are not disabled. The links are live and clickable.
|
2022-12-12 18:59:45 |
W-9954026 |
| No Fix |
Sending |
Data Extension with a text field named \"EmailAddr\" will not use Email Address type field for sending |
When using “emailaddr” as a field name in a data extension, this field is used to send emails to subscribers
Email Address values in All Subscribers or the Data Extension\'s Email Address type field are ignored.
Tracking and Reports will show the email address from All Subscribers or the Email Address field and not the actual value used from emailaddr.
This often results in emails being sent to different email addresses or silent bounces, where emails are not sent but reporting shows the send was fine.
|
2022-12-12 18:43:12 |
W-3497525 |
| No Fix |
Contact Builder |
Data Extension with a text field named \"EmailAddr\" will not use Email Address type field for sending |
When using “emailaddr” as a field name in a data extension, this field is used to send emails to subscribers
Email Address values in All Subscribers or the Data Extension\'s Email Address type field are ignored.
Tracking and Reports will show the email address from All Subscribers or the Email Address field and not the actual value used from emailaddr.
This often results in emails being sent to different email addresses or silent bounces, where emails are not sent but reporting shows the send was fine.
|
2022-12-12 18:43:12 |
W-3497525 |
| Fixed |
Mobile |
Inaccurate Total Clicks and Click Percentage for Time Range 24 hours, Last 7 days and Last 1 Month |
Total Clicks are returned for all time regardless of selected timeframe within MobileConnect Overview > Message View Page. This causes inaccurate Click Percentage and inflated Click Totals for timeframe.
|
2022-12-12 18:39:47 |
W-11024387 |
| Fixed |
Admin |
When both the child and the Enterprise parent implement the same SAP configuration, SSL displays inaccurate information in the child BU. |
A subset of customers are getting conflicting subdomain information in Parent BU and Child BU due to this known bug, although both the child and enterprise business units have same SAP setup. As per the product design both should display the same information.
|
2022-12-12 18:39:24 |
W-11027826 |
| Fixed |
API |
Journey Builder API allows activating of Journeys from a non-draft state |
Using the Journey Builder API it is possible to activate a version of a journey in a non-draft state such as stopped. This can cause an issue where there is more than 1 active running version of a journey.
This is documented as not being possible, and is not an option through the Journey Builder UI.
|
2022-12-12 18:36:01 |
W-11463770 |
| Fixed |
Journey Builder |
Journey Builder API allows activating of Journeys from a non-draft state |
Using the Journey Builder API it is possible to activate a version of a journey in a non-draft state such as stopped. This can cause an issue where there is more than 1 active running version of a journey.
This is documented as not being possible, and is not an option through the Journey Builder UI.
|
2022-12-12 18:36:01 |
W-11463770 |
| Fixed |
Journey Builder |
Two Different Paths to the Same Object within the Same Decision Split Causes One Path to Not Work |
Journey Builder allows users to configure Decision Splits using relationships configured in Data Designer. There are certain scenarios where an object may be linked more than once within the same or different Attribute Group. An example would be below.
Contact > CampaignMember
Lead > CampaignMember
A use-case could be to inject Campaign Members into a journey. As a Campaign Member could be a Lead or Contact, you want to use the appropriate path to ensure any filter criteria are respected. When using a decision split that contains one branch for each path above, only the first branch would work.
|
2022-12-12 18:33:55 |
W-10970346 |
| No Fix |
Mobile |
Marketing Cloud Calendar shows MobileConnect sends in GMT |
Marketing Cloud Calendar shows MobileConnect sends in GMT rather than the user specified time zone.
|
2022-12-12 18:33:13 |
W-5402527 |
| No Fix |
Admin |
Marketing Cloud Calendar shows MobileConnect sends in GMT |
Marketing Cloud Calendar shows MobileConnect sends in GMT rather than the user specified time zone.
|
2022-12-12 18:33:13 |
W-5402527 |
| Fixed |
Journey Builder |
Subscriber information can be missing within Journey Builder Not Sent Events when the event is not in the current month |
Some Subscriber information can be missing within Journey Builder Not Sent Events when the event is not in the current month.
|
2022-12-12 18:31:53 |
W-10474661 |
| Fixed |
Journey Builder |
Journey History with large numbers will not display correctly when viewing analytics |
When viewing analytics in Journey History of a Journey that has a large number of stats the numbers will not display correctly within the User Interface.
|
2022-12-12 18:30:03 |
W-10046344 |
| Fixed |
Email Studio |
Approvals Preview displays incorrect values for subscribers |
When cycling through subscriber previews in Approvals, sometimes the preview will display the incorrect personalization for the selected record. This happens most prominently after narrowing the audience down by searching on an attribute.
|
2022-12-12 18:27:15 |
W-11769019 |
| Fixed |
Admin |
Approvals Preview displays incorrect values for subscribers |
When cycling through subscriber previews in Approvals, sometimes the preview will display the incorrect personalization for the selected record. This happens most prominently after narrowing the audience down by searching on an attribute.
|
2022-12-12 18:27:15 |
W-11769019 |
| Fixed |
Email Studio |
When MD5 AMPScript function converts a string to a 16-byte MD5 hash value it is returning uppercase output |
Due to last release a subset of customers who use MD5 AMPScript function will get the output as uppercase which used to be lowercase. If any account requires or use a case sensitive MD5 output for a solution will be impacted.
|
2022-12-12 18:25:52 |
W-11885968 |
| Fixed |
Email Studio |
Campaign Code field does not display more than 36 characters when viewing Campaign |
When you click to edit the Campaign, the Campaign Code only displays up to 36 characters but allows you to add more characters. If you chose to add additional characters and save the Campaign, it will display all characters. However, if you go to the Campaign Overview page and then back into the Campaign, the Campaign Code is again truncated to the 36 characters limit.
|
2022-12-12 18:25:26 |
W-9239091 |
| Fixed |
Automations |
Imports failing with Primary Key error when retrying after timeout on Stack 51 |
Intermittently, for accounts on Stack 51, our retry logic is triggered when an import times out internally, this can result in a Primary Key validation error causing the import to fail.
|
2022-12-12 18:25:05 |
W-11945312 |
| Fixed |
Content Builder |
Content Builder will not load |
When accessing Content Builder directly timeouts can occur and the content will not load
|
2022-12-12 18:24:43 |
W-10676971 |
| Fixed |
Email Studio |
Session Logout Warnings despite actively working in Email Studio |
Performing actions in Email Studio (such as editing an email) do not appear to reset the session timer, resulting in the Session Warning dialog box being presented to the user despite actively working in the account.
|
2022-12-12 18:24:08 |
W-12048289 |
| Fixed |
Admin |
Session Logout Warnings despite actively working in Email Studio |
Performing actions in Email Studio (such as editing an email) do not appear to reset the session timer, resulting in the Session Warning dialog box being presented to the user despite actively working in the account.
|
2022-12-12 18:24:08 |
W-12048289 |
| Fixed |
Pages/Sites |
Total Views for CloudPages can vary |
When viewing the Total Views graph for a CloudPage, the results presented can vary based on the time of day when the Marketing Cloud User loads the page. Currently the date/time constraint for the graph pulls the users timezone, rather than a static timezone such as UTC. This results in different users being presented with slightly different data. This can also result in a single user being presented with slightly different data if the page is loaded at different times in a single day.
|
2022-12-12 18:23:43 |
W-10191257 |
| Fixed |
Mobile |
SDK - iOS - Crash happens when the State is printed while SDK is not operational |
There is a crash observed when the SDK is not not operational and when printing the sdkState
|
2022-12-12 18:22:54 |
W-11746087 |
| Fixed |
Journey Builder |
Journey Validation does not complete and ends with a broken page |
When validating a large journey, the validation may not complete. Instead of a successful validation, it loads a gray, broken page
|
2022-12-12 18:21:53 |
W-11391197 |
| Fixed |
Email Studio |
Content area code snippet includes line breaks which can leave an email template uneditable |
When selecting the Code Snippet Content Area option to add to an HTML past email, additional line breaks are added and the Content Area is not created. If the HTML paste email is then saved, the Edit button will become unclickable and the template cannot be edited.
|
2022-12-12 18:19:08 |
W-10979778 |
| Fixed |
Email Studio |
Content Builder blocks containing img tags without the data-assetid attribute will get malformed when packaged and deployed |
Content Builder blocks containing img tags without the data-assetid attribute will get malformed when packaged and deployed to a new account.
|
2022-12-12 18:18:34 |
W-10809775 |
| Fixed |
Automations |
Packaging an Automation with a Data Extract using a Data Extension Customer Key that resides in multiple Business Units will fail |
Unable to Package an Automation within Package Manager, which contains a Data Extract Activity, having a Data Extension Customer Key used in multiple Business Units.
|
2022-12-12 18:16:51 |
W-10438979 |
| Fixed |
Admin |
Packaging an Automation with a Data Extract using a Data Extension Customer Key that resides in multiple Business Units will fail |
Unable to Package an Automation within Package Manager, which contains a Data Extract Activity, having a Data Extension Customer Key used in multiple Business Units.
|
2022-12-12 18:16:51 |
W-10438979 |
| Fixed |
Pages/Sites |
Microsites only display the first 50 pages |
No more than 50 pages that can be displayed in the Marketing Cloud User Interface
|
2022-12-12 18:16:20 |
W-11669603 |
| Fixed |
Mobile |
ConversationID not populating for SMSMessageTracking data view |
The conversationID within mobile connect allows customers to correlate MO and MT messages as a single conversation.
This conversationID can also be populated using ampscript functions CreateSmsConversation() and EndSmsConversation().
At this time both methods aren\'t populating this attribute and therefore there is no current way to correlate MO and MT messages.
|
2022-12-12 18:15:20 |
W-11796449 |
| Fixed |
Mobile |
Dataroma MobilePush Sends Report can have more records than Standard Reports |
Dataroma MobilePush Sends Report can have more records than Standard Marketing Cloud Reports (e.g. Push Account Summary report)
|
2022-12-12 18:14:40 |
W-10158075 |
| Fixed |
Mobile |
Wait Until Chat Response is not working with MO messages for Brazil 9 digit numbers. |
SMS numbers in Brazil have 9 numbers and the WhatsApp ID may have 8, for the same Contact. This happens because in 2010 there was a shortage of available phone numbers so ANATEL the Brazil phone service added a 9 to the start of new numbers; however, WhatsApp already existed and therefore does not always respect this rule.
|
2022-12-12 18:13:08 |
W-11300274 |
| Fixed |
Mobile |
MobileConnect SMS can be scheduled for Past Time |
MobileConnect SMS can be scheduled for Past Time
|
2022-12-12 18:12:41 |
W-11119187 |
| Fixed |
Mobile |
Conversations don\'t work on shared codes. |
When a conversation window is created on a shared code, and that short code is used across stacks, incoming responses are not captured within the conversation (next keyword) window
|
2022-12-12 18:11:19 |
W-11474629 |
| Fixed |
Journey Builder |
Triggered Send & Journey Builder Error - The subscriber is missing required attribute. |
SFMC Profile Attributes can be mapped to Salesforce objects when the account is integrated with Salesforce through the connector.
When sending using a triggered send if the SFMC Profile Attribute\'s maximum length is less than the Salesforce objects maximum length and the value in the Salesforce object is larger than the maximum length of the profile attribute it will error with: Error Code: 10 - The subscriber is missing required attribute.
This occurs if the attribute is passed to the triggered send or just exists with a larger length.
|
2022-12-12 18:06:58 |
W-9538380 |
| Fixed |
Journey Builder |
Shared data extension are not available to Email Activities using the Transactional API Journeys in Child business units |
When setting up a Transactional API in a Business Unit shared data extensions are not available to the Transactional API. There is no error message, nothing shows in the developer tab. The shared data extension does show up for the user in other areas of the application, including regular data extension entry sources.
|
2022-12-12 18:06:13 |
W-10489418 |
| Fixed |
Email Studio |
Approval Comment Markers may display in an unintended position when reviewing an email |
When reviewing Approval Comment Markers within Content Builder > Approvals. The x-axis position may be incorrect. The y-axis position will be accurate.
|
2022-12-12 18:03:41 |
W-6860735 |
| Fixed |
Email Studio |
Job Links Tab within Email Studio Tracking is fixed at 80px height |
Currently, the Job Link frame within Email Studio Tracking is fixed at 80px height.
|
2022-12-12 18:03:12 |
W-8456285 |
| Fixed |
Automations |
Automations may not run at next scheduled time after database maintenance or incident |
After database maintenance, an incident that causes a database outage, or a Scheduled Release, a scheduled automation may fail to run at it\'s next scheduled time.
|
2022-12-12 18:02:46 |
W-11596914 |
| Fixed |
Pages/Sites |
Activity metrics for Microsites are blank |
No page activity displays for pages created within CloudPage Microsites
|
2022-12-12 18:02:18 |
W-10736042 |
| Fixed |
Mobile |
Default Channel messages is not sent when new contact messages on the channel |
A small subset of Marketing Cloud Account may experience a behaviour where Whatsapp is failed to send default Channel messages when a new contact messages on the channel.
|
2022-12-12 18:01:40 |
W-11268171 |
| Fixed |
Mobile |
Cannot add mobile subscription through UI |
When adding mobile subscription through UI for any contactkey then it throws error \"An error occurred while trying to register the mobile subscription. Contact Global Support for further help on this error\".
|
2022-12-12 18:01:16 |
W-9188988 |
| Fixed |
Email Studio |
Unable to delete Profile Attribute used in Business Unit Filter |
When a Profile Attribute is used in a Business Unit Filter, and the Filter is then removed and Profile Attribute is deleted, the Profile Attribute errors when trying to be deleted.
|
2022-12-12 17:59:09 |
W-7322294 |
| Fixed |
Email Studio |
Content Areas A/B test type returns No data found |
When attempting to use the Content Areas test type in A/B testing the result in the UI is No Data Found. This is only affecting a subset of customers on Stack 50.
|
2022-12-12 17:58:33 |
W-10930332 |
| Fixed |
Email Studio |
Interactive Content | Gmail Webmail Chrome/Edge | Submit form does not work |
The submit button doesn\'t work when the email is opened in a new tab (ctrl + click from inbox) or in a pop up window (new window icon clicked).
|
2022-12-12 17:58:05 |
W-7969007 |
| Fixed |
API |
Push Transactional Messages will not work if ContactKey is used in the Payload |
Sending Push Transactional Messages will not work if ContactKey is used in the Payload and MID (Business Unit) is different from EID (Enterprise/Top Level Account).
|
2022-12-12 17:57:36 |
W-11525237 |
| Fixed |
Mobile |
Push Transactional Messages will not work if ContactKey is used in the Payload |
Sending Push Transactional Messages will not work if ContactKey is used in the Payload and MID (Business Unit) is different from EID (Enterprise/Top Level Account).
|
2022-12-12 17:57:36 |
W-11525237 |
| Fixed |
Einstein/Predictive |
Recommendation items returned by \"Category / Bought\" scenario of Email Recommendation may not work as expected |
It\'s possible that no item will be returned from \"Category / Bought\" scenario.
|
2022-12-12 17:57:17 |
W-11418346 |
| Fixed |
API |
When the queueMO API encounters an invalid phone number in the mobileNumbers array, the entire API batch fails |
When using the queueMO API for SMS sends in MobileConnect, if a one mobile number in the array encounters a validation error, the entire batch will fail
|
2022-12-12 17:56:50 |
W-10860900 |
| Fixed |
Mobile |
When the queueMO API encounters an invalid phone number in the mobileNumbers array, the entire API batch fails |
When using the queueMO API for SMS sends in MobileConnect, if a one mobile number in the array encounters a validation error, the entire batch will fail
|
2022-12-12 17:56:50 |
W-10860900 |
| Fixed |
Einstein/Predictive |
Unable to use Einstein Content Tagging with Predictive URLs |
A file created before Predictive URLs were enabled that contains characters such as umlaut will unable you to use Einstein Content Tagging.
|
2022-12-12 17:56:48 |
W-8908640 |
| Fixed |
API |
Event Notification Service occasionally fails to send event notifications |
Event Notification Service may intermittently fail to send event notifications due to internal host resolution issues.
|
2022-12-12 17:55:58 |
W-7740499 |
| Fixed |
API |
SOAP API Retrieve request does not work with SimpleOperator when value is set to \"equals\" and \"notEquals\" |
SOAP Retrieve TriggeredSendDefinition object does not work with SimpleOperator when value is set to \"equals\" and \"notEquals\" it actually retrieves unexpected results.
|
2022-12-12 17:53:28 |
W-9863378 |
| Fixed |
Email Studio |
Email studio reports configured to be sent via email may not be received |
Email studio reports configured to be sent via email may not be received
|
2022-12-12 17:52:56 |
W-11958938 |
| Fixed |
Automations |
Automation Data Views may show System error occurred, even when the automation activity ran successfully |
The data view tables _AutomationInstance and _AutomationActivityInstance set the error details to \'System Error occurred. Please contact support for details,\' when an activity completes successfully. That message should only be displayed only when the activity failed.
Additional issues:
The _AutomationInstance data view can show duplicate records when multiple activities fail. However, we expect that the view should show details for the first failed activity.
The _AutomationInstance and _AutomationActivityInstance data views should use a constant 6-hour delta to switch to UTC time. However, the views currently respect DST and use a 5-hour delta when CDT is the prevailing time zone.
|
2022-12-12 17:52:00 |
W-11904242 |
| Fixed |
Mobile |
Mobile Push sends using Transactional Messaging API sometimes queue |
When attempting to perform a Mobile Push send using Transactional Messaging API, sometimes the messages will queue and never complete.
|
2022-12-12 17:51:33 |
W-11911974 |
| Fixed |
Mobile |
Can\'t use French Characters on Keyword for Canadian Short Code |
As a Mobile Connect user, for an account with Non-GSM chars enabled and with a short code with locale=CA, you should be able to create a Custom Stop keyword and Response Text with text containing Non-GSM characters.
|
2022-12-12 17:50:54 |
W-9205552 |
| Fixed |
Content Builder |
Uploading images with spaces in the file name, when Predictable File URLs is enabled, fail |
When Predictable File URLs is enabled, uploading an image that has a space in the filename fails.
|
2022-12-12 17:49:39 |
W-11880759 |
| Fixed |
Einstein/Predictive |
Email/Web Recommendations - Streaming Updates does not create/update an IGO_PRODUCTS record |
When using stream updates within the collect code and the Data Extension integration , the streaming update call does not update the IGO_PRODUCTS data extension.
This does not affect recommendations or reporting. The IGO/PI data extensions are not leveraged by the product, these data extensions just exist to surface information within the account
|
2022-12-12 17:48:59 |
W-7988556 |
| Fixed |
Einstein/Predictive |
Date Format attribute is sometimes cleared or reset during Catalog Uploads in Einstein Recommendation |
A subset of customers may experience an issue with Einstein Product Catalogue import where date attribute locale changed to random format rather than what was specified when import was setup. This would cause the incorrect file mapping for the catalogues and resulting the imports to fail.
The error is \'Problems: Parsing - Unable to parse catalog file. Please check formatting for date fields\'
|
2022-12-12 17:48:17 |
W-11188882 |
| Fixed |
Journey Builder |
Journey Builder Contact Pathing Does Not Show Complete Path |
When using the Journey Health tool to find contacts, or the Journey Test tool to test which paths a contact will traverse, a line will be drawn on the Journey Canvas displaying where they went or will go. Currently, this can appear to be missing sections of the path, such as appearing to skip activities.
|
2022-12-12 17:47:42 |
W-11350080 |
| Fixed |
Email Studio |
TransactionalMessagingAPI failed without error response. |
Even the response code of TransactionalMessagingAPI send request was success, In rare cases, messages may not be sent due to internal processing errors.
|
2022-12-12 17:46:58 |
W-8190542 |
| Fixed |
API |
TransactionalMessagingAPI failed without error response. |
Even the response code of TransactionalMessagingAPI send request was success, In rare cases, messages may not be sent due to internal processing errors.
|
2022-12-12 17:46:58 |
W-8190542 |
| Fixed |
Journey Builder |
Journey Builder no longer shows full attribute pathing |
When hovering on an attribute in a Journey to view the attribute pathing, only the attribute name is shown in the tooltip. Rather than the full Contact attribute pathing.
|
2022-12-12 17:42:33 |
W-11893190 |
| Fixed |
Email Studio |
Marketing Cloud | Sends failing due to IP reset message |
Very infrequently an error message can be thrown in association to a send: ExactTarget.OMM.OMMWarningException: An error occurred when attempting to send the subscriber email to the MTA. Only one of these errors will be logged per batch. The MTA connection is being reset and the injection will be retried.
Sends can fail or be temporarily delayed due to this behavior.
|
2022-12-12 17:41:50 |
W-10119047 |
| Fixed |
Content Builder |
Unable to make changes in design tab of existing templates in Content Builder |
Unable to make design changes in the existing templates, including font weight, font style, and line height. Whenever a change is made in these parameters, it saves without error and then reverts back to the original setting when going back into the template.
|
2022-12-12 17:40:52 |
W-11389141 |
| Fixed |
Content Builder |
Marketing Cloud sometimes showing as Not Secure URL |
Marketing Cloud URL is showing as \"Not Secure\" when template images within Content Builder are enforcing \'HTTP\' and are unable to be upgraded to \'HTTPS\'.
|
2022-12-12 17:40:01 |
W-11301032 |
| Fixed |
Content Builder |
PATCH call to update Additional Email Attributes for Content Builder Emails does not allow to set null values |
When making a Patch call to the route \"asset/v1/content/assets/{assetId}\", it does not allow you to set the Additional Email Attributes value to NULL or blank.
|
2022-12-12 17:38:14 |
W-10796915 |
| Fixed |
Content Builder |
Images are not rendering even after successfully upload in Content Builder |
A subset of customers are facing an image rendering issues in Content builder. Image gets successfully uploaded but neither the preview is being shown nor the image is being retrieved when clicked on the Image URL.
|
2022-12-12 17:36:28 |
W-11786653 |
| No Fix |
Email Studio |
Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ |
Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+
|
2022-12-12 17:26:19 |
W-6345859 |
| No Fix |
Admin |
Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ |
Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+
|
2022-12-12 17:26:19 |
W-6345859 |
| Fixed |
Email Studio |
Publication lists Status inaccurate on the User Interface |
In Email Studio, if a subscriber unsubscribe from a publication list, the status of the subscriber in the publication list may still be showing as Active.
This is a User Interface issue only and the status of the Subscriber is correctly recorded in the system.
|
2022-12-12 17:23:54 |
W-10066088 |
| Fixed |
Email Studio |
Existing Free Form blocks are modifying MSO tags that once worked |
MSO tags in FreeFrom blocks are either being removed or modified upon clicking on the block to edit.It is recommended that the HTML content must be used with HTML or Code Snippet blocks. However, the FreeForm block was working fine and was able to handle the HTML in the recent past.
|
2022-12-12 17:22:31 |
W-11384395 |
| Fixed |
Automations |
Pound symbol is not rendering properly via Automation import activity. |
File drop automation does not respect configured encoding when file naming patterns include substitution strings such as ％％FILENAME_FROM_TRIGGER%% and %%BASEFILENAME_FROM_TRIGGER%%. This will not happen when specifying the exact file name or performing a manual import. As a result, garbled data is imported to the Data extension.
|
2022-12-12 17:19:41 |
W-10781912 |
| Fixed |
Automations |
/sms/v1/automation/importSend returns an error using V2 Token |
When using a V2 Token to authenticate for the REST API, using the below routes will return an error:
/sms/v1/automation/importSend
/sms/v1/contacts/refreshList/
|
2022-12-12 17:18:22 |
W-7282850 |
| In Review |
Integrations |
DM Topics Admin UI Does not support a large amount of topics created in the org |
The DM Topics UI becomes unresponsive and can crash the browser window if the Org has more than ~3000 - 5000 topics already existing in the org.
|
2022-12-12 16:53:33 |
W-12030126 |
| In Review |
Integrations |
Boolean Formula Field filter fails to synchronize objects |
When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.
|
2022-12-09 20:03:28 |
W-6465336 |
| In Review |
Journey Builder |
Unable to stop the journey when there are 300 or more journey\'s/flows |
Unable to stop the journey when there are 300 or more journey\'s using a Salesforce Data Entry Source for the same object.
|
2022-12-09 15:49:17 |
W-6324812 |
| In Review |
Integrations |
Delay in Marketing Cloud tracking (Individual Email Results) syncing to Salesforce |
When sending an email via Marketing Cloud Connect some tracking is taking a day or two to sync to Salesforce even with the tracking frequency set to hourly in the connector settings.
|
2022-12-09 14:51:00 |
W-9840132 |
| In Review |
API |
API SOAP Call Timeout on Retrieve SentEvent |
A SOAP Retrieve call on the SentEvent object times out when the SOAP request envelope contains a filter on the SubscriberKey.
The SOAP API call is timing out with the below error:
Error: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
|
2022-12-09 08:47:52 |
W-11953036 |
| No Fix |
Email Studio |
Triggered Send Tracking doesn\'t account for non US time zones |
Tracking for triggered sends is not working when the last published date is not in EN-US format. This is causing errors in the summaries of the export file when the date is something like \'20/01/2022\' or the wrong data when the date is something like \'8/2/2022\' (February 8th).
|
2022-12-08 21:26:53 |
W-3689713 |
| In Review |
Contact Builder |
Filter criteria In data extensions delays in loading |
Filtered DEs are loading all DE Relationships even when there is no Relationships to the DE. This causes a delay in displaying the Filter Criteria in the lower left of the Data Extension screen.
|
2022-12-08 10:22:30 |
W-12165715 |
| In Review |
Email Studio |
Filter criteria In data extensions delays in loading |
Filtered DEs are loading all DE Relationships even when there is no Relationships to the DE. This causes a delay in displaying the Filter Criteria in the lower left of the Data Extension screen.
|
2022-12-08 10:22:30 |
W-12165715 |
| In Review |
Mobile |
MobilePush messages overview UI screen loading issues |
The MobilePush overview screen lists all messages. If any message has a large number of stats associated with it, it may cause the UI not to load. This Issue is most commonly observed when attempting to perform a message search for messages with high stat counts.
|
2022-12-07 21:15:39 |
W-12165706 |
| In Review |
Automations |
Bad SQL Execution Plan Causes SQL Query Activity Time Out |
Sometimes, when querying tracking data views (such as _Sent, _Open, and _Click), the query may time out. Assuming all other best practices are followed, this can occasionally be due to a bad SQL execution plan that the system automatically generated.
|
2022-12-07 01:19:47 |
W-11957482 |
| In Review |
Integrations |
Adobe Analytics Custom API: dimension values appearing in incorrect field names |
Adobe Analytics Custom API occasionally pulls data under the incorrect field names. For example, values that should be appearing under the \"Nameplate\" dimension may appear under the \"Last Touch Channel\" field name instead. This does not appear to be impacting all Adobe Analytics Custom streams and is intermittent in nature.
|
2022-12-05 11:12:42 |
W-12094604 |
| In Review |
Journey Builder |
Attribute-to-Attribute comparison does NOT resolve filters correctly on JB decision splits |
We have identified that the journey builder is not evaluating our records correctly when we have a nested AND/OR split specifically when we use attribute-to-attribute comparison. When we use attribute-to-attribute comparison, only the top statement is evaluated.
|
2022-12-02 16:49:15 |
W-7469528 |
| In Review |
Journey Builder |
Decision splits fails intermittently for contacts created through converted leads and goes down to false path even if they meet the filter criteria |
When a Lead Converts to a Contact, their SalesforceID will change but they\'re still the same person with the same information, same data, and same tracking so the Marketing Cloud will need to ensure we\'re still mapping all of that correctly.
For this Marketing Cloud has an internal architecture called ContactAlternateKeyStore that is when you create a Lead the ContactAlternateKey for the LeadID = ContactKey and the AlternateKeyValue and ContactKey are equal.
However, in some scenarios this ContactKey is not mapped correctly and not updated equal to AlternateKeyValue due to which the decision split criteria fails and the contact goes down to false path.
|
2022-12-02 15:07:42 |
W-11259550 |
| In Review |
Journey Builder |
Decision Split filter failed to evaluate because multiple Attribute Group paths to same Attribute |
The Decision Split fails to evaluate if the attribute is being pathed from multiple attribute groups in the Contact Model in the same Decision Split.
|
2022-12-01 17:07:40 |
W-10467849 |
| In Review |
Integrations |
Distributed Marketing Opportunity Browse causes undefined send and audience selection issue |
When sending from opportunity, if we use the Browse All modal to select a template, it will fail silently on select if an audience has not been picked first. If an audience has been picked, it will succeed but the quick send on send will show \"Undefined\" was sent.
|
2022-12-01 02:29:52 |
W-12128352 |
| No Fix |
Email Studio |
Creating an email activity in a Journey with the same name as an existing Journey will place the triggered send in the first Journey\'s folder. |
If a new journey is created with the same name as the first journey and activated the email activity\'s triggered sends are created in the same folder as the original triggered send.
|
2022-11-29 21:58:24 |
W-12058707 |
| No Fix |
Journey Builder |
Creating an email activity in a Journey with the same name as an existing Journey will place the triggered send in the first Journey\'s folder. |
If a new journey is created with the same name as the first journey and activated the email activity\'s triggered sends are created in the same folder as the original triggered send.
|
2022-11-29 21:58:24 |
W-12058707 |
| In Review |
Sending |
RaiseError AMPScript function unexpected behavior with email send error threshold |
If the RaiseError AMPScript function is being called with no second parameter it should default to stop the job. Because of the way Salesforce Marketing Cloud logic works, if it is set without a second parameter then the system will try to retry those sends instead of just counting them as failed subscribers. This means that the threshold will never be hit until the system exhausts the retry count.
|
2022-11-23 22:49:31 |
W-11803402 |
| In Review |
Content Builder |
RaiseError AMPScript function unexpected behavior with email send error threshold |
If the RaiseError AMPScript function is being called with no second parameter it should default to stop the job. Because of the way Salesforce Marketing Cloud logic works, if it is set without a second parameter then the system will try to retry those sends instead of just counting them as failed subscribers. This means that the threshold will never be hit until the system exhausts the retry count.
|
2022-11-23 22:49:31 |
W-11803402 |
| In Review |
Journey Builder |
Journey Entry Audience activity does not get added to existing automation if Journey uses complex entry filter criteria |
When configuring a Data Extension Journey Entry Source, an existing automation can be selected when setting the Schedule. Normally, activating a Journey that is configured this way results in a Journey Entry: Audience activity getting added automatically to the final step in the automation.
However, if complex entry criteria are set for the Journey (e.g. 4+ and/or logic groups or 3+ filters in a number of logic groups), the Journey Entry: Audience may not get created in the existing automation when the Journey is activated. This will result in contacts not getting injected into the Journey when the automation runs.
|
2022-11-23 12:00:30 |
W-5538939 |
| In Review |
Integrations |
Synchronized data source Boolean filter field can get cached or stuck with a field that is not what is selected and requires toggling |
Previous cached boolean filter data can get applied to multiple Business Units if one or more Business Units configuration changes that are contained under the same Organization.
|
2022-11-22 08:02:19 |
W-11836406 |
| No Fix |
Journey Builder |
Date Based Entry event injects contacts that do not meet date filter |
A Date-Based entry event that is configured to inject contacts on a daily basis where the process date is 6 months after a date attribute does not function as expected and injects all contacts where the attribute day number is equal to the the process day number.
For example, based on the \'6 months after\' configuration, if the Journey runs on the 14th of July, the expectation would be for contacts with the date 2020-01-14 in the attribute to be injected. However, the event injects all contacts with a date where the day is on the 14th (e.g. including 2020-02-14, 2020-03-14, 2020-04-14 etc.).
The expectation was that on the 14th contact \'exampleemail1@example.com\' would be injected , and on the 15th contact \'exampleemail2@example.com would be injected.
However on the 14th, the 4 contacts that had \'14\' in the day part of the date were injected, and on the 15th the four contacts that had \'15\' in the date p[art of the date were injected. i.e
|
2022-11-18 20:26:00 |
W-7826439 |
| In Review |
Email Studio |
Unable to create new Primary Key field on Data Extension |
Users may be unable to create a new Primary Key field on a Data Extension after using the Clear Data button more than once when configuring or changing a Data Extension.
|
2022-11-17 17:24:34 |
W-7691237 |
| In Review |
Integrations |
\'Provider Internal Error\' affecting all connectors |
Connectors are failing to process with \'Provider Internal Error\' message.
|
2022-11-16 16:10:24 |
W-11924363 |
| In Review |
Integrations |
SFMC SMS Engagement Event table not found in SFMC Granular Connector |
The SFMC Salesforce Marketing Cloud Granular connector is not able to connect to the \"SFMC SMS Engagement Event\" table.
|
2022-11-15 13:39:05 |
W-11697008 |
| In Review |
Integrations |
Triggered send failed due to error on \'et4ae5.triggerUtility\' |
An internal data to hold error message text has a limit of the characters.
On a rare basis, error message text exceeds 255 characters.
The users can be received the following notification e-mail.
--------------------
Failed to invoke future method \'public static void initiateTriggeredSend(String, String, String, String, Id, String, Id, String)\' on class \'et4ae5.triggerUtility\' for job id
--------------------
|
2022-11-15 02:08:33 |
W-11829694 |
| In Review |
Email Studio |
Adding primary keys to the source DE does not reflect the primary key in the filtered DE. |
Adding primary keys to the source DE does not reflect the primary key in the filtered DE. You can see the primary keys were added properly in the UI, but it were not actually created.
|
2022-11-14 19:31:25 |
W-10974025 |
| In Review |
Automations |
InvalidFieldCount error is thrown when system generated reports are imported to Data Extensions |
InvalidFieldCount error is thrown when system generated reports are imported to Data Extensions because of two blank rows present at the end of the CSV files. This is a known issue with SQL Server Reporting Services itself in CSV files.
This is a false alert for the invalid field count error, as all the records are getting inserted, so there is no impact on the import activity
|
2022-11-14 17:38:06 |
W-11940521 |
| In Review |
Email Studio |
InvalidFieldCount error is thrown when system generated reports are imported to Data Extensions |
InvalidFieldCount error is thrown when system generated reports are imported to Data Extensions because of two blank rows present at the end of the CSV files. This is a known issue with SQL Server Reporting Services itself in CSV files.
This is a false alert for the invalid field count error, as all the records are getting inserted, so there is no impact on the import activity
|
2022-11-14 17:38:06 |
W-11940521 |
| In Review |
Mobile |
Mobile Push sends shows as \'In Progress\' or \'Active/Scheduled\' in the UI |
Mobile Push sends may display \'In Progress\' or \'Active Scheduled\' even after completion. There is no degradation to the send completion or performance.
|
2022-11-11 15:25:18 |
W-11470880 |
| In Review |
Journey Builder |
Journey Create and Cancel Buttons hidden when Marketing Cloud Tips are enabled |
When a Marketing Cloud User has Tips enabled, the Journey Builder \'Create\' and \'Cancel\' Buttons are hidden and not selectable.
|
2022-11-11 03:06:41 |
W-10824769 |
| In Review |
Integrations |
Marketing Cloud Connect aggregate link level details display incorrect link names when a link name (alias) is not provided |
Aggregate link level details will have link names that show up incorrectly in Salesforce when an email is sent without a link alias (link name) provided for some links. Normally you would see the URL if no link alias is provided. In this case, where an alias is not used for more than one URL, you will see that the another URL in the email is being used as the link name.
|
2022-11-10 18:37:16 |
W-7828946 |
| Fixed |
Automations |
Auto-Suppression List Data Extensions cause Package Manager Errors |
When attempting to package Auto-Suppression List Data Extensions (or any entity leveraging these Auto-Suppression List DEs), Package Manager will encounter an error.
This error will display a message stating \"Failed to retrieve dependency Folder with id of ######\".
|
2022-11-10 17:27:43 |
W-9585055 |
| Fixed |
Automations |
Stopping a Journey tied to an Automation inadvertently updates schedule |
Journey Builder allows you to create a journey and tie that journey schedule to an existing automation. When you stop the journey from a \"running\" status, the schedule gets updated to CST time. So if your schedule was set to run at 9am EST, it would then show 8am EST.
|
2022-11-10 17:27:10 |
W-10687882 |
| Fixed |
Automations |
SSJS script activity fail to create Triggered send definition despite successful run. |
While utilizing SSJS script activity within the Automation Studio, the run was successful but the Triggered send definition was not created.The same SSJS code is working fine on a CloudPage JS Code resource page.
|
2022-11-10 17:26:30 |
W-9991523 |
| Fixed |
Automations |
\'SubscriberID\' column is not included when the Standard tracking extract files are exported in XML format |
When running an automation which contains the standard tracking extract configured to generate XML, the \'SubscriberID\' column is not included when the standard tracking extract files are exported in XML format. Whereas the \'SubscriberID\' column is present when exported in CSV/TSV file formats for the same time frame.
|
2022-11-10 17:25:58 |
W-11286067 |
| Fixed |
Integrations |
Browse All modal is not filtering Quick Send Messages by selected BU |
When on a Lead or Contact and you have more than one connected business unit, the Browse All modal for Quick Send lookup is not filtering the Quick Send Messages by BU. If you have two BUs, A and B, the modal is showing all Quick Send Messages from both A and B instead of only showing those messages that are in the selected BU. If you try and select a Quick Send Message from a BU that is not selected, it throws an error toast, \"List has no rows for assignment to SObject\".
|
2022-11-10 17:24:34 |
W-11558279 |
| In Review |
Automations |
Automation with data extract activity getting errored out randomly almost on every alternate run |
Automation with multiple data extract activity getting errored out randomly almost on every alternate run
|
2022-11-09 23:00:46 |
W-5536368 |
| In Review |
Contact Builder |
Creating a new Data Extension at Contact Builder with Type - Date and selecting \'use the current system date\' does not take effect first time round |
When creating a new Data Extension at Contact Builder with field type of date, and selecting the \'use the current system date\' option it does not take effect.
|
2022-11-08 13:45:12 |
W-8924102 |
| In Review |
Contact Builder |
Contact Builder failing to load when linking DE, viewing DE, viewing Attribute Groups |
Failures may occur in the Contact Builder UI when loading data extensions, attempting to link data extensions into the contact model, or viewing attribute groups.
|
2022-11-08 13:44:49 |
W-10949067 |
| In Review |
Mobile |
In Outbound Media messages, thumbnail generation fails for mp4 video file |
When sending an Outbound Media message, the thumbnail generation fails for mp4 video files and the file size shows up as 0 KB.
|
2022-11-04 23:50:28 |
W-11981316 |
| In Review |
Audience/Contacts |
Mobile List/All Contacts search option does not work as expected |
Customer is unable to leverage Search option and retrieve ContactKeys even if Mobile List/All Contacts seems to contain ContactKeys.
|
2022-11-04 19:48:16 |
W-7309967 |
| No Fix |
Audience/Contacts |
Publishing fails when decimal type field is included in source DE |
Publishing fails when decimal type field is included in source DE
|
2022-11-04 18:53:06 |
W-7688963 |
| In Review |
Pages/Sites |
404 not found error when Cloud Page URLs containing characters that need URL encoding. |
CloudPages with non-ASCII characters in SiteKey do not render as expected and show a 404 not found error page.
|
2022-11-03 21:58:03 |
W-11984156 |
| In Review |
Integrations |
Emails from Oracle Eloqua Insight not being delivered to data streams via automated data refresh. |
When files are shared to the data stream\'s email using email forwarding option from the mailbox, the files are not getting delivered.
|
2022-11-02 10:24:05 |
W-11844006 |
| In Review |
Email Studio |
Sending from Email Studio using a transactional send classification uses the account default footer |
When a custom transactional footer has been enabled through support, sending using a User Initiated send, a Automation Studio send, or a Journey Builder send with a transactional Send Classification will utilize this custom transactional footer.
When sending the same using a commercial Send Classification it will use the account default footer.
When sending from Email Studio using a transactional Send Classification the account default footer is utilized instead of the custom transactional footer.
|
2022-11-01 23:49:11 |
W-11369336 |
| In Review |
Automations |
Automation schedule is changed when Journey scheduled by that automation is stopped |
Automation schedule is changed when Journey scheduled by that automation is stopped
|
2022-11-01 11:23:51 |
W-5020333 |
| In Review |
Integrations |
Duplicate Email Sends for a single Email Send via Marketing Cloud Connect |
Occasionally a duplicate job in Marketing Cloud will generate as a result of a send initiated via Marketing Cloud Connect and subscribers may get two copies of the same email.
|
2022-10-31 18:13:13 |
W-11858396 |
| In Review |
Automations |
Query Activity append update type is not checking target DE for existence of records in the result set |
A query activity using the \'Append\' update type will fail with a Primary Key violation if the result set contains a record that already exists in the target data extension.
|
2022-10-26 13:09:38 |
W-7601763 |
| No Fix |
Email Studio |
DE Export from Email Studio landing with Incorrect File Encryption type |
Manual Export of Data Extension from Email Studio to FTP lands with incorrect File Encryption type. When the Customer has chosen GPG as an encryption option for Export, the file lands on FTP with PGP encryption.
|
2022-10-25 20:38:51 |
W-11899826 |
| In Review |
Integrations |
Tableau retrieval fails when the measurement Total Exposure Time\' is added to the view |
Tableau retrievals fail when the metric: \'Total Exposure Time\' is added to the Tableau view.
|
2022-10-25 13:08:31 |
W-11822178 |
| In Review |
Integrations |
Journey Builder \'Create Task in SF\' activity unable to Lookup owner value from contact model |
Journey Builder\'s \'Create Task\' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model.
|
2022-10-25 00:53:05 |
W-7349057 |
| In Review |
Email Studio |
Deleting a Data Extension by deleting the folder it is in does not fully delete the Data Extension |
Ordinarily, when a data extension is deleted, it is soft deleted on the back-end and it is renamed, so the old name can be re-used. If a data extension is deleted by deleting the folder it is in, however, the data extension is not renamed and the old name cannot be re-used.
|
2022-10-21 23:17:03 |
W-5072358 |
| In Review |
Email Studio |
Filtered data extension using Is anniversary of Today |
When creating a filtered data extension that use a filter with the \"Today\" word result in inaccurate data.
The filter will only return dates that have a timestamp of 00:00:00.000.
|
2022-10-21 11:06:58 |
W-7733913 |
| In Review |
Integrations |
Single object package can be deployed without error but package with multiple objects fails deploy. |
Single object package can be deployed without error but package with multiple objects fails deploy.
|
2022-10-20 16:32:29 |
W-10330736 |
| In Review |
Email Studio |
Email Studio Overview Shows the Last Modified Date Time in CST regardless of the User or Account Timezone |
Email Studio Overview Shows the Last Modified Date Time in CST regardless of the User or Account Timezone
|
2022-10-18 05:16:29 |
W-8893483 |
| Fixed |
Package Manager |
Unable to deploy CloudPages by Package Manager if collection/content name has multibyte character and same name collection/content exist in target BU. |
During package deployment, if a CloudPages\'s collection or content name of the same name exists in the destination environment and the name contains multibyte characters, the Action cannot be selected.
|
2022-10-14 22:54:29 |
W-10934707 |
| Fixed |
Journey Builder |
Session Settings not respected in Journey Builder |
Session settings within Setup are not respected within Journey Builder. This can cause a user to be logged into the application but unable to work within Journey Builder after one hour of inactivity happens.
|
2022-10-14 17:25:41 |
W-9251813 |
| In Review |
Integrations |
Time comparison Widget for Week over Week is not matched |
Unable to match YoY by Week - Comparison of W26 2022 and Previous Year shows up as W25 2021.
|
2022-10-13 21:43:11 |
W-11902663 |
| In Review |
Integrations |
Unable to package Journey(s) using API Entry Event Referencing Journey Data in Entry Criteria |
Journey Builder Journeys utilizing API Entry Events configured to use Journey Data in the Entry Event Filter Criteria will fail Package Manager Packaging with the error message \'Circular dependency\'.
|
2022-10-13 19:23:09 |
W-10674500 |
| In Review |
Email Studio |
\"Honor source and publication list level opt outs\" Option doesn\'t work properly for the transactional send |
If we try to make a transactional send to a unsub subscriber using a send classification with the option \"Honor source and publication list level opt outs\", that subscriber will still be sent to.
|
2022-10-13 01:34:02 |
W-9660416 |
| In Review |
Package Manager |
Package manager is erroring while Packaging the large journeys and automations |
We are aware of an issue where a subset of customers may face an issue with the Package manager while trying to package large Journeys, Automations, and Attribute groups. The Packages which take more than 5 minutes to package may fail to be packaged.
|
2022-10-11 17:21:56 |
W-10950046 |
| In Review |
Email Studio |
Check marks remain after deselecting preferences in Profile Center |
When deselecting preferences in the My Preference section of Profile Center, the check marks are still visible after clicking Update. However, it appears that while the check marks are still visible, the preferences have been updated. If you close the Profile Center window after making the update and then reopen it, the check marks are gone. The check marks also disappear if you refresh the page after making the update or you deselect the preferences a second time and click Update.
|
2022-10-10 03:48:15 |
W-11756962 |
| In Review |
Email Studio |
Selected Attributes in Filtered Data Extension disappear when only one is deleted from nested loop |
When modifying nested condition, all the attributes selected in filter data extension disappear in the Filtered Data Extensions in Email Studio, not just the one attribute being deleted.
|
2022-10-05 19:43:57 |
W-11325197 |
| No Fix |
Journey Builder |
SMS Delivery Failure From Journey Builder |
No records will be sent out of the journey If there are any duplicates present in the entry source of the journey
|
2022-10-05 19:43:57 |
W-4303251 |
| In Review |
Content Builder |
Content Builder approval tags not aligning correctly when toggling between Desktop view and Mobile View |
Content Builder approval tags do not align correctly when toggling between Desktop view and Mobile View in the Approvals.
|
2022-10-05 19:43:34 |
W-11142010 |
| In Review |
Contact Builder |
When viewing a contact\'s attributes within contact builder, \"Contacts\" and \"Email Demographics\" sections do not load |
User cannot view or edit the data in those sections \"System Data -> Contact\" and \"Email Data -> Email Demographics\".
|
2022-10-05 19:42:55 |
W-11778679 |
| In Review |
Mobile |
WhatsApp opt-out date is not updating in contacts while Importing records as opted out |
We have been able to identify that the WhatsApp demographic in All Contact is not updating the opt-out date. This is observed while running an automation to update the status of the Contact Demographic by mapping DE\'s column with the chat channel opt-out date.
|
2022-10-05 11:19:26 |
W-11808315 |
| No Fix |
Email Studio |
A/B Test showing \'Unknown List\' for Publication List |
When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, \'Unknown List\' will display for the Publication List.
|
2022-10-05 00:37:46 |
W-6962694 |
| No Fix |
Email Studio |
ARIA-hidden elements are not appearing the email tracking link overlay page |
Elements in an email created via Paste HTML, using \'aria-hidden\' are not displaying in the Marketing Cloud Tracking > Link Overlay page.
|
2022-10-05 00:37:46 |
W-4132414 |
| Fixed |
Email Studio |
Impression Tracking Reports will not capture impression stats for static content to subscribers. |
The impression region tracking reports do not include impression regions that are fixed content.
|
2022-10-05 00:37:46 |
W-5106294 |
| No Fix |
Email Studio |
Tracking Link View does not always show all the click data when sending to multiple lists |
Tracking Link View does not always show all the click data when sending to multiple lists.
|
2022-10-05 00:37:46 |
W-4384356 |
| No Fix |
Email Studio |
Compare Results Delivered totals are wrong if no Rate value is added to the grid |
When using compare results in tracking and Emails Sent and Delivered are on the grid and no other grid option with a rate is displayed the Total for Delivered is incorrect.
|
2022-10-05 00:37:46 |
W-4384488 |
| No Fix |
Email Studio |
Unable to view Pending Send Details for Content Builder emails from the Calendar |
Unable to view future send details for Content Builder emails from the Calendar
|
2022-10-05 00:37:46 |
W-4502516 |
| No Fix |
Integrations |
Salesforce Triggered Send receiving Invalid Email for new contact/lead |
Customers using a combination of Marketing Cloud Connector and Salesforce Triggered Sends may see triggered sends fail for new contacts/leads created through a form, who have partial information synchronized to the synchronized data extension in Marketing Cloud including a null email address value.
|
2022-10-05 00:37:46 |
W-4053698 |
| In Review |
Integrations |
Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector |
When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will also fail after 12 hours when sent from the Salesforce Side of the MC Connector
|
2022-10-05 00:37:46 |
W-3688852 |
| Fixed |
Integrations |
Unique Clicks or Opens do not match when comparing Email Send in Salesforce and Marketing Cloud |
When viewing tracking data for an integrated send in Salesforce, unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.
|
2022-10-05 00:37:46 |
W-5775124 |
| No Fix |
Integrations |
Unique Clicks or Opens do not match when comparing Email Send in MSCRM and Marketing Cloud |
When viewing tracking data for an integrated send in Microsoft Dynamics CRM (MSCRM), unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.
|
2022-10-05 00:37:46 |
W-5696574 |
| In Review |
Email Studio |
Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list |
When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list
|
2022-10-05 00:37:46 |
W-6929333 |
| No Fix |
Journey Builder |
Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. |
Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked.
|
2022-10-05 00:37:46 |
W-7312191 |
| No Fix |
Email Studio |
Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished |
When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail.
|
2022-10-05 00:37:46 |
W-4808554 |
| No Fix |
API |
Pagination does not work for /contacts/v1/attributeSetDefinitions |
Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call.
|
2022-10-05 00:37:46 |
W-4408057 |
| No Fix |
Email Studio |
Subscriber Engagement Report can show 0 deliveries and one or more clicks or opens for the same subscriber |
The Subscriber Engagement Report can show Delivered=0 and Clicked or Opened = 1. This happens when a subscriber is sent to and soft bounces. Once the bounce resolves and delivery actually occurs, the subscriber opens and/or clicks links within the email. The reason we do not account for the delivery is that the report is currently written to exclude subscribers who bounced from having a value for delivered.
|
2022-10-05 00:37:46 |
W-4589995 |
| No Fix |
Email Studio |
Editing an A/B Test Send split on time audience can result in sending to the incorrect audience |
When an AB Test split on time is created, the subscribers are built at time of creation. Other splits build the subscribers at send time. When edits are made to the audience, it appears to save but the subscribers are not updated with the new audience. When the sends go out, it will be to the original audience used on original creation.
|
2022-10-05 00:37:46 |
W-4736116 |
| Fixed |
Email Studio |
Forward to a Friend Clicks are Recorded Under Forwards but not Clicks |
When clicking on the FTAF link in an email it records a Forward but not a Click.
|
2022-10-05 00:37:46 |
W-4831211 |
| No Fix |
Email Studio |
Tracking Extract of Click Impressions Results in Multiple Lines for Single Records |
When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data.
|
2022-10-05 00:37:46 |
W-4959240 |
| Fixed |
Journey Builder |
Go to CloudPage option in Push Notification Journey Activity does not show custom domain and fails Journey Activation |
When creating a Push Notification message for a Journey in content builder or from the canvas, when the option \"Go To CloudPage\" is selected, the custom domain for the URL of the CloudPage is not used. Instead a default \"pub.\" domain is displayed.
When the activity is saved and the activate button is clicked, the Journey fails to activate with the error \"Push Notification activity push message validation failed\" displayed.
|
2022-10-05 00:37:46 |
W-5938280 |
| Fixed |
Journey Builder |
New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity |
Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically \'Subscribe all contacts to a keyword\'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers from the send.
|
2022-10-05 00:37:46 |
W-7588830 |
| Fixed |
Email Studio |
Discover Report Email Report Results Email not Delivered |
Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type.
|
2022-10-05 00:37:46 |
W-6085293 |
| No Fix |
Email Studio |
Time Entries incorrect in Distributed Marketing application |
The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user\'s timezone.
|
2022-10-05 00:37:46 |
W-6174080 |
| Fixed |
Journey Builder |
SMS Activity - Delivery Options > custom black out setting\'s Timezone being displayed does not match Account timezone / Current Account Time |
The custom blackout window in Journey Builder\'s Send SMS Activity does not work.
|
2022-10-05 00:37:46 |
W-6265561 |
| Fixed |
Email Studio |
Marketing Cloud Emails That Include a URL Attachment May Fail To Send |
Emails with a URL attachment that\'s accessed by a call to the AttachFile() AMPscript function may fail to send if the length of the URL exceeds 1024 characters.
|
2022-10-05 00:37:46 |
W-6170214 |
| Fixed |
Journey Builder |
Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type |
When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display \"You don’t have any content in this folder.\"
|
2022-10-05 00:37:46 |
W-7462942 |
| In Review |
Journey Builder |
Colon in attribute name prevents new subscriber from having subscription added |
Mobile Connect Attributes created in Data Designer with a colon (:) will cause an error for new subscribers when a send is attempted through Journey Builder preventing a subscription record from being created.
|
2022-10-05 00:37:46 |
W-7653332 |
| No Fix |
Journey Builder |
SMS Activity Analytics in Journey Builder not honoring date ranges |
When navigating to a SMS Activity\'s Analytics in Journey Builder and clicking the view details button - statistics in the SMS activity do not show different ranges such as last 7 days, last 30 days, or custom date ranges. The values remain the same for all selections.
|
2022-10-05 00:37:46 |
W-8129112 |
| No Fix |
Email Studio |
Export of click activity pulls in email name differently between excel and PDF option |
When exporting click activity from the tracking tab in Email Studio, it gives the option to export as a PDF or an excel file. The PDF option will display the email name as it was when the job was sent but the excel file displays the current name of the email used in the job.
|
2022-10-05 00:37:46 |
W-8976395 |
| No Fix |
Email Studio |
Previously used Data Extension sendable fields can overwrite target Filtered Data Extension sendable fields |
If the source Data Extension of a Filtered Data Extension had a sendable field that doesn\'t match the target Filtered Data Extension and then is marked non-sendable, the sendable field of the Filtered Data Extension will be overwritten by the source Data Extension field. Even if the source is no longer sendable.
|
2022-10-05 00:37:46 |
W-10091188 |
| No Fix |
Email Studio |
ClaimRow AMPScript function can negatively impact sending performance |
Email sending performance can be negatively impacted by utilization of the ClaimRow AMPScript function. When using this function, email sending may occur more slowly and errors with the email job may occur. In the event enough errors occur, the job may be placed into a stopped status.
This issue is more likely to occur in email jobs using the ClaimRow function multiple times, or when multiple email jobs using the ClaimRow function are sending simultaneously.
|
2022-10-05 00:37:46 |
W-10113510 |
| Fixed |
Journey Builder |
SMS Sends Through Journey Builder Are Not Honouring Blackout Window |
SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out.
|
2022-10-05 00:37:46 |
W-7945363 |
| Fixed |
Journey Builder |
Journey Analytics dashboard displays 0 clicks for all time for SMS messages |
Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks.
|
2022-10-05 00:37:46 |
W-7846774 |
| Fixed |
Journey Builder |
Error when activating Journey using Wait Until Push Engagement Activity |
The error \"PushNotification activity push message save failed\" is seen intermittently when trying to activate a Journey containing a Wait Until Push Engagement activity. The issue happens when the wait duration fails to save correctly.
|
2022-10-05 00:37:46 |
W-10344243 |
| Fixed |
Journey Builder |
Pipes in Journey Names cause issues with Journey Reports |
If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on.
|
2022-10-05 00:37:44 |
W-4116502 |
| No Fix |
Automations |
Invalid date values for profile attributes breaks filters/groups |
Marketing Cloud profile attributes with the ‘date’ data type will accept any date entries. When using these attributes for filters or groups though, only the range of 1753-01-01 to 9999-12-31 is allowed. It is very common for clients to use values outside of this range in their ‘date’ attributes, such as 01/01/0001. If a value such as this exists, and that attribute is used in a filter, it breaks the filter. No results will be returned and an error will be thrown on the backend.
|
2022-10-05 00:37:44 |
W-7007836 |
| Fixed |
Email Studio |
MicrositeURL AMPScript function does not allow Query String parameters with value = 0 |
When using the MicrositeURL AMPScript function, you have the ability to append a value of 0 to the query string of a microsite link.
When specifying a value of 0 for any name/value pair while calling MicrositeURL, the URL may fail as the the parameter with value 0 is omitted from the query string completely.
|
2022-10-05 00:37:44 |
W-7251593 |
| Fixed |
Journey Builder |
In-App Message fails to display if title, body, or buttons are disabled |
If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed.
|
2022-10-05 00:37:44 |
W-7213420 |
| No Fix |
Audience/Contacts |
Short code not displayed in full when editing import definition in Contact Builder |
When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown.
|
2022-10-05 00:37:44 |
W-4225360 |
| In Review |
Automations |
Import File Activities do not load if Audience Builder Audiences have Name and Segment combinations greater than 128 characters |
In Automation Studio > Activities, \'Import File\' will not load and will continue to spin if the account contains any Audiences (under Audience Builder) that have a Name and Segment combination of more than 128 characters.
|
2022-10-05 00:37:44 |
W-4470957 |
| Fixed |
Journey Builder |
Edit Message and Subscriber Preview Screens Do Not Load When Using a Legacy SMS Message in Journey Builder |
Attempting to add a legacy SMS Message in Journey Builder and editing the message within the Journey or doing a Subscriber Preview will cause the edit screen to get stuck loading.
|
2022-10-05 00:37:44 |
W-5930186 |
| No Fix |
Audience/Contacts |
Contact Data Portability Report is not populated with data in the User Interface |
When running the Contact Data Portability Report, the User Interface does not populate the data.
|
2022-10-05 00:37:44 |
W-5047521 |
| In Review |
Audience/Contacts |
Unable to import UTC Offset of 10.00 or greater |
When importing into a MobileConnect list from a data extension, contacts with a UTCOffset of 10.00 or greater will fail to import with an error of \"InvalidDecimalPrecision\"
|
2022-10-05 00:37:44 |
W-5219255 |
| No Fix |
Automations |
Setting an automation to run one time on a schedule may pick up \'advanced run once\' settings |
Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the \'Advanced Run Once\' options, and skip steps in the Automation that had previously been requested to skip
|
2022-10-05 00:37:44 |
W-4739785 |
| No Fix |
Automations |
Import Activity | Fields that are unmapped always prompt \"all required fields in the data extension must have a mapping in your file\" |
Ordinal fields that are unmapped always prompt \"all required fields in the data extension must have a mapping in your file\" regardless of whether or not they are required fields or not.
|
2022-10-05 00:37:44 |
W-4867101 |
| No Fix |
Automations |
Salesforce Email Send Activity should be waiting until the step completes correctly before calling the next Step to continue |
In Automation Studio, If you defined Salesforce Email Send activity (1st step) and SQL activity (2nd step), which have the same Salesforce Data Extension(SF DE) as a target, are placed in a row, and SQL overwrites this SF DE on 2nd step, the SQL activity overrides the Target DE and send happens to new overridden DE.
This behavior just occurs when including Salesforce Email send activity and SQL activity. (this doesn\'t happen when using normal Email activity.)
|
2022-10-05 00:37:44 |
W-5101096 |
| No Fix |
Audience/Contacts |
Contact Data Portability Report downloaded with CSV format has inaccurate column headers |
Contact Data Portability Report downloaded with CSV format has inaccurate column headers
|
2022-10-05 00:37:44 |
W-7405934 |
| No Fix |
Journey Builder |
Journey Builder reports have an upper limit to the number of journeys that can be selected |
When creating the \"Journey Builder Email Send Summary\" or \"Journey Builder Email Sends by Day\" reports, you have the ability to select \"ALL\" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select.
|
2022-10-05 00:37:44 |
W-5736786 |
| No Fix |
Email Studio |
Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page |
Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page
|
2022-10-05 00:37:44 |
W-5749714 |
| No Fix |
Automations |
Standard Tracking Extract | Not Sent Extract | Extract by SendID parameter ignored |
When running a Standard Tracking Extract the Not Sent parameter returns subscribers that were sent to TriggeredSends that were not included within the set of JobIDs/SendIDs.
|
2022-10-05 00:37:44 |
W-5690342 |
| Fixed |
Email Studio |
Error message displays when creating new user under Business Unit account |
When attempting to create a user in a child business unit the message \"Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created\" is displayed.
|
2022-10-05 00:37:44 |
W-5258885 |
| Fixed |
Automations |
File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key |
When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails.
|
2022-10-05 00:37:44 |
W-7271294 |
| In Review |
Automations |
Marketing Cloud Notification Email Addresses do not accept top level domains |
Within the Marketing Cloud, any attempt to use an email with a top level domain will not validate and does not allow you to save and use that as the notification email address. For example, notification emails can be sent when imports or automations complete.
|
2022-10-05 00:37:44 |
W-7302036 |
| Fixed |
Journey Builder |
Journey Analytics and Email Analytics do not match due to mismatch timezones |
In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.
|
2022-10-05 00:37:44 |
W-8912441 |
| Fixed |
Audience/Contacts |
MobileConnect Filter lists do not retain selected short code-keyword population |
MobileConnect filtered lists do not retain the selected Short code-keyword population and defaults to All Contacts. If you create a Filtered List in MobileConnect and select a Short code- keyword as the starting population, the list created is wrong because the Short-code Keyword filter starting population is getting replaced by All Contacts.
|
2022-10-05 00:37:44 |
W-8988722 |
| No Fix |
Automations |
Import to Publication List by ordinal skips the first row |
When importing into a Publication List by ordinal, the first row of data in the file is always skipped.
|
2022-10-05 00:37:44 |
W-9209128 |
| Fixed |
Journey Builder |
Google Analytics Integration utm_term query string parameter is empty string |
If you have the GA360 enabled and have the Smart URL encoding enabled as well that helps you track dynamic link aliases under UTM_TERM parameter then you will not be able to track the values in UTM_TERM if in the anchor tag we are passing the link using the RedirectTo function.
The system will return you nothing in your UTM parameters
|
2022-10-05 00:37:44 |
W-9297834 |
| No Fix |
Audience/Contacts |
Mobile Imports do not save Mapping Information |
When configuring a Mobile Import, you can use a Data Extension to import to a Mobile List. After initial configuration, it will appear that the mapping gets erased. The import mapping screen does not show any \"Uploaded File\'s Columns\" or \"List\'s Columns\".
|
2022-10-05 00:37:44 |
W-9316729 |
| Fixed |
Automations |
Cannot create a filtered data extension from a boolean field. |
You are unable to create a filtered data extension off of a boolean field.
|
2022-10-05 00:37:44 |
W-8258084 |
| Fixed |
Audience/Contacts |
Mobile Demographics missing attributes and Mobile Subscription not available in Contact Builder |
In Contact Builder, the Mobile Demographics attribute set has only Contact ID, Locale, Mobile Number and is missing additional attributes. Additionally, the Mobile Subscription attribute set is not available.
|
2022-10-05 00:37:44 |
W-9784689 |
| No Fix |
Automations |
Import Activity creation in Automation Studio only shows the first 25 Shared Publication Lists |
When creating an Import Activity in Automation Studio using the Shared Publication List folder in a BU with more than 25 Publication Lists only the first 25 Lists will be displayed.
|
2022-10-05 00:37:44 |
W-7952909 |
| No Fix |
Automations |
Copying/Editing a Email send Definition in Automation Studio does not preserve order of the Data extensions |
Within Automation Studio, when copying/editing a email send definition the order of the Data extensions is not preserved and will change. To reorder the DE you will need to remove and re-add in the desired order.
|
2022-10-05 00:37:44 |
W-8062604 |
| In Review |
Automations |
Interaction Studio Data Export: TID exists in Customer Attribute/Events File but does not exist in Customer file |
In the resulting files from an Interaction Studio Data Export, TIDs can exist in Customer Attribute/Events File that do not exist in Customer file.
|
2022-10-05 00:37:44 |
W-7904697 |
| In Review |
Automations |
Import | File Trigger | Failure due to duplicate External Key |
File Trigger Automations create a new external key for Import activities each time that they run. In some scenarios a unique key that is generated may not be unique on the DB which will result in a failure to create the Import Activity.
|
2022-10-05 00:37:44 |
W-9081452 |
| In Review |
Email Studio |
Marketing Cloud Connect integrated sends do not support exclusion scripts when sending via Email Studio |
When using Email Studio send flow, a user can select the advance audience option, Exclusion Scripts. This allows AMPscript to be used to exclude subscribers at send time.
If sending to a Salesforce Report, Salesforce Campaign, or Salesforce data extension in Email Studio the advanced options for an audience, which includes exclusion scripts, is visible but Salesforce sends do not support data exclusion scripts.
|
2022-10-05 00:37:44 |
W-6481853 |
| In Review |
Audience/Contacts |
Mobile list condition is unable to be edited. |
Under certain conditions, edit button in filter criteria screen does not work when editing an existing mobile list.
|
2022-10-05 00:37:44 |
W-7765014 |
| In Review |
Automations |
Using several Salesforce Send Activities within the same step of an Automation will cause it to intermittently fail |
Salesforce Send Activities within an Automation intermittently error or get stuck initialized when several Salesforce Send Activities are used in the same step.
|
2022-10-05 00:37:44 |
W-10774424 |
| In Review |
Admin |
Newly created users are unable to access All Contacts - Contact Builder (403 not authorized) |
Receiving error 403 not authorized for newly created users when accessing All Contacts in Contact Builder, even though the users are having all the permissions
|
2022-10-05 00:37:44 |
W-10349727 |
| In Review |
Integrations |
Not able to share MPC Marketplace installation with other users |
The user is not able to share any “Media Planning Center” installed instance from Datorama Marketplace with any other user.
|
2022-10-05 00:37:44 |
W-11665954 |
| Fixed |
Integrations |
Triggered Send IERs not always created |
Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs to be missing for some sends.
|
2022-10-05 00:37:43 |
W-6074497 |
| Fixed |
Integrations |
Journey Builder IER\'s are not generating thumbnails if the Journey is from the user\'s non-default business unit |
When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user\'s default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package will fail to preview the thumbnail in Salesforce and you will see the error/message in Salesforce: \"The email thumbnail could not be retrieved\"
|
2022-10-05 00:37:43 |
W-5374080 |
| Fixed |
Integrations |
Journey Builder Integration activities do not allow subdomain Email Addresses to be entered |
When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used.
|
2022-10-05 00:37:43 |
W-6397969 |
| Fixed |
Integrations |
Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data |
When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected.
|
2022-10-05 00:37:43 |
W-6814993 |
| Fixed |
Integrations |
PersonAccount Orgs: JB Integration Activities fail to create/update Contact records |
When utilising a Sales Cloud Org enabled for PersonAccounts and using Journey Builder to update a Contact record, the activity will fail to create/update a/use a Contact record with the submitted data
|
2022-10-05 00:37:43 |
W-7011129 |
| Fixed |
Integrations |
Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send |
Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first time, the Business Unit associated with the TS cannot be determined, and so the BU id is null. This results in a callout being made against the API user\'s default BU, which will fail if the email resides in a different BU. This will result in an error loading the email thumbnail under a contact or leads tracking individual email result. This also causes the Business Unit field to be empty on the initial load of the Triggered Send.
|
2022-10-05 00:37:43 |
W-7053806 |
| Fixed |
Integrations |
Journey Builder Analytics Dashboard: Cannot Select View other than Default for Google Analytics 360 Goals |
In the Journey Analytics Dashboard, when using the Manage Components button to select a Google Analytics 360 Goal from a view other than the default, the UI displays only the same goal number from the default view.
|
2022-10-05 00:37:43 |
W-7256243 |
| No Fix |
Integrations |
Journey Builder Salesforce Data Event \'Clears\' configurations when editing if data does not load fast enough |
Sporadically you may see that upon editing an event and navigating through the options, when clicking back through the options quickly and not allowing each section to load, certain parts of the Salesforce Event configuration will clear out if it is then saved.
|
2022-10-05 00:37:43 |
W-5963223 |
| Fixed |
Integrations |
Platform Events Apex Job runs before update transaction is complete |
Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates are officially committed.
|
2022-10-05 00:37:43 |
W-4847837 |
| Fixed |
Integrations |
RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes |
When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results.
When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity.
|
2022-10-05 00:37:43 |
W-5165122 |
| Fixed |
Integrations |
JBInt Activities allowing activation of journey when event mapping doesn\'t reference currently active event |
If a Journey uses a Data Extension Entry Source and is configured with a Salesforce Activity with mapping to Journey Data, replacing the entry event does not update the activity mapping. No error is generated to indicate that the activity is still referencing an entry event other than the one associated to the current version of the journey, which allows contacts to pass through the activity with no actions taken.
|
2022-10-05 00:37:43 |
W-5354867 |
| No Fix |
Integrations |
Sending an email using Journey Builder\'s Test feature is creating an IER record for the corresponding salesforce record in Salesforce. |
Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send:
https://help.salesforce.com/articleView?id=mc_jb_journey_testing.htm&type=5
\"This test mode allows you to view their simulated paths through the journey without sending messages to them or affecting tracking or reporting\"
|
2022-10-05 00:37:43 |
W-7497413 |
| Fixed |
Journey Builder |
Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records |
Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail.
|
2022-10-05 00:37:43 |
W-4832842 |
| Fixed |
Integrations |
Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction |
Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.
|
2022-10-05 00:37:43 |
W-4262795 |
| No Fix |
Integrations |
JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data |
When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.
|
2022-10-05 00:37:43 |
W-5897631 |
| No Fix |
Integrations |
Able to save an invalid Salesforce Data Event |
When configuring a Salesforce Data Event within Journey Builder, you may be able to save an invalid entry event configuration that does not have an action.
|
2022-10-05 00:37:43 |
W-6084515 |
| Fixed |
Integrations |
Salesforce Data Event related object filter criteria can truncate custom relationships |
When nesting a custom relationship field inside an OR condition, the path, such as cases__r, will be truncated.
|
2022-10-05 00:37:43 |
W-5784559 |
| Fixed |
Integrations |
Interaction Studio Journey Builder Activity does not allow activity type code selection |
When configuring an Interaction Studio Journey Activity in a new Journey, the Activity Type code can fail selection when clicking the drop down option with the mouse. Instead of retaining the selection, the error \"Data used for this field may no longer be available\" appears.
|
2022-10-05 00:37:43 |
W-7542116 |
| Fixed |
Integrations |
Data Synchronization requests by Marketing Cloud Connector are counting towards Organization\'s Bulk API limit |
Data synchronization using Marketing cloud connector requests are
|
2022-10-05 00:37:43 |
W-6173766 |
| No Fix |
Integrations |
Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry |
When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen.
|
2022-10-05 00:37:43 |
W-6587847 |
| Fixed |
Automations |
Journey Builder | Test Send | Simulation journeys returned by _journey data view |
When the _Journey Data view is queried results including a JourneyName beginning with \"Simulation\" are returned. These Journeys are not visible in the UI.
|
2022-10-05 00:37:43 |
W-6791915 |
| Fixed |
Integrations |
Task Activity duplicates the values of Create Task Activity in Simple update Picklist |
When creating a task activity that uses a Simple Update to update a previously created task from within the same Journey, it is possible to see duplicate task activity names.
|
2022-10-05 00:37:43 |
W-7156019 |
| Fixed |
Integrations |
Unable to activate Salesforce Data Event in Journey Builder on specific objects |
It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below.
Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out.
Or
UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions.
The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record.
|
2022-10-05 00:37:43 |
W-7482931 |
| Fixed |
Integrations |
Changing a synchronized object field\'s datatype without first unsyncing the field, will break the synchronization of that object |
When using synchronized data sources, when a field is synced, we create that field with a data type that cannot be changed after it is synced. If you then attempt to modify a synchronized field\'s data type while it is still synchronized, that object will have issues synchronizing all data as expected after the update.
|
2022-10-05 00:37:43 |
W-7944406 |
| Fixed |
Integrations |
Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data |
Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria
|
2022-10-05 00:37:43 |
W-7975746 |
| Fixed |
Email Studio |
Reset Period on Import criteria for Data Extension Retention Policies are not being honored |
When setting a Retention Policy on a Data Extension that includes deleting All Records and adding a timeframe with the option to \"Reset period on import\", the Retain Until date is not changing after importing new records. This is causing the data to be cleared sooner than expected.
|
2022-10-05 00:37:43 |
W-8963448 |
| In Review |
Integrations |
Entry Source Data Extension for Salesforce Data Journey creates picklist fields with 40 character limit |
When creating a Salesforce Data Entry Journey and including a picklist field in the entry data, the entry source data extension creates this field with character limit of 40. However, picklist fields can be created with a value of up to 255 characters. This causes contacts to fail to inject into the Journey.
|
2022-10-05 00:37:43 |
W-8931412 |
| Fixed |
Integrations |
Unable to Load Sales Cloud Activity on Journey Builder Canvas |
When an account that has Marketing Cloud Connect configured attempts to create an Object Activity in Journey Builder, it may fail to load. This would only happen if a Sales Cloud Data Event is already configured for the Entry Source. This is due to the large number of Sales/Service Cloud objects that are related to the Object used in the Object Activity.
|
2022-10-05 00:37:43 |
W-9631015 |
| Fixed |
Integrations |
Sales Cloud Data Event creates currency/percent fields as Text data types |
Selecting currency or percentage field types in the sales cloud data event will get stored as TEXT type within the created entry data extension.
|
2022-10-05 00:37:43 |
W-9821775 |
| Fixed |
Automations |
Message created for Application with expired p12 or no p12 is not showing in Journey Builder and Automation Studio Views |
The saved messages created for any Application is not showing in Journey Builder and Automation Studio in below Scenarios.
-APP\'s p12 is expired even if p8 is valid
-APP\'s p12 is not uploaded even if p8 is valid
|
2022-10-05 00:37:43 |
W-8243701 |
| Fixed |
Journey Builder |
Copied CloudPage SmartCapture form not available as Journey Builder entry source |
When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source.
|
2022-10-05 00:37:43 |
W-8350466 |
| Fixed |
Integrations |
Salesforce Data Event - Unable to configure if number of related objects is 50 |
When configuring the Salesforce Data Event, if the selected object has exactly 50 related objects, the subsequent call to get the fields of the related object fails. This prevents continuing the configuration of the entry event wizard.
|
2022-10-05 00:37:43 |
W-8727377 |
| Fixed |
Journey Builder |
Smart Capture does not work on Interactive Email Page |
When a Smart Capture block is added to an Interactive Email Page type, no submissions are captured.
Creation of a Smart Capture block with open \'Use in Journey Builder\' selected in an Interactive Email Page will also prevent loading of CloudPages when configuring CloudPage Journey Builder entry source.
|
2022-10-05 00:37:43 |
W-7307774 |
| Fixed |
Integrations |
Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID |
When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID associated with the send and therefore the email thumbnail cannot be previewed in Salesforce.
|
2022-10-05 00:37:43 |
W-7727834 |
| No Fix |
Journey Builder |
Unspecified contacts will get created in All contacts using cloudpage (Smart capture form) in stopped/deleted journey. |
Customers will experience issue wherein contacts will get created with source unspecified in all contacts using cloudpage (Smart capture form) into stopped/deleted journey.
|
2022-10-05 00:37:43 |
W-7831706 |
| Fixed |
Journey Builder |
Copying a Cloud Page that has a Smart Capture form that is also used in a Journey does not work |
Within a Smart Capture form on a Cloud Page landing page, you have the ability to check the option to \"Use in Journey Builder\". If your landing page has this checked and you copy the landing page, this landing page will use the same form name and options, causing the landing page to never load.
|
2022-10-05 00:37:43 |
W-7858564 |
| No Fix |
Email Studio |
Text value being converted to Date automatically for certain Journey Builder Sends |
If you create a Data Extension with a Text field used to hold a date, and then use personalization to populate this into a hyperlink, when the email is sent from Content Builder, it replaces the string correctly, but sending via Journey Builder will replace the String into Date format.
|
2022-10-05 00:37:43 |
W-6561003 |
| No Fix |
Email Studio |
Journey Builder Email Activity: Time does not update when users with different timezones view send throttle |
The send throttle for an email activity does not change time, but changes the timezone, when a user in a different timezone edits the email activity. This results in the throttle original set being off by several hours.
|
2022-10-05 00:37:43 |
W-8604600 |
| In Review |
Email Studio |
Content Builder | Additional Email Attributes | Emails created prior to enablement display raw personalization string |
Currently, when additionalemailattributes are enabled, existing emails will not be in the same state. This causes the literal personalization string to display such as %%__additionalemailattributes%% within Web Analytics string appended to the URL.
|
2022-10-05 00:37:43 |
W-9011622 |
| In Review |
Integrations |
Data Sync fails to sync contacts when using Lead Convert Journey Builder Activity |
Using both Synchronized Data Sources for the Contact object in Salescloud and using Journeys with the Convert Lead Activity can cause a situation in which the contact object fails to sync.This is because the Journey Builder Activity will insert a contact record into Marketing Cloud, and also create a new contact record inside the Salescloud org. At the same time, data synchronization will bring contact records from
Salescloud org into Marketing Cloud. This means that the same contact record (from lead conversion) will be introduced into Marketing Cloud twice. This causes data collision resulting in the contact object failing to sync.
|
2022-10-05 00:37:43 |
W-7736368 |
| In Review |
Integrations |
Creating Order/OrderItem via CompositeAPI can Result in Multiple Journey Injections |
When an order is created with child order items using the Sales Cloud Composite API, the process that injects contacts into a Salesforce Data Event can be called multiple times. This can result in duplicate injections into the Journey.
|
2022-10-05 00:37:43 |
W-10893200 |
| In Review |
Integrations |
Journey Builder Salesforce Entries convert text field data of TRUE or FALSE to values of 1 or 0 |
When using a Salesforce Entry Event in Journey Builder, if you have a text field that contains data of TRUE or FALSE, these text values will be converted to a boolean value of 1 or 0. These incorrect boolean values will be inserted into your Journey and data extension instead of the text values.
|
2022-10-05 00:37:43 |
W-8515950 |
| Fixed |
Journey Builder |
Smart Capture Journey Builder Event form submission does not parse hidden input fields that are boolean correctly from string to boolean values |
If a boolean field is a hidden input field on a Smart Capture form, the form is used in a CloudPages Journey Builder Event, and the hidden input field is not populated with a boolean-like value: \"true\" or \"false\"; then on submission of the form a contact will not be injected correctly due to an error parsing the string value to a boolean.
|
2022-10-05 00:37:43 |
W-8593512 |
| Fixed |
Integrations |
Account:PersonContact:Email is Added as a Required Field to PersonAccount Entry Events |
When creating a Salesforce Data Event that is based on the Person Account object (Account), the Email field is added as a required field automatically. This can be problematic if you don\'t need/want the email field being brought into Marketing Cloud, or use a Data Privacy feature in Sales/Service Cloud.
|
2022-10-05 00:37:43 |
W-10469949 |
| Fixed |
Automations |
Automation Status on Journey Schedule pane shows as Running when activity is not fully configured in Paused Automation |
Journeys using the Data Extension entry source and Automation scheduled type display the status of the associated automation on the schedule pane in the Journey canvas. This Automation Status field should display \'Running\' when the automation is active and \'Paused\' when the automation is paused.
However, it has been observed that when new activities are added to the Automation, the Automation Status in Journey Builder will show as Running for a paused Automation if the activities are not fully configured before saving the automation.
|
2022-10-05 00:37:43 |
W-8547904 |
| Fixed |
Integrations |
Create Task Object Activity in Journey Builder fails when using Time Field Type in SalesCloud |
When using a Time field type in an Object Activity to create a Task, the activity fails to create a Task record.
|
2022-10-05 00:37:43 |
W-8876942 |
| Fixed |
Integrations |
Journey Builder Salesforce Data Event - Sales Channel ID does not find Suggested Values |
When attempting to use the Sales Channel ID for Entry Criteria for a Salesforce Data Event in Journey Builder, it is unable to locate any records in Salesforce. This prevents the field from being configured for entry criteria.
|
2022-10-05 00:37:43 |
W-9991533 |
| No Fix |
Email Studio |
Intermittent delays in Data Extension Field creation |
When creating new fields on an existing Data Extension there can be a significant delay in the fields getting created.
|
2022-10-05 00:37:43 |
W-10921139 |
| In Review |
Pages/Sites |
When saving a block in a CloudPage, clicking the move hyperlink to select a location closes the \'Save Block\' modal |
When saving a block in a CloudPage, clicking the move hyperlink to select a location closes the \'Save Block\' modal. As a result, you are only able to save new content from CloudPages in the default Content Builder root folder.
|
2022-10-05 00:37:43 |
W-10488979 |
| Fixed |
Email Studio |
Content Builder Tags - Cannot Add Tag if a Deleted Tag Used The Same Name |
When a tag is deleted via the Nested Tag API, you cannot currently add another tag with the same name that was deleted. This issue always appears also via the UI in Setup > Tags management tool because the UI use the same API.
Actual Behavior: Get a 500 internal server error and tag is not created when using the same name as a previously deleted tag. If you open your browser\'s console you will see a HTTP 500 error when the UI try to Call the \'nestedtags\' API requests:
https://tags-service.sx.marketingcloudapps.com/fuelapi/hub/v1/nestedtags
|
2022-10-05 00:37:43 |
W-10186780 |
| In Review |
Automations |
Invalid Schedule Warning for Automation using file drop within Journey Builder |
When using an automation triggered by a file drop within the scheduler in Journey builder you will be prompted with a warning message
\"The selected automation doesn\'t have an active schedule. To admit contacts to the journey, configure the automation\'s schedule in Automation Studio\"
|
2022-10-05 00:37:43 |
W-9952257 |
| In Review |
Automations |
Journey with Automation Schedule fails to add Event |
When configuring a Journey Builder Entry Event tied to an existing Automation, it is possible that the Activity that fires the event fails to get added to the Automation. This can occur in various scenarios, but is most common when a user modifies the Automation in another tab/window while the Journey is being configured, or another user entirely is working on the Automation in question.
|
2022-10-05 00:37:43 |
W-9150409 |
| Fixed |
Integrations |
Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics |
Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics.
|
2022-10-05 00:37:41 |
W-6461773 |
| Fixed |
Integrations |
Incorrect Relationship between Contact and Opportunity Objects |
After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects.
Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field
|
2022-10-05 00:37:41 |
W-6597682 |
| Fixed |
Email Studio |
Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit |
Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in.
|
2022-10-05 00:37:41 |
W-7185934 |
| No Fix |
Integrations |
Filtered Data Extension created from Synchronized Data Extension does not get new Attributes created from fields being added to source Synchronized DE |
When a filtered data extension that was created from a synchronized data extension is linked in Contact Builder\'s Data Designer and new fields are added to the source sync DE, the new field is not added as an Attribute in Contact Builder despite being successfully added to the filtered DE.
|
2022-10-05 00:37:41 |
W-7287364 |
| No Fix |
Journey Builder |
Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail |
Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey.
|
2022-10-05 00:37:41 |
W-5457570 |
| No Fix |
Email Studio |
Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. |
Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.
|
2022-10-05 00:37:41 |
W-4412026 |
| Fixed |
Integrations |
Unable to disconnect Marketing Cloud Connect Integration if Synchronized Data Extension is marked as not deletable |
When attempting to disconnect your Marketing Cloud Connect integration, if you have defined a synchronized data extension in Contact Builder to not allow deletion, the disconnect will fail as it is unable to cleanup all synchronized data sources. You will see the error \"Account disconnect has failed. Please contact your Administrator.\".
|
2022-10-05 00:37:41 |
W-5979722 |
| Fixed |
Email Studio |
Unable to update subscriber status with import |
When importing subscribers into an Enterprise 2.0 top level account with a status column set to \'Active\' the subscribers continue to show as \'Unsubscribed\' and cannot be sent an email from the top level account.
|
2022-10-05 00:37:41 |
W-5900799 |
| No Fix |
Journey Builder |
Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE |
Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the \"true\" decision path.
|
2022-10-05 00:37:41 |
W-4192763 |
| Fixed |
Integrations |
Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter |
Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter.
|
2022-10-05 00:37:41 |
W-4271819 |
| Fixed |
Email Studio |
Data Extension browser download will not work when using Internet Explorer 11 |
Performing data extension browser download using Internet Explorer 11 will not work.
|
2022-10-05 00:37:41 |
W-5943050 |
| Fixed |
Admin |
SMS Message Summary Report can produce results from days outside the set timeframe |
The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used.
|
2022-10-05 00:37:41 |
W-7598477 |
| No Fix |
Journey Builder |
Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators |
Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select.
|
2022-10-05 00:37:41 |
W-4237873 |
| No Fix |
Email Studio |
Contact Builder | Import Definition | Import History unavailable for imports source off of Salesforce reports/leads/contacts objects |
Import definitions based off of Salesforce Objects will not load their \"history\" within the Contact Builder > Import > History section.
|
2022-10-05 00:37:41 |
W-4470663 |
| No Fix |
Integrations |
Paused entities display the original entity creator as the \"modified by\" user. |
If User A configures a synchronized object and User B subsequently pauses the sync, it will display User A as the user who paused the synced entity.
|
2022-10-05 00:37:41 |
W-4517496 |
| No Fix |
Email Studio |
Random Data Extension Split fails on duplicate name but does not surface appropriate error |
Random splits can fail to be created when a duplicate name is used. The error is generic and will say \"Error: Failed to Create Random Segments\".
|
2022-10-05 00:37:41 |
W-5792786 |
| No Fix |
Email Studio |
Contact Builder | Data Extensions | The \"Edit Record\" feature for data extensions within Contact Builder causing a record to be added instead of edite |
The \"Edit Record\" feature for data extensions within Contact Builder will cause a record to be added instead of edited if there is a date field in the DE and is also a primary key.
|
2022-10-05 00:37:41 |
W-6047581 |
| Fixed |
Integrations |
Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions |
When using the Marketing Cloud Connector between Einstein Analytics and the Marketing Cloud, a time out can occur when you attempt to select your Connection to the Marketing Cloud.
|
2022-10-05 00:37:41 |
W-6265730 |
| In Review |
Journey Builder |
Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number |
Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number within the same filter criteria.
|
2022-10-05 00:37:41 |
W-7234862 |
| Fixed |
Email Studio |
Unable to display current Google Analytics 360 Views |
When a Google Integration customer has 10 or more properties selected in their authorized views it is possible for the call that fetches these to fail due to rate limiting.
|
2022-10-05 00:37:41 |
W-8060551 |
| Fixed |
Journey Builder |
Behavioral Triggers session timeout limit always displays 1 hr |
In settings for \"session timeout limit\" within the Behavioral trigger app, will always display 1 hour regardless of actually setting
|
2022-10-05 00:37:41 |
W-8747590 |
| No Fix |
Journey Builder |
Einstein Behavioral Triggers tab navigation results in errors |
Within the Behavioral Triggers Screen, navigating using the tabs (Status, overview, etc..) results in 404 and 500 errors
|
2022-10-05 00:37:41 |
W-8123862 |
| No Fix |
Journey Builder |
Restricted values defined in Contact Builder for a Data Extension are not available in Journey Builder |
When following the documentation below to configure Restricted Attribute Values, you will note that Journey Builder does not actually restrict these values when configuring filter based activities.
https://help.salesforce.com/articleView?id=mc_jb_use_restricted_values.htm&type=5
|
2022-10-05 00:37:41 |
W-4982205 |
| Fixed |
Journey Builder |
Unable to use Data Extensions linked in MobileConnect Demographics in Journey Builder |
It is possible to link data extensions to the MobileConnect Demographics attribute group. However, when using any linked Data Extensions in Journey Builder, you will notice that contacts fail out of the journey.
|
2022-10-05 00:37:41 |
W-8898883 |
| Fixed |
Journey Builder |
Einstein Content Selection Uses Expired Assets |
When using Einstein Content Selection in Journey Builder or Triggered emails, the Asset End Date may not apply. This happens if the subscriber receives an email in the journey prior to the asset expiration and again after.
|
2022-10-05 00:37:41 |
W-10716920 |
| In Review |
API |
Generating a Mobile Push Detail Extract via SOAP API will result in empty files with no results. |
Generating a Mobile Push Detail Extract via SOAP API will result in empty files with no results. This does not apply to Mobile Push Detail Extracts run in Automation Studio.
|
2022-10-05 00:37:41 |
W-11387850 |
| In Review |
Email Studio |
REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin |
With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings.
|
2022-10-05 00:37:40 |
W-6333970 |
| Fixed |
Email Studio |
AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send |
When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name.
|
2022-10-05 00:37:40 |
W-6814334 |
| In Review |
Automations |
Mobile Push Detail Extract Report incorrectly formatted |
When utilising the \'Mobile Push Detail Extract Report\' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly.
|
2022-10-05 00:37:40 |
W-6910711 |
| No Fix |
Email Studio |
Publishing a triggered send from the triggered send grid does not update preheader if the email has changed. |
A triggered send is paused and then the email is changed. The change involves the Subject and Preheader values. Once the email change has been made if you publish the triggered send from the triggered send grid the preheader is not updated to the new value.
|
2022-10-05 00:37:40 |
W-4635065 |
| Fixed |
Admin |
Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs |
When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing.
|
2022-10-05 00:37:40 |
W-7562603 |
| No Fix |
Email Studio |
Forward to a Friend email decodes a sender profile\'s digital certificate into a text version |
When sending an email with a Send Classification containing a certificate,
the email will render correctly in the subscriber\'s inbox. If subscriber then uses the FTAF (forward to a friend) feature, the email will arrive to their friend with additional text at the top and bottom of the message.
|
2022-10-05 00:37:40 |
W-4097050 |
| No Fix |
Email Studio |
Unable to Schedule Marketing Cloud Report when the Culture Code is not in English |
When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced:
\'The start time must be greater than the current time.\'
|
2022-10-05 00:37:40 |
W-7297451 |
| Fixed |
Journey Builder |
Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST |
An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value:
SET @var1= FieldName
This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send).
However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect.
|
2022-10-05 00:37:40 |
W-7599216 |
| No Fix |
Email Studio |
Korean Typed Text within a Content Block in Content Builder is not Saved Correctly |
When typing Korean text in a Text/Freeform Block in Content Builder it is not saved correctly.
|
2022-10-05 00:37:40 |
W-5422383 |
| Fixed |
Email Studio |
Content Builder Approvals Not Loading Intermittently |
When attempting to load the Approvals dashboard, a blank page is returned in the browser.
|
2022-10-05 00:37:40 |
W-6242666 |
| Fixed |
Email Studio |
Using Create Email Shortcut from Email Studio Overview Screen Doesn\'t Allow Folder Selection |
When using the \'Create Email\' shortcut from the Overview screen in Content Builder and after selecting the type of Email (Template, Paste HTML, Text, etc.) the Select button to select the folder in which to create the Email does not work.
|
2022-10-05 00:37:40 |
W-6279538 |
| No Fix |
Automations |
\"Create Access is denied!\" Error when creating Automation through SSJS/AMPscript |
When attempting to utilize SSJS/AMPscript to create an automation, the error \"Create Access is denied!\" is returned.
|
2022-10-05 00:37:40 |
W-4812511 |
| Fixed |
Email Studio |
Integration/EmailPreview.aspx returns a blank page |
The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.
|
2022-10-05 00:37:40 |
W-7708611 |
| Fixed |
Journey Builder |
ENS not capturing different Events in Batch with different Events |
When an API call to send to multiple recipients is created, and that batch of Subscribers generates more than one Event Type (e.g. EmailSent, EmailNotSent), the callback will not provide the different EventTypes for that Batch
|
2022-10-05 00:37:40 |
W-9123582 |
| In Review |
Automations |
Subset of Extracts on Stack 12 are non functional |
Extracts that are currently unable to be configured:
- Zip.
-UTF16toUTF8_Safehouse
-UTF16toUTF8_FTP
-Unzip
-Gzip
-FileConvert
-FF_UTF16toUTF8_WFileTransfer
-Enhanced FTP File Mover and Copier
-DeleteFilesfromFTPandSafehouse
-Data Extension Extract with File Encoding and gzip
To clarify, Data Extract and Standard Tracking Extracts are functioning as expected.
|
2022-10-05 00:37:40 |
W-9090483 |
| Fixed |
Admin |
CloudPages Reports unavailable to all users after In the reporting section |
Due to a configuration discrepancy, all users are unable to access any CloudPages reports, including reports they have previously saved or scheduled. As such, CloudPages is not considered by the Reports app to be a valid application for any user, and as such, no user has access to any CloudPages reports.
|
2022-10-05 00:37:40 |
W-9470836 |
| Fixed |
Automations |
Imports and File Transfer activities using AWS S3 File Location fail with \'File xxx.xxx not found\' when certain bucket regions are used |
AWS S3 buckets can be used as the source or destination for some Marketing Cloud activities. A defect has been identified where buckets located in certain regions may not be handled correctly by Marketing Cloud. When this occurs, the generic S3 error \"File ... not found\" is returned.
Known supported S3 bucket regions: us-east-1, us-east-2 (not exhaustive; most regions supported)
Known failing S3 bucket regions: ap-east-1
|
2022-10-05 00:37:40 |
W-9815552 |
| Fixed |
Email Studio |
Transactional Send Classification will not honor the source and Publication List level opt outs option in a Business Unit when Unsubscribing from All |
When a Subscriber uses the \'Unsubscribe from All\' option on a send from a Business Unit using a Publication List, while also using a Transactional Send Classification that honors source and publication list level opt outs, they will still be sent to in future sends to the Publication List.
|
2022-10-05 00:37:40 |
W-9322763 |
| In Review |
Email Studio |
Adding a Triggered Send to a Campaign Storyboard only shows top 50 Triggered Sends |
Even if there are more than 50 records for Triggered Sends present in a folder for an Account, when we open the Triggered Send folder from Campaign--> StoryBoard-->Add To Campaign--> Triggered Send to associate a TS to a Campaign then Marketing Cloud is fetching only the top 50 records.
|
2022-10-05 00:37:40 |
W-10715336 |
| Fixed |
Admin |
Smart Capture Form could cease to work upon disablement of user that created it |
When a user creates a Smart Capture Form, and that user is then disabled, the Smart Capture Form stops working and submitting the data
|
2022-10-05 00:37:40 |
W-9864289 |
| Fixed |
Journey Builder |
Internal Server Error Saving Copied Marketing Cloud Journey |
Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error.
|
2022-10-05 00:37:38 |
W-5855041 |
| Fixed |
Automations |
_ListSubscribers DataView does not list Business Unit Suppression list Subscribers |
When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers
|
2022-10-05 00:37:38 |
W-6909763 |
| Fixed |
Journey Builder |
The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name |
When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as \"Content-Generated-Message\" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release.
|
2022-10-05 00:37:38 |
W-6157315 |
| Fixed |
Email Studio |
Marketing Cloud Connect Individual Email Results (IER\'s) not working when sends are initiated from the Marketing Cloud |
Marketing Cloud Connect Individual Email Results (IER\'s) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated.
The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce.
|
2022-10-05 00:37:38 |
W-7115724 |
| Fixed |
Email Studio |
Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type |
In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE.
|
2022-10-05 00:37:38 |
W-7160752 |
| No Fix |
Email Studio |
Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe |
Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.
|
2022-10-05 00:37:38 |
W-7175098 |
| No Fix |
Email Studio |
Unable to locate subscriber on Auto-Suppression List |
When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.
|
2022-10-05 00:37:38 |
W-3722028 |
| Fixed |
API |
Einstein Analytics Integration imports reduced number of records |
When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object.
System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per this document
https://help.salesforce.com/articleView?id=bi_integrate_connectors_marketing_cloud_settings.htm&type=5
|
2022-10-05 00:37:38 |
W-7350667 |
| No Fix |
Email Studio |
Set Member Filter Status not displaying correctly in Chrome |
When sending via the Salesforce integration, the \"set member status filter\" window displays a box with zero options. This UI display bug occurs within the send process in Salesforce and the user-initiated send process in the ExactTarget app, and affects Chrome browser only.
|
2022-10-05 00:37:38 |
W-3614907 |
| No Fix |
Email Studio |
Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is \'Record Owner\' |
As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the \'Record Owner\', in an hour of activation, the \'Record Owner\' gets changed to use the account default from name and email address.
|
2022-10-05 00:37:38 |
W-5366759 |
| No Fix |
Email Studio |
Member Status Filter applied to all campaigns in Salesforce Sends |
When targeting more than one campaign in a Salesforce Send, filters are applied to all campaigns instead of the just the campaign the filter is associated to.
|
2022-10-05 00:37:38 |
W-4608316 |
| Fixed |
Automations |
Convert XML Data Extract does not work when it created in Automation Studio |
The \"Convert XML\" Data Extract does not work when it is created in Automation Studio.
|
2022-10-05 00:37:38 |
W-53051511 |
| In Review |
Email Studio |
Editing a Data Extension Record within Contact Builder doesn\'t allow for a NULL Phone Field Value |
When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes.
|
2022-10-05 00:37:38 |
W-7160446 |
| Fixed |
Email Studio |
Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked |
After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked.
|
2022-10-05 00:37:38 |
W-7165879 |
| No Fix |
Email Studio |
Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field |
The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.
|
2022-10-05 00:37:38 |
W-5906257 |
| No Fix |
Email Studio |
Question Marks in EmailName of Marketing Cloud Send RetrieveRequest |
API Send RetrieveRequest call pulls back question marks in the Email Name field, instead of the correct international alphabet characters.
|
2022-10-05 00:37:38 |
W-4239992 |
| No Fix |
Integrations |
Source column in All Contacts incorrectly shows \'Smart Capture\' for email subscriber added via Salesforce Integration |
Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source \'Smart Capture\' instead of \'Salesforce\'. This can also occur when sending to a Salesforce Audience outside of Journey Builder.
|
2022-10-05 00:37:38 |
W-6915375 |
| No Fix |
Integrations |
Sales Cloud Canvas Activities use shortest path available when using Contact Data |
Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity.
|
2022-10-05 00:37:38 |
W-6109280 |
| No Fix |
Email Studio |
When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore |
When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly.
|
2022-10-05 00:37:38 |
W-5742215 |
| Fixed |
Automations |
Refresh filtered list fails caused by intermittent issues |
Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages
This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you.
|
2022-10-05 00:37:38 |
W-7412985 |
| In Review |
Email Studio |
BU _ListSubscribers Data View showing Enterprise-level Suppression Lists |
When querying the _ListSubscribers Data View from a Business Unit, customers may notice Suppression Lists that belong to the top-level Enterprise Account.
|
2022-10-05 00:37:38 |
W-8065565 |
| Fixed |
Email Studio |
Data view showing subscribers in Held status while UI shows Unsubscribed |
It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.
|
2022-10-05 00:37:38 |
W-8094570 |
| Fixed |
Integrations |
Unable to add new objects or new fields for Synchronized Data Sources due to too many Salesforce objects |
Synchronized Data Sources with Marketing Cloud Connect allows you to access data from Sales and Service Clouds in the Marketing Cloud for use in your marketing activities. If your integrated Salesforce Org has a large amount of objects, you may experience issues loading, editing, or adding new objects or fields within Synchronized Data Sources.
|
2022-10-05 00:37:38 |
W-8391849 |
| In Review |
Email Studio |
Exclusion Scripts replace ≥ and ≤ to \'=\' characters |
When using ≥ and ≤ in exclusions scripts, for example calling a Data Extension which includes these characters in the Data Extension name, these two characters are replaced with an equal sign.
|
2022-10-05 00:37:38 |
W-10078527 |
| Fixed |
Email Studio |
New Username entry for Account Level List Detective unsubscribes subscribers |
New account-level List Detective entries for username will cause subscribers\' statuses to be updated to Unsubscribed even if the entry is set to allow the username.
|
2022-10-05 00:37:38 |
W-8055909 |
| In Review |
Email Studio |
Cannot add new field to a Data Extension within Contact Builder if the field\'s name contains special characters |
If you have a pre-existing Data Extension and go to add a new field within Contact Builder that has a special character in the field name, it will fail to create the field.
|
2022-10-05 00:37:38 |
W-8257920 |
| No Fix |
Email Studio |
Incorrect From Name and From Address displayed in Salesforce Email Send and IERs |
When an MC Sender Profile is used for email sends using dynamic values defined for From Name and/or From Email, the values are correct in the email received, but are not correct in SF (in Email Send and any related IERs).
An example of dynamic value is referencing a field on the DE, such as %%First Name%% or %%Email%%
In the example above, From Name is displayed in SF as \"Record Owner\" and the From Email was the fallback email address defined in the MC Sender Profile.
|
2022-10-05 00:37:38 |
W-11064543 |
| No Fix |
Email Studio |
A newly created transactional send on Child BU uses wrong sendlog DE when Enterprise Sendlog has been deleted |
A Child Business Unit is set up to use the SendLog DE within the Top Level Enterprise Business Unit
The Enterprise level SendLog is deleted and a new Child BU level SendLog is created.
If a new triggered send is created it will use the Child BU Send Log. However when a Transactional Send is created this will continue to try and use the deleted SendLog DE.
|
2022-10-05 00:37:38 |
W-10178510 |
| In Review |
Email Studio |
Users are unable to choose any date in the \"Restricted date range\" datepicker in various places within Contacts UI |
Customer is unable to select any dates in Contacts UI components before 2014 or after 2023, and would like to be able to.
|
2022-10-05 00:37:38 |
W-5792165 |
| No Fix |
Email Studio |
Thumbnails for Journey Builder email activities are not updated in Salesforce when email activity email is edited or the template is changed |
When a Journey is sending to Salesforce objects or Salesforce contacts, the thumbnail associated with the email activity does not change for the Individual Email Result (IER) when the email is edited or the template changed.
The system uses the original thumbnail for the email, it does not use a thumbnail that represents the new email.
|
2022-10-05 00:37:38 |
W-9031489 |
| No Fix |
Journey Builder |
Personalization is not rendered in Push Inbox CloudPage |
Since the April 2019 release, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send:
https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5
However, when performing an Inbox Message send via Journey, the personalization substitutions are not applied as expected. This is when opening the Inbox Message from the alert or from the app.
|
2022-10-05 00:37:38 |
W-7826651 |
| Fixed |
API |
Flashtalking API : Unable to reprocess for failed days |
Flashtalking API failed to reprocess the data for failed days with the following error: timed out /file not found/ invalid permissions.
|
2022-10-05 00:37:38 |
W-11521480 |
| Fixed |
Journey Builder |
Line not sent from Journey Builder |
When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect)
|
2022-10-05 00:37:38 |
W-7768514 |
| In Review |
Audience/Contacts |
Single mobile number status update does not work from Contact Builder UI when multiple mobile numbers are associated with a single Contact Key |
Status update for single mobile number behavior is inconsistent from Contact Builder UI when multiple mobile numbers are associated with a single Contact Key.
Updating priority 1 mobile number status changes all other priority numbers to the same status.
Updating priority 2+ mobile number does not change status.
|
2022-10-05 00:37:38 |
W-11491664 |
| Fixed |
Email Studio |
Assets associated to a Campaign are not visible in the Campaign UI |
When an automation created via Journey Builder is associated to a Campaign, the campaign UI won\'t load any assets associated to it
|
2022-10-05 00:37:38 |
W-10899957 |
| No Fix |
Integrations |
Marketing Cloud Unsubscribe does not work for existing subscribers that would not meet current List Detective validation |
If you have Marketing Cloud Connect setup and your Sales and Service Cloud integrated with Marketing Cloud, you have the option to unsubscribe or resubscribe Contacts or Leads by clicking the Marketing Cloud Unsubscribe/Resubscribe link on the Contact or Lead record page.
See the following documentation for more information:
https://help.salesforce.com/s/articleView?id=sf.mc_co_unsubscribes.htm&type=5
If the Contact or Lead you are attempting to unsubscribe exists in your All Subscribers list in Marketing Cloud, clicking the Marketing Cloud Unsubscribe link should change the subscriber status from Active to Unsubscribed.
However, if a Contact or Lead exists in the All Subscribers list with an email address that does not pass List Detective validation an error is returned in Sales and Service Cloud, which prevents the subscriber status from being updated in Marketing Cloud.
The error that is returned is \"An unexpected error has been encountered. The Email Opt Out flag will not be updated.\"
Examples of email addresses that can results in this error would be email address starting with info@ or mail@. Attempting to import a new subscriber with an email in this format should result in the subscriber not getting created due to List Detective exclusion. However, email addresses in this format have not always been excluded by List Detective and therefore you may have existing subscribers on your All Subscribers list from pre-2020 that will be affected by this issue.
See the following article for more information on List Detective:
https://help.salesforce.com/s/articleView?id=000335444&type=1
|
2022-10-05 00:37:38 |
W-10243805 |
| Fixed |
Email Studio |
Marketing Cloud functionality impacted in Chrome 92 after recent change to cross-origin iframe JavaScript dialogs |
As of Chrome version 92, customers may experience issues when working across the Marketing Cloud. This impact may appear with buttons that were previously functioning as expected. In the Chrome developer console logs, impacted users will see the following error:
A different origin subframe tried to create a JavaScript dialog. This is no longer allowed and was blocked. See https://www.chromestatus.com/feature/5148698084376576 for more details.
|
2022-10-05 00:37:38 |
W-9641742 |
| In Review |
Integrations |
Filtered DEs based on Sync DEs with leading underscore fields are not packageable |
When attempting to create a package definition in Package Manager, the error \"Unsupported Data Extension Type\" occurs when a Filtered Data Extension based on a Synchronized Data Extension is included in the package definition.
|
2022-10-05 00:37:38 |
W-11177783 |
| In Review |
Integrations |
Journeys with Salesforce Entry Events cannot be renamed, copied, or activated after being deployed via Package Manager |
When packaging a journey with a Salesforce Entry Event and deploying it in a different Business Unit, you are unable to rename, copy, or activate the journey.
|
2022-10-05 00:37:38 |
W-11705617 |
| In Review |
Contact Builder |
Relationship visible in UI for different attribute group when data extension is linked that has a child relationship in another attribute group |
UI currently does not respect what attribute group a relationship exists in. This causes confusion to user as relationship was not created inside this attribute group. Error will be thrown if user tries to delete relationship from incorrect attribute group.
|
2022-09-28 17:02:14 |
W-7368153 |
| In Review |
Admin |
When selecting custom footer and inserting recommended footer then spans the page width |
When trying to use a custom footer and click on button \"Insert Recommended Footer\" and then review the footer in preview and test it shows full screen width.
|
2022-09-28 15:29:49 |
W-11718354 |
| In Review |
Email Studio |
When selecting custom footer and inserting recommended footer then spans the page width |
When trying to use a custom footer and click on button \"Insert Recommended Footer\" and then review the footer in preview and test it shows full screen width.
|
2022-09-28 15:29:49 |
W-11718354 |
| No Fix |
Email Studio |
Unable to move Sends from Salesforce Send folder to subfolder if parent folder has large amount of records |
When there are a lot of records within the Salesforce Send folder, moving Sends to a different folder will fail.
|
2022-09-27 22:28:44 |
W-11800665 |
| Fixed |
Sending |
Aggregate UI tracking delayed for Stack 12 within Email Studio |
Aggregate tracking for sends in Stack 12 can be delayed in the UI for either Opens or Clicks
|
2022-09-27 17:12:40 |
W-11631729 |
| Fixed |
Email Studio |
Aggregate UI tracking delayed for Stack 12 within Email Studio |
Aggregate tracking for sends in Stack 12 can be delayed in the UI for either Opens or Clicks
|
2022-09-27 17:12:40 |
W-11631729 |
| In Review |
Email Studio |
When using Impression Region Tracking, links within an impression region with a Link Name may not appear in _Click data view |
Links can be used within Impression Regions. If these links have a Link Name associated with them, they LinkName field may return a NULL value or may not render when querying on the _Click data view table.
|
2022-09-26 21:54:08 |
W-10887947 |
| In Review |
Mobile |
SDK Version 8.0.7 - iOS - App Inbox Messages not able to be Deleted |
Markerting Cloud SDK version 8 is failing to delete message when called the below function.
final public func markMessageDeleted(_ messageDictionary: [AnyHashable : Any]) -> Bool
This function is returning true indicating that the message was deleted but it is not deleting the message.
|
2022-09-23 18:53:33 |
W-11762276 |
| In Review |
Email Studio |
Not Sent Tracking Extract for A/B Test Sends is Missing Subscribers Not Sent To |
The Not Sent Tracking Extract does not capture the data for the A/B Test Sends.
|
2022-09-23 17:23:28 |
W-11657076 |
| In Review |
Sending |
Not Sent Tracking Extract for A/B Test Sends is Missing Subscribers Not Sent To |
The Not Sent Tracking Extract does not capture the data for the A/B Test Sends.
|
2022-09-23 17:23:28 |
W-11657076 |
| In Review |
API |
Updating a row via WSProxy/Cloudpage fails if a datatimefield, as part of a compound key, and does not contain .000 millisecond time |
Data extensions with Compound Primary Key with one of the Primary key field is datetime datatype, upon attempting to update via a Cloudpage using WSProxy, the update will fail (with error), if the time component is does not contain .000 value.
So if the time is \"2022-01-05 08:24:25.123\", the update attempt will fail. If the time is \"2022-01-05 08:24:25.000\", the update attempt will succeed.
Please note, the Update is on a field that is NOT a primary key values. A standard API call works fine. It only appears to be a problem when using Cloudpages executed
|
2022-09-22 10:24:52 |
W-11791132 |
| In Review |
Email Studio |
Updating a Data Extension with SOAP or SSJS will remove the Data Retention Settings |
When using a SOAP API call or a SSJS script to update a Data Extension, the Data Retention Settings will be removed.
|
2022-09-16 20:43:29 |
W-11233585 |
| In Review |
Integrations |
Verizon Media | Data Source Authentication Credentials Expire After 24 Hours |
Data source authentication credentials for Verizon Media data streams expire after 24 hours and do not refresh.
|
2022-09-16 20:39:30 |
W-11468506 |
| In Review |
Email Studio |
Creating a Suppression List with Name greater than 50 characters will show a success message but will not be created. |
Creating a Suppression List with Name greater than 50 characters will show a success message but will not be created.
|
2022-09-16 18:43:27 |
W-10742871 |
| No Fix |
Integrations |
Cannot integrate a Salesforce user that contains a single quote in the username |
When trying to integrate and save a username in the Salesforce.com Username field within the Marketing Cloud, if that username contains the \' character, you will receive the following error in the UI:
There was an error communicating with Salesforce, verify your connected app is set up properly and try again.
|
2022-09-15 16:42:07 |
W-9136351 |
| In Review |
API |
SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters |
When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message \"Error: Data extension does not exist\".
|
2022-09-15 15:43:56 |
W-5899568 |
| In Review |
Mobile |
When renaming standard mobile connect list it changes to a corrupt filtered list |
When renaming a standard mobile connect list, it changes its category to filtered list. It will not display the count of records and will display \'List is empty\', but you can see the contacts when you click on the contacts tab.
|
2022-09-08 22:02:45 |
W-9591681 |
| In Review |
Email Studio |
When renaming standard mobile connect list it changes to a corrupt filtered list |
When renaming a standard mobile connect list, it changes its category to filtered list. It will not display the count of records and will display \'List is empty\', but you can see the contacts when you click on the contacts tab.
|
2022-09-08 22:02:45 |
W-9591681 |
| In Review |
Email Studio |
Approvals Preview displays incorrect values for subscribers |
When cycling through subscriber previews in Approvals, sometimes the preview will display the incorrect personalization for the selected record. This happens most prominently after narrowing the audience down by searching on an attribute.
|
2022-09-08 17:32:24 |
W-11618033 |
| In Review |
Admin |
Approvals Preview displays incorrect values for subscribers |
When cycling through subscriber previews in Approvals, sometimes the preview will display the incorrect personalization for the selected record. This happens most prominently after narrowing the audience down by searching on an attribute.
|
2022-09-08 17:32:24 |
W-11618033 |
| Fixed |
Journey Builder |
CST timezone being converted to CDT in Salesforce Object Activity |
When using a Salesforce Object Activity in Journey Builder to update a date field in Salescloud, if the Marketing Cloud account is set to Central Standard Time but daylight savings time is currently being observed, the date will use Central Daylight Time instead.
|
2022-09-07 20:01:11 |
W-9261802 |
| Fixed |
Automations |
In content builder when saving a code resource server side code is getting removed |
When saving a code resource with a script tag that uses single quotes around \'runat=server\' the Content Builder sanitizer will strip the entire tag block. Example
// this is a script
|
2022-09-07 20:01:11 |
W-10785107 |
| Fixed |
Email Studio |
Filtered Data Extension using Data Relationships does not work with more than one level of relation |
Filtered Data Extension using Data Relationships does not work with more than one level of relation
|
2022-09-07 20:01:11 |
W-9914046 |
| Fixed |
Email Studio |
Tracking Details excel spreadsheet extract blank after 2021-12-31 |
In Email Studio tracking, attempting to export an Excel Spreadsheet for a JobID sent after 12/31/21, the resulting file will be blank.
|
2022-09-07 20:01:11 |
W-10418233 |
| Fixed |
Email Studio |
MC A/B Test Send to a SF DE with a SF DE exclusion list, errors when creating a SF send instance |
When the customer creates an A/B test send in the marketing cloud to a SalesForce data extension and uses a SalesForce data extension as an exclusion list, the A/B test send will successfully send, but the creation of the AB Test send instance in Salesforce instance failed with an AutoMapperMappingException.
|
2022-09-07 20:01:11 |
W-6185010 |
| Fixed |
Automations |
Advanced option within import activity \"Skip if last import occurred less than the following number of hours ago\" not working |
When creating an import activity, within the advanced setting section you can populate a setting called \"Skip if last import occurred less than the following number of hours ago\" and set a value great than 0.
Due to how this setting is stored at this moment, it is not functioning.
|
2022-09-07 20:01:11 |
W-10151814 |
| Fixed |
Mobile |
Whatsapp message sending fails with error when Call button and parameter is used in the same template |
Whatsapp message sending fails with error when Call button and parameter is used in the same template
|
2022-09-07 20:01:11 |
W-10918191 |
| Fixed |
Integrations |
Marketing Cloud Connect Individual Email Results Delayed |
Marketing Cloud Connect Tracking Results (Individual Email Results) can be delayed up to 24 hours.
|
2022-09-07 20:01:11 |
W-9110993 |
| Fixed |
Automations |
Marketing Cloud | Import Activities | Sporadic failures |
When executing import activities I sometimes see intermittent failures. When reprocessing the import activity I find that it successfully completes in these scenarios with no other modifications needed.
|
2022-09-07 20:01:11 |
W-10384891 |
| Fixed |
Email Studio |
Alert Manager Email Sends Fail with Missing tblJobSlotDetail |
Alert Manager sends notifications for Email Sends that error due to any number of issues. One of the errors observed is \"Error Code: OMM_JOBDETAIL_ERR Error message: Missing tblJobSlotDetail for OMMSlotID\". This error comes from Triggered Sends or Journey Builder Sends.
|
2022-09-07 20:01:11 |
W-10480876 |
| Fixed |
Automations |
Import activity can fail with data overflow error |
Import can fail with an arithmetic overflow error despite data not exceeding overflow
|
2022-09-07 20:01:11 |
W-9972836 |
| Fixed |
Journey Builder |
Subscriber injected into the Entry Source once but inserted to the journey twice. |
While inserting the record into the Journey from Source if they fail we fall back to our retry logic and it can sometimes cause more than one claim to the same record by initial injection request and retry. This will cause injecting the subscriber twice.
|
2022-09-07 20:01:11 |
W-9473531 |
| Fixed |
Integrations |
Delays in processing tracking records may cause Individual Email Results in a tracking subscription to be duplicated or not created at all. |
Delays in processing tracking records may cause Individual Email Results in a tracking subscription to be duplicated or not created at all.
|
2022-09-07 20:01:11 |
W-9941638 |
| Fixed |
API |
API calls can fail when made through a user while \"Login Expires After Inactivity\" is enabled |
When making API calls through a user that is denoted as an API user that is not used to login through the MC UI, the Security Setting \"Login Expires After Inactivity\" can prevent API calls from succeeding once the duration is exceeded.
|
2022-09-07 20:01:11 |
W-11017801 |
| Fixed |
Admin |
API calls can fail when made through a user while \"Login Expires After Inactivity\" is enabled |
When making API calls through a user that is denoted as an API user that is not used to login through the MC UI, the Security Setting \"Login Expires After Inactivity\" can prevent API calls from succeeding once the duration is exceeded.
|
2022-09-07 20:01:11 |
W-11017801 |
| Fixed |
Email Studio |
Emails containing Interactive Email Forms with \"Include Automatic Fallback\" enabled will fail to send |
Emails that have an Interactive Email Form with the option checked for \"Include Automatic Fallback\" cannot be sent due to error.
|
2022-09-07 20:01:11 |
W-10855642 |
| Fixed |
Journey Builder |
Journey History/Health Displays Timestamps in Browser Timezone |
Journey History/Health displays timestamps using the system time for your browser.
|
2022-09-07 20:01:11 |
W-10226262 |
| Fixed |
Email Studio |
Performance issue when having Google Analytics and Impression Region Tracking + email content with multiple impression regions and links |
When an email contains the following factors, it may encounter performance issues causing the email to send slowly.
Google Analytics enabled
-Impression region tracking enabled
-email content containing multiple content blocks or impression regions and inside those, links
|
2022-09-07 20:01:11 |
W-10276694 |
| Fixed |
Admin |
Marketing Cloud Setup Security Settings Saving Incorrect Values |
Configurations within “Setup > Security Settings” may save with incorrect values.
Example behavior: For a subset of Single Sign-On (SSO) customers, SSO configurations may be inaccurately saved when updating security settings, resulting in the inability to sign in to the account via SSO.
|
2022-09-07 20:01:11 |
W-10530111 |
| In Review |
Audience/Contacts |
Search functionality within Contact Builder Data Designer returns \"No data to display\" |
Attempting to us the search functionality within Contact Builder\'s Data Designer, will not return results. You will always see \"No Data to Display\" regardless of what is searched for.
|
2022-09-06 13:17:16 |
W-7685895 |
| In Review |
Einstein/Predictive |
Einstein Behavioral Trigger Content Block - errors when more than 4 fields are selected |
When configuring the BT block in content builder if you select 5 or more fields to be include you get the following error:
no viable alternative at input \' |
2022-09-05 18:13:08 |
W-8870435 |
| In Review |
Integrations |
Salesforce Marketing Cloud oAuth 2.0 connector fails to pull actual data for fields where data type and field metadata type differ |
The Salesforce Marketing Cloud oAuth 2.0 connector is not pulling data for fields where field datatype and metadata is different.
|
2022-09-01 22:52:33 |
W-11449337 |
| In Review |
Journey Builder |
Journey History does not correctly populate contact information when exiting by API |
When a contact exits a journey via API, the contact is not correctly displayed in the Journey History UI
|
2022-09-01 20:22:25 |
W-11569480 |
| In Review |
Sending |
Sendlog may fail to log records when a NULL value in present for a field with a Default value set |
When a field exists in the Send Log Data Extension with a Default Value configured, the send log may fail to write records at send time when a NULL value would otherwise be written.
|
2022-08-31 11:57:08 |
W-10136173 |
| In Review |
Email Studio |
Sendlog may fail to log records when a NULL value in present for a field with a Default value set |
When a field exists in the Send Log Data Extension with a Default Value configured, the send log may fail to write records at send time when a NULL value would otherwise be written.
|
2022-08-31 11:57:08 |
W-10136173 |
| In Review |
API |
SOAP API Retrieve request does not work with SimpleOperator when value is set to \"equals\" and \"notEquals\" |
SOAP Retrieve TriggeredSendDefinition object does not work with SimpleOperator when value is set to \"equals\" and \"notEquals\" it actually retrieves unexpected results.
|
2022-08-30 18:03:12 |
W-9855647 |
| Fixed |
API |
Flashtalking API : Unable to reprocess for failed days |
Flashtalking API failed to reprocess the data for failed days with the following error: timed out /file not found/ invalid permissions.
|
2022-08-29 22:36:00 |
W-11517994 |
| In Review |
Email Studio |
Dynamic Preheader Rules not saving properly after duplicated |
In an Email Content, when duplicating Dynamic Preheader Rules, the Preheader Values all save to the last Duplicated Rule
|
2022-08-29 16:42:14 |
W-10094709 |
| In Review |
Admin |
Users do not receive an email with temporary password when a temporary password is generated by an administrator |
When an administrator creates a temporary password for a Marketing Cloud user with the checkbox marked \'Send Password Change Confirmation Email,\' an email is not sent to the user
|
2022-08-25 22:07:56 |
W-9295082 |
| In Review |
Integrations |
Distributed Marketing quick send topics fail when a user does not have \"View All Data\" Administrator permission |
When Distributed Marketing quick send topics are enabled, a user will receive the following error when attempting to view a specific topic tag within the Quick Send component without the \"View All Data\" permission.
\"TopicAssignment only allows security evaluation for non-admin users when either (1) LIMIT is specified and at most 1000 or (2) WHERE is specified and filter on Id or Entity\"
|
2022-08-25 17:12:06 |
W-11534517 |
| No Fix |
Email Studio |
option to Pause/cancel/Resume a job using the action bar is not available for Email Studio tracking subsequent pages. |
Job ID that appears on the first page in the email studio tracking is manageable with the quick action bar, however the option to Pause/cancel/Resume a job using the action bar is not available for subsequent pages.
|
2022-08-24 14:45:02 |
W-8178617 |
| No Fix |
Admin |
Users are able to view subscribers even after Shared Suppression/Publication list \'View Subscribers\' is denied |
Users are able to view subscribers even after Shared Suppression/Publication list \'View Subscribers\' is denied in the Parent Business Unit
|
2022-08-17 22:30:47 |
W-4141958 |
| No Fix |
Email Studio |
Users are able to view subscribers even after Shared Suppression/Publication list \'View Subscribers\' is denied |
Users are able to view subscribers even after Shared Suppression/Publication list \'View Subscribers\' is denied in the Parent Business Unit
|
2022-08-17 22:30:47 |
W-4141958 |
| In Review |
Journey Builder |
Journey Entry Event displaying different filters after editing |
When an entry event is used across multiple versions of the same journey, or across multiple journeys by copying the journey, it is possible to edit the event if and only if all journeys/versions are paused or stopped. However, after editing filter criteria, the changes are only accurately reflected in the version of the journey in which the change was made. If you click on other journey\'s entry events that use the same event, you will see a different filter between the overview of the event and the configuration drawer after clicking on the event.
|
2022-08-17 20:10:02 |
W-8908473 |
| In Review |
Email Studio |
Text not displaying correctly in Email Studio Data Extension creation wizard when user Culture Code set to certain values. |
Text not displaying correctly in Email Studio Data Extension creation wizard when user Culture Code set to certain values.
You may see value such as \'CARB_SUBS_EXP_STANDARD_DATA_EXTENSIONCARB_SUBS_EXP_STANDARD_A_STANDARD_DATA_EXTENSION\' instead of \"Standard Data Extension\".
|
2022-08-10 22:00:33 |
W-7360264 |
| No Fix |
Pages/Sites |
Submitting a CloudPages Smart Capture form with an empty email address fails |
When you configure a Smart Capture form with a nullable email address field type, any form submission will fail to submit if the email address is not filled out. The page submit button is then grayed out, forcing users to refresh the page before trying again.
|
2022-08-10 21:58:59 |
W-6820291 |
| Fixed |
Integrations |
Searching by Email doesn\'t return profiles in Profile Explorer |
When using Profile Explorer in Customer Data Platform (CDP), searching for an Email Address will bring back no results instead of the desired profile that matches the criteria. When searching for an Individual ID, you will see that the Email Address value shows in the Profile, but is not searchable.
|
2022-08-10 21:57:51 |
W-10830987 |
| Fixed |
Journey Builder |
Not Sent not populated in Email Analytics in Journey Builder when other activity not present |
When an Email Send Activity in Journey Builder contains only errors with no successful sends, Email Analytics will not populate a total for Not Sent under Total Attempted in Inbox Performance.
|
2022-08-10 21:54:49 |
W-6994743 |
| Fixed |
Mobile |
MobilePush stats delayed in User Interface |
Sometimes the open/sent data can be delayed from appearing in the MobilePush user interface. This impacts the stats in the Overview section and within the Activity Log when clicking on an individual message.
|
2022-08-10 21:54:09 |
W-9056212 |
| Fixed |
Journey Builder |
Journey dashboard shows Date in CST timezone ignoring customer timezone |
Journey dashboard shows Date in CST timezone ignoring customer timezone
|
2022-08-10 21:51:48 |
W-7879303 |
| No Fix |
Integrations |
IER records failing to display in the Tracking Data Cleanup Tool |
When attempting to review IER data through the Tracking Data Cleanup Tool, data will fail to display if there is no Tracking Expiration Date included.
|
2022-08-10 21:49:48 |
W-3908271 |
| No Fix |
API |
Folder Name already exists error when updating subfolder name under Shared Data Extensions via API |
When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error \"Folder Name already exists. Please select a different Name\" is returned. The same operation can be completed via UI.
|
2022-08-10 21:49:12 |
W-7060234 |
| Fixed |
Mobile |
Deleting the Audiences folder under Data Extensions can delete Filtered Mobile Lists |
Filtered Mobile Lists found in MobileConnect, Mobile Push, or Group Connect are saved in the Audiences folder if the folder exists under the root Data Extensions folder. If you navigate to Email Studio > Subscribers > Data Extensions and view this list, you will not see any of the mobile lists. However, deleting this folder will in turn delete the filtered mobile lists.
|
2022-08-10 21:43:32 |
W-6697483 |
| No Fix |
Journey Builder |
Decision splits evaluating contacts incorrectly due to caching issues for similar criteria. |
Journey Builder caches decision split criteria selectors for maximum performance. However, due to an issue, filters using different data types are cached using the same cache key. As a result, the decision split fails when evaluating the decision split filter.
|
2022-08-10 21:42:50 |
W-6592986 |
| Fixed |
Pages/Sites |
Cloud Pages - Schedule Publish for Later not working as expected |
Cloud Pages - Schedule Publish for Later not working as expected
|
2022-08-10 21:41:01 |
W-8914443 |
| Fixed |
Admin |
Additional permission is required for using Package Manager |
Additional permission is required for using Package Manager even for Marketing Cloud Administrator.
|
2022-08-10 21:39:08 |
W-9870503 |
| In Review |
Integrations |
YouTube Public Connector | wrong channel coming through |
Data coming in for channels that are not specified in the Data Stream settings.
|
2022-08-10 15:06:11 |
W-11538221 |
| No Fix |
Email Studio |
Social Share doesn\'t work with Interactive Email and TreatAsContentArea AMPScript function |
When using Interactive Email and Social Share blocks within a Content Builder email, the Social Share will not function. Social Share will also not work with any email containing the TreatAsContentArea AMPScript function.
|
2022-08-10 00:14:34 |
W-8248751 |
| Fixed |
Audience/Contacts |
Unable to Access Contact Builder when Business Unit Description is greater than 500 characters |
When a Business Unit has a description that is greater than 500 characters, Contact Builder will fail to load.
|
2022-08-10 00:14:34 |
W-7937918 |
| No Fix |
Email Studio |
Apostrophes within the subject line will cause HTML formatting issues of the Email Archive file |
When using an Apostrophe in the subject line of the email, if we have the email archive set to convert EML to HTML, the html version of the email gets an space added into the subject line.
|
2022-08-10 00:14:34 |
W-10176968 |
| No Fix |
Admin |
Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects |
Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials.
|
2022-08-09 23:55:04 |
W-6769124 |
| No Fix |
Integrations |
Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects |
Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials.
|
2022-08-09 23:55:04 |
W-6769124 |
| In Review |
Sending |
View As WebPage Link Breaks from Data Retention |
When utilizing the send time context, https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-programmatic-content.meta/mc-programmatic-content/sendTimeContent.htm, to preserve VAWP the link can still break when data retention deletes the data. This will happen whether the Data Retention Policy is set in the Data Extension or a process that uses this such as Marketing Cloud Connect Report sends.
|
2022-08-09 23:32:02 |
W-7492557 |
| In Review |
Integrations |
View As WebPage Link Breaks from Data Retention |
When utilizing the send time context, https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-programmatic-content.meta/mc-programmatic-content/sendTimeContent.htm, to preserve VAWP the link can still break when data retention deletes the data. This will happen whether the Data Retention Policy is set in the Data Extension or a process that uses this such as Marketing Cloud Connect Report sends.
|
2022-08-09 23:32:02 |
W-7492557 |
| Fixed |
Journey Builder |
Decision Split fails validation when second expression uses clause from first expression |
It is possible to configure a decision split in Journey Builder that will fail validation resulting in \"There is no Attribute with FullyQualifiedName\" errors in the User Interface. If the conditions used in the Decision Split are flipped or if the order of Journey/Contact data that is evaluated in attribute to attribute comparison are switched, the error does not occur.
|
2022-08-09 21:16:23 |
W-8533492 |
| No Fix |
Journey Builder |
Wait By Attribute using shortest contact model path - incorrectly processing contacts immediately |
Wait By Attribute is defaulting to the shortest path in the contact model to the referenced attribute despite specifying a specific path.
For paths that contain multiple relationships, the actual path used when the system processes the contact might be different where there is another path with the same or less number of relationships to the same attribute.
This may result in the correct attribute not being related to the contact in the journey, as a result the activity will process the contacts out of the wait immediately.
|
2022-08-09 20:02:31 |
W-6648741 |
| Fixed |
Mobile |
Different Locales with similar Short code / Keyword combinations are assigned to incorrect Subscription in MobileConnect |
When an account is configured with two short codes that are the same but have different locales AND both codes have the same keyword, imports in MobileConnect can import contacts into a subscription for the incorrect short code.
|
2022-08-09 19:53:04 |
W-7785641 |
| Fixed |
Mobile |
Incorrect Delivered/Undelivered Stats in MobileConnect Overview/All Time in Activity Log |
In MobileConnect, the Delivered percentage on the Overview page for a message as well as the Delivered/Undelivered percentage on the All Time selection of Activity Log after clicking into the message are higher than expected. When changing the Activity Log to the last day, week, or month the percentages are lower, even if all messages were sent during this time frame.
|
2022-08-09 19:51:17 |
W-7976115 |
| No Fix |
Email Studio |
Standard Marketing Cloud System Defined Roles may deny items they shouldn\'t |
Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not.
|
2022-08-09 19:35:18 |
W-6887678 |
| No Fix |
Admin |
Standard Marketing Cloud System Defined Roles may deny items they shouldn\'t |
Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not.
|
2022-08-09 19:35:18 |
W-6887678 |
| Fixed |
Automations |
Imports uses old decompressed file instead of decompressing and using the new file when both have the same file name |
Imports currently supports decompression during import when a customer sends a compressed file (.zip\", \".tar\", \".gz\", \".tar.gz\", \".tgz\") directly for import with no file transfer step. It was known that The import process does not use the new compressed file provided when an existing decompressed file with the same name exists in the EFTP import directory
|
2022-08-09 19:34:04 |
W-8265391 |
| In Review |
Mobile |
Inflated Tracking in MobilePush Activity Log |
In the MobilePush Overview screen and in Activity Log, the sent count for a message can be inflated. When running the Push Message Detailed Report, a lower sent count is seen for the message.
|
2022-08-09 01:49:28 |
W-10190502 |
| In Review |
Admin |
Please specify a valid email address error produced when adding substitution strings or AMPScript to the Email Forward to Rules in Enterprise RMM |
When adding adding substitution strings or AMPScript to the Email Forward to Rules in Enterprise RMM a \'Please specify a valid email address\' error produced
|
2022-08-09 01:06:56 |
W-9614012 |
| In Review |
Email Studio |
Please specify a valid email address error produced when adding substitution strings or AMPScript to the Email Forward to Rules in Enterprise RMM |
When adding adding substitution strings or AMPScript to the Email Forward to Rules in Enterprise RMM a \'Please specify a valid email address\' error produced
|
2022-08-09 01:06:56 |
W-9614012 |
| No Fix |
Pages/Sites |
Unable to create a Data Extension with data retention using AMPscript in CloudPages |
When creating a Data Extension with data retention using AMPscript and the SOAP Web Service API in a CloudPages Landing Page, an error message relating to user permissions is displayed.
|
2022-08-08 23:46:29 |
W-9302816 |
| Fixed |
Admin |
Attribute Group containing Attribute Set referenced as a first level set in different AG causes packing error |
When attempting to package an Attribute Group through Package Manager, and an Attribute Set (Data Extension) is referenced as the first level in an Attribute Group not part of the package (referenced as level 2/3/n) the package will error suggesting the Entity cannot be found
|
2022-08-08 23:46:29 |
W-9631517 |
| Fixed |
Mobile |
Unable to Import the ChatMessagingDetailExtract file to a DE |
When exporting the ChatMessagingDetailExtract and then trying to Import the File into a Data Extension, the resulting import may fail due to a header mismatch
|
2022-08-08 23:46:29 |
W-9945332 |
| No Fix |
Mobile |
MessageText column empty within SMS Send Summary Report |
When running the SMS Send Summary Report that includes messages built within Content Builder for Journey Builder, the MessageText column is returned empty by the Report
|
2022-08-08 23:46:27 |
W-6341373 |
| No Fix |
Email Studio |
Duplicating Email from Email Studio Recent Items Overview Screen Doesn\'t Allow Folder Selection |
When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work.
|
2022-08-08 23:46:27 |
W-6417927 |
| No Fix |
Admin |
Duplicating Email from Email Studio Recent Items Overview Screen Doesn\'t Allow Folder Selection |
When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work.
|
2022-08-08 23:46:27 |
W-6417927 |
| No Fix |
Admin |
False Bounces are not corrected at the IER level in the Sales Cloud |
When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur.
|
2022-08-08 23:46:27 |
W-6611777 |
| No Fix |
Integrations |
False Bounces are not corrected at the IER level in the Sales Cloud |
When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur.
|
2022-08-08 23:46:27 |
W-6611777 |
| Fixed |
Email Studio |
Marketing Cloud Content Builder images uploaded prior to changing SAP domain use old domain in URL |
Changing from an existing Marketing Cloud custom domain to a new custom domain will result in previously uploaded Content Builder images to use the old SAP domain within the URL.
|
2022-08-08 23:46:27 |
W-4800538 |
| Fixed |
Admin |
Marketing Cloud Content Builder images uploaded prior to changing SAP domain use old domain in URL |
Changing from an existing Marketing Cloud custom domain to a new custom domain will result in previously uploaded Content Builder images to use the old SAP domain within the URL.
|
2022-08-08 23:46:27 |
W-4800538 |
| Fixed |
Audience/Contacts |
Contact Attributes windows do not load Contact information |
When reviewing a Contact in Contact Builder, and choosing to review the Attribute information you hold within an Attribute Set, some Attribute Sets may not load the information against the Contact
|
2022-08-08 23:46:27 |
W-6751546 |
| Fixed |
Mobile |
Send to DE SMS Send creates Subscription including the + character |
When sending an SMS Message to a Data Extension, and you choose to create a Subscription for each Subscriber, the Marketing Cloud creates a new Subscription using the + character, if it is included in the Phone field of the DE
|
2022-08-08 23:46:27 |
W-6983131 |
| Fixed |
Journey Builder |
Journey Builder sends to the wrong Email Address |
Should an Entry Source Data Extension contain a field named as EmailAddr, which is a Personalisation String, Journey Builder takes that value to send a Message, not the field or value you have selected.
This is most likely to impact Test Mode as the Email Send will be attempted to a different address to the Contact for the Journey
|
2022-08-08 23:46:27 |
W-6911154 |
| In Review |
Audience/Contacts |
DFU Activity failing to import all Audience Builder data |
On rare occasions, a DFU Activity for Audience Builder fails to Extract and Import all the data from the Marketing Cloud onto the Audience Builder side to then build out Audiences.
|
2022-08-08 23:46:27 |
W-7354335 |
| Fixed |
Admin |
Scheduling A/B Tests with a User using a different Culture code (like DD/MM/YYYY Date Format) affects the schedule date |
Date format for scheduling A/B test does not honor the user culture code setting when scheduling an A/B Test with a user with a Culture Code of DD/MM/YYYY (e.g. United States (UK)) the scheduling will be done in MM/DD/YYYY date format.
|
2022-08-08 23:46:27 |
W-6702397 |
| Fixed |
Email Studio |
Scheduling A/B Tests with a User using a different Culture code (like DD/MM/YYYY Date Format) affects the schedule date |
Date format for scheduling A/B test does not honor the user culture code setting when scheduling an A/B Test with a user with a Culture Code of DD/MM/YYYY (e.g. United States (UK)) the scheduling will be done in MM/DD/YYYY date format.
|
2022-08-08 23:46:27 |
W-6702397 |
| No Fix |
Admin |
Insufficient access on cross reference entity on the following contacts error message when attempting to create ab IER on a merged contact |
When an attempt to create an IER on contact that has been merged into another contact an error message of \"insufficient access on cross reference entity on the following contacts\" and IER is not created.
|
2022-08-08 23:46:27 |
W-7069605 |
| No Fix |
Integrations |
Insufficient access on cross reference entity on the following contacts error message when attempting to create ab IER on a merged contact |
When an attempt to create an IER on contact that has been merged into another contact an error message of \"insufficient access on cross reference entity on the following contacts\" and IER is not created.
|
2022-08-08 23:46:27 |
W-7069605 |
| Fixed |
Admin |
Copied Triggered Send Data Extensions are not available when creating a Triggered Send |
Creating a copy of a Triggered Send Data Extension will not allow the newly created copy to be used in a Triggered Send.
|
2022-08-08 23:46:27 |
W-7391747 |
| Fixed |
Email Studio |
Copied Triggered Send Data Extensions are not available when creating a Triggered Send |
Creating a copy of a Triggered Send Data Extension will not allow the newly created copy to be used in a Triggered Send.
|
2022-08-08 23:46:27 |
W-7391747 |
| No Fix |
Integrations |
Unable to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options with Salesforce v2 when Domain Verification is enforced |
When using the v2 Salesforce Integration it is not possible to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options when Domain Verification is enforced.
|
2022-08-08 23:46:27 |
W-7585046 |
| No Fix |
Admin |
Unable to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options with Salesforce v2 when Domain Verification is enforced |
When using the v2 Salesforce Integration it is not possible to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options when Domain Verification is enforced.
|
2022-08-08 23:46:27 |
W-7585046 |
| No Fix |
Admin |
Possible to create Data Filters on the Subscribers tab with the same name within the same account |
Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account.
|
2022-08-08 23:46:27 |
W-7681370 |
| No Fix |
Email Studio |
Possible to create Data Filters on the Subscribers tab with the same name within the same account |
Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account.
|
2022-08-08 23:46:27 |
W-7681370 |
| Fixed |
Pages/Sites |
Inability to create Landing Pages in the new CloudPages Experience having a Private Domain and no SSL |
Unable to create Landing Pages in an account with a Private Domain and no SSL.
|
2022-08-08 23:46:27 |
W-7706163 |
| Fixed |
Mobile |
Unable to add Send Throttle to active MobilePush Message |
When attempting to add a Send Throttle to an active MobilePush Message an error is produced and it will not be saved.
|
2022-08-08 23:46:27 |
W-10127388 |
| No Fix |
Pages/Sites |
HTTPHeader.SetValue SSJS will not properly set cookies when using Chrome |
Using HTTPHeader.SetValue SSJS on a CloudPage will not properly set cookies when using Chrome.
|
2022-08-08 23:46:27 |
W-8290628 |
| In Review |
Audience/Contacts |
Contact Builder Engagement tab does not support multi-byte characters for email name |
The Contact Builder Engagement tab within All Contacts does not support multi-byte characters for email name and will display question marks instead of the actual character(s).
|
2022-08-08 23:46:27 |
W-6074880 |
| In Review |
Email Studio |
Error Updating an Email Send Definition with Delayed Delivery enabled via SOAP API |
Unable to update EmailSendDefinition through SOAP API with Delayed Delivery enabled (DeliveryScheduledTime parameter with DelayedDeliveryByOMMQueue)
|
2022-08-08 23:46:27 |
W-11370315 |
| In Review |
API |
Error Updating an Email Send Definition with Delayed Delivery enabled via SOAP API |
Unable to update EmailSendDefinition through SOAP API with Delayed Delivery enabled (DeliveryScheduledTime parameter with DelayedDeliveryByOMMQueue)
|
2022-08-08 23:46:27 |
W-11370315 |
| No Fix |
Email Studio |
Marketing Cloud User Password Reset doesn\'t work when API User is enabled |
When a Marketing Cloud User has the API User option enabled, the Reset Password feature does not work.
|
2022-08-08 23:46:27 |
W-7930016 |
| No Fix |
Admin |
Marketing Cloud User Password Reset doesn\'t work when API User is enabled |
When a Marketing Cloud User has the API User option enabled, the Reset Password feature does not work.
|
2022-08-08 23:46:27 |
W-7930016 |
| Fixed |
Journey Builder |
Unable to see Campaign associated to JB Email Activity |
When reviewing an Email Activity in a Journey, the Delivery Options section will not display the Campaign(s) the Email is linked to.
This is just a UI problem, it does not impact the functionality of the Email linked to the Campaign.
|
2022-08-08 23:46:27 |
W-7755726 |
| In Review |
Email Studio |
Import notification email not showing inserted counts for All Subscribers list import |
When performing Add and Update imports into the All Subscribers list, the notification email sent correctly counts the number of rows updated and validation errors, but shows not for inserted rows when in fact rows have been inserted.
|
2022-08-08 23:46:27 |
W-4801229 |
| No Fix |
Journey Builder |
Navigating away from Journey Email Activity saving window will cause failures |
When making changes to a Journey Email Activity and clicking to save, if you navigate away from the window indicating it is being saved too early the Journey Triggered Send will not get properly activated.
|
2022-08-08 23:46:27 |
W-10243468 |
| No Fix |
Automations |
User Timezone setting does not reflect as the default Timezone in Automation Wait Activity |
When a creating an Automation Wait Activity the Timezone defaults to Central Time despite the User\'s Timezone
|
2022-08-08 23:46:27 |
W-9730843 |
| Fixed |
Pages/Sites |
Smart Capture forms fail to submit when Email form fields are not EmailAddress field types |
Smart Capture forms will fail to submit when Email form fields are not EmailAddress field types.
|
2022-08-08 23:46:27 |
W-9483552 |
| In Review |
Email Studio |
Email Archive Manifest can contain duplicate records |
When using Email Archiving the Email Archive Manifest file can contain duplicate records at times.
|
2022-08-08 23:46:27 |
W-11003808 |
| Fixed |
Journey Builder |
\'Opporutnity:ContactId WASSET\' criteria gets automatically added to entry criteria when using Salesforce Data Entry source with Opportunity Object |
When a Journey is created with Salesforce Data as entry source using below configuration:
> Opportunity as the object
> \'contact\' in \'who to inject\'
> using \'Is Updated\' and \'Meets specific Event criteria\'
the Criteria \"Opportunity:ContactId WASSET\" is getting automatically added to the entry criteria along with other criteria\'s you are selected. This prevents records from entering the journey.
|
2022-08-08 23:46:25 |
W-6529678 |
| In Review |
Mobile |
AMPScript content fails to render for Push message sends from Automation Studio |
When an inbox sends is made via automation studio and if the user has included rendering any AMPScript, the rendering process of AMPScript content from DE is failing
|
2022-08-08 23:46:25 |
W-10714253 |
| In Review |
Mobile |
Push message content builder message\'s body textarea only shows default Personalisation options |
While creating a Push message, the body of the message personalization attribute dropdown does not show all the attributes from Demographics where the same attributes are shown for title and subtitle.
|
2022-08-08 23:46:25 |
W-10184956 |
| No Fix |
Admin |
SSL Cert for \"Click,CloudPage,View\" have ERROR in DNS status |
A subset of customers may experience an issue where their domain is already secured, and the records are correct but can still see domain validation error in their Admin section of the account. There is no actual issue with the domains in question they are all secured and configured correctly.
|
2022-08-08 23:46:25 |
W-10282413 |
| Fixed |
Einstein/Predictive |
Path Optimiser showing 0 stats in UI analytics despite tracking is available |
When customer created Path Optimizer Activity in the Journey with 2 paths. The UI shows 0 counts for Path 2.The Path Optimizer is configured to be selected manually, so no automatic selection of the winning branch has been performed. At this point, that means the issue we\'re facing is a data display issue that is used by users to determine the next course of action.
|
2022-08-08 23:46:25 |
W-9718103 |
| No Fix |
Email Studio |
When editing an A/B Test Send, the selected shared publication list is not set for the send and could be overwritten when the send is saved |
When editing an A/B Test Send, the select shared publication list is not set for the send and could be overwritten when the send is saved
|
2022-08-08 23:46:25 |
W-9350960 |
| Fixed |
Einstein/Predictive |
Behavioural Trigger module links do not work in Outlook 1902 |
For the Behavioural Trigger module tag is currently outside the table that\'s added for Outlook only. It needs to be brought inside to wrap the link which causes them not to work as expected. It\'s standard to wrap inline elements rather than block elements and that would be the fix.
|
2022-08-08 23:46:25 |
W-8992316 |
| In Review |
Email Studio |
Expected Completion Date saved in standard time for Approvals in Content Builder mismatch |
When submitting an email for approval the approval Created Date observes different timezone. However, the Expected Completion Date does align with the submitted time.
|
2022-08-08 23:46:25 |
W-9153304 |
| In Review |
Sending |
Enterprise RMM is incorrectly unsubscribing subscribers |
In an Enterprise 2.0 business unit where the business unit is setup to \"Unsubscribe from the business unit only\" and Enterprise RMM is configured to \"Unsubscribe email address from publication list\" and All Subscribers is used as the publication list for the send, we\'re incorrectly over-unsubscribing the subscriber.
|
2022-08-08 23:46:25 |
W-11321437 |
| In Review |
Email Studio |
Enterprise RMM is incorrectly unsubscribing subscribers |
In an Enterprise 2.0 business unit where the business unit is setup to \"Unsubscribe from the business unit only\" and Enterprise RMM is configured to \"Unsubscribe email address from publication list\" and All Subscribers is used as the publication list for the send, we\'re incorrectly over-unsubscribing the subscriber.
|
2022-08-08 23:46:25 |
W-11321437 |
| In Review |
Audience/Contacts |
Attribute Library Search does not render the results on UI |
Attribute Library Search does not render the result on UI
|
2022-08-08 23:46:22 |
W-6431523 |
| Fixed |
Journey Builder |
Update to Journey Schedule Start Time not displayed correctly |
A new version of a journey that had previously been configured to run at a schedule data and time, was reconfigured to run at a different time but the revised time is not being displayed in the UI correctly.
|
2022-08-08 23:46:22 |
W-5081904 |
| No Fix |
Audience/Contacts |
Space character with specific condition on Exclusion Criteria is converted to \' \' after reopening it in Audience Builder |
Space character with specific condition on Exclusion Criteria is converted to \' \' after reopening it in Audience Builder
- When starting with a space character
- When 2 space characters between the words
|
2022-08-08 23:46:22 |
W-6315996 |
| No Fix |
Journey Builder |
Journey Builder Hangs When Configuring a Salesforce Campaign Entry |
For some customers, when configuring the entry source in Journey Builder using Salesforce data, the list of Salesforce campaigns may not generate.
|
2022-08-08 23:46:22 |
W-5778206 |
| Fixed |
Audience/Contacts |
Contacts Engagement History fails to load on child BUs |
Contacts Mobil engagement history in Contact Builder does not load on child BUs.
|
2022-08-08 23:46:22 |
W-8081330 |
| Fixed |
Email Studio |
Localization not functioning correctly on Email Studio Import Wizard UI |
DataExtension Import Wizard UI would be forced to English in any CultureCode.
|
2022-08-08 23:46:22 |
W-7158623 |
| Fixed |
Mobile |
Unable to set inbox message expiration date to more than a year |
Inbox Expiration Date/Time cannot be set over 1 year later.
When setting Expiration Date/Time as over 1 year, it will be automatically shortened to just 1 year after saving.
|
2022-08-08 23:46:22 |
W-7193271 |
| In Review |
Mobile |
Create Report Button in MobilePush Channel does not work |
In the MobilePush Channel, on the home dashboard, the Create Report button does not take any action.
|
2022-08-08 23:46:22 |
W-7152149 |
| No Fix |
Email Studio |
Triggered Sends do not honour Custom List Detective Entries |
After asking Support for a Custom entry to be added to List Detective (LD) as a Username or Domain allowance, Triggered Sends do not honour that entry and will continue to reject Emails Sends.
|
2022-08-08 23:46:22 |
W-8111944 |
| In Review |
Sending |
JobID within EngagementEvents is sometimes 0 (zero) |
The JobID within EngagementEvetns can be 0 if the JobID for a send was not included within the appended attributes for a link within a send. This is caused by the click event not having a JobID to tie back to so it defaults to 0.
|
2022-08-08 23:46:22 |
W-11357161 |
| In Review |
API |
JobID within EngagementEvents is sometimes 0 (zero) |
The JobID within EngagementEvetns can be 0 if the JobID for a send was not included within the appended attributes for a link within a send. This is caused by the click event not having a JobID to tie back to so it defaults to 0.
|
2022-08-08 23:46:22 |
W-11357161 |
| Fixed |
Journey Builder |
Resuming the Journeys from pause goes in finishing status instead of running |
Resuming the Journeys from pause goes in finishing status instead of running in rare case.
|
2022-08-08 23:46:22 |
W-7963748 |
| In Review |
Integrations |
Error while attempting to save Synchronized Object settings |
When attempting to save the Synchronized Object settings an error is shown:
\"An error occurred attempting to retrieve Synchronization Settings. Try again later.\"
|
2022-08-08 23:46:22 |
W-6367654 |
| Fixed |
Admin |
Incorrect number of Users displayed at BU level when viewing Business Units |
When reviewing your Business Units, within a particular Business Unit, the \'Number of Users\' value will appear incorrect
|
2022-08-08 23:46:22 |
W-9984582 |
| Fixed |
Audience/Contacts |
Mobile List shows progressing contacts count as finished one after clicking \"Refresh\" button |
Mobile List shows progressing contacts count as finished count after clicking \"Refresh\" button. This is just UI issue.
|
2022-08-08 23:46:19 |
W-6164978 |
| Fixed |
Journey Builder |
\"Exists In Whole Word\" operator is not working for filter criteria in Journey\'s |
\"Exists In Whole Word\" operator not working in any of the places in application means Journey Builder Entry Criteria, decision split, Exit Criteria and Goal Criteria.
|
2022-08-08 23:46:19 |
W-6592364 |
| No Fix |
Email Studio |
RedirectTo() in content should fail if there is an error in the AMPscript in preview |
When using RedirecTo() in content builder the contents is not evaluated until the email actually sends. It should evaluate the contents of the AMPscript to make sure it is valid during a preview.
This is not a bug but a product limitation of Marketing Cloud at this moment and we are considering the improvement the preview feature.
|
2022-08-08 23:46:19 |
W-7034018 |
| Fixed |
Automations |
Email notification for Automation Verification activities on Stack 11 not received when condition is met |
Email notifications for Automation Verification activities on stack 11 not received when condition is met.
|
2022-08-08 23:46:19 |
W-7031985 |
| Fixed |
Journey Builder |
Audiences Entry Event does not load with SameSite Cookie enabled |
When the \'SameSite by default cookies\' flag is enabled within Google Chrome, the Audiences Entry Event in Journey Builder will continue to load when you attempt to configure the Event
|
2022-08-08 23:46:19 |
W-7369206 |
| No Fix |
Email Studio |
Importing a value other than Active for a Suppression List results in no Subscribers added |
When importing a list of Subscribers into a Suppression List, you will set the Status of the Subscriber, should you include a value in the file of something other than Active, the Import will show as successful in the Email Notification but no Subscribers will be added to your Suppression List.
|
2022-08-08 23:46:19 |
W-7929247 |
| Fixed |
Einstein/Predictive |
Einstein Content Tagging fails to delete all Tags |
When selecting to Delete Tags after switching Einstein Content Tagging (ECT) within Setup, the system will fail to delete all the Tags after 24 hours.
|
2022-08-08 23:46:19 |
W-7987079 |
| Fixed |
Mobile |
Unable to use IF/ELSE statements in SMS Messages within Content Builder |
When attempting to use IF/ELSE statements in an SMS Message Content Block in Content Builder, the Marketing Cloud will save the message, but it will not save the AMPScript content written in the SMS Message
|
2022-08-08 23:46:19 |
W-8856654 |
| No Fix |
Integrations |
Individual Email Results may not be created for A/B sends using Salesforce Data Extensions |
When a user performs an A/B test send within Marketing Cloud to a Salesforce Data Extension a send definition is created in the Salesforce Email Send tab. This send definition should be deleted automatically and three send definitions should be created for the A, B, and winner sends. In some cases, the final call that deletes the initial send definition and as well as the three new definitions, can fail. This prevents IERs from being created.
|
2022-08-08 23:46:19 |
W-5554762 |
| No Fix |
Integrations |
MCC API User email notification not sent when Password expires |
When using a TSE for the MCC package and JWT authentication, if the Marketing Cloud User (setup as the API User) password has expired, the MCC package is unable to communicate with the Marketing Cloud and processes will start to fail.
Processes such as Journey Builder or Triggered Sends, along with Tracking will fail silently
|
2022-08-08 23:46:19 |
W-8318512 |
| In Review |
Audience/Contacts |
Using \"Create From Existing\" spins in Contact Builder |
When using the function in Contact Builder to \"Create From Existing\", if you select a Non-Sendable Data Extension and make the new Data Extension Sendable, upon hitting the \"Complete\" button on the Step 3: Attribute screen, the UI hangs with a spinning wheel. It spins until you leave the screen.
|
2022-08-08 23:46:19 |
W-9672996 |
| In Review |
Journey Builder |
Multiple issues with Journey created from My Templates featuring Path Optimizer activity |
When a Journey is created and a Path Optimizer activity is configured, if you save the Journey as a template and then create a new Journey from that template, this leads to a number of issues.
For example:
- Path Optimizer activity shows as unconfigured.
- Joins within the Journey can show as broken/missing.
- Cannot delete the Path Optimizer activity.
- Cannot move/drag the Path Optimizer activity.
- Cannot successfully validate the journey. Therefore, it cannot be activated and is permanently broken.
|
2022-08-08 23:46:19 |
W-7820594 |
| No Fix |
Admin |
Content Builder Delete permission required to use Content Builder in Cloud Pages |
When configuring and applying permissions for a Role or User, setting the permission \"Content Builder > Assets > Delete\" to denied, will prevent the edit or creation of CloudPages, LandingPages, Microsites in the CloudPages app.
|
2022-08-08 23:46:19 |
W-7376052 |
| No Fix |
Pages/Sites |
Content Builder Delete permission required to use Content Builder in Cloud Pages |
When configuring and applying permissions for a Role or User, setting the permission \"Content Builder > Assets > Delete\" to denied, will prevent the edit or creation of CloudPages, LandingPages, Microsites in the CloudPages app.
|
2022-08-08 23:46:19 |
W-7376052 |
| No Fix |
Email Studio |
Master Unsubscribe checkbox not available in Subscription Centre |
When using the Marketing Cloud Unsubscribe URL, and utilising a Sender Profile that uses a Personalisation String to populate the From Name, if a Subscriber clicks on the Unsubscribe link, then moves into the Subscription Centre they will not see the Checkbox to Unsubscribe from All.
|
2022-08-08 23:46:19 |
W-7852437 |
| Fixed |
Mobile |
MobileConnect response Messages errors using custom Mobile_Number Attribute |
When a custom Attribute is created on the Mobile Demographics Attribute Set named MOBILE_NUMBER (with the underscore) and the response to an MO Message includes the MOBILE_NUMBER attribute via Personalisation/AMPScript, the text response message will error
|
2022-08-08 23:46:19 |
W-7867701 |
| In Review |
Pages/Sites |
The dropdownlist on the Design tab of the Interactive Email Page in Cloud Pages can be empty |
The dropdownlist on the Design tab of the Interactive Email Page in Cloud Pages can be empty
This issue does not happen always.
|
2022-08-08 23:46:19 |
W-10770820 |
| Fixed |
Pages/Sites |
SmartCapture Dropdown field will disappear |
When a Landing Page is created in CloudPages and field type in smart capture is Dropdown, option values of the drop down fields are not saved when clicked \"Done editing\" button.
|
2022-08-08 23:46:19 |
W-9535843 |
| No Fix |
Integrations |
Field API names are not unique and set to numeric value in case of importing a file with multibyte character |
It can be seen the following unexpected behavior when importing file with double byte header from s3.
1.Field API Name does not match Header Label and there are columns that has the same Field API Name.
2.When a Field API Name is modified, another Field API Name with the same value is automatically modified.
|
2022-08-08 23:46:19 |
W-9853570 |
| Fixed |
Admin |
Distributed Marketing - Campaign Send Flow Personalize Messages modal does not use custom mobile phone field for SMS Preview |
The Mobile Number API Name for Contact/Lead attribute values on the MCDM Campaign Messages and MCDM Pending Submissions components are not respected when previewing SMS messages in the Campaign Flow.
Instead, you are presented with the error message; Enter the required field Phone for this Contact/Lead.
These values are respected when initiating the send, just not the preview.
|
2022-08-08 23:46:19 |
W-9099102 |
| Fixed |
Integrations |
Distributed Marketing - Campaign Send Flow Personalize Messages modal does not use custom mobile phone field for SMS Preview |
The Mobile Number API Name for Contact/Lead attribute values on the MCDM Campaign Messages and MCDM Pending Submissions components are not respected when previewing SMS messages in the Campaign Flow.
Instead, you are presented with the error message; Enter the required field Phone for this Contact/Lead.
These values are respected when initiating the send, just not the preview.
|
2022-08-08 23:46:19 |
W-9099102 |
| In Review |
Admin |
Enforce internal logging for Salesforce Import feature |
Enforce internal logging for Salesforce Import feature
|
2022-08-08 22:21:21 |
W-8494187 |
| In Review |
Email Studio |
Content Builder All Shared Content Folder not loading correctly |
When the All Shared Content Folder in Content Builder has > 5000 assets, the content intermittently fails to load, load slowly and/or is greyed out.
|
2022-08-08 22:17:59 |
W-8517771 |
| No Fix |
Journey Builder |
Can not set Delivery Window and Hourly Threshold configured separately in Journey Builder Email Activity |
In Email Activity of Journey Builder, when configuring either \"Delivery Window\" or \"Hourly Threshold\" of send throttling, the setting value is not saved.
NOTE:
In the first place, Send Throttling feature is not working as a product limitation if Domain Throttling feature is enabled on your account.
*Domain Throttling: Email send volume control feature for specific Japanese ISP
cf.) Japanese knowledge article
https://help.salesforce.com/articleView?id=000316485&language=ja&type=1&mode=1
|
2022-08-08 22:17:42 |
W-5589522 |
| In Review |
Automations |
Refresh Mobile Filtered List Activity has unexpected results when automation runs 2 consecutive refresh on separate lists |
When the lists are refreshed individually though the UI, results are as expected.
But when \'List 1\' and \'List 2\' are ran consecutively in an automation, the data from \'List 1\' (incorrect data) will be inserted into the 2nd list.
|
2022-08-08 22:17:20 |
W-7054711 |
| In Review |
Integrations |
CDP Schema Analyzer doesn\'t support gz files |
When trying to create a CDP Data Stream to ingest .csv.gz files from S3, the headers are formatted incorrectly. Sample .csv files do not show the same issue.
|
2022-08-08 19:25:42 |
W-11402047 |
| No Fix |
Content Builder |
\"URL Link\" value disappears after clicking another button with \"link to\" specified as others |
URL Link value disappears after clicking another button with \"link to\" specified as others in Content Builder.
|
2022-08-05 23:40:23 |
W-6895645 |
| In Review |
Journey Builder |
Using Email Address from Contact Model where multiple paths exist may give incorrect results |
When selecting \'Use email attribute from Contact Model\' within Journey Builder settings, if the selected attribute has multiple paths, the results may be incorrect.
|
2022-08-05 01:53:29 |
W-7606824 |
| Fixed |
Admin |
CloudPages Classic Editor Save & Publish Button Doesn\'t Work |
When creating a Landing Page with the Classic Editor in CloudPages, the changes do not always take effect after using the \'Save & Publish\' button
|
2022-08-05 01:40:11 |
W-7292558 |
| Fixed |
Pages/Sites |
CloudPages Classic Editor Save & Publish Button Doesn\'t Work |
When creating a Landing Page with the Classic Editor in CloudPages, the changes do not always take effect after using the \'Save & Publish\' button
|
2022-08-05 01:40:11 |
W-7292558 |
| In Review |
Email Studio |
Checkboxes on Marketing Cloud Interactive Emails not displaying in-line with their label |
Addition of checkboxes to an interactive email in Email Studio will not display in-line beside their text labels. Instead, the checkbox appears above it\'s label in all circumstances.
|
2022-08-03 14:53:07 |
W-7828597 |
| In Review |
Audience/Contacts |
Contact Builder | All contacts | Engagement | only 50 results displayed |
Currently only the top 50 results for engagement are displayed within Contact Builders Engagement tab.
|
2022-08-02 15:03:21 |
W-8549790 |
| Fixed |
Journey Builder |
Journey Builder - Unable to see Delete Icon on Activities in New Versions |
When creating a new version of a journey, activities are missing the delete icon to remove them from the canvas.
|
2022-08-01 21:51:34 |
W-11351456 |
| In Review |
Journey Builder |
\"Links\" in Engagement Split Summary are merged in case has duplicated URL and not all links are checked |
\"Links\" in Engagement Split Summary shows one link when the email has duplicated links and any of the links are unchecked. * The selected links are still being tracked even though the summary only shows one link.
|
2022-07-29 10:17:34 |
W-9085123 |
| Fixed |
Email Studio |
User will still get 403 error on Step 6 on the getting started page when trying to deploy templates. |
User will still get 403 error on Step 6 on the getting started page when trying to deploy templates. This is due to Package Manager user permissions not being assigned to Marketing Cloud admin user.
|
2022-07-28 21:12:22 |
W-11294701 |
| No Fix |
Admin |
When searching trust.Salesforce for Marketing Cloud instance information by Member ID (MID), results are not returned |
When searching trust.salesforce.com for Marketing Cloud instance information by Member ID (MID), results are not returned for a subset of MIDs
|
2022-07-28 18:54:24 |
W-7535615 |
| No Fix |
Journey Builder |
View Rejected Contacts includes activity errors |
When viewing rejected contacts you may also see failures on individual activities, such as an email activity.
|
2022-07-28 18:40:43 |
W-8256303 |
| In Review |
Integrations |
Marketing Cloud SSO Logout Redirect Results in Error at ADFS |
Customers using Microsoft ADFS as the IDP for their MC SSO logins are redirected to an error page upon logout from SFMC.
|
2022-07-28 18:03:22 |
W-11203554 |
| In Review |
Journey Builder |
Journey Builder Test Mode Creates Subscribers on the Hidden Triggered Send Managed List |
After clicking Validate inside a Journey, users have the option to test the journey. When choosing the Send Type, you can choose to send Test Messages to your email address rather than live messages to your audience. In doing so, a test contact is created in the Hidden Triggered Send Managed List with your test subscriber\'s Contact Key but with your email address. If you use the Triggered Send Managed List in triggered sends outside of Journey Builder you may see subscribers with your email address on this list. If you don\'t use the Triggered Send Managed List, you may only notice contacts in your All Contacts that were created from this process with a Type of 3.
https://help.salesforce.com/s/articleView?id=sf.mc_es_create_triggered_email_interaction.htm&type=5
This process does not impact Journey Builder sends. The correct All Subscriber\'s contact and its associated information will be sent to and all personalization will resolve as normal.
|
2022-07-28 16:32:32 |
W-7175245 |
| In Review |
Einstein/Predictive |
Streaming Updates does not create LocaleDisplay field in IGO_ProductAttribs |
When using streaming update which contain a localization field, then the localization field will be correctly added in the catalog under the column LocaleDisplay.
However, this LocaleDisplay will not be added to the Data extension called IGO_ProductAttribs.
|
2022-07-27 21:31:02 |
W-11416309 |
| Fixed |
Integrations |
Date DataType values not showing on JourneyApprovals component when viewed in Safari browser |
When viewing the Pending Submissions list for a Segmented Send in a Safari browser on Mac/iPad , any columns where the type = date, are not displaying. They display fine in Chrome browser.
Confirmed object data for the column appears as:
{\"editable\":false,\"fieldName\":\"CreatedDate\",\"filterable\":false,\"label\":\"CreatedDate\",\"required\":true,\"sortable\":true,\"type\":\"date\",\"typeAttributes\":{\"year\":\"numeric\",\"month\":\"numeric\",\"day\":\"numeric\",\"hour\":\"numeric\",\"minute\":\"numeric\"}
|
2022-07-22 12:56:23 |
W-10425920 |
| In Review |
Package Manager |
When packaging Cloudpages collection, only 50 items are eligible by Package Manager. |
When packaging Cloudpages collection, only 50 items are eligible by Package Manager.
|
2022-07-21 05:57:23 |
W-11267325 |
| In Review |
Automations |
Audit Trail Activity Log does not contain a valid Employee Name |
Certain Audit Trail Activity Log file reported activity from an unknown source, \"EmployeeName = Unavailable\", \"EmployeeID = 0\", and \"EmployeeName = Unavailable\". This is because when the EmployeeID attribute is not set on authenticated calls to the Marketing Cloud these entries show up as \"Unavailable\"
|
2022-07-20 21:45:43 |
W-8548324 |
| No Fix |
Journey Builder |
Infinite branch loop error in Journey when copying journey workflow containing joins |
When attempting to use the Journey workflow \"Copy Activities\" functionality to copy activities that include decision split paths that are being joined to each other, the process can hang when dragging the \'Copied Activities Clipboard\' on to the Journey canvas. An \'infinite branch loop detected\' error can be seen in the browser Developer console.
|
2022-07-15 21:15:01 |
W-6597160 |
| In Review |
Integrations |
Journey Builder Integration flows can fail when the critical update \"Require User Access to Apex Classes Invoked by Flow\" is activated |
The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission sets, etc) do not have access to the global Journey Builder classes in Salesforce.
Admins might need to adjust profiles or permission sets for users who run flows that invoke Apex classes. A flow stops working if it invokes an Apex class that the running user doesn’t have access to.
https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_security.htm
|
2022-07-14 16:30:03 |
W-6462765 |
| In Review |
Journey Builder |
Journey Builder Integration flows can fail when the critical update \"Require User Access to Apex Classes Invoked by Flow\" is activated |
The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission sets, etc) do not have access to the global Journey Builder classes in Salesforce.
Admins might need to adjust profiles or permission sets for users who run flows that invoke Apex classes. A flow stops working if it invokes an Apex class that the running user doesn’t have access to.
https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_security.htm
|
2022-07-14 16:30:03 |
W-6462765 |
| No Fix |
Audience/Contacts |
Unable to use Shared/Synced DEs in BUs for AB Self Service Tool |
When utilising Audience Builder\'s (AB) Self Service Tool (SST) to implement your own Attributes to create Audiences from, if you select an Attribute from a Data Extension (DE) that is within the Shared or Synced DE Folder, and you\'re using SST within a Business Unit (BU), the deployment of the Attribute will fail.
|
2022-07-08 19:05:17 |
W-4541306 |
| No Fix |
Integrations |
MC Inteligence(Datorama) | Missing send date for send_type \'Triggered\' |
Some Message Send Names are missing \'send date\' for email_send_type \'Triggered\' in intelligence(Datorama) MC connector.
This behavior is expected only when the \'send date\' is older than 90 days.
|
2022-07-03 13:57:49 |
W-11155057 |
| In Review |
Email Studio |
Only the first 250 folders are returned when creating a new list |
When creating a new list, only the first 250 folders are returned. Some customers who have more than 250 folder locations and are unable to view and verify the folder location if the folder is newly created or was created after the 250th folder.
|
2022-06-30 18:40:12 |
W-11370055 |
| In Review |
Integrations |
SFMC DE Connector | Data Request Returns Rows Under Incorrect Headers |
When utilizing the Salesforce Marketing Cloud Data Extensions Connector, some clients experience an issue where the data comes in correctly but under the wrong column name/header. This makes mapping the stream confusing.
|
2022-06-28 20:59:46 |
W-11335648 |
| In Review |
Email Studio |
Work Forward To A Friend breaks forwarding with apostrophe in subject line |
When an email is sent out that contains an apostrophe in a subject line it will cause the forward to a friend link to receive an error upon submission.
|
2022-06-27 23:19:44 |
W-10791994 |
| Fixed |
Sending |
Cannot use AMPScript altered LookUp date field in another LookUp in an Email |
When an Email Send uses AMPScript to LookUp a Date field on a data extension, alters it using a Date function, and then uses it in another LookUp, the email build fails and cannot be sent.
|
2022-06-27 17:40:49 |
W-4610874 |
| In Review |
Audience/Contacts |
Updating DE data manually in Contact Builder can result in duplicate row when as part of it\'s Primary Key has a date and time field. |
Updating DE data manually in Contact Builder can result in duplicate row when as part of it\'s Primary Key has a date and time field.
|
2022-06-24 02:04:57 |
W-7425978 |
| In Review |
Integrations |
Sends to a Salesforce DE can send to the old email instead of the email from the SF DE as it should |
When multiple email send activities to different SFDEs were executed at the same time, email might be sent to old email address in the rare case, not the email address in SFDE
|
2022-06-22 18:07:19 |
W-10784439 |
| In Review |
Einstein/Predictive |
Einstein Content Block (Email Recommendations) not selectable within Stack 50 |
The Einstein Content Block with Content Builder, used to leverage Email recommendations logic is not selectable for accounts located on Stack 50.
|
2022-06-16 16:39:57 |
W-11137175 |
| No Fix |
Admin |
User can not update the IP Address type of a Delivery Profile from Private to Account Default in the UI |
When a MID has a delivery profile which uses a Private IP address, the user can not update the IP address to an Account Default.
If the IP address has been removed from the MID, but it is still associated with the Delivery Profile, jobs will error.
|
2022-06-14 21:32:42 |
W-8886924 |
| No Fix |
Email Studio |
User can not update the IP Address type of a Delivery Profile from Private to Account Default in the UI |
When a MID has a delivery profile which uses a Private IP address, the user can not update the IP address to an Account Default.
If the IP address has been removed from the MID, but it is still associated with the Delivery Profile, jobs will error.
|
2022-06-14 21:32:42 |
W-8886924 |
| No Fix |
Email Studio |
Content Builder | Transactional Send Classification | Email Send flow uses Account Default | Test Sends do not |
When we define a custom html footer under account settings, if we perform a test send using Default transactional send classification, that custom footer is ignored and the footer used is coming from internal Marketing Cloud tag settings.
|
2022-06-14 20:01:33 |
W-7481381 |
| No Fix |
Contact Builder |
Unable to Manually Add Data to a Data Extension Field Over 255 Characters |
When adding records manually to a Data Extension via the application, if there is a field larger than 255 characters, the save action will fail if the data submitted is greater than 255 characters.
|
2022-06-13 23:00:27 |
W-4916862 |
| In Review |
Integrations |
Marketing Cloud Connect version 238 installation failing due to new unit test for Journey Builder |
The manual installation of the Marketing Cloud Connect 238 package is failing due to a new unit test for Journey Builder support for API version 54
|
2022-06-13 10:08:54 |
W-11242058 |
| No Fix |
Einstein/Predictive |
Unexpected data are created in IGO_VIEWS |
Unexpected data can be created in IGO_VIEWS
For example, sku columns looks blank, but it may contain some data.
|
2022-06-10 19:26:30 |
W-9963779 |
| No Fix |
Admin |
Marketing Cloud - Domain Verification fails in MID when some TXT records contain long records |
The user is trying to validate a user domain in the UI. They have added the token as a TXT record to their domain, but when they click the verify domain button, they get a “No matching token was found for this Domain\".
|
2022-06-07 22:22:08 |
W-9611399 |
| No Fix |
Email Studio |
Marketing Cloud - Domain Verification fails in MID when some TXT records contain long records |
The user is trying to validate a user domain in the UI. They have added the token as a TXT record to their domain, but when they click the verify domain button, they get a “No matching token was found for this Domain\".
|
2022-06-07 22:22:08 |
W-9611399 |
| In Review |
Email Studio |
Business Unit Import Failure |
When attempting to do a Business Unit Import the following Import Notification failure message is received:
Warning Warning: The \'BUSINESS_UNIT_LIMIT\' business rule is turned ON for the MemberID # 12345678 for a limited number of Business Units and thus import cannot be achieved.
|
2022-06-06 03:33:14 |
W-5039780 |
| In Review |
Email Studio |
POST /contacts/v1/addresses/email/search - Limits to 5 returned results |
The Rest route POST /contacts/v1/addresses/email/search is documented to have a \'maximumCount\' parameter to determine how many results are returned. This issue restricts the number of results returned to 5 maximum.
|
2022-06-02 16:43:44 |
W-4692302 |
| In Review |
API |
POST /contacts/v1/addresses/email/search - Limits to 5 returned results |
The Rest route POST /contacts/v1/addresses/email/search is documented to have a \'maximumCount\' parameter to determine how many results are returned. This issue restricts the number of results returned to 5 maximum.
|
2022-06-02 16:43:44 |
W-4692302 |
| In Review |
Email Studio |
URL value disappears when editing Push Notification with Open Behavior URL in Content Builder |
When editing an existing MobilePush message in Content Builder, the \'Open Behaviour\' selection and associated value flashes and then disappears. Subsequently clicking the Open Behaviour pick list results in either the originally entered value disappearing completely or appearing under the incorrect list selection.
|
2022-06-02 03:48:42 |
W-7210666 |
| In Review |
Mobile |
URL value disappears when editing Push Notification with Open Behavior URL in Content Builder |
When editing an existing MobilePush message in Content Builder, the \'Open Behaviour\' selection and associated value flashes and then disappears. Subsequently clicking the Open Behaviour pick list results in either the originally entered value disappearing completely or appearing under the incorrect list selection.
|
2022-06-02 03:48:42 |
W-7210666 |
| In Review |
Integrations |
CDP: Zip File analyzer is unable to handle the .zip file format properly and cause the headers of the file to format wrongly. |
A subset of customers may experience an issue where .csv file mapping the header incorrectly while imported as a .zip via S3 data stream.
|
2022-05-30 16:09:06 |
W-11179895 |
| In Review |
API |
Performance Degradation Message Queue Processing on multiple sandbox instances |
The following sandbox instances (CS80, CS84, CS88, CS105, CS106, CS108, CS109, CS128, CS129, and CS160) can be impacted by message queue performance degradation. Customers on these sandbox instances can experience intermittent issues installing or upgrading packages, retrieving metadata via the API, or updating metadata via the API. The customer experience will depend on the tools being used (for example, the Salesforce CLI) but can manifest as jobs being submitted but not picked up for execution or completion. Affected customers should allow a short time for jobs to complete in the background. If the impact persists, please contact support with information about the operation you are trying to perform, which sandbox organization you are using, and the affected tools.
Additional Info-
The customer experience can vary depending on the tools used and most likely result in the jobs not getting processed for execution or completed. Due to this issue, customers can also experience a delay in job processing. If the impact persists, please contact support with information about the operation you are trying to perform, sandbox details, and impacted tools.
|
2022-05-22 03:39:08 |
W-11167440 |
| In Review |
Integrations |
CDP: Issue with Ingestion API when Stringified JSON is being used in the field values of Data Stream |
When we use ingestion API to insert Data into Data Streams, the stringified JSON in certain field values are randomly inserted by dividing the Stringified JSON based on the comma present.
|
2022-05-19 18:36:17 |
W-10831075 |
| In Review |
Journey Builder |
API Triggered Journey DE can\'t store the value of encrypted field in encrypted format |
When using the /interaction/v1/events route, the data added to the Data Extension is stored in plain text.
|
2022-05-19 14:24:09 |
W-5985424 |
| No Fix |
Contact Builder |
Fields added to Shared Data Extension are not visible in child Business Unit Data Designer |
When adding fields to a data extension in the shared folder at the Enterprise level, the Field did not get displayed at the Business Unit DataDesigner -> Attribute Group, if the Data Extension is not linked at the Enterprise Level.
|
2022-05-16 23:30:30 |
W-11031095 |
| No Fix |
Email Studio |
Tokenized Sending configuration disappears when editing user credentials |
When editing the \"Tokenized Sending\" settings in Setup having \"Tokenization Type\" set to \"None\", the feature will be turned off and the \"Tokenized Token\" menu item disappears.
|
2022-05-12 18:55:33 |
W-6628386 |
| No Fix |
Email Studio |
My Lists | Last Sent Date | First sent date shown instead of last |
When Last Sent Date is enabled it shows the last date a job was sent to the list. When viewing the date it shows the first sent date instead of the last sent date.
|
2022-05-11 13:53:54 |
W-10910175 |
| In Review |
Journey Builder |
Journey Builder | Activities from Simulation Journeys (test mode) are returned from _JourneyActivity data view |
When using test mode in Journey Builder, a \"simulation\" journey that is not visible in the UI is created. This simulation Journey creates activities on the _JourneyActivity data view. These activities do not correspond to active Journeys in the UI. This leads to VersionIDs being returned in the _JourneyActivity view that do not exist in _Journey view.
|
2022-05-11 09:23:44 |
W-10875429 |
| In Review |
Mobile |
[MobilePush] iPadOS 15.0 Contact not being accepted in the registration process |
With the introduction of iPadOS 15.0, the sent value to Marketing Cloud is different for any iPad that is currently running that OS. It\'s not allowed these devices to register as the contact.
|
2022-05-10 00:22:35 |
W-10191680 |
| In Review |
Journey Builder |
Contacts with older Brazilian Mobile numbers on WhatsApp cannot continue on Journey canvas correctly |
Contacts with Mobile Numbers registered with Whatsapp prior to the addition of the 9 denoting a mobile device will have issues with Whatsapp Journey flow activities when responding. The response is received from Whatsapp without the 9 in the mobile number and the response is not identified with the contact.
|
2022-05-05 19:35:46 |
W-11062187 |
| In Review |
Mobile |
Contacts with older Brazilian Mobile numbers on WhatsApp cannot continue on Journey canvas correctly |
Contacts with Mobile Numbers registered with Whatsapp prior to the addition of the 9 denoting a mobile device will have issues with Whatsapp Journey flow activities when responding. The response is received from Whatsapp without the 9 in the mobile number and the response is not identified with the contact.
|
2022-05-05 19:35:46 |
W-11062187 |
| No Fix |
Journey Builder |
Journeys builder related reports failed to load due to invalid character in Journey name |
We recently discovered through a case that they were unable to access certain Journey Builder related features, including JB Reports. Upon further investigation, this was because there are Journeys in the account that have an invalid character in their name (specifically the backspace character/unicode character 8). As such the character was not parsable by certain functionality such as Journey Builder reports.
|
2022-04-28 01:34:38 |
W-9110786 |
| In Review |
Email Studio |
Image thumbnail in asset selector not updating after image is replaced by URL |
Image thumbnail in asset selector not updating after image is replaced by URL
|
2022-04-22 03:11:42 |
W-8912518 |
| Fixed |
Email Studio |
GMAIL intermittently responding with \"user unknown\" bounces instead of accepting legitimate email |
Currently GMAIL is responding with bounces in some scenarios when messages should actually be delivered as the subscribers are legitimate. The bounce messages would look like this:
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient\'s email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser
|
2022-04-21 18:49:37 |
W-8584904 |
| In Review |
Contact Builder |
Timestamps on Contact Builder DE Properties does not match with Email DE properties |
Timestamps on Contact Builder DE Properties does not match with Email DE properties
|
2022-04-20 10:48:00 |
W-8841019 |
| No Fix |
Integrations |
Mapped attributes using picklist/restricted values do not update Salesforce when changing the attribute value |
There is a bug with the integration between SalesCloud and MarketingCloud Attribute mapping functionality when using a PickList values. When receiving an email and trying to update the mapped attribute back to default value it will never change the value in Salesforce. It will either make it \"None/empty\" or it will leave it in the previous state if this field is marked as required in Salesforce.
|
2022-04-16 00:25:41 |
W-5686154 |
| In Review |
Contact Builder |
If an existing attribute group name is named when creating a population, the GUI will be in a state waiting to be processed. |
If I do a population with the same name as an existing attribute group name, it goes into a processing wait state on the GUI and does not return a response. The specification is that it is not possible to create a population with the same name as an existing attribute group name, but the problem is that the user is not aware of the specification, and when it falls into that state, it goes into a state waiting to be processed without warning.
|
2022-04-12 10:37:28 |
W-10853334 |
| No Fix |
Sending |
Delays to a scheduled push send occur when \'Auto-refresh before send\' checkbox enabled |
When using \'Auto-refresh before send\' feature in a push message, message send can be delayed up to six hours because of processing of the audience refresh feature.
When \'Auto-refresh before send\' is enabled the system will wait up to 6 hours for the audience refresh to complete. If audience refresh is not completed in six hours, the send will be executed with the possibly incomplete refresh state after that six hour timeout.
Effectively, for a message with auto-refresh enabled, \"scheduled time\" means the time at which to start refreshing the audience list.
|
2022-04-11 19:06:57 |
W-9978072 |
| No Fix |
Mobile |
Delays to a scheduled push send occur when \'Auto-refresh before send\' checkbox enabled |
When using \'Auto-refresh before send\' feature in a push message, message send can be delayed up to six hours because of processing of the audience refresh feature.
When \'Auto-refresh before send\' is enabled the system will wait up to 6 hours for the audience refresh to complete. If audience refresh is not completed in six hours, the send will be executed with the possibly incomplete refresh state after that six hour timeout.
Effectively, for a message with auto-refresh enabled, \"scheduled time\" means the time at which to start refreshing the audience list.
|
2022-04-11 19:06:57 |
W-9978072 |
| In Review |
Mobile |
GroupConnect Imports failing because of duplicate AddressIds |
GroupConnect Imports allow duplicate AddressIDs to be imported, which then results in Validation errors for these duplicates in subsequent runs.
|
2022-04-08 15:58:03 |
W-10197354 |
| No Fix |
Mobile |
Contact Specific Time Zone Sending does not work as expected in MobileConnect |
When scheduling a MobileConnect message, there exists an option to send to contacts using the time zone specified. This option uses the _UTCOffset value in MobileConnect Demographics. Currently, this calculation is incorrect causing sends to sometimes send at unexpected times of day.
|
2022-04-07 22:33:40 |
W-8008815 |
| No Fix |
Automations |
Subject and Preheader is not reflected even if modified content is re-selected in Send Email Activity under Automation Studio |
When email content is modified and re-selected in email send activity, email-body is reflected to the updated one but Subject and Preheader is not reflected the updated one.
|
2022-04-06 07:32:01 |
W-10948246 |
| No Fix |
Email Studio |
Searches performed under My lists do not retrieve a match |
When Searching for a list under the folder \'My Lists\' the lists are not retrieved if the lists are on the page 2 in the User Interface, if the lists are between the first 50 items the user can still switch to show 50 items per page and the items will show up. Everything above 50 will not be retrieved because it is on page 2 and at the moment the Search tab look per page only.
|
2022-04-05 21:30:53 |
W-10258503 |
| In Review |
Audience/Contacts |
Export File doesn\'t exist on S3 when exporting Data Extension from Contact Builder |
Export File doesn\'t exist on S3 without any error message when exporting Data Extension from Contact Builder
|
2022-04-05 05:12:07 |
W-10938626 |
| In Review |
Automations |
Automation can be failed periodically |
Automation can be failed periodically due to the temporary system error.
|
2022-04-01 19:22:19 |
W-10674039 |
| No Fix |
Mobile |
SMS Message Detail Report Outputs May Show Blank IsoCountryCode |
The \'SMS Message Detail Report\' report output may not show a value for some mobile numbers that were sent SMS messages.
|
2022-03-30 23:21:44 |
W-7281100 |
| No Fix |
Admin |
Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports |
The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on.
|
2022-03-30 23:21:44 |
W-4759456 |
| No Fix |
Mobile |
Delivery rate on Mobile Connect user interface and SMS Tracking Report are different |
Delivery rate on Mobile Connect user interface and SMS Tracking Report are different
|
2022-03-30 23:21:44 |
W-4235410 |
| No Fix |
Admin |
Marketing Cloud Discover Reports not Sending Results to FTP from the UI |
Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error:
\"Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists.\"
|
2022-03-30 23:21:44 |
W-4435886 |
| Fixed |
Mobile |
SMS Message Detail Report generating incorrect IsoCountryCode |
SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers.
|
2022-03-30 23:21:44 |
W-5891416 |
| Fixed |
Mobile |
Mobile Push Message Names changing or disappearing unexpectedly within Datorama Report |
When creating Datorama reports with mobile push data, the name of the push messages can return blank or with an incorrect name.
|
2022-03-30 23:21:44 |
W-10190496 |
| Fixed |
Mobile |
WhatsApp Tracking Extract fails to run |
When running the WhatsApp Tracking Extract, the only combination of outputs that will allow the extract to run is:
Contact Tracking Detail = False
Inbound Message Logs = True
Potential Channel Unsubscribes = False
|
2022-03-30 23:21:44 |
W-9536690 |
| In Review |
API |
SOAP API | Create request | DataFolder object | API Permission Failed response |
It is not currently possible to create a child folder under the root \"My Tracking\" folder. A permission error is received regardless of assigned permissions to installed package or user.
|
2022-03-30 23:13:35 |
W-6874937 |
| In Review |
Email Studio |
SOAP API | Create request | DataFolder object | API Permission Failed response |
It is not currently possible to create a child folder under the root \"My Tracking\" folder. A permission error is received regardless of assigned permissions to installed package or user.
|
2022-03-30 23:13:35 |
W-6874937 |
| In Review |
API |
PATCH contacts/v1/contacts - Attribute reverts back to assigned default value when not included in payload |
When making a PATCH call to the contacts/v1/contacts route targeting an attribute group with an attribute that has a \"default value\" assigned and that attribute is NOT included in the API payload, that attribute value will be set back to the default value even if the contact has another value specified.
|
2022-03-30 23:13:00 |
W-9946166 |
| In Review |
API |
Incorrect value returned for DataRetentionPeriod when making SOAP Retrieve Call |
The \"DataRetentionPeriod\" attribute is showing an incorrect value when retrieved via SOAP API
When DE has retention of x months the retrieve call is depicted as x Weeks, and if the DE has Weeks set the Retrieve Call returns month.
|
2022-03-30 23:11:57 |
W-10102207 |
| No Fix |
Email Studio |
Report Service Not Honoring Customer Timezones |
When reports are created, emailed and FTP reports use server time instead of the client time zone which appears in the preview.
|
2022-03-28 18:46:50 |
W-10730359 |
| In Review |
Integrations |
Sends to a Salesforce DE can send to the old email instead of the email from the SF DE as it should |
When multiple email send activities to different SFDEs were executed at the same time, email might be sent to old email address in the rare case, not the email address in SFDE
|
2022-03-24 06:44:17 |
W-10693144 |
| No Fix |
Email Studio |
Mismatched status on _Subscribers and _ListSubscribers due to sending to unsubscribed subscriber deleted from All Subscribers |
If a subscriber is deleted from the All Subscribers List who has the status of \"Unsubscribed\" and that subscriber is then sent to through a Salesforce or Data Extension Send, the subscriber will have mismatched value in the All Subscribers List (or _ListSubscribers data view) and in the _Subscribers data view (or when retrieving the Subscriber object through API). On the list view the subscriber will have an Unsubscribed status but an Active status on the subscriber view.
|
2022-03-22 21:37:58 |
W-8724610 |
| No Fix |
Admin |
Start Test date on Confirm A/B Test Details dialog does not display correctly unless English (United States) culture code is used |
Start Test date on Confirm A/B Test Details dialog does not display correctly unless English (United States) culture code is used. For example, if the user has their culture code set to English (United Kingdom) or Danish (Denmark), the Start Test date shows as a non-valid date e.g. 29-53-20 12:53.
|
2022-03-22 21:37:58 |
W-8614126 |
| No Fix |
Email Studio |
Start Test date on Confirm A/B Test Details dialog does not display correctly unless English (United States) culture code is used |
Start Test date on Confirm A/B Test Details dialog does not display correctly unless English (United States) culture code is used. For example, if the user has their culture code set to English (United Kingdom) or Danish (Denmark), the Start Test date shows as a non-valid date e.g. 29-53-20 12:53.
|
2022-03-22 21:37:58 |
W-8614126 |
| No Fix |
Email Studio |
The _ListSubscribers system data view is pulling back subscribers who are on deleted suppression lists |
The _ListSubscribers system data view is pulling back subscribers who are on deleted suppression lists
|
2022-03-22 21:37:58 |
W-8038233 |
| No Fix |
Integrations |
Scope by User - Salesforce Sends fail when excluding a Campaign |
When using Scope by User for the Marketing Cloud Connect package and you choose to Exclude a Campaign from the Send, if the initiating User does not have access to all the Contacts/Leads within the Campaign, the Send will fail.
|
2022-03-21 21:06:39 |
W-8226961 |
| No Fix |
Integrations |
The Individual Link Level Details are not being pushed into Salesforce. |
When sending to subscribers from a Marketing Cloud Connect triggered to send, individual link-level details are failing to push to the integrated Salesforce org. This can occur for standard MCC triggered sends or integrated Journey Builder sends. We can observe the click count registered but no data being populated for Individual Link Level Details
|
2022-03-17 21:00:15 |
W-9757337 |
| In Review |
Automations |
File Transfer - decompressing a file which contains header errors will complete without unzipping the file |
If a zip file contains header errors the file transfer activity completes with a success message, but the file is never unzipped.
|
2022-03-15 10:25:41 |
W-7601857 |
| In Review |
Integrations |
Error when attempting to access the Send Email page in Salesforce if there are more than 1000 Organization-Wide Email Addresses |
If there are more than 1000 Organization-Wide Email Addresses in an Org the Email Send page will fail to load with an error similar to \"Error Collection size exceeds maximum size of 1,000\"
|
2022-03-10 20:48:25 |
W-10792682 |
| In Review |
Integrations |
Creating Order/OrderItem via CompositeAPI can Result in Multiple Journey Injections |
When an order is created with child order items using the Sales Cloud Composite API, the process that injects contacts into a Salesforce Data Event can be called multiple times. This can result in duplicate injections into the Journey.
|
2022-03-08 22:45:51 |
W-10801541 |
| In Review |
Journey Builder |
Creating Order/OrderItem via CompositeAPI can Result in Multiple Journey Injections |
When an order is created with child order items using the Sales Cloud Composite API, the process that injects contacts into a Salesforce Data Event can be called multiple times. This can result in duplicate injections into the Journey.
|
2022-03-08 22:45:51 |
W-10801541 |
| No Fix |
Integrations |
Salesforce mapped attributes do not populate when exporting data from tracking |
If there are Salesforce mapped attributes the values are pulled through the Salesforce integration. This shows the values for the attributes including those pulled from Salesforce. Salesforce Mapped attributes the data is not pulled back when exporting data from Tracking.
|
2022-03-08 21:45:43 |
W-10776675 |
| In Review |
Journey Builder |
Update Contact Activity allows different datatypes to be assigned to each other |
When creating an update contact activity, you are allowed assign an attribute which has a different data type to the initial attribute selected.
This causes an intermittent issue where the update contact activity will error out with the message \"String or binary data would be truncated\"
A guardrail will be be implemented to prevent this from being allowed in the future
|
2022-03-07 22:14:18 |
W-9660475 |
| In Review |
Admin |
Unable to use the Serbian(Latin, Serbia) culture code |
When you select the Serbian(Latin, Serbia) culture code in user settings it reverts to English(United States).
When you choose the Serbian(Latin, Serbia) date format in account settings, it appears to be saved but upon clicking \'Edit\' an error message is seen and it reverts back to English(United States).
|
2022-03-01 22:11:47 |
W-9965621 |
| In Review |
Email Studio |
\"Week\" date parameter in a dynamic content filter results in an error |
If we create a dynamic block with a date-based rule using \'week\' option and then used the Dynamic block in an email then if we preview and test, the email throws an error:
The date part for a DateAdd function call is invalid. The value is not one of accepted values for this parameter. Function Call: DateAdd(Now(), -1, \"W\") Date Part Parameter Value: W Accepted Values (Case Insensitive): y, m, d, h, mi
--
This error will also prevent an email from being successfully sent if the dynamic content rule is used.
|
2022-03-01 19:04:19 |
W-10378065 |
| In Review |
Email Studio |
Filter operator “is greater than, is greater than equal to” can be selected when the field\'s data type is text |
When a field\'s data type is text, you are still able to select the operators “is less than or equal to” and “is greater than or equal to” these should be reserved for numeric data types.
As per the documentation:
https://help.salesforce.com/s/articleView?id=sf.mc_es_data_extension_operators.htm&type=5
Use this operator when the attribute is a numeric value. Subscribers with an attribute definition greater than or less than or equal to the value are included in the group.
|
2022-02-28 21:33:08 |
W-10394999 |
| No Fix |
Content Builder |
Data Extension Field Named \"Id\" Breaks Content Builder Preview |
When doing a Preview and Test in Content Builder, you can choose a Data Extension (DE) as the source of the preview. If you have a DE with a field called \"id\", the DE will only load the first row in the DE. Changing the field name to anything else allows the preview to load all rows.
|
2022-02-25 16:58:14 |
W-7048464 |
| In Review |
Einstein/Predictive |
Einstein Content Selection Uses Expired Assets |
When using Einstein Content Selection in Journey Builder or Triggered emails, the Asset End Date may not apply. This happens if the subscriber receives an email in the journey prior to the asset expiration and again after.
|
2022-02-23 18:25:44 |
W-10017139 |
| In Review |
Journey Builder |
Einstein Content Selection Uses Expired Assets |
When using Einstein Content Selection in Journey Builder or Triggered emails, the Asset End Date may not apply. This happens if the subscriber receives an email in the journey prior to the asset expiration and again after.
|
2022-02-23 18:25:44 |
W-10017139 |
| In Review |
Sending |
IP cycling issue of Triggered-Send under domain based delivery condition |
All IP addresses assigned to the account may not be used when email send via Triggered-Send with domain based delivery, which is Japan specific setting.
|
2022-02-22 22:25:30 |
W-9147784 |
| Fixed |
Pages/Sites |
Can not use the same landing page name in the same collection |
Can not use the same landing page name in the same collection.
Once a Content name is save, the same name can not be used in other page even if the original one has been modified or deleted.
|
2022-02-18 01:40:29 |
W-9854345 |
| Fixed |
Mobile |
Mobilepush SDK iOS V8.0.3 OpenDirect url does not trigger the call back in Delegate |
OpenDirect url does not trigger the call back in Delegate in V8.0.3 SDK
|
2022-02-18 01:39:58 |
W-10430566 |
| Fixed |
Mobile |
Group Connect personalization strings failing validation in Content Builder preview |
When attempting to perform a Subscriber Preview of a LINE message that contains GroupConnect personalization strings in the message content within Content Builder, validation errors are returned consistently. When the text body/message content does not contain personalization strings, the content preview is displayed without errors.
|
2022-02-18 01:39:01 |
W-9933022 |
| Fixed |
Mobile |
Special Characters rendering incorrectly within General Error Response or Unrecognized Keyword Response |
For private Short/Long Codes, General Error Response or Unrecognized Keyword Response can be customized. When special characters are saved, these render incorrectly in the outbound SMS response.
|
2022-02-18 01:38:49 |
W-10034491 |
| Fixed |
Mobile |
MobileConnect | SMS | English CA culture code displays date time incorrect on UI |
Currently, within the UI in MobileConnect, the recurrence scheduling time has the potential to reverse the scheduled month. This means that a send scheduled for 8/1/2020 would become 1/8/2020.
|
2022-02-18 01:38:40 |
W-7805089 |
| Fixed |
Mobile |
MobilePush emoji not visible |
When using an emoji in a MobilePush message, it sometimes is not immediately shown on the message previewer
|
2022-02-18 01:38:34 |
W-10236848 |
| Fixed |
Mobile |
Inbox refresh sometimes takes long time. |
Inbox refresh sometimes takes long time.
|
2022-02-18 01:38:28 |
W-8459338 |
| Fixed |
Mobile |
Contact Specific Time Zone Sending does not work as expected in MobileConnect |
When scheduling a MobileConnect message, there exists an option to send to contacts using the time zone specified. This option uses the _UTCOffset value in MobileConnect Demographics. Currently, this calculation is incorrect causing sends to sometimes send at unexpected times of day.
|
2022-02-18 01:38:10 |
W-7237470 |
| Fixed |
Audience/Contacts |
CDP Marketing Cloud Activation Data Extensions and Folders cannot be deleted |
When a CDP Marketing Cloud Activation is published, a folder and corresponding shared data extension is created in the Marketing Cloud to capture the data for the activation. Currently these folders and data extensions cannot be deleted in the Marketing Cloud UI.
|
2022-02-18 01:38:04 |
W-9539469 |
| Fixed |
Audience/Contacts |
Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey |
Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey.
The error occurs when the @ symbol is not encoded to %40.
|
2022-02-18 01:37:44 |
W-8260348 |
| Fixed |
Audience/Contacts |
Decimal documentation and field behavior do not align |
Decimal documentation and field behavior do not align. Details are described in \"Repro\" steps bellow.
|
2022-02-18 01:37:36 |
W-9351867 |
| Fixed |
Journey Builder |
Journey Builder Activity Membership incorrectly calculates Last Day |
When Journey Builder calculates the Summary Total for an Activity\'s total number of contacts in any of the predefined time periods (Last 30 days, Last 7 Days, Last Day), the total number returned in the Details might be less than expected. This is because there is a difference in calculation between the counts (summary) and the details (page of contacts). The Summary for \"Last Day\" for example will return anything from yesterday to present, but the Details page will only show contacts in the last 24 hours.
|
2022-02-18 01:26:24 |
W-9891090 |
| Fixed |
Journey Builder |
Contact Pathing in Journey Builder Does Not Work With Special Characters |
The Find Contact Path functionality in the Journey Builder Health section does not support specific characters. For example, lets say you have 3 contact keys \"abc@example.com, abc-1, abc+01@example.com\". The search functionality will return all 3 contacts if you search \"abc\". However, if you search for any of the contacts with their full contact key, they will not be returned in the list.
|
2022-02-18 01:26:05 |
W-8801970 |
| Fixed |
Journey Builder |
Campaign Member Activity not loading intermittently when configured to Find and Update from Entry Source |
When a Campaign Member Activity in a draft Journey is configured to Find and Update by looking up the Campaign Member ID on the entry source, a spinning wheel will appear intermittently and the activity will not load.
|
2022-02-18 01:23:40 |
W-6165091 |
| Fixed |
Journey Builder |
Journey Builder Canvas Counts may show 0 despite successful entries |
Journey Builder Canvas Counts may show 0 despite successful entries.
|
2022-02-18 01:22:57 |
W-4076885 |
| Fixed |
Admin |
Replacing an image via Content Builder takes longer to process on Stack 50 |
When using the replace action for an image in Content Builder, it has been observed that it takes over 1 hour for the image to actually get replaced for accounts on Stack 50.
|
2022-02-18 01:20:18 |
W-8620062 |
| Fixed |
Email Studio |
Replacing an image via Content Builder takes longer to process on Stack 50 |
When using the replace action for an image in Content Builder, it has been observed that it takes over 1 hour for the image to actually get replaced for accounts on Stack 50.
|
2022-02-18 01:20:18 |
W-8620062 |
| Fixed |
Email Studio |
Attempting to enable the HTTPS Redirect toggle under the Domain SSL Certificate UI may return the error \"Cannot connect to server, please retry.\" |
When setting HTTPS Redirect on older secured domains, whose certificates were not provisioned through the self-service UI, the error \"Cannot connect to server, please retry\" may appear.
The browser console log may show a \"400 Bad Request\" status on the PATCH request associated with the change, and within the response payload: \"Procedure or function \'JobMaster_AddJob\' expects parameter \'@CustomerEmail\', which was not supplied.\"
|
2022-02-18 01:20:02 |
W-10126396 |
| Fixed |
Admin |
Attempting to enable the HTTPS Redirect toggle under the Domain SSL Certificate UI may return the error \"Cannot connect to server, please retry.\" |
When setting HTTPS Redirect on older secured domains, whose certificates were not provisioned through the self-service UI, the error \"Cannot connect to server, please retry\" may appear.
The browser console log may show a \"400 Bad Request\" status on the PATCH request associated with the change, and within the response payload: \"Procedure or function \'JobMaster_AddJob\' expects parameter \'@CustomerEmail\', which was not supplied.\"
|
2022-02-18 01:20:02 |
W-10126396 |
| Fixed |
Email Studio |
Boolean field value not displayed correctly when being edited by user profile with German/Spanish/Italian culture code. |
The problem relates to the display of Boolean fields when editing data extension records In Contact Builder > Data Extension management.
If the stored value of a boolean field in a DE record is \'True\', then for users with a culture code of German, Spanish or Italian the value is displayed as \'False\' when the record is opened for editing. This does not happen for users with culture code of English or French
|
2022-02-18 01:18:45 |
W-4680587 |
| Fixed |
Admin |
Boolean field value not displayed correctly when being edited by user profile with German/Spanish/Italian culture code. |
The problem relates to the display of Boolean fields when editing data extension records In Contact Builder > Data Extension management.
If the stored value of a boolean field in a DE record is \'True\', then for users with a culture code of German, Spanish or Italian the value is displayed as \'False\' when the record is opened for editing. This does not happen for users with culture code of English or French
|
2022-02-18 01:18:45 |
W-4680587 |
| Fixed |
Email Studio |
Dynamic Preheader Rules not saving properly after duplicated |
In an Email Content, when duplicating Dynamic Preheader Rules, the Preheader Values all save to the last Duplicated Rule
|
2022-02-18 01:18:24 |
W-9855389 |
| Fixed |
Email Studio |
Einstein Content Tagging | Tag filter not returning results when show more selected |
When attempting to search by a tag within Content Builder tag specific results are not displayed when \"show more\" tags is toggled.
|
2022-02-18 01:17:02 |
W-6880526 |
| Fixed |
Email Studio |
Social Follow content block default image url unavailable |
The default image source for the Social Follow block in our Basic templates point to a broken image link.
|
2022-02-18 01:16:38 |
W-6824188 |
| Fixed |
Automations |
Package Manager Does Not Include StartDate & EndDate for Data Extracts |
After including a data extract with a start/end date and deploying it via Package Manager, Package Manager fails with error: \"Validation error occurred: One of the following fields must be supplied but neither was supplied: \'StartDate and EndDate\', \'Interval Type\'.\"
|
2022-02-18 01:15:11 |
W-10226390 |
| Fixed |
Automations |
Improve FTP Password Reminder Emails by also including ftp user email |
Currently when an FTP User\'s password is about to expire we send an email reminder to the email associated with the enterprise account. Many times this goes to unmonitored email or someone unfamiliar with the ftp user. So to improve the experience for customers we plan to include the email associated with the FTP user if an email has been provided.
|
2022-02-18 01:14:54 |
W-8034306 |
| Fixed |
Automations |
Automations can begin after the scheduled time & individual Activities can run longer than expected |
Automations are periodically subject to start time delays - resulting in automation runs beginning after their scheduled start time. Activities within these Automations can run longer than expected.
|
2022-02-18 01:14:24 |
W-9873767 |
| Fixed |
Automations |
Unable to access Automation Studio in some business units post release. |
After the 227 release some customers are reporting that Automation Studio cannot be accessed from the UI link.
|
2022-02-18 01:14:02 |
W-7874192 |
| Fixed |
Automations |
Cannot load Automations when User has specific Time Zone |
If the Cloud Preference/Time Zone for a user is set to \"(GMT-3:00) Santiago\" and they go into Automation Studio, clicking on any Automation will cause the screen to get stuck loading.
|
2022-02-18 01:13:46 |
W-6742314 |
| Fixed |
Automations |
Automation Studio Timeouts caused by intermittent network issues |
Some Automation Studio executions may experience intermittent network connection issues resulting in disconnections.
This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you.
|
2022-02-18 01:13:29 |
W-3820866 |
| Fixed |
Integrations |
Distributed Marketing Bulk Send Entry component infinitely refreshes in Communities |
When using the Distributed Marketing managed package, when a bulk send job is prepared in Communities, the Bulk Send Entry component (where you wait to click the start button once the job is prepared) infinitely refreshes. The button is un-clickable, even once enabled, and is therefore unusable. Refreshing the page doesn\'t fix the issue. This occurs in the Package Version: 228
|
2022-02-17 23:47:30 |
W-8438157 |
| Fixed |
Integrations |
Catalog item less than 3 characters can not be selected in \"Related Catalog Object” |
Catalog item less than 3 characters can not be selected in \"Related Catalog Object\"
|
2022-02-17 23:41:11 |
W-10206216 |
| Fixed |
Integrations |
Individual Link Details for Marketing Cloud Connect Triggered Sends are not pushed to Salesforce |
When sending to subscribers from a Marketing Cloud Connect triggered send, individual link level details are failing to push to the integrated Salesforce org. This can occur for standard MCC triggered sends or integrated Journey Builder sends.
|
2022-02-17 23:38:22 |
W-9743132 |
| Fixed |
Integrations |
Attempting to integrate a new Sandbox Org with Marketing Cloud Connect fails with error: No content to map to Object due to end of input |
Attempting to integrate a new Sandbox Org with Marketing Cloud Connect can fail due to the error below. This will generally affect first time integrations with new Salesforce Sandbox Orgs.
Error: No content to map to Object due to end of input
|
2022-02-17 23:37:20 |
W-8101515 |
| Fixed |
Integrations |
Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results) |
Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that pushes tracking back to Salesforce.
|
2022-02-17 23:35:55 |
W-6529935 |
| Fixed |
Integrations |
Marketing Cloud Connect Deep Links do not function in some Multi-org configurations |
Deep Links (Go To Marketing Cloud, New button to create MC Email, etc) will not function for some multi-org configurations. When clicked, the browser will not resolve to the expected Marketing Cloud account location, often displaying a DNS error. This is not expected to impact Orgs integrated with the top-level or EnterpriseID of an E2.0 multi-org deployment.
|
2022-02-17 23:34:35 |
W-3377196 |
| Release in |
Integrations |
CDP: Unable to Create Formula Field While Creating Data Stream with Ingest API |
When creating a formula field while creating a data stream with the Ingest API, attributes are not available to select, so the formula field can\'t be created. This prevents users who want to create a formula field to use as a primary key.
|
2022-02-17 23:32:05 |
W-10381293 |
| Fixed |
Integrations |
CDP: Unable to Create Formula Field While Creating Data Stream with Ingest API |
When creating a formula field while creating a data stream with the Ingest API, attributes are not available to select, so the formula field can\'t be created. This prevents users who want to create a formula field to use as a primary key.
|
2022-02-17 23:32:05 |
W-10381293 |
| Fixed |
Integrations |
Bulk Send CPI Does not appear when sending from Bulk Send Quick Action |
When setting up a bulk send CPI and attempting to do a quick send bulk send starting from a list view using the quick action, the bulk send CPI is not loaded in the UI at all or available for input.
|
2022-02-17 23:29:40 |
W-10103849 |
| Fixed |
Mobile |
SMS Click Tracking not displaying if external bit.ly is present with link shortened in SFMC |
When an external bit.ly link is included in an SMS message, the click tracking does not display. If only internal links are used, the tracking does display.
|
2022-02-17 23:19:06 |
W-9931260 |
| Fixed |
Einstein/Predictive |
Einstein Recommendations Status console displays 0 for sessions and base collect code |
\"Base collect tracking code\" & \"Sessions\" always shows 0 in Status console.
|
2022-02-17 20:34:10 |
W-6973649 |
| Fixed |
Einstein/Predictive |
Behavioral Triggers Abandoned Browse do not always sort items correctly |
Due to a known product bug subset of customers may notice that in their account sometimes for the random subscribers when we check the items viewed by the customer in Einstein email recommendations it doesn’t show the items in sorted order(most recent viewed item first) it shows random products.
|
2022-02-14 21:20:05 |
W-10255567 |
| Fixed |
Einstein/Predictive |
Einstein Overview for Einstein Engagement Scoring fails - MobilePush Permission |
When the permission for a user is set as deny for MobilePush then the Engagement Scoring tile fail to load with the error : Can\'t load data. Try again later in Einstein Overview for the user.
|
2022-02-14 21:17:54 |
W-8930947 |
| Fixed |
Einstein/Predictive |
Send Time Optimization Dashboard returns UTC results |
The STO Dashboard may return UTC results independent of the setting established within MC Setup > Einstein Send Time Optimization
|
2022-02-14 21:14:07 |
W-10024507 |
| Fixed |
Einstein/Predictive |
Subscriber Selections not showing in \"View Selections\" Page |
After an E2E email is sent, opened and asset links clicked not all Selections are showing in \"View Selections\" Page
|
2022-02-14 21:12:09 |
W-10344900 |
| Fixed |
Email Studio |
Web Analytics Connector does not enable within Parameter Management |
In some instances a clients account may be missing data in order for the Web Analytics Connector string to be activated
|
2022-02-14 21:09:50 |
W-9777161 |
| Fixed |
Admin |
Web Analytics Connector does not enable within Parameter Management |
In some instances a clients account may be missing data in order for the Web Analytics Connector string to be activated
|
2022-02-14 21:09:50 |
W-9777161 |
| Fixed |
Integrations |
Renaming a Core CRM data stream in Customer 360 Audiences has no effect and reverts to default naming convention |
Customer 360 Audiences Salesforce CRM data streams allow you to define a custom name before saving. Currently any attempt to rename will always default to the system defined name (ObjectName__orgid).
|
2022-02-10 23:41:56 |
W-8869519 |
| No Fix |
Email Studio |
Unique Clicks does not list subscribers when Chinese letters used as Alias |
When sending an email via Journey Builder, if the link alias contains Chinese characters (Multi-byte) , the UI (Unique Clicks) won\'t list the subscribers.
|
2022-02-10 03:56:40 |
W-8850378 |
| No Fix |
Automations |
Notification for File Trigger Failures |
File triggers are sporadically being failed. However, notifications for the administrators are not sent on the current behavior.
|
2022-02-08 19:56:38 |
W-7275806 |
| In Review |
Sending |
Send Throttling with a dedicated IP address can result in delays for some sends |
With a dedicated IP address, throttling sends can cause future sends to be delayed.
|
2022-02-08 19:56:38 |
W-9167770 |
| In Review |
Email Studio |
Send Throttling with a dedicated IP address can result in delays for some sends |
With a dedicated IP address, throttling sends can cause future sends to be delayed.
|
2022-02-08 19:56:38 |
W-9167770 |
| In Review |
Audience/Contacts |
Audience Builder - Boolean Dimension Custom Select Criteria doesn\'t drag correct values to filter |
When dragging a boolean dimensional attribute from the library to the filter, the pop up window defaults to equals Is True, regardless of whether Is True or Is False is dragged to the canvas. This can cause users to mistakenly create an Is True filter when they meant to create an Is False filter.
|
2022-02-08 19:56:38 |
W-10541823 |
| In Review |
Email Studio |
HTML script tag from AMPscript loses the language parameter in plain text version |
AmpScript blocks are originally written within HTML script tags . However, in the plain Text view the language attribute of the script tag is removed, which means it will be treated as SSJS. This causes an issue in Preview and Test if the text version is edited separately from the HTML version.
|
2022-02-08 19:56:38 |
W-10384557 |
| Fixed |
Admin |
Tags nested after the 4th tag do not display in the UI in Marketing Cloud Setup |
Not all levels of content tags are available in the Marketing Cloud Setup menu. When creating tags that are nested to the 5th level they do not show in the UI in Setup - even though a success message is seen when creating the tag. The tags are seen in the Content Builder UI.
|
2022-02-03 02:33:29 |
W-8902213 |
| Fixed |
Mobile |
SMS Account Summary report does not run at enterprise when Include Child Accounts = True |
The \'SMS Account Summary\' report does not run at the enterprise level, when Include Child Accounts = True and some Child BU\'s are not using MobileConnect.
|
2022-02-03 02:33:29 |
W-8979684 |
| Fixed |
Admin |
Not all CloudPages listed in Domain SSL Certificate for Business Unit |
Self-serve Domain SSL Certificates area of Setup does not list all the CloudPage in Child Business Unit
|
2022-02-03 02:33:29 |
W-9838535 |
| Fixed |
Email Studio |
FTAF | Forward not working on Submit | Sorry, an error has occurred please close your browser and try again.. |
Currently Forward to a Friend emails do not send upon submit.
|
2022-02-03 02:33:29 |
W-9040381 |
| Fixed |
Mobile |
Automated emails about p12 certificates expiring |
MobilePush sending has already been migrated to Auth keys. However, automated emails about their p12 certificates expiring are still being sent. It should not be sent for apps which are using p8 auth keys.
|
2022-02-03 02:33:29 |
W-8549358 |
| Fixed |
Pages/Sites |
New CloudPages Experience does not allow you to access Code Snippet from Content Builder in a Reference Block |
A Code Snippet is created in a Content Block. The same Code Snippet is accessible from CloudPages with a Reference Block. However, the same Code Snippet is not accessible from New Cloudpages Experience.
|
2022-02-03 02:33:29 |
W-9345684 |
| Fixed |
Mobile |
When renaming standard mobile connect list it change to a corrupt filtered list |
When we rename a standard mobile connect list, it change its category to filtered list. It will not display the count of records. But you can see the contacts when you click on the contacts tab.
|
2022-02-03 02:33:15 |
W-6342770 |
| Fixed |
Integrations |
Maximum view state size limit exceeded error on Marketing Cloud Connect page |
When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to:
Maximum view state size limit (135KB) exceeded
This behavior only occurs in situations where very, very high volumes of related objects have been created. For example, with respect to Marketing Cloud Connect Triggered Sends, it is likely necessary to have created thousands of objects to encounter the error.
|
2022-02-03 02:33:15 |
W-4291167 |
| Fixed |
Integrations |
Unable to view the properties tab for the All Subscribers list in a business unit with enhanced segmentation enabled |
When viewing the all subscribers list in a business unit, when clicking on the properties tab, an error is generated and the information does not load.
|
2022-02-03 02:33:15 |
W-8792761 |
| Fixed |
Journey Builder |
Remove From Journey unavailable when contact has previously exited Journey |
When using Find Contact Path functionality from Journey Health, if the contact previously exited the Journey but has since reinjected, the \"Remove From Journey\" button cannot be clicked on.
|
2022-02-03 02:33:15 |
W-9176369 |
| Fixed |
Journey Builder |
Decision Split using \'exists in whole word\' with more than 1300 characters fails publication. |
Decision Split using \'exists in whole word\' with more than 1300 characters fails publication.
|
2022-02-03 02:33:15 |
W-9512207 |
| Fixed |
Journey Builder |
Emails are not being sent to owner of task when assigned via Marketing Cloud |
Inside of Journey Builder, email notifications aren\'t sent to task owner when assigned
|
2022-02-03 02:33:15 |
W-8710959 |
| Fixed |
Automations |
Emails are not being sent to owner of task when assigned via Marketing Cloud |
Inside of Journey Builder, email notifications aren\'t sent to task owner when assigned
|
2022-02-03 02:33:15 |
W-8710959 |
| Fixed |
Mobile |
Category ID is not provided in Interactive Notifications within Journey Builder Push Messages |
Category ID is not provided in Interactive Notifications within Journey Builder MobilePush activities
|
2022-02-03 02:33:15 |
W-9217837 |
| Fixed |
Mobile |
MobilePush message adding Null [modified] in title |
When sending mobile push message with title then it added null [modified] into the title
|
2022-02-03 02:33:15 |
W-8524095 |
| Fixed |
Mobile |
JourneyBuilder Concatenate Message Preview |
When \"Concatenate Message\" checkbox is selected within the SMS Message Activity in Journey builder, the message in the Display Preview is not getting concatenated.
This a preview User Interface issue and will not affect the SMS when received by the user.
|
2022-02-03 02:33:15 |
W-9483891 |
| Fixed |
Email Studio |
A/B Testing | Auto-Suppression | Sender profile specific suppression non-functional |
When sending an A/B Test, if an Auto-Suppression list is used that suppresses based on the use of a specific \"Sender Profile\", the intended Subscribers for suppression are not suppressed.
|
2022-02-03 02:33:15 |
W-7795695 |
| Fixed |
Email Studio |
A/B Testing Recipients page fails to load for Lock and Publish accounts |
In Lock and Publish accounts, the \"Recipients\" tab displays a white screen when configuring an A/B test.
|
2022-02-03 02:33:08 |
W-8987404 |
| Fixed |
Journey Builder |
Contacts fail to inject when case mismatch on Subscriber Relationship field |
When making edits to Data Extension fields, it is possible to update the field used in the Subscriber Relationship. This causes contacts to fail to be injected into Journey Builder.
|
2022-02-03 02:33:08 |
W-8614670 |
| Fixed |
Email Studio |
Marketing Cloud | Profile Attributes | Duplicate profile attributes | able to duplicate by modifying existing profile attribute |
Currently it is possible to create duplicate profile attributes within the Marketing Cloud by modifying an existing profile attribute to share the same name as another existing profile attribute.
|
2022-02-03 02:33:08 |
W-8801500 |
| Fixed |
Journey Builder |
Journey Settings GA grey out |
In Journey Settings if a user creates a Journey before enabling their Google Analytics integration then integrates the account and starts a new version of the journey then the Journey settings page still displays the GA section in the disabled state.
|
2022-02-03 02:33:08 |
W-9170933 |
| Fixed |
Email Studio |
Auto-Suppression List \"Select Business Units\" removes previously selected BUs |
When updating the selected business units in Auto-Suppression Configuration, any previously select business units are removed after saving the configuration.
|
2022-02-03 02:33:08 |
W-8154170 |
| Fixed |
Integrations |
Rowset API call to a DE with required field doesn\'t validate correctly |
https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/postDataExtensionRowsetByKey.htm
POST /hub/v1/dataevents/key:{key}/rowset
API request is returning 200 status even when column names in the payload do no match the column names in the DE, this can causes a scenario where the request looks to be successful but the DE never gets updated.
|
2022-02-03 02:33:08 |
W-9681358 |
| Fixed |
API |
Rowset API call to a DE with required field doesn\'t validate correctly |
https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/postDataExtensionRowsetByKey.htm
POST /hub/v1/dataevents/key:{key}/rowset
API request is returning 200 status even when column names in the payload do no match the column names in the DE, this can causes a scenario where the request looks to be successful but the DE never gets updated.
|
2022-02-03 02:33:08 |
W-9681358 |
| Fixed |
Email Studio |
RMM auto-reply triggered send From Name does not display if using AMPscript using a Send Classification with a Sender Profile |
When a Reply Mail Management auto reply triggered send uses a Send Classification with a Sender Profile where the From Name is populated by an AMPscript variable, the From Name of the auto reply email does not show the value from the AMPscript variable and instead uses the From Email as From Name.
|
2022-02-03 02:32:48 |
W-7682744 |
| Fixed |
Pages/Sites |
Thumbnail generation not working in New CloudPages Experience |
Thumbnail generation not working in New CloudPages Experience
|
2022-02-03 02:32:48 |
W-8611138 |
| Fixed |
Email Studio |
Email Studio - In a child BU properties of \'All Subscribers\' display a 0 count |
When reviewing the properties screen on the \"All Subscriber\" list within a child BU, the count will always show 0
|
2022-02-03 02:32:48 |
W-9265425 |
| Fixed |
Mobile |
MobilePush device registrations can fail if two successive registrations occur within a short timeframe. |
MobilePush device registrations can fail if two successive registrations occur within a short timeframe.
|
2022-02-03 02:32:48 |
W-9217955 |
| Fixed |
Mobile |
Wrong Keyword associated to Message when account has same keywords created for different Short/Long Code |
When an account has multiple Short Codes that have the same keyword, editing an outbound message to use different short code is assigning wrong keyword to the message.
|
2022-02-03 02:32:48 |
W-9289479 |
| Fixed |
Mobile |
MobileConnect - MO messages not logging to SMSMessageTracking data view |
Marketing Cloud\'s MO processor is not logging the MO messages in the SMSMessageTracking data view when an error occurs with the MO message.
|
2022-02-03 02:32:48 |
W-7740352 |
| Fixed |
Mobile |
Copy/Paste of SMS message in mobile connect remove the line break |
When Copy/Paste of SMS message in mobile connect then it removes the line break and merge them into 1 line
|
2022-02-03 02:32:48 |
W-8448820 |
| Fixed |
Journey Builder |
Unable to Filter Journeys in New Journey History Screen |
When utilizing the Journey History page that was updated in the October 2021 release, the option to search for journeys will not return all expected results.
|
2022-02-03 02:32:48 |
W-10039597 |
| Fixed |
Journey Builder |
Engagement Splits count all clicks when select all is used |
When the \'select all\' button is used for selecting links to track activity for use within an Engagement Split, all link clicks will be counted for engagement. This includes links that may not show up in the list to be selected, such as the Update Profile link.
|
2022-02-03 02:32:39 |
W-5959967 |
| Fixed |
Journey Builder |
Journey Builder customers may see a doubled count on the JB Canvas |
All JB customers across stacks may see a degree of impact from this issue. The largest impact is observed on Stack 7 and 11 starting 3/18/21 between 12:14 GMT and 12:34 GMT as well as 14:10 and 14:14 GMT.
Batches of contacts may be duplicated within a Journey starting on the following dates.
Stack 1 - March 9, 2021
Stack 4 - March 1, 2021
Stack 6 - March 9, 2021
Stack 7 - March 17, 2021
Stack 10 - No Impact
Stack 11 - March 1, 2021
Stack 12 - No Impact
Stack 50 - No Impact
The only number on the canvas that is impacted is the number directly underneath a given activity. Send counts are unaffected and no tracking or extract is impacted.
For Stack 7 and 11 customers in particular, during the times mentioned above, you may observe a large discrepancy. For customers outside of Stack 7 and 11, impact is minimal.
|
2022-02-03 02:32:39 |
W-9026755 |
| Fixed |
Journey Builder |
New Journey Version fails on Validation/Activation for DE |
Saving a journey after an audience event has been created and applied to said journey causes the schedule to be in the past. Because of this, the journey will not properly activate. The error on screen is \"The entry source schedule begins in the past. Please remove your entry source and configure a new one with a schedule date/time in the future.\"
|
2022-02-03 02:32:39 |
W-8921412 |
| Fixed |
Admin |
SFTP Admin UI - User blocked from adding ip allow list with 0 in an octet |
Expected: User can add any valid ip or ip range with 0 in octet.
Actual: Ip can fail validation with 0 in octet. For example 161.131.0.* fails validation
|
2022-02-03 02:32:39 |
W-9153380 |
| Fixed |
Journey Builder |
Inaccurate Goal Counts for Journey Builder |
Beginning the week of 6/21/2021, Journey Builder canvas counts for Goal Criteria may be calculated inaccurately. The optional functionality to remove Contacts from a Journey once they meet Goal Criteria is not impacted. This is strictly a reporting issue.
Note - The Journey Builder Overview page counts for Goal Metrics are all impacted.
|
2022-02-03 02:32:39 |
W-9530893 |
| Fixed |
Email Studio |
Triggered Send | Auto-retry that results in completed send does not reset error count resulting in paused Triggered Sends |
Currently when an auto-retry occurs that results in a Triggered Send job successfully sending again, the overall error count for the Triggered Send is not reset. After some time this will result in the error count threshold being reached that will pause a Triggered Send despite it being able to successfully be restarted.
This results in Triggered Send queues building and Triggered Sends being unexpectedly paused.
|
2022-02-03 02:32:39 |
W-8880092 |
| Fixed |
Admin |
Double byte characters are not functioning with restricted words in Rich Text blocks. |
Double byte characters are not functioning with restricted words selected in Distributed Marketing Admin in Rich Text blocks.
|
2022-02-03 02:32:39 |
W-9153102 |
| Fixed |
Pages/Sites |
CloudPages Schedule/Publish Date uses User’s Timezone |
CloudPages Schedule Publish Date uses User’s Timezone. This causes the differences. This will cause the publish time to be further shifted by the user\'s time zone.
|
2022-02-03 02:32:39 |
W-9804779 |
| Fixed |
Email Studio |
Approvals Dashboard not displaying selected audience |
When reviewing the Selected Audience tab in an email that needs to approved, the Selected Audience is not displayed.
|
2022-02-03 02:32:39 |
W-9280627 |
| Fixed |
API |
PreviewURL returned during a Retrieve of the Send object via the API is incorrect |
When retrieving PreviewURL from the Send object via API the URL is incorrect and will lead to a blank page.
|
2022-02-03 02:32:39 |
W-9776078 |
| Fixed |
Pages/Sites |
Smart Capture form in a cloud page is not opening in a new page |
Smart Capture form in a cloud page is not opening in a new page.
In the submit options of a Smart Capture form even though \"New Page\" is selected for \"Open URL in\" setting the page is being rendered in the current page itself after submitting the form.
|
2022-02-03 02:32:39 |
W-9868890 |
| In Review |
Content Builder |
Content Builder field \'Link URL\' : Unable to paste URL if the url contains the same expression than a HTML entities - URL Getting Distorted |
When using the Image Content Block settings, the field \'Link URL\' Encode any HTML entities like \'¢ or § .
Pasting any HTML entities in the list will below will paste the resulting special character.
HTML entities Examples:
<
©
....
Scenario 1:
For example if you paste \'§\' in the \'Link URL\' field, you will see \'§\'
Scenario 2:
User Would like to pass the URL:
https://example[.]com?[...]emailid=1234§ionCode=mycode
The URL field \'LINK URL\' change \'§\' from \'§ioncode\' param to \'§ioncode\' like below:
https://example.com?emailid=1234§ionCode=FabricSection
Because of \'§\' the URL is getting encoded.
|
2022-02-01 19:01:01 |
W-10479740 |
| In Review |
Integrations |
Unable to activate Triggered Send Using Marketing Cloud Connector |
Business Units which use a separate All Subscribers List may experience issues being able to activate Triggered Sends in Sales Cloud, seeing an error of \'Activation Failed Contact Administrator\'
|
2022-01-31 03:51:44 |
W-7948589 |
| No Fix |
Email Studio |
Null in number type DE field not treated same in direct reference, it returns \"0\" |
When referencing a number type field in a data extension via Lookup(), if the value of the field is NULL the value returned from the lookup function is NULL.
On the other hand, when referencing a number type field in a data extension directly (Send to a DE), if the value of the field in the DE is NULL the value is represented as 0 in AMPscript.
|
2022-01-19 21:39:12 |
W-7186736 |
| No Fix |
Pages/Sites |
Redirect() Function (AMPScript or SSJS) Throws Exception Even When Successful |
When using the Redirect() function in Server-Side Javascript (SSJS) or AMPscript in a try ... catch block, the code always throws an exception.
|
2022-01-19 21:39:12 |
W-7588435 |
| No Fix |
Journey Builder |
Journey Path not drawn correctly when multiple paths contain no activities |
When a decision split has multiple branches and any of the branches have no activity besides a join activity to another branch, it is possible when using Journey Test Mode, or using the Contact Trace functionality found in Journey Health, that an incorrect path is highlighted on the screen.
|
2022-01-18 19:07:47 |
W-9762917 |
| No Fix |
Audience/Contacts |
All Contacts view in Contact Builder will not load if Contact count is high |
Contact Builder > All contacts is not showing results and the screen is stuck in a loading view or presents \'No Items Found\'.
|
2022-01-13 05:26:26 |
W-7268107 |
| No Fix |
Email Studio |
Error creating filtered data extension when using existing Data Relationship in filter criteria |
If the field being filtered in a filtered data extension on exists in data extension defined second in the data relationship and that same data extension is used as the source. If the data extension that does not contain the field being filtered on is used as the source, the filtered data extension results generate successfully.
|
2022-01-13 01:34:25 |
W-5981913 |
| No Fix |
Mobile |
MobileConnect Contacts timezone data is off from the user\'s timezone during DST, if DST is enabled |
The Contact DateTime Data is not showing the correct datetime stamp. This issue is within the Contact Builder and MobileConnect screens. The Repro section below will show where in the application these issues arise.
|
2022-01-12 23:25:23 |
W-3886568 |
| No Fix |
Email Studio |
Data Extension\'s Member ID not set correctly when split off of a shared Data Extension and saved into a Business Unit folder |
When splitting a data extension that lives in a shared folder, and designating the Data Extensions folder of a business unit, the resulting data extension is not viewable in the business unit.
|
2022-01-12 23:25:23 |
W-3969316 |
| No Fix |
Email Studio |
Unable to change Group source |
Unable to select new source List for Groups to refresh or to simply edit a group.
|
2022-01-12 23:25:23 |
W-4330246 |
| No Fix |
Email Studio |
Only 250 folders showing in Email Studio when Try to move Data Extensions from one folder to Another |
In Email Studio, when using the \"Move\" option for Data Extensions within a folder, only 250 folders will display in the popup window to be moved.
|
2022-01-12 23:25:23 |
W-4930740 |
| No Fix |
Email Studio |
Data extensions beyond 2 levels of relationship to the source DE are not available to use within data filters |
When creating a Data Filter, the filter will include any Data Relationship touching the source Data Extension, and any Data Relationship touching the Data Extension connected by the source DE Data Relationships, but no further. Any Data Relationships beyond that will be ignored and any fields in the Data Extensions they connect will not be listed.
|
2022-01-12 23:25:23 |
W-5137265 |
| No Fix |
Email Studio |
\'Select All\' Only Selects First 25 Business Units in Marketing Cloud Folder Permissions Screen |
When using the \'Select All\' feature in the Marketing Cloud folder permissions screen it only selects the first 25 Business Units.
|
2022-01-12 23:25:23 |
W-5476362 |
| No Fix |
Admin |
\'Select All\' Only Selects First 25 Business Units in Marketing Cloud Folder Permissions Screen |
When using the \'Select All\' feature in the Marketing Cloud folder permissions screen it only selects the first 25 Business Units.
|
2022-01-12 23:25:23 |
W-5476362 |
| No Fix |
Mobile |
Updating the list name not updating the system generated audience name. |
Updating the list name not updating the system generated audience name. This prevents the user from using a same name as a list even after updating it.
|
2022-01-12 23:25:23 |
W-5135045 |
| No Fix |
Audience/Contacts |
Non U.S. Culture Code Characters cause errors linking Data Extensions in Contact Builder |
Users are currently unable to link objects with non U.S. culture code characters in them.
|
2022-01-12 22:55:32 |
W-3775679 |
| In Review |
Automations |
Queued Triggered Automation will not send Skip Notifications |
When a triggered automation is stopped, any instances that are queued will be skipped to ensure that the automation queue does not require repeated stops. These skipped instances do not trigger a notification in these instances, this behavior is outlined here https://help.salesforce.com/s/articleView?id=000363585&type=1.
|
2022-01-04 21:41:47 |
W-8271571 |
| In Review |
Automations |
File Transfer Activity - Decompression fails for zip files containing multiple files and one of the files is using ZIP64 |
Zip files that contain multiple files will not always decompress all files when at least one file uses ZIP64 format. The failure is dependent on the order the files process. If the ZIP64 format file is last in order, all files will be decompressed. If the ZIP64 format file is first in order, it will successfully decompress and fail to decompress the remaining files.
|
2022-01-04 21:41:47 |
W-10290074 |
| No Fix |
Email Studio |
The link to email from the Campaign Storyboard is takes us to Classic Content should take us to Content Builder |
When we click on the Email from The Campaign-->Storyboard , It is re-directing to the Classic Content, instead it should re-direct to Content Builder
|
2022-01-04 01:09:35 |
W-9781648 |
| In Review |
Journey Builder |
New versions of Journey Builder fail to Validate/Publish |
When Validating or Publishing new versions of a Journey - an error may be encountered which prevents the process from completing. This is due to changes in the filter XML used across the versions.
|
2021-12-23 21:46:47 |
W-4823727 |
| Fixed |
Integrations |
User merges during ETLs fail |
In some scenarios, such as the following \"Repro\" section, profiles should be merged through the UserETL process.
However, it would not and remains two profiles instead of the merging.
|
2021-12-16 06:54:28 |
W-10105854 |
| In Review |
Email Studio |
Unable to associate a campaign with a Email that had a campaign associated with it when packed in a different source BU |
This is an issue where if the email has a campaign associated with it during packaging, it does not allow any other campaigns to be associated after deploying the package in a new BU.
|
2021-12-14 16:32:07 |
W-10150071 |
| In Review |
Integrations |
Cannot Specify Scale for Decimal Field in a Salesforce Import |
When importing a Salesforce Object or Report with a decimal field the scale cannot be set.
|
2021-12-07 20:30:09 |
W-10272465 |
| In Review |
Email Studio |
Enhanced Dynamic Content showing incorrect image in some email applications |
When replacing an image in a Enhance Dynamic Content Map the second src element URL is not updated after saving. This results in some email applications to display the image in the second src element.
|
2021-12-06 18:55:10 |
W-8845689 |
| Fixed |
Integrations |
Boolean Field filter fails to synchronize objects |
When a boolean field is used as a filter in synchronized data sources, that object can fail to sync records when boolean field values changes in CRM.
|
2021-12-03 19:23:56 |
W-9941179 |
| No Fix |
API |
SMS Sendlog doesn\'t write custom Key value from API request payload for non-personalised message content |
We have noticed that due to a known bug in the system causing failure to write custom key value from API request payload to the SMS Sendlog if the actual message content is a plain text(without personalisation).
|
2021-11-29 19:28:48 |
W-9311452 |
| No Fix |
Mobile |
SMS Sendlog doesn\'t write custom Key value from API request payload for non-personalised message content |
We have noticed that due to a known bug in the system causing failure to write custom key value from API request payload to the SMS Sendlog if the actual message content is a plain text(without personalisation).
|
2021-11-29 19:28:48 |
W-9311452 |
| Fixed |
Integrations |
Campaign Member status not updating after bulk send job when user\'s language not English |
When the sending user\'s language is not English, the Campaign Member status is never updated after a Bulk Send job completes.
|
2021-11-18 02:02:56 |
W-10133377 |
| Fixed |
Integrations |
Campaign Member status not updating after Bulk Send job in certain situations |
If DM package was installed with \"Administrators Only\" option and a non administrator kicks off a Bulk Send job, the campaign member status won\'t be updated after the Bulk Send job successfully completes.
|
2021-11-18 02:02:24 |
W-10113513 |
| No Fix |
Mobile |
[MobilePush] iPadOS 15.0 Contact not being accepted in the registration process |
With the introduction of iPadOS 15.0, the sent value to Marketing Cloud is different for any iPad that is currently running that OS. It\'s not allowed these devices to register as the contact.
|
2021-11-17 21:33:10 |
W-9940707 |
| In Review |
Journey Builder |
Journey Builder Email with # Symbol After Personalization String Fails Validation |
Journey Builder Email with # Symbol After Personalization String Fails Validation
|
2021-11-15 16:28:48 |
W-10103305 |
| Fixed |
Sending |
(Distributed Marketing) SMS Preview create new text bubble on new line even if it doesn\'t hit the max character yet. |
In the Distributed Marketing (not MobileConnect), SMS Preview create new text bubble on new line even if it doesn\'t hit the max (160) character yet. It affects only preview screen, not affect the sending SMS message itself.
|
2021-11-12 11:08:23 |
W-7249214 |
| Fixed |
Integrations |
The layout of the \"MCDM Campaign Messages\" component is broken for Digital Experience (Communities) |
When MCDM Campaign message component is use in the Digital Experience layout with a smaller view width the table containing the Journey Activities does not resize and goes out of boundary with the whole Campaign Messages component
|
2021-11-12 11:08:11 |
W-9632153 |
| No Fix |
Integrations |
SSO cert is not updated when uploading new cert in guided setup |
SSO cert is not updated under key management when uploading new cert in guided setup.
|
2021-11-02 22:34:38 |
W-8937002 |
| No Fix |
Admin |
SSO cert is not updated when uploading new cert in guided setup |
SSO cert is not updated under key management when uploading new cert in guided setup.
|
2021-11-02 22:34:38 |
W-8937002 |
| No Fix |
Automations |
Automation left in Queued Status |
Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status.
|
2021-11-01 23:33:09 |
W-7349161 |
| In Review |
Integrations |
Mobile Data/In App Campaigns incorrectly encoding url parameters on Campaign Edit screen |
When editing a Mobile Data or Mobile In App Campaign, you can add a url value with url parameters in it. When you go to load the campaign again, the \"&\"s in the url parameters are encoded to be \"&\". The raw data in the dataset suggest that the \"&\" is still stored as an \"&\", so the issue is on the edit campaign screen rendering the wrong data. If someone were to save the campaign after loading it with the values of \"&\", then the raw data in the dataset gets corrupted as well.
|
2021-10-30 09:38:30 |
W-9734866 |
| In Review |
Email Studio |
Marketing Cloud | Shared data extensions | Unable to delete a field under a child BU that has been deleted previously |
When attempting to delete a field out of a shared data extension that has previously been deleted (with the exact same field name) in a business unit of an Enterprise 2.0 account, the deletion attempt fails.
|
2021-10-28 03:23:50 |
W-4612884 |
| No Fix |
Automations |
Intermittent File Transfer failures when decrypting a file. |
Client experiences intermittent File Transfer failures when decrypting a file.
|
2021-10-28 03:23:50 |
W-7984492 |
| No Fix |
Email Studio |
Filtered Data Extension - filter criteria intermittently displaying some fields as {Deleted Attribute} |
In certain accounts, when opening a Data Extension built from a Data Filter, if it uses fields from a Data Relationship for Filter Criteria, sometimes the Fields do not display, and [Deleted Attribute] appears instead.
|
2021-10-28 03:23:03 |
W-5421207 |
| No Fix |
Audience/Contacts |
Unable to open contacts with forward slash \'/\' in contact key |
When contact key includes a forward slash \'/\', user will not be able to open this contact inside content builder.
This is a loading issue in Content Builder and does not affect the actual data inside the contact.
|
2021-10-28 03:23:03 |
W-4646143 |
| No Fix |
Journey Builder |
Deleting inner criteria in filters used in Journey Builder does not save properly |
If certain steps are followed, you can create a filter in Journey Builder that does not behave as expected.
|
2021-10-28 03:23:03 |
W-6533509 |
| No Fix |
Email Studio |
My Tracking | Unique Opens | Blank screen |
When searching for a subscriber in Tracking > Unique Opens (or any other field that loads a list of Subscriber Records) the screen goes to a blank workspace instead of retrieving the expected subscriber.
|
2021-10-28 03:23:03 |
W-8043223 |
| No Fix |
Email Studio |
Assigning multiple Campaigns to a Content Builder Email will only show the first Campaign associated |
Assigning multiple Campaigns to a Content Builder Email will only show the first Campaign associated on the Email Properties.
|
2021-10-28 03:23:03 |
W-8999566 |
| Fixed |
Einstein/Predictive |
Einstein Content Selection - Sync Data Extension using a 24 hour locale |
In Einstein Content Selection Settings, when using a 24 hour locale breaks recurring import time selection for Sync Data Extension.
|
2021-10-22 23:18:37 |
W-10048239 |
| In Review |
Mobile |
GetToken API not called by SMS STOP MO Messages |
When a Marketing Cloud account has Tokenized Sending enabled at a Business Unit level, but a Mobile Code is configured in the Enterprise, the GetToken API is not called to get the Token for the MobileNumber to process the STOP (or custom stop) MO Message
|
2021-10-13 22:06:22 |
W-7142651 |
| No Fix |
Email Studio |
Suppression Lists showing conflicting list counts |
In situations where a Marketing Cloud account is using Subscriber Filters, suppression lists can sometimes show conflicting list counts in certain areas of the user interface.
|
2021-10-13 22:06:22 |
W-7534812 |
| No Fix |
Integrations |
Selecting Change Case for Marketing Cloud Connect triggered sends, will prevent the underlying object from being selectable |
In the Marketing Cloud Configuration page for Marketing Cloud Connect (V5 integration), there is a list of objects available and selectable for Triggered Sends. One of the type of items that is available are change events for other objects (ex. Change Event: Contact is a change event for the contact object). If you select a change event, the underlying object will not appear in the available list if it was not already selected.
|
2021-10-13 22:06:22 |
W-7716007 |
| No Fix |
Mobile |
Modifying the schedule of a send while the send is occurring causes the send to be duplicated |
Modifying the schedule of a send while the send is occurring causes the send to be sent twice.
|
2021-10-13 22:06:22 |
W-7656483 |
| No Fix |
Admin |
Marketing Cloud Calendar Date Picker defaults to incorrect date |
Marketing Cloud Calendar date picker shows the wrong day for a Campaign and Event and activity when users are using the NZ and AU timezone. This issue only occurs sporadically.
|
2021-10-13 22:06:22 |
W-6309927 |
| In Review |
Email Studio |
Currently able to edit a profile attribute to have the same name as an existing preference or profile attribute |
When you click a profile to edit you can change the name to a name of an existing profile or preference attribute. This shouldn\'t be allowed as it causes an issue when trying to load the All Subscribers list.
|
2021-10-13 22:06:22 |
W-7808132 |
| No Fix |
Email Studio |
Import Succeeds however notification includes \'The following import has been halted\' |
Imports are sometimes producing notifications that they are halted when they successfully pull in all expected records.
|
2021-10-13 22:06:22 |
W-7825029 |
| Fixed |
Journey Builder |
Journey Builder split name changes \"fr\" or \"FR\" to \"Fr\" but not other region references |
If a user creates a split in Journey Builder and names one of the branches \"fr\" or \"FR\" the system changes the name to \"Fr\". There is no functional impact.
|
2021-10-12 22:12:52 |
W-6973921 |
| Fixed |
Admin |
Users are unable to see the complete MID in the BU dropdown |
In some cases, the MID value is too large of a number to see the complete MID in the Business Unit dropdown of the application.
|
2021-10-12 22:12:52 |
W-6078528 |
| Fixed |
API |
SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) |
It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.
|
2021-10-12 22:12:52 |
W-6610186 |
| Fixed |
Admin |
SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) |
It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.
|
2021-10-12 22:12:52 |
W-6610186 |
| No Fix |
Integrations |
Clicking on the Marketing Cloud tab in Salesforce produces a blank screen |
Clicking on the Marketing Cloud tab in Salesforce generates a blank screen when the Salesforce CRUC \"Restrict Access to @AuraEnabled Apex Methods for Authenticated Users Based on User Profile\" is activated.
Critical update: https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_lc_restrict_apex_authenticated_users.htm
In the 222 (winter 20) release, the above feature was launched. The feature was meant to enable org to control access of lightning methods based on profile permission. In an org where this is enabled but the permission is not granted to the users, this page will not load.
|
2021-10-12 22:12:52 |
W-7014616 |
| Fixed |
Email Studio |
Applying template updates removes email content |
Applying template changes to an email which uses the template can result in content being removed from the email when the update is applied.
|
2021-10-12 22:12:52 |
W-6016532 |
| Fixed |
Journey Builder |
Journey Testing fails if data retention on individual records is added to an entry source DE and later removed |
A Journey configured to use a Data Extension entry source will fail testing if the data extension was originally created with data retention on Individual records turned on, and this data retention was subsequently turned off.
|
2021-10-12 22:12:52 |
W-7133373 |
| No Fix |
Audience/Contacts |
Cannot save/publish owned audiences without Audience Builder Admin or Read Contact Data permission |
In order to save or publish an audience in audience builder, the user must either have the Admin permission checked in the AB General Permissions, OR Salesforce Marketing Cloud > Contacts > Read Contact Data set to allowed. If these are both set to denied, \"An error occurred saving the Audience.null\" will be displayed in the user interface when saving/publishing.
|
2021-10-12 22:12:52 |
W-7133996 |
| No Fix |
Integrations |
Marketing Cloud Connect Sends via Sales Cloud are delayed and send between 15 to 30 minutes after schedule time |
When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the send will complete and tracking is returned. This will occur when the API user is not integrated as a standard user.
|
2021-10-12 22:12:52 |
W-7246586 |
| Fixed |
Integrations |
Marketing Cloud Connect sends via Sales Cloud fail immediately if Approvals are enabled in the Marketing Cloud |
As of Jan 28, 2020, if your Marketing Cloud account is using Approvals and is integrated with Salesforce, sending from Salesforce via the Marketing Cloud Connect managed package will cause the email send to fail immediately.
|
2021-10-12 22:12:52 |
W-7167166 |
| Fixed |
Email Studio |
A/B tests with the word \"rest\" in a subject line will not pass validation |
When creating an A/B Test send, and using the Test Type ‘Subject lines’, using the word “rest’ (in lowercase letters) in one of the subject lines results in a validation error.
|
2021-10-12 22:12:52 |
W-7170507 |
| Fixed |
Email Studio |
Email properties throwing error for deleted campaign |
If a client deletes the Campaign before removing its association with the email from content builder then the client will not be able to attach any New campaign to that email.
|
2021-10-12 22:12:52 |
W-7173390 |
| Fixed |
Admin |
Marketing Cloud Set Up Assistant reverts to 85% completed although it is 100% completed |
When completing all modules and steps in Marketing Cloud Setup Assistant, the user interface initially shows 100% completion but if you refresh the page or go to a different page and navigate back to Setup Assistant, the progress reverts to 85%.
|
2021-10-12 22:12:52 |
W-7032356 |
| No Fix |
Automations |
Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours |
When a triggered automation with queuing enabled is skipped and the instance skips for over 24 hours, the skipped run email notifications are not sent.
|
2021-10-12 22:12:52 |
W-7186387 |
| No Fix |
Integrations |
Marketing Cloud Connect configuration screen in Sales Cloud only accepts lowercase email addresses for Support Ticket Recipient |
Under Marketing Cloud Connect configuration settings, there is a field for \"Support Ticket Recipient\". This field has validation in place that currently only accepts lowercase email addresses. Any attempt to use an email address that is not all lowercase, will cause the save of the settings to fail with an invalid email address error.
|
2021-10-12 22:12:52 |
W-4816414 |
| In Review |
Journey Builder |
Google Analytics: Site Usage and Ecommerce tiles are empty for email activities but are populated on top-level Journey Analytics |
For Marketing Cloud journeys with GA360 enabled, the Ecommerce and Site Usage tiles may show zero stats for email activities. However, the same tiles will show stats when viewing the top-level Journey Analytics.
The issue occurs because the activity-level metrics required to populate these values are not returned by Google. Marketing Cloud is working with Google to resolve this issue so that these metrics are returned correctly for the activity-level dashboards.
|
2021-10-12 22:12:52 |
W-7197773 |
| No Fix |
Audience/Contacts |
PATCH \"contacts/v1/contacts\" route is not throwing an error |
When making a PATCH call using the REST API to /contacts/v1/contacts to update a contact, the response can error and fail to update the contact although the call receives a successful 200 response.
|
2021-10-12 22:12:52 |
W-7067951 |
| In Review |
Admin |
Marketing Cloud Audit Trail Shows Internal IP Addresses |
The Marketing Cloud Audit Trail functionality currently exposes internal IP addresses to customers. There is no tagging to distinguish between external and internal traffic. While this is currently functioning as designed, there is work underway to consider distinguishing between external and internal traffic, and hence distinguishing between external and internal IP addresses.
|
2021-10-12 22:12:50 |
W-7215494 |
| In Review |
Email Studio |
Import errors based on restricted values and max length |
InvalidRestrictedFieldValue error preventing successful import of csv containing a non-default restricted value that is longer than 50 characters.
|
2021-10-12 22:12:50 |
W-7344124 |
| Fixed |
Journey Builder |
Journey Builder Test Mode Errors when an ampersand \'&\' is used in the field name of entry source DE |
When a data extension used as an entry source data extension in Journey Builder has a field name that contains an ampersand \'&\', test mode will fail when clicking save > validate > test and completing the testing prompt. Instead of the test results the UI shows \"We encountered an error running the test, please try again.\"
|
2021-10-12 22:12:50 |
W-7354686 |
| Fixed |
Admin |
GA360: All views associated to a link are deleted when a view is deleted from a child BU |
When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed.
|
2021-10-12 22:12:50 |
W-7369778 |
| Fixed |
Integrations |
GA360: All views associated to a link are deleted when a view is deleted from a child BU |
When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed.
|
2021-10-12 22:12:50 |
W-7369778 |
| No Fix |
Integrations |
Marketing Cloud Connect Individual Email Results (IER\'s) for triggered sends are periodically recreated after being deleted |
Individual Email Results (IER\'s) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account.
|
2021-10-12 22:12:50 |
W-7365476 |
| No Fix |
Email Studio |
Cannot schedule A/B Tests with English(Canada) Culture Code YYYY/MM/DD |
When attempting to schedule an A/B Test with a user with the English (Canada) Culture Code, YYYY/MM/DD for any time in the future, the following error is thrown-
The following errors occurred::
· Start Test Date/Time is invalid. You must enter a current or future send date/time to advance to the next step.
|
2021-10-12 22:12:50 |
W-7459331 |
| Fixed |
Email Studio |
Unable to save Content Block in Internet Explorer 11 |
In IE 11, [Save] button for Content Blocks or [Duplicate] button for any content type (e.g. Email) does not work due to unsupported JavaScript method.
|
2021-10-12 22:12:50 |
W-7265794 |
| Fixed |
Automations |
Triggered Automations fail to start after successful FTP file drop. |
Triggered Automations will intermittently fail when dropping a file on the FTP.
|
2021-10-12 22:12:50 |
W-7134747 |
| Fixed |
Email Studio |
Read-only preference attributes are being automatically deselected on Marketing Cloud default profile center |
This issue is relevant for accounts which use Marketing Cloud\'s default profile center and are not using one which is custom developed. After subscriber-initiated changes are made to preference attribute tick-boxes which are not read-only, any read-only attributes that were previously ticked will be un-ticked. The changes are pushed through the subscriber record on the List/All Subscribers List in addition to Salesforce if the attribute is mapped via MC Connect.
|
2021-10-12 22:12:50 |
W-7196118 |
| No Fix |
Integrations |
Marketing Cloud MSCRM connector Send Dialog \"Verify recipient count\" errors when sending to audiences with ~60k subscribers. |
Customers receiving an error when they click \"Verify Recipient Count\" if the audience size is ~60k subscribers or more.
|
2021-10-12 22:12:48 |
W-7433023 |
| In Review |
Automations |
Automation \'Wait until specified time\' activity corrected for DST a day early |
The customer is running an automation containing a number of WAIT activities , that have been configured to wait until a specified time in successive time zones. It was noted that when a DST change was coming up in New Zealand that that a completion time in the WAIT activity for that zone was applied a day earlier than expected, causing the next step to run at the wrong time.
|
2021-10-12 22:12:48 |
W-7474799 |
| Fixed |
Email Studio |
Marketing Cloud SFTP configuration shows only EID keys |
When configuring a public SSH key for an FTP user authentication, the key selection only shows public SSH keys from the Enterprise. Public SSH Keys from the BU are not available for configuration.
|
2021-10-12 22:12:47 |
W-7694207 |
| No Fix |
Mobile |
Link Tracking in MobileConnect does not return stats for links shortened outside of Marketing Cloud |
MobileConnect uses the Bitly API to shorten links and retrieve link tracking stats. However, with a recent change to the Bitly API, only stats for links that were shortened within Marketing Cloud can be retrieved to be displayed on the UI in MobileConnect.
|
2021-10-12 22:12:46 |
W-7222054 |
| No Fix |
Pages/Sites |
Validation Message for Email field in Smart Capture block reverts to default message |
When using the Content Builder editor to create a CloudPage in Web Studio, the validation message for an Email type form field in a Smart Capture block can automatically revert to the text \"Please enter an email address.\" when switching back and forth between editing other fields in the Smart Capture form.
If steps similar to those outlined in the Repro section are performed before Saving and Publishing the CloudPage, this can result in the custom validation message you had configured for your Email form field being replaced with this default text.
Note: this issue has only been observed with Email type form fields and does not appear to affect other field types.
|
2021-10-12 22:12:46 |
W-7401494 |
| Fixed |
Email Studio |
Thumbnail images in ContentBuilder receive 404 response |
When editing a content area, in some pieces of content, the thumbnail may show as not found.
|
2021-10-12 22:12:45 |
W-7365565 |
| Fixed |
Email Studio |
Content Builder grid can show incorrect number of assets when changing sort by column |
In Content Builder, when sorting by column Type, the full list of assets is returned. However, when sorting by any other column, i.e., Name, Customer Key, Modified, only a portion of the assets are returned.
|
2021-10-12 22:12:45 |
W-7412707 |
| No Fix |
Journey Builder |
Schedule for running Journey shows as \'Not Yet Scheduled\' |
The schedule of a running Journey shows the text \'Not Yet Scheduled\'. When this issue occurs, although the Journey schedule appears as if it is not configured, this is just an issue on the UI and the Journey should still inject records when the Automation associated with the Journey runs.
Note: This issue has only been reported for Journeys using the Data Extension entry source and occurs only when using the Automation schedule type. As this issue has been linked to a code change was applied to fix a Query Activity bug, the automation used in the Journey schedule should also contain a Query Activity that targets the Journey entry data extension.
|
2021-10-12 22:12:45 |
W-7346448 |
| Fixed |
Journey Builder |
Unable to view SMS Activity in Journey Builder |
When attempting to view an SMS activity in a running Journey, you may notice a blank page with the activity continuously loading. This only occurs for SMS Messages created in MobileConnect, not Content Builder.
Attempting to edit SMS activities in draft journeys can also exhibit unexpected behaviour as a result of this bug. This includes missing parameters shown during the original activity creation.
|
2021-10-12 22:12:45 |
W-7403638 |
| No Fix |
Email Studio |
Session warnings when actively working in Marketing Cloud Email Studio |
Performing actions in Email Studio (such as editing an email) do not appear to reset the session timer, resulting in the Session Warning dialog box being presented to the user despite actively working in the account.
|
2021-10-12 22:12:45 |
W-7486296 |
| Fixed |
API |
messageContact route fails when multiple mobile numbers are tied to the same subscriberkey |
The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload.
|
2021-10-12 22:12:45 |
W-6983112 |
| Fixed |
Mobile |
messageContact route fails when multiple mobile numbers are tied to the same subscriberkey |
The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload.
|
2021-10-12 22:12:45 |
W-6983112 |
| Fixed |
Mobile |
AMPScript validation errors in SMS Message Subscriber Preview but message sends successfully |
When a SMS Message using AMPScript would be split into multiple message due to character length, the Subscriber Preview in Content Builder adds HTML to the preview causing an AMPScript validation error to be displayed. The actual message does not contain this HTML and will send successfully.
|
2021-10-12 22:12:44 |
W-7605961 |
| Fixed |
Mobile |
Unable to load MobilePush settings from Setup |
When navigating to Setup > Feature Settings > Mobile Studio > MobilePush the screen fails to load.
|
2021-10-12 22:12:44 |
W-7098432 |
| Fixed |
API |
DataFolder | salesforcedataextension | access_token | API Permission Failed error |
The call to create a Salesforce Data Extensions folder fails when utilizing ClientID/ClientSecret Authentication/token-based authentication.
|
2021-10-12 22:12:44 |
W-7219450 |
| No Fix |
Mobile |
MobileConnect | Mobile Opt-In | Message template unable to be edited after initial save |
If you attempt to modify a Mobile Opt-In message configured with a \"Single Opt-In\" method and Save the message prior to completing it in its entirety. You will receive the following message when this happens:
Fix the validation error below to continue.
Review the Subscription Options terms and click the I Agree checkbox to proceed.
|
2021-10-12 22:12:44 |
W-5726920 |
| In Review |
Mobile |
MobileConnect | Filtered List | Not visible after execution |
If a MobileConnect filtered list has a trailing space, the list will be deleted during the publish.
|
2021-10-12 22:12:44 |
W-7093355 |
| Fixed |
Integrations |
Synchronized Data Source | Lead Object | not pulling in all expected Contacts |
When synchronizing against a Lead object a Synchronized Data Source is not including all expected contacts within its results.
|
2021-10-12 22:12:43 |
W-6812498 |
| Fixed |
Admin |
Blank Screen in Marketing Cloud Setup Application |
When attempting to create a user or make modifications to other objects such as roles within the Setup application, a blank screen is displayed when attempting to save.
|
2021-10-12 22:12:43 |
W-7136731 |
| No Fix |
Email Studio |
Content Builder | Upload Image | Blank upload error | \"Resolve these errors to continue\" |
When uploading images the client receives the error message \"Resolve these errors to continue\". When clicking the link the error box is empty. This happens intermittently and is difficult to reproduce.
|
2021-10-12 22:12:43 |
W-7265948 |
| No Fix |
Email Studio |
List Checkbox not always selected indicating list membership in subscriber Properties |
The Lists tab in the properties of a Subscriber does not show the number of lists a subscriber has opted into. It also does not show a checkbox selected indicating membership. This occurs with accounts that have over 200-300 lists.
|
2021-10-12 22:12:43 |
W-7285886 |
| No Fix |
Email Studio |
Data Filters | Grid timezone always displays CST |
When creating a Data Filter, the UI always displays CST regardless of user time zone in the Grid View when first navigating into a Data Filter folder.
|
2021-10-12 22:12:43 |
W-7344602 |
| Fixed |
Admin |
Auto-Verified Domain such as SAP is set to Is Sendable Address False when verifying the address through a Sender Profile |
When a From Address that is part of an SAP, Private Domain, Registered Domain gets verified in a Sender Profile IsSendable is set to No.
|
2021-10-12 22:12:43 |
W-7217310 |
| Fixed |
Email Studio |
Interactive Content | CloudPages Destination | Only first 50 active CloudPages available for selection |
Only the first 50 CloudPages collections are available within the CloudPAges Destination search collections area.
|
2021-10-12 22:12:43 |
W-7430999 |
| Fixed |
Journey Builder |
Journey Builder Canvas Counts are inaccurate |
Journey Builder Canvas Counts can be inaccurate from one activity to the next.
|
2021-10-12 22:12:42 |
W-7309366 |
| In Review |
Mobile |
MobileConnect Membership Tab displays inaccurate results after saving new subscription |
When following a specific set of steps when saving a new mobile keyword subscription, you may notice inaccurate subscription data on the page. When the page is refreshed, the correct keyword subscriptions are displayed.
|
2021-10-12 22:12:42 |
W-7170231 |
| Fixed |
Email Studio |
Return Path not seeding jobs |
ReturnPath sometimes does not seed jobs when they should be seeded. In some cases, this may be intermittent and in other cases, this may be for all jobs.
|
2021-10-12 22:12:42 |
W-7270971 |
| No Fix |
Mobile |
Schedule date in MobileConnect when using Spanish (Chile) or English (Malaysia) Culture Code |
When selecting a SMS send date with a user using the \"Spanish (Chile)\", \"English (Malaysia)\" Culture Code, selecting a date in the calendar is then passed into the textbox in the American MM/DD/YYYY format instead of the desired DD/MM/YYYY format.
|
2021-10-12 22:12:42 |
W-7334041 |
| Fixed |
Journey Builder |
The _JourneyActivity Data View contains inactive versions of activities |
When writing a SQL query using the _JourneyActivity data view, you may notice more activities than are present on your journey canvas. Each time a draft version of a journey is saved, we create new \"active\" versions of each of the activities and set all previous activities to \"inactive\". This is only visible/noticeable in the data view and otherwise has no impact on any other Journey functionality.
|
2021-10-12 22:12:42 |
W-7342597 |
| Fixed |
Journey Builder |
Total Journey Count in Journey Dashboard does not load |
The Journey Count in the upper left hand section of the Journey Dashboard will fail to populate the total number of Journeys when any Journey has a goal configured to be over 1,000,000 total population.
|
2021-10-12 22:12:42 |
W-7446952 |
| Fixed |
Email Studio |
All Subscribers | Subscriber Properties | Add to subscriber lists |
When a user adds a subscriber to a list through the list tab via the subscriber properties in Email Studio, the subscriber is removed from the lists they are already assigned. This may result in list membership being displayed for a subscriber that is not accurate or subscribers being removed from lists that they were previously members of.
|
2021-10-12 22:12:42 |
W-7636934 |
| No Fix |
Journey Builder |
Quickly activating v2 before v1 is done injecting causes contacts to be split between versions |
Quickly activating v2 before v1 is done injecting causes contacts to be split between versions.
|
2021-10-12 22:12:42 |
W-7435098 |
| No Fix |
Email Studio |
Outlook Rendering/Stacking issue on iOS | Default MC Content Builder Template |
Outlook for iOS is not stacking as expected when using the default CB templates.
|
2021-10-12 22:12:42 |
W-7318128 |
| No Fix |
Integrations |
MSCRM Contact/Lead Email Address does not update All Subscribers list Email Address |
Within a MSCRM On-Premise environment, if a Email Address is used that is different than the Email Address contained on the all subscriber list, the wrong email address will be sent to.
|
2021-10-12 22:12:42 |
W-7302114 |
| No Fix |
Email Studio |
Content Builder | Large images affect width of email body within Default MC Templates |
Width of Email body is not respected when large images are used. Affecting Outlook Desktop 10, 13, 16, 19 (not MacOS version), Windows Mail and Office 365.
|
2021-10-12 22:12:42 |
W-7470508 |
| No Fix |
Email Studio |
Social Block | No border radius |
In some browsers, the border-radius for the Social Block is not rendered correctly.
|
2021-10-12 22:12:42 |
W-7509306 |
| No Fix |
Email Studio |
Dynamic Content block | empty fallback | padding rendering issue |
In a Dynamic Content block, when the default/fallback block is left as empty to collapse, the padding blows out on Outlook email clients.
|
2021-10-12 22:12:42 |
W-7116545 |
| No Fix |
Email Studio |
Button styles affect proceeding slot styling within Default MC Templates |
Button styles affect the following slot within a Default MC Template on Office 365 and Outlook Web Clients.
|
2021-10-12 22:12:42 |
W-7470438 |
| In Review |
Mobile |
Import from Data Extension | MobileConnect | Import fails with \"Mobile Number\" field spelling |
When importing from a Data Extension to MobileConnect, if there is a space in the field \"Mobile Number\" it will cause the import to fail.
|
2021-10-12 22:12:42 |
W-5941109 |
| In Review |
Email Studio |
Import from Data Extension | MobileConnect | Import fails with \"Mobile Number\" field spelling |
When importing from a Data Extension to MobileConnect, if there is a space in the field \"Mobile Number\" it will cause the import to fail.
|
2021-10-12 22:12:42 |
W-5941109 |
| In Review |
Mobile |
Renaming a Data Extension that has been used in a Mobile Message causes the targeted count to be 0 |
Renaming a Data Extension that has been used in a Mobile Message causes the targeted count to be 0. This is purely cosmetic. The send will go to the appropriate audience/number of subscribers.
|
2021-10-12 22:12:42 |
W-7657954 |
| No Fix |
Sending |
Unable to use Forward to a Friend in an Email using special characters |
When performing a send using special characters like for example Chinese letters in the subject line of an email that include a Forward to a Friend link, when clicking on submit at Forward to a Friend page, the following error is displayed: \"Sorry, an error has occurred please close your browser and try again..\"
|
2021-10-12 22:12:41 |
W-7557283 |
| Fixed |
Einstein/Predictive |
Contents are not tagged - Einstein Content Tagging |
When Einstein Content Tagging is enabled and set up correctly, contents are not being tagged. You can see this behavior when you have more than 50 asset folders.
|
2021-10-12 22:12:41 |
W-7592997 |
| No Fix |
Email Studio |
Single Quote \' in Email Address Username |
Currently the Single Quote \' character is not supported in Email Addresses in the Marketing Cloud. This may cause issues when attempting to send test emails to validate content/cause legitimate subscribers not to be treated as valid subscribers.
|
2021-10-12 22:12:41 |
W-7601070 |
| Fixed |
Automations |
Bounce count rarely matches between UI and _Bounce DataView |
Bounce count rarely matches between the UI in my Tracking and the _Bounce DataView. This is because the _Bounce Dataview does not exclude false bounces from it\'s statistics.
|
2021-10-12 22:12:41 |
W-7231701 |
| In Review |
Audience/Contacts |
Remainder should be included when all segments are removed but exclusion exists |
Prerequisites: Segmented Audience that uses Exclusions and does not publish Reminder. Reminder contains some subscribers. Audience publish is configured to publish all segments into one DE.
Under this prerequisites, When all Segments are deleted Audience will publish nothing.
|
2021-10-12 22:12:41 |
W-5900516 |
| No Fix |
Sending |
User Initiated Sends and Triggered Sends, if the Start Time or End Time is set to a time that equates to 00:00 CST after timezone calculations, |
When a customer sets the Start time or End time for a throttle in User Initiated Send or Triggered Send, and the Start time or End time equates to 00:00 after timezone calculations using the classic UI, the Start Time and End time will be blank if the Throttle is removed and then added back.
|
2021-10-12 22:12:40 |
W-7885952 |
| No Fix |
Email Studio |
Empty Web Analytics string causes Click Activity page to Error in Tracking |
When loading Click Activity in Email Studio Tracking, you may get the error below.
\'An error occurred loading the page: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: startIndex\'
This is caused by having Web Analytics enabled
|
2021-10-12 22:12:40 |
W-7756696 |
| Fixed |
Email Studio |
Email tracking link \"Click Activity\" page displays white screen. |
Some email sends may have an issue displaying the link tracking \"Click Activity\" overlay page. The page will hang on a white screen or eventually show an error after several minutes.
|
2021-10-12 22:12:40 |
W-7291935 |
| Fixed |
Sending |
Help URL 404s in Send Email Wizard |
The \"Learn More\" Help link in the UI is broken when going through the Content Builder Send Flow
|
2021-10-12 22:12:40 |
W-7801545 |
| Fixed |
Email Studio |
Help URL 404s in Send Email Wizard |
The \"Learn More\" Help link in the UI is broken when going through the Content Builder Send Flow
|
2021-10-12 22:12:40 |
W-7801545 |
| Fixed |
Email Studio |
Unable to copy HTML contents from Code View - template based emails |
Currently, it is difficult to copy code directly out of the code view of a Template-Based email.
|
2021-10-12 22:12:40 |
W-7896873 |
| No Fix |
Email Studio |
Mixed Content Error Message on Email Overview Page |
In an account that does not have secure image URLs enabled, when accessing recent Content Builder emails on the Overview page, a mixed content warning message is displayed.
|
2021-10-12 22:12:39 |
W-7378851 |
| Fixed |
Email Studio |
Content Builder All Shared Content Folder not loading when it contains >5000 assets |
When the All Shared Content Folder in Content Builder has >5000 assets, the content intermittently fails to load and is greyed out.
|
2021-10-12 22:12:39 |
W-7879614 |
| No Fix |
Mobile |
MobileConnect Double Opt In Confirmation Message not Sent on Shared Short Code |
When using a Double Opt In message in MobileConnect with a Shared Short Code, the initial message is received but the confirmation message is not received.
|
2021-10-12 22:12:39 |
W-7839153 |
| Fixed |
Mobile |
Mobile filtered lists when refreshed gets struck in QUEUED Status |
When Mobile filtered Lists are refreshed, Most of the times criteria is evaluated correctly and Contacts are returned in response. However sometimes this refresh gets struck & Spinning wheel is displayed consistently.
|
2021-10-12 22:12:39 |
W-6585826 |
| Fixed |
Email Studio |
Changing from desktop to mobile in subscriber preview only updates Text view |
When doing a preview and test, changing from Desktop to Mobile preview does not change for the html version of the email. However, clicking on \"plain text\" and mobile will show the appropriate text preview on a mobile device.
|
2021-10-12 22:12:39 |
W-7874473 |
| No Fix |
Email Studio |
Unable to view list contents |
Currently, there are some lists that may not open in the UI as expected.
|
2021-10-12 22:12:39 |
W-7874114 |
| No Fix |
Email Studio |
Interactive Email - Email form does not work with shared data extensions in a child BU |
When the Email Form block is used in a child BU and targets a shared DE, the form submission (DE writes) are failing.
|
2021-10-12 02:45:25 |
W-9289752 |
| In Review |
Mobile |
Cannot add mobile subscription through UI when system locale not in US format ie. \'mm/dd/yyyy\' |
When we attempt to add Mobile subscription through UI from any operating system which has \'system locale\' set to anything other than US format i.e \'mm/dd/yyyy\', we get the below error \"An error occurred attempting to save the mobile subscription. Contact Global support for additional assistance regarding this error\". The reason for this is that the code used to generate the date uses toLocaleString, which in some cases will use the system locale date formatting as default. The route itself expect US date formatting.
|
2021-09-29 17:24:06 |
W-6862946 |
| No Fix |
Pages/Sites |
External CSS does not get applied to CloudPage Code View or Preview |
When a link tag (i.e. ) is used within HTML in a CloudPage to reference external CSS, the CSS from the external stylesheet does not get applied in the preview of the page that is displayed in the Code View or the preview that renders after clicking the Schedule/Publish button.
However, once the page is published and the URL to the CloudPage is opened in browser, the external CSS is applied. This only appears to affect the previewing of the page within the editor.
|
2021-09-21 00:28:23 |
W-9868940 |
| Fixed |
Journey Builder |
Filtering may work differently for condition sets using a new filter. |
A new filter implementation was applied to a small part of the account. Under the new version of filter, filtering may work differently than previous one for condition sets using the multiple conditions combined with AND & OR operators, or using an AND operator with the relationship of 1:M cardinality.
|
2021-09-14 16:14:15 |
W-8289187 |
| In Review |
Email Studio |
Opted out Subscribers status not getting updated after import |
Subscribers that have opted out of all mail via the \'Unsubscribe from All\' button in the Unsubscribe Center cannot be reset to an active status via an import to the All Subscribers list.
|
2021-09-10 04:10:17 |
W-4949224 |
| No Fix |
Email Studio |
Deleting a Sender Profile causes wrong Sender Profile to be displayed on Screen |
When a user deletes a Sender Profile used in a send definition (Journey Builder, Triggered Sends, User-Initiated Sends, etc) the UI will default to an active Sender Profile despite that not being what is actually applied to the send. For example, in Journey Builder the Email Activity will show the \"Default\" Sender Profile. The same send definition found in Email Studio under Interactions will show the first alphabetically listed Sender Profile.
Note, in the Interactions Screen for the send definition you are viewing, you should see a banner that states the Sender Profile has been deleted.
|
2021-08-25 23:33:56 |
W-9775768 |
| No Fix |
Email Studio |
Permissions tab missing when loading Shared Data Extensions |
The Permissions tab does not show up in a Shared Data Extension the first time it is accessed. You must exit the Shared Data Extension and come back to it in order the the Permissions tab to appear. This may occasionally occur with the Tracking tab as well.
|
2021-08-11 22:00:51 |
W-5583043 |
| No Fix |
Journey Builder |
Campaign Member Activity action removed when configured with FIND and UPDATE |
When a Journey is configured using the objects : Criteria, filters and fields as well as a Campaign Member Activity dragged inside the journey, then the entered details and the action previously configured with FIND AND UPDATE for this Activity will be set to SIMPLE UPDATE when re-opening the campaign member activity.
|
2021-08-11 22:00:51 |
W-7170261 |
| In Review |
Journey Builder |
Audience Studio entry sources with contact filter not saving correctly |
In some case, saving an Audience Studio entry source with contact filters are not saving correctly, causing the attributes in the filter to display as \'undefined\'.
Users will also experience issues validating the journey, with the system reporting the error \'JourneyBuilderContactService.Validate error\'.
|
2021-07-22 16:49:34 |
W-8821560 |
| In Review |
Email Studio |
Reply Mail Management | Download Instructions link broken |
Currently, the Download Instructions link within Reply Mail Management\'s configuration page is broken.
|
2021-07-22 05:17:09 |
W-7742593 |
| Fixed |
Einstein/Predictive |
Missing translations for some culture codes with Einstein Recommendation |
When you are using for example a culture code such as Hebrew (Israel) or Finnish from the set up of Marketing Cloud then the UI for Einstein Recommendation is broken.
|
2021-07-16 16:40:36 |
W-9317880 |
| Fixed |
Einstein/Predictive |
Einstein Behavioral Triggers Block doesn\'t wrap links |
Links located within a Behavioral Trigger Content Block, currently are not wrapped and tracked like other links within the email.
|
2021-07-16 16:39:09 |
W-8510992 |
| No Fix |
Automations |
Start Date/Time is incorrect when selecting “Weekdays” or “Yearly” repeat option |
Scheduled automation - Start Date/Time is incorrect when selecting “Weekdays” or “Yearly” repeat option and automation is scheduled on 01/01 with a time zone that would be the previous day CST.
|
2021-07-07 21:49:07 |
W-8935585 |
| No Fix |
Audience/Contacts |
Cannot clear Mobile numbers from Fields with data Type as Phone on Data extensions / Contact Builder UI |
Cannot clear Mobile numbers from Fields with data Type as Phone on Data extensions / Contact Builder UI.
|
2021-07-07 21:49:07 |
W-9037329 |
| No Fix |
Email Studio |
GTL Displaying in Journey Builder Sends tracking Export |
When a customer Exports a Copy of Email for a Journey Builder Send via tracking, if the email contains Guide Template Language it displays in the resulting PDF file.
|
2021-07-01 21:35:32 |
W-9176280 |
| In Review |
Email Studio |
Click Tracking Incorrectly shows http URL when secure URL is used |
Click Tracking in Email Studio shows the http version of a URL despite sending the https version.
|
2021-07-01 02:14:39 |
W-9535890 |
| No Fix |
Journey Builder |
Report Output not Reflecting Chosen Time Zone |
When scheduling a report, it will show the user/account/report specific localized time zone. Once the time zone data is output, it shows in CST (no daylight savings) instead of the clients timezone.
|
2021-06-29 22:38:00 |
W-3750254 |
| In Review |
Einstein/Predictive |
Einstein Recommendation - Preview Display dropdown does not populate with content items |
The preview in regards to Content Display for Einstein Recommendation will not return content items within the dropdown list.
|
2021-06-29 00:39:28 |
W-9520738 |
| No Fix |
Email Studio |
HTML emails in Send Flow of Email Studio has a dark grey background in Review and Send |
When sending an HTML email using Email Studio Send Flow the email preview at Review and Send shows a dark grey background.
The email sends with the standard white background.
The email has a white background in Automation Studio > Activities > Email Activity > Activity Summary.
The email has a white background in Email Studio Send Preview.
It only has the dark background when sending in Email Studio.
|
2021-06-09 20:57:07 |
W-9068628 |
| No Fix |
Journey Builder |
Unable to copy journey if the schedule start date is in the past |
User is unable to copy an existing running journey if the schedule start date is in the past.
|
2021-06-09 20:57:07 |
W-7953562 |
| No Fix |
Einstein/Predictive |
Behavioral Trigger Block returning 404 when using preview |
When previewing an email containing a Behavioral Trigger block and when clicking on the item from the preview, you will be redirected to a 404 page.
|
2021-06-09 20:57:07 |
W-9298101 |
| No Fix |
Automations |
Triggered automation ran twice when only one file was uploaded |
Triggered automations can run twice under certain criteria:
1) Business units are configured to use the top level EID ftp folder path.
2) One business unit has a triggered automation configured to queue files and is using a file name pattern similar to the one being used in triggered automations across other BUs.
|
2021-06-09 20:57:07 |
W-9304475 |
| Fixed |
Email Studio |
Parameter Manage | Zero Width Space/%80%8b | inserted query string |
When copy/pasting a string into Parameter Manager, commonly a zero width space (%80%8b) is unintentionally added.
|
2021-06-08 21:17:44 |
W-9225246 |
| No Fix |
Email Studio |
Publication list when shared across Business Units cause jobs to be cancelled |
When we share a publication list that belonged to a Business Unit with another Business Unit and use the same in an Email Send. The send does not happen as the associated job gets cancelled.
|
2021-05-20 02:15:56 |
W-8383252 |
| In Review |
Audience/Contacts |
Audience\'s Data Extension \'SegmentName\' and \'SegmentCode\' default to EmptyString() |
Audience\'s Data Extension \'SegmentName\' and \'SegmentCode\' default values show up with EmptyString() when left empty while creating Audience.
|
2021-05-10 21:55:19 |
W-9055714 |
| In Review |
Mobile |
Some DeviceIDs are using non-alphanumeric characters |
When Devices are registered in MobilePush, a DeviceID is automatically supplied by the device. These IDs should be unicode, but some may not be and can include invalid characters.
|
2021-05-10 20:32:19 |
W-8988713 |
| In Review |
Admin |
Convert XML Data Extract does not work when it created in Automation Studio |
The \"Convert XML\" Data Extract does not work when it is created in Automation Studio. |
2021-04-29 21:36:00 |
W-5301511 |
| In Review |
Email Studio |
Convert XML Data Extract does not work when it created in Automation Studio |
The \"Convert XML\" Data Extract does not work when it is created in Automation Studio. |
2021-04-29 21:36:00 |
W-5301511 |
| In Review |
Automations |
Convert XML Data Extract does not work when it created in Automation Studio |
The \"Convert XML\" Data Extract does not work when it is created in Automation Studio. |
2021-04-29 21:36:00 |
W-5301511 |
| No Fix |
Automations |
SOAP API request to create Automation folders using DataFolder object are failing |
When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: \"API Permission Failed\"
|
2021-04-28 23:59:16 |
W-8558450 |
| No Fix |
API |
SOAP API request to create Automation folders using DataFolder object are failing |
When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: \"API Permission Failed\"
|
2021-04-28 23:59:16 |
W-8558450 |
| Fixed |
API |
REST API Data Events - Increment Column Value - not matching on composite primary key |
The REST API \'increment a column value by data extension external key\' PUT call does not properly match records in data extensions defined with composite keys, and will update all records that match the first part of the key.
|
2021-04-16 17:14:33 |
W-3805669 |
| No Fix |
Audience/Contacts |
Audience Builder refresh fails with high number of segments/exclusions |
Audience Builder may fail to refresh an audience when a high number of segments and/or exclusions (100+) are used.
|
2021-04-14 21:12:34 |
W-9019631 |
| No Fix |
Einstein/Predictive |
Web & Mobile Analyics Icons are missing |
When navigating through Web & Mobile Analytics, certain icons are missing or are replaced with letters that have no correlation to the data they are representing. |
2021-04-14 20:22:00 |
W-8387361 |
| No Fix |
Einstein/Predictive |
Refreshing Web & Mobile Analytics redirects to Einstein setup |
When refreshing Web & Mobile Analytics, you will be redirected to the Einstein recommendation setup. |
2021-04-14 20:20:00 |
W-8619718 |
| No Fix |
Einstein/Predictive |
Incorrect location in Web and Mobile Analytics |
Location are incorrectly logged in Web and Mobile Analytics.This issue is due to an out of date library used for the mapping between IP addresses and countries. |
2021-04-14 20:19:00 |
W-8444218 |
| No Fix |
Einstein/Predictive |
Discrepancy using Page Popularity tile with Web and Mobile Analytics |
When using the tile Page Popularity from Web and Mobile Analytics, we can see a discrepancy regarding the number of known users and Anonymous users which can lead to confusion when comparing others tiles from the dashboard with Page Popularity tile.
|
2021-04-14 20:18:53 |
W-8903165 |
| No Fix |
Einstein/Predictive |
Web & Mobile analytics export to Data extension has less records than the tile |
Within Web & Mobile Analytics customers can export identified subscribers, however this process only current exports ~100 subscribers |
2021-04-14 20:17:00 |
W-7059874 |
| Fixed |
Einstein/Predictive |
Einstein Engagement Scoring | casing consistency in email |
Currently casing within Einstein Engagement scoring is not always the same for scores for the same email address.
|
2021-04-14 20:08:55 |
W-7913867 |
| Fixed |
Einstein/Predictive |
Einstein Data Extension not populated |
It is possible that Einstein Data Extension are not being populated at all with data even if you can see on the Einstein Engagement Score User Interface some data.
|
2021-04-14 20:02:30 |
W-7987705 |
| Fixed |
Einstein/Predictive |
Einstein Engagement Scoring selecting a persona highlights incorrect population |
When viewing the Email Engagement Prediction graph, the \"selective subscribers\" and \"window shoppers\" personas highlight the wrong area of the graph. The selective subscriber\'s persona highlights what the window shoppers persona should highlight and vice versa.
|
2021-04-14 19:56:41 |
W-8820673 |
| Fixed |
Einstein/Predictive |
Behavioral Triggers - Incorrect quantities when cart contains multiple variants of one product code. |
When a customer has multiple variants of a single product code, the quantity is inflated
|
2021-04-14 19:54:12 |
W-8294053 |
| In Review |
Automations |
Email Calendar Automation Events have Incorrect Re-occurrence Times |
When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run.
|
2021-04-13 12:26:16 |
W-4368559 |
| In Review |
Email Studio |
Email Calendar Automation Events have Incorrect Re-occurrence Times |
When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run.
|
2021-04-13 12:26:16 |
W-4368559 |
| In Review |
Sending |
Email Calendar Automation Events have Incorrect Re-occurrence Times |
When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run.
|
2021-04-13 12:26:16 |
W-4368559 |
| In Review |
Integrations |
Individual Email Results fail to write to Salesforce when a record has been deleted, merged, or the user does not have access to the record |
Individual Email Results are pushed to Salesforce in batches. When an error occurs in SalesCloud in the process of creating IER’s, IER’s fail to create for other contacts or leads in the batch. This happens when a contact or lead has been deleted, merged, or the user does not access the contact/lead. |
2021-04-12 21:18:00 |
W-7544314 |
| In Review |
Journey Builder |
Journeys builder related reports failed to load due to invalid character in Journey name |
We recently discovered through a case that they were unable to access certain Journey Builder related features, including JB Reports. Upon further investigation, this was because their Journeys have an invalid character in their name (specifically the backspace character/unicode character 8). As such the character was not parsable by certain functionality. |
2021-04-08 04:23:00 |
W-9089100 |
| In Review |
Automations |
Email Archive file transfer activity does not generate .html files when email conversion is set to HTML |
The filename field in the archive index files is not receiving the \'.html\' file extension when the email conversion option is set to HTML.
|
2021-04-02 02:16:12 |
W-8952155 |
| No Fix |
Pages/Sites |
AMPscript does not work in URL Redirect of smartcapture |
AMPscript does not work in URL Redirect of smartcapture. (%% is recognized as URL encoded)
|
2021-03-30 20:29:04 |
W-8523864 |
| No Fix |
Email Studio |
The page can hang when viewing the Email Overlay View tab for a text only email that contains the less-than sign. |
When viewing the Email Overlay View tab for a text only email that contains the less-than sign ( |
2021-03-16 01:22:45 |
W-8843750 |
| In Review |
Audience/Contacts |
Cannot Import data into MobileConnect Standard Existing list when navigating from Overview page |
When attempting to Import via MobileConnect by clicking the Add Contacts button on the Overview page, the Import model is not loading correctly when selecting \"To an Existing Standard List\".
|
2021-03-09 20:10:02 |
W-8926819 |
| Fixed |
Journey Builder |
Contact Pathing feature stuck in Loading for Contacts that met Goal Criteria |
When attempting to use the Contact Pathing feature from the Health tab within Journey Builder, it can sometimes become stuck in \"Loading\" for contacts that have met goal criteria. Contacts that have not met the goal work as expected.
|
2021-03-08 22:24:58 |
W-8907063 |
| Fixed |
Journey Builder |
Journey Validation never completes |
When validating a journey, the validation never completes. This is specific to journeys with engagement splits that have joins after the engagement splits.
|
2021-03-08 22:24:58 |
W-8486122 |
| Fixed |
Journey Builder |
Journey Validation fails with a schedule in the past |
When creating a new version of a schedule Journey, the validation says a start time cannot be in the past.
|
2021-03-08 22:24:58 |
W-8881946 |
| No Fix |
Mobile |
\"Invalid Date\" Is Shown for date values used in Filtered Mobile Lists |
When creating filtered mobile lists in MobileConnect or MobilePush, you may use a date field. After saving the date, refreshing the list, and clicking edit on the filter you can see \"Invalid Date.\" This only occurs in browsers other than Google Chrome.
|
2021-03-01 21:10:18 |
W-4081379 |
| Fixed |
Integrations |
Marketing Cloud Connect on S12 unauthorized endpoint errors due to missing remote site settings in Salesforce |
When moving to or being setup on Marketing Cloud\'s Stack 12, you will need to manually create “Remote Site Setting” records for Stack 12 in Salesforce. If these are not added, you may encounter errors within the MCC managed package similar to \"Unauthorized Endpoint\".
|
2021-02-19 17:32:11 |
W-8563275 |
| Fixed |
Pages/Sites |
CloudPages Preview shows error with certain AMPScript or SSJS functions |
CloudPages Page Preview displays an error when an AMPScript or Server-Side Javascript (SSJS) function that inserts, updates, or reads data from a data extension is included in the body of the page.
|
2021-02-16 23:11:01 |
W-8853790 |
| Fixed |
Journey Builder |
Errors updating Decimal & Currency field with more than 5 digits / negative values in Sales Cloud Object Activity |
If a user enters more than 5 digits / negative value in a number or currency field type within a Sales Cloud Activity - Journey Builder will throw the below errors;
- Please enter a valid number of type double
- Please enter a valid decimal number without currency symbols.
|
2021-02-16 19:04:09 |
W-6702977 |
| Fixed |
Journey Builder |
Wait By Attribute Activity in Journey Builder does not wait more than 60 months |
When configuring a Wait By Attribute Activity in Journey Builder, the option is presented to specify wait intervals greater than 60 months. If a time frame greater than 60 months is selected, the wait activity will wait only for 60 months.
|
2021-02-16 19:04:09 |
W-8008435 |
| Fixed |
Mobile |
The response of delivery status of a message using GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} can result into Unknown token |
Using API route GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} to get the delivery status of a message can result into Unknown token
|
2021-02-16 19:04:09 |
W-8054705 |
| Fixed |
API |
The response of delivery status of a message using GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} can result into Unknown token |
Using API route GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} to get the delivery status of a message can result into Unknown token
|
2021-02-16 19:04:09 |
W-8054705 |
| Fixed |
Audience/Contacts |
Adding Audience Builder Attribute breaks AB Automation |
It is possible to cause the Audience Builder Automation to begin failing by adding an attribute through the Audience Builder Self-Service Tool from a Data Extension which does not contain a Primary Key Field.
|
2021-02-16 19:04:09 |
W-8153884 |
| Fixed |
Journey Builder |
Journey Builder Email Analytics incorrect Not Sent Rate |
Within a Journey Builded Email activity the \"Not Sent Rate\" displays an incorrect percentage
|
2021-02-16 19:04:09 |
W-8391808 |
| Fixed |
Email Studio |
Throttled jobs with no throttle limit throws \'NullReferenceException\' |
In some scenarios clients may receive notifications for cancelled actions that reference OMM.OMMSlot.ReleaseThrottledSlot in the failure message. In these scenarios the job will be placed in a cancelled state.
|
2021-02-16 19:04:09 |
W-7139766 |
| Fixed |
Sending |
Throttled jobs with no throttle limit throws \'NullReferenceException\' |
In some scenarios clients may receive notifications for cancelled actions that reference OMM.OMMSlot.ReleaseThrottledSlot in the failure message. In these scenarios the job will be placed in a cancelled state.
|
2021-02-16 19:04:09 |
W-7139766 |
| Fixed |
Audience/Contacts |
Error when publishing audience to a shared DE. |
Error when publishing audience to a shared DE folder.
|
2021-02-16 19:04:09 |
W-6505140 |
| Fixed |
Email Studio |
Content Builder Mixed content does not warn when HTTP locations exist in Content |
Currently there is nothing within the UI that is designed to warn users when they might run into mixed content issues via content created through Content Builder. See Chrome information here:
https://www.chromestatus.com/feature/5691978677223424
|
2021-02-16 19:04:09 |
W-7686577 |
| Fixed |
Mobile |
MobilePush messages scheduled with (GMT-03:00) Brasilia are saving/scheduling sends with incorrect Timezone Offset of GMT-02:00 |
MobilePush messages scheduled with (GMT-03:00) Brasilia are saving/scheduling sends with incorrect Timezone Offset of GMT-02:00. This results in a send going out 1 hour earlier than expected.
|
2021-02-16 19:04:09 |
W-8382940 |
| Fixed |
Journey Builder |
Path Optimizer Engagement stats not accurate for shorter duration tests |
The Engagement stats shown in the Path Optimizer activity summary at times shows inaccurate results. This has primarily been observed for journeys with short Path Optimizer test duration.
|
2021-02-16 19:04:09 |
W-8453607 |
| No Fix |
Automations |
Notification email not sending when data verification activity fails |
When a data verification activity fails there is no notification email sent for the client.
|
2021-02-12 23:01:58 |
W-5374875 |
| No Fix |
Audience/Contacts |
After renaming a Population Data Extension, relationships will no longer show what fields were linked |
After renaming a Population Data Extension, relationships will no longer show what fields were linked.
|
2021-02-09 17:58:10 |
W-5127526 |
| No Fix |
Audience/Contacts |
Unable to see text entered when manually entering records into data extension |
When manually entering records into a data extension with more than 30 fields, it is possible that the text boxes will not be large enough to display the value being entered.
|
2021-02-09 17:58:10 |
W-5516424 |
| No Fix |
Mobile |
Unable to paste pipe characters into MobileConnect |
In various parts of the MobileConnect application, copying and pasting text with a pipe character will automatically move the pipe character to the end of the pasted text.
|
2021-02-08 16:26:46 |
W-6688545 |
| No Fix |
Email Studio |
Pending/Scheduled sends reflect De-duplicate By Email status from send definition instead of the job level status |
When updating an User-Initiated Email to de-duplicate by email address, all scheduled sends in tracking related to the User-Initiated Email reflects this change. This change is also reflected in the email send definition. However at the job level De-duplicate By Email still equals 0. Once the scheduled send is executed, it sends with the status it was created with.
|
2021-02-03 18:46:59 |
W-4979706 |
| No Fix |
Automations |
Double Hyphen Comments in Query Activities cause them to fail during execution |
Utilizing double hyphen comments in SQL Activities cause them to fail at run time.
|
2021-01-30 02:44:26 |
W-4852510 |
| In Review |
Journey Builder |
API Events created in Journey canvas do not appear in Sync to Other Systems |
When attempting to associate Journeys in Sync to Other Systems for a User Segment in Interaction Studio (formerly Everagage), Entry Events created from the Journey Canvas do not appear. |
2021-01-29 08:23:00 |
W-8818380 |
| No Fix |
Admin |
Data Extension date format in Contact Builder displaying MM/DD/YYYY - ignoring Admin set Account Date Format / User Culture Code |
Accounts configured with Date Format DD/MM/YYYY (eg - English (United Kingdom)) do not display the expected date format in Contact Builder Data Extensions, instead display as MM/DD/YYYY, despite Account/User preferences.
|
2021-01-28 18:08:18 |
W-4919945 |
| No Fix |
Integrations |
Salesforce Triggered Sends with subsequent rule can prevent evaluation of other triggered sends |
Salesforce Triggered Sends with subsequent rule can prevent evaluation of subsequent triggered sends.
|
2021-01-27 21:17:35 |
W-5482327 |
| In Review |
Automations |
Using ampersand in E-Mail when creating notification email for data verification activity shows \"Invalid Email\" Error |
When adding an email to the notification email field in a data verification activity within automation studio, an invalid email error shows when there is an ampersand symbol within the email itself.
|
2021-01-26 09:52:41 |
W-8763665 |
| In Review |
API |
SOAP API request to create Automation Folders using DataFolder object is failing |
When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: \"API Permission Failed\" |
2021-01-25 22:27:00 |
W-8558450 |
| In Review |
Automations |
SOAP API request to create Automation Folders using DataFolder object is failing |
When a SOAP API request is made to create Automation folders using the DataFolder object, the request fails with the following error: \"API Permission Failed\" |
2021-01-25 22:27:00 |
W-8558450 |
| No Fix |
Integrations |
Vertical tab inside of a link name/alias will prevent link details from being created in Salesforce for Marketing Cloud Connect send. |
When using a vertical tab in the alias (link name) of a link in a Content Builder email, and using that email for a Marketing Cloud Connect integrated send, Aggregate Link details for this link and other links in the email send will not be pushed back to Salesforce and their IERs.
|
2021-01-22 16:32:42 |
W-8766427 |
| No Fix |
Integrations |
Whitespaces in Marketing Cloud Connect\'s triggerUtility.automate command can prevent triggered send activation |
When using Triggered Sends with Marketing Cloud Connect, if the \"triggerUtility.automate(\'{object name}\');\" or \"triggerUtility.automateByName(\'{object name}\');\" commands contain a whitespace between the opening or closing parenthesis, activation of a trigger using that object would fail.
|
2021-01-15 17:28:27 |
W-8721061 |
| In Review |
Admin |
Option \"Do not require Identity Verification for SSO Logins\" under security setting of child BU doesn\'t change the value for SSO enabled accounts. |
Option \"Do not require Identity Verification for SSO Logins\" under security setting of child BU doesn\'t change the value.
|
2021-01-05 22:38:15 |
W-7897885 |
| No Fix |
Journey Builder |
Journey Builder Email Activity does not load when there are no Commercial Send Classifications |
Journey Builder Email Activity does not load when there are no Commercial Send Classifications
|
2020-12-28 23:42:34 |
W-7722735 |
| In Review |
Email Studio |
Imports | Import Result File | Unecrypted PII data email address or otherwise if included |
Currently the results files that are generated for import activities contain email address information in an unencrypted form.
|
2020-12-11 19:59:44 |
W-6277942 |
| No Fix |
Einstein/Predictive |
Einstein Content Block (Email Recommendations) not selectable within Stack 50 |
The Einstein Content Block with Content Builder, used to leverage Email recommendations logic is not selectable for accounts located on Stack 50.
|
2020-12-10 23:28:25 |
W-6144007 |
| Fixed |
Journey Builder |
Journey Builder Entry Event Schedule does not save the run date on the first attempt |
When configuring a single send journey or a multi-step journey, there is the option to schedule the journey in the future. The first attempt to do so does not save properly.
|
2020-12-04 04:35:20 |
W-8432943 |
| No Fix |
Integrations |
Duplicate IERs for converted leads |
Converted leads can show an Individual Email Result for both the lead and converted lead (contact) records.
|
2020-12-02 17:03:25 |
W-3990921 |
| In Review |
Journey Builder |
Automation schedule is changed when Journey scheduled by that automation is stopped |
Automation schedule is changed when Journey scheduled by that automation is stopped |
2020-11-24 06:51:00 |
W-7674135 |
| In Review |
Automations |
Automation schedule is changed when Journey scheduled by that automation is stopped |
Automation schedule is changed when Journey scheduled by that automation is stopped |
2020-11-24 06:51:00 |
W-7674135 |
| In Review |
Audience/Contacts |
Contact Builder | All Contacts | Non-ASCII characters not supported within Email Subject Line in Engagement > Activity |
Non-ASCII characters display as question marks (??) within Content Builder > All Contacts > Engagement instead of the characters that they actually are.
|
2020-11-16 15:56:13 |
W-6764434 |
| Fixed |
Pages/Sites |
Settings CloudPage\'s response header \"Cache-Control\" to \"no-cache,no-store\", the \"no-store\" does not save. |
CloudPages sets the \"Cache-Control\" HTTP Header to \"no-cache\" regardless of what is done via SSJS Platform methods such as \"HTTPHeader.SetValue.
CloudPages should respect what the customer passes in via SSJS and allow them to use that value for Cache-Control.
|
2020-11-09 16:36:16 |
W-6057289 |
| Fixed |
Journey Builder |
Decision Split cannot be configured to correct UI error if Journey is saved before configuring schedule automation |
When Journey using Data Extension entry source is saved without configuring a schedule, Decision Split activities in the Journey cannot be configured after schedule automation is added.
The error \"Entry Event Modified. Update the highlighted items to include new Entry Event data.\" shows on the UI after scheduled automation is configured, highlighting Decision Split previously configured with filter on Journey Data.
|
2020-11-09 16:36:16 |
W-5700259 |
| Fixed |
Automations |
Unable to Create Automation Studio Folders via SOAP API using DataFolder object |
When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: \"automations\" is not a valid Folder ContentType.
|
2020-11-09 16:36:16 |
W-5514840 |
| Fixed |
Pages/Sites |
MobilePush Message for Alert+CloudPage does not display >50 CloudPage collections |
When configuring an Outbound MobilePush message with CloudPage + Alert, the option to select a page is limited to loading only the first 50 CloudPage Collections.
|
2020-11-09 16:36:16 |
W-7919835 |
| Fixed |
Mobile |
MobilePush Message for Alert+CloudPage does not display >50 CloudPage collections |
When configuring an Outbound MobilePush message with CloudPage + Alert, the option to select a page is limited to loading only the first 50 CloudPage Collections.
|
2020-11-09 16:36:16 |
W-7919835 |
| Fixed |
Admin |
Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder |
Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview.
The links are impacted in subscriber preview only. Email sends are not impacted.
|
2020-11-09 16:36:16 |
W-7893980 |
| Fixed |
Email Studio |
Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder |
Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview.
The links are impacted in subscriber preview only. Email sends are not impacted.
|
2020-11-09 16:36:16 |
W-7893980 |
| Fixed |
Journey Builder |
Goal Counts or Percentage is inaccurate in Journey Builder |
When using Goals in Journey Builder, you may note that your percentage calculation or the number of contacts that met goal is inaccurate.
|
2020-11-09 16:36:16 |
W-7818247 |
| Fixed |
Journey Builder |
Test Journey | Sendable Data Extension with Primary key with Data Type int fails |
When running a test Journey that is configured with a Sendable Data Extension that has an INT field as it\'s primary key that is mapped to SubscriberID/Subscriberkey the Journey will fail to complete.
|
2020-11-09 16:36:16 |
W-7983761 |
| Fixed |
Mobile |
Special characters not rendering correctly in SMS & PUSH message previews |
Special characters such as € are not rendering as expected in SMS and PUSH Message Previews. This effects the preview only, the message will be sent correctly.
|
2020-11-09 16:36:16 |
W-7880002 |
| Fixed |
Journey Builder |
Unable to open Email Activity properties on Journey Builder when using Internet Explorer |
We are unable to open Email Activity properties on a Journey while using Internet Explorer.
|
2020-11-09 16:36:16 |
W-7897867 |
| No Fix |
Automations |
Triggered Automation - Queued automation instance will skip if previous running instance has a data verification activity that stops the automation |
If a triggered automation instance is running and a data verification activity stops the automation, any queued automation instances will skip
|
2020-10-30 22:35:47 |
W-6286355 |
| No Fix |
Email Studio |
It is not possible to use the AMPScript function TransformXML with ContentBuilder assets. |
It is not possible to use the TransformXML function with Content Builder assets, it doesn\'t appear to work without the GetPortfolioItem function (which only works with Classic Content items).
|
2020-10-21 19:43:50 |
W-6288761 |
| In Review |
Journey Builder |
Contacts will fail in an Ad Audience Activity unless they exist in the All Subscribers list |
If Advertising Studio is enabled in your account, you have the ability to use an Ad Audience Activity in Journey Builder. If you send contacts into the journey that do not yet exist with an Email Address in the All Subscribers list, they will fail out of the Journey.
|
2020-10-08 19:17:30 |
W-5462657 |
| No Fix |
Email Studio |
When a test audience is set for a user initiated send with De-sup and suppression, the original audience De-dup and suppression list is overwritten. |
When setting a test audience with de-dup and suppression list ON to a User-Initiated send, it overwrites the main audience
|
2020-10-08 19:17:30 |
W-8138907 |
| No Fix |
Email Studio |
When searching for subscribers in a triggered send\'s bounces in tracking, no results are returned |
When the client does a search for a subscriber in the triggered send’s bounces, no results are displayed, even though the subscriber has bounced.
|
2020-10-08 19:17:30 |
W-8004400 |
| Fixed |
Journey Builder |
Unable to copy journey if the schedule start date is in the past |
User is unable to copy an existing running journey if the schedule start date is in the past. |
2020-10-06 21:49:00 |
W-7693325 |
| In Review |
Journey Builder |
Unable to copy journey if the schedule start date is in the past |
User is unable to copy an existing running journey if the schedule start date is in the past. |
2020-10-06 21:49:00 |
W-7693325 |
| Fixed |
Mobile |
Sandbox application MobilePush sends are failing |
Sandbox applications that have been enabled with HTTP2 are failing due to the sends using the production endpoint. Previously, Legacy Binary Protocol, the certificate was used to determine if an application was a sandbox app or not
|
2020-09-24 16:41:06 |
W-8086091 |
| No Fix |
Email Studio |
Email Template update results in adding the change instead of updating change in the email |
After updating an Email Template used by a Template-Based Email and then updating said Template-Based Email, instead of updating the email with the update made in the template, we are adding the update to the bottom of the email as a table within the content area instead of replacing it.
|
2020-09-16 22:05:11 |
W-7981761 |
| No Fix |
Email Studio |
When using a sender profile with long dynamic from address (257+ characters) in an A/B Test, the A/B Test will error and not be created |
When using a sender profile that has a dynamic from address over 256 characters for an A/B Test Send, the A/B Test Send will error and will not be created.
|
2020-09-12 00:47:20 |
W-7833875 |
| No Fix |
Email Studio |
Email Studio not loading |
When having a very large number of contacts deleted directly from the all subscribers list can lead to the list : all subscribers not to load. The User Interface will show for All subscribers as \"loading subscribers ...\" and will not display the list : All subscribers.
|
2020-09-12 00:47:20 |
W-7956713 |
| No Fix |
Journey Builder |
Journey Builder Filter Criteria textfield will be editable only after few clicks on IE11 |
Customer is not able to start typing in Journey Builder Filter Criteria textfield until they have clicked a few times.
|
2020-09-04 22:12:31 |
W-5906309 |
| No Fix |
Mobile |
Importing into mobile connect list, no scroll bar when mapping manually with large # of attributes |
When importing in Mobile Connect and the account has a large number of Mobile attributes, there is no scroll bar present to configure the mapping.
|
2020-08-31 21:41:18 |
W-4949586 |
| No Fix |
Integrations |
Marketing Cloud Connector: Double quotes in email subject line break email preview |
When previewing an email with double quotes in the subject line within the Marketing Cloud Connector in Salescloud, the visualforce error below will be displayed.
\"The name can only contain underscores and alphanumeric characters. It must begin with a letter and be unique, and must not include spaces, end with an underscore, or contain two consecutive underscores.\"
|
2020-08-27 01:39:22 |
W-3684726 |
| Fixed |
Journey Builder |
Journey Run Once (One-Time) Schedule Gets Set to 12:00AM for Japanese/Korean Culture Code |
Journey Run Once Schedule gets set to 12:00AM regardless of the value selected for culture code Japanese/Korean
|
2020-08-24 17:16:01 |
W-7937106 |
| Fixed |
Journey Builder |
Journey Test gets stuck for a contact who exits journey early, or is filtered out of the journey by filter criteria |
When Journey Test Mode evaluates a contact who would be filtered out by the entry criteria, or who would exit the Journey due to meeting Goal or Exit Criteria, the test does not complete and is stuck in a running state.
|
2020-08-20 16:49:54 |
W-7775113 |
| In Review |
Journey Builder |
SMS Sends Through Journey Builder Are Not Honouring Blackout Window |
SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out. |
2020-08-13 12:58:00 |
W-7832038 |
| In Review |
Mobile |
SMS Sends Through Journey Builder Are Not Honouring Blackout Window |
SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out. |
2020-08-13 12:58:00 |
W-7832038 |
| Fixed |
Journey Builder |
Sync DEs and other non sendable DEs are selectable as the Entry Source for Date Based Events in Journey Builder |
In Journey Builder while creating a new journey and configuring a Date Based Event, if an account has a date field within their synchronized data extensions or other non-sendable DEs, they are able to select it as an Entry Source Data Extension for a Date Based Event. In this situation no one is injected into the Journey because these data extensions are not sendable. Since they are not sendable, there is no Send Relationship on the DE.
|
2020-08-05 22:37:52 |
W-4492350 |
| Fixed |
Admin |
Editing an Auto Suppression list to add more Sender Profiles doesn\'t save correctly. |
If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn\'t unselect it or them and adds just the newly selected one/s.
|
2020-08-05 19:00:03 |
W-6178296 |
| Fixed |
Email Studio |
Editing an Auto Suppression list to add more Sender Profiles doesn\'t save correctly. |
If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn\'t unselect it or them and adds just the newly selected one/s.
|
2020-08-05 19:00:03 |
W-6178296 |
| In Review |
Integrations |
Synchronized Data in Marketing Cloud stops without warning |
In rare situations, synchronized data in Marketing Cloud using Marketing Cloud Connect can stop on it\'s own due to a back-end system timeout. |
2020-07-02 06:41:00 |
W-5491732 |
| No Fix |
Audience/Contacts |
Contacts Engagement History fails to load on child BUs |
Contacts Mobil engagement history in Contact Builder does not load on child BUs. |
2020-06-27 00:37:00 |
W-4539937 |
| No Fix |
Email Studio |
Some Data Filters not loading when creating a Filtered Data Extension |
When creating filtered data extensions, all the filters located in sub-folders may not be accessible, due to a high number of filters as well as the complexity and high number of relationships in the Contact Model.
|
2020-06-26 22:05:41 |
W-5344812 |
| No Fix |
Pages/Sites |
Smart Capture block does not present an error or redirect the page for unsubscribed subscribers |
If you have a Smart Capture block in a Content Builder based Cloud Page that targets a subscriber list, unsubscribed subscribers cannot be added to the list. This is intended functionality, however we do not present an error to the subscriber when this occurs. We also do not redirect the page so it appears the submit button does not work.
|
2020-06-25 22:19:59 |
W-5123157 |
| No Fix |
Pages/Sites |
Social Share block URLs do not resolve when clicked from a CloudPages landing page |
Within CloudPages, when client adds a social share to a landing page (Content Builder editor) content block, any attempt to use this once the page is published causes an error page and nothing loads/shares.
|
2020-06-25 22:19:59 |
W-4799448 |
| Fixed |
Email Studio |
Exporting a data extension in UI for Browser Download intermittently yields an empty/partial file. |
Exporting a data extension through the UI and selecting \'Browser download\' as the Delivery location is intermittently producing a blank 0kb file or partial file
|
2020-06-15 21:37:30 |
W-6369024 |
| Fixed |
Mobile |
No Pagination for CloudPage Picker during MobilePush Inbox message wizard creation process |
When creating a MobilePush inbox message, the operator can not choose target CloudPage as the landing page if 50+ pages are existing because there is no pagination on the CloudPage selection window of the Inbox Message creation wizard.
|
2020-06-15 21:37:30 |
W-6740888 |
| Fixed |
API |
Deleting a scheduled MobilePush message via API will not cancel the future send |
A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm)
|
2020-06-15 21:37:30 |
W-6825505 |
| Fixed |
Mobile |
Deleting a scheduled MobilePush message via API will not cancel the future send |
A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm)
|
2020-06-15 21:37:30 |
W-6825505 |
| Fixed |
Journey Builder |
Invalid Schedule Warning in Journey Builder Canvas for Data Extension Entry Event Using Automation |
When a Data Extension Entry Event Journey is configured with a schedule to inject on a previously configured automation, when clicking the schedule box from the Journey canvas a warning is given stating \"The selected automation doesn\'t have an active schedule. To admit contacts to the journey, configure the automation\'s schedule in Automation Studio.\" This is despite the automation having an active schedule.
|
2020-06-15 21:37:30 |
W-6053615 |
| Fixed |
Journey Builder |
Test mode converts date/time to local machine time |
Test mode converts date/time fields in data extensions to local machine time.This can cause confusion around decision splits or entry filters as it may appear that records meet or don\'t meet criteria, but then go down the incorrect decision split path.
|
2020-06-15 21:37:30 |
W-6873981 |
| Fixed |
Journey Builder |
Cannot Copy Journey after Event Name Exceeds Max Length |
Every time a journey is copied, the event name (which is hidden in the UI) is appended with the string \' (Copy)\'. If a Journey is copied enough times, the max length will be exceeded and all future attempts to copy the journey will fail.
|
2020-06-15 21:37:30 |
W-5606620 |
| No Fix |
Email Studio |
\'Phone\' data type length incorrect in the UI |
For data extensions in the UI, the \'Phone\' data type displays incorrectly. It says 50, but this is actually 15.
|
2020-06-12 22:20:07 |
W-5521903 |
| No Fix |
Audience/Contacts |
Unable to Edit source DE if import definition is created by Source as \"From Existing Data Extension\" |
When trying to modify an existing Import Definition in Contact Builder, where the Source of the data is a Data Extension, you will not be have the ability to modify the Source of the Import, only the Destination.
|
2020-06-12 21:49:43 |
W-4279813 |
| In Review |
Journey Builder |
Using Email Address from Contact Model where multiple paths exist may give incorrect results |
When selecting \'Use email attribute from Contact Model\' within Journey Builder settings, if the selected attribute has multiple paths, the results may be incorrect. |
2020-05-25 16:17:00 |
W-7588613 |
| No Fix |
Automations |
While the import task is set to a \"Complete\" status, in very rare case only part of a data file is getting imported |
Imports can be paused and resumed via the import controller. We need to ensure paused imports can be resumed and complete with all the records imported, or that the import is marked as failed if it cannot complete with all records.
|
2020-05-15 22:00:01 |
W-5988776 |
| No Fix |
Journey Builder |
Exclusion scripts using attributes from a Journey results in validation error when added to a send email activity |
When creating a Send Email activity in a journey for Journey Builder it is possible to add an exclusion script. These scripts allow AMPscript to be used to exclude subscribers from being sent to by the triggered send.
When using an account profile attribute or standard personalization string (_subscriberkey for example) it works and the triggered send is created.
When using an attribute from the Journey\'s entry event data extension or contact model, the creation of the Journey\'s triggered send will fail with a validation error.
|
2020-05-07 22:37:51 |
W-4942078 |
| No Fix |
Automations |
Imports cannot be resumed when released from a import server |
When a server which is handling the import is deactivated, the import jobs that are picked up by a new import server cannot be resumed. This only occurs when the task is released from the import server or the service is killed due to the maintenance.
|
2020-05-01 21:03:23 |
W-5234365 |
| No Fix |
Journey Builder |
Fire Journey Event REST Endpoint does not respect UTC time conversion when using \'Z\' zone designator |
When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the \'Z\' zone designator for zero UTC offset, then there is no conversion to server time.
|
2020-04-17 05:53:33 |
W-6337387 |
| No Fix |
API |
Fire Journey Event REST Endpoint does not respect UTC time conversion when using \'Z\' zone designator |
When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the \'Z\' zone designator for zero UTC offset, then there is no conversion to server time.
|
2020-04-17 05:53:33 |
W-6337387 |
| Fixed |
Email Studio |
Searching Total Sent for a Specific Subscriber can time out |
Searching Total Sent for a Specific Subscriber can time out.
|
2020-04-06 04:52:06 |
W-5444517 |
| Fixed |
Journey Builder |
Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past |
For \"Wait Until a Specific Date\" type Wait Until Activities, there are two possible scenarios for any Contact entering the Activity:
1 - the current time is not later than the Activity\'s defined day and time
2- the current time is after the Activity\'s defined day and time
For scenario 2, expected behavior is: \"If the specified day and time has already passed, the contact immediately proceeds to the next activity\".
Current behavior does not match this. There are two possible scenarios for any Contact entering the Activity where the current time is after the Activity\'s defined day and time:
1- the current time is not later than the Activity\'s defined time
2- the current time is after the Activity\'s defined time
For scenario 1, current behavior is that the Activity will wait for the defined time to be reached and then the Contact proceeds.
For scenario 2, current behavior is that the Activity will wait until the defined time on the next day to be reached and then the Contact proceeds.
|
2020-04-06 04:52:06 |
W-4354795 |
| Fixed |
Email Studio |
Email tracking link \"Click Activity\" page displays white screen. |
Some email sends may have an issue displaying the link tracking \"Click Activity\" overlay page. The page will hang on a white screen or eventually show an error after several minutes. |
2020-04-06 04:52:00 |
W-6911201 |
| No Fix |
Email Studio |
Next button disappears from Import after renaming data extension |
When Creating a New Data Extension, then editing the DE name, the \'Next\' button is missing from the UI to Import records from the Records Tab. This does not occur with older data extensions.
|
2020-04-06 04:51:14 |
W-6313176 |
| Fixed |
Pages/Sites |
Triggered Send from CloudPages Smart Capture form in Classic Editor does not send |
When associating a triggered send definition to a SmartCapture form in CloudPages using the classic editor, the triggered email fails to send when subscribers are submitted through the form.
|
2020-04-06 04:51:14 |
W-6585349 |
| Fixed |
Journey Builder |
Advanced Options under Email Activity show misconfigured if 2 or more CC email addresses are used |
In Journey Builder you can configure a Send Email Activity. The Advanced Options under this activity will show an error icon as if it were not configured properly if 2 or more CC email addresses are used. This has no impact on the actual sending of email messages to the subscribers injected into the journey or the copied email addresses on the activity.
|
2020-04-06 04:51:14 |
W-6886936 |
| No Fix |
Email Studio |
Unable to import from Records tab when data extensions has ampersand (&) in the name |
When a data extension has an ampersand (&) in it\'s name, attempting to import from the \"Records\" tab will generate an error or never load, resulting in import failure.
|
2020-03-13 21:03:01 |
W-4145512 |
| No Fix |
Journey Builder |
Journey Builder - Email Send Activity will append \".0\" to whole number values specified in Decimal type Attribute |
When sending through a Journey Builder Email Send Activity, it is possible for whole number values, e.g.: \"100\", to have \".0\" appended when substituted into the content of the email.
This issue will only occur for Decimal type Attributes.
This issue will only occur for whole number values in the Attribute.
For example:
Attribute is named \"progressVal\"
Value is \"50\"
Email contains: Progress: %%progressVal%%
Email content will be: Progress: 50.0
Email content expected to be: Progress: 50
|
2020-03-11 21:30:43 |
W-4341720 |
| No Fix |
Journey Builder |
Unable to Save Journey with JSON Deserialization Error |
When creating a Journey that uses the Data Extension Audience Entry type, you can run into an error \"JSON Deserialization Exception - Location Unknown\". This happens when there are more than 2 email address data types in the Data Extension and certain steps are followed.
|
2020-03-11 19:59:37 |
W-5177670 |
| No Fix |
Automations |
Automation schedule settings change after save with specific combination of timezones and start times on yearly repeat |
When scheduling an automation on yearly repeat, specific combinations of timezone and start times will cause the schedule to change after the automation is saved. This results in a different schedule settings than was intended. Video attached.
|
2020-03-11 02:18:23 |
W-4976358 |
| No Fix |
Mobile |
Editing MobileConnect priority in the UI will cause all mobile numbers to share the same priority |
Editing a subscriber\'s mobile priority in the UI will cause all mobile numbers associated to the contact to share the same priority. This will cause these numbers to be unable to be sent to.
|
2020-02-28 21:21:44 |
W-4888308 |
| In Review |
Email Studio |
Marketing Cloud Content Builder | Sorting is not working as expected |
While selecting any value from sort by drop-down, it is sorting the content accordingly but will still search based off of the previous selection.
|
2020-02-28 05:27:40 |
W-7061881 |
| Fixed |
Email Studio |
conversion.csv file LinkAlias and ConversionData field obtained from tracking extract will be garbled if data is multi-byte characters |
conversion.csv file LinkAlias and ConversionData field obtained from tracking extract will be garbled if data is multi-byte characters
See following help document for details on tracking extract.
https://help.salesforce.com/articleView?id=mc_as_tracking_extract.htm
|
2020-01-27 18:44:51 |
W-5420935 |
| Fixed |
Email Studio |
When configuring an A/B test with the schedule later functionality in the customer\'s account, the test send configuration is missing in the Email B |
When configuring an A/B test with the schedule later functionality in the customer\'s account, A/B Test Send Configuration is \'missing\' the Email B portion of the configuration and the user have to re-reconfigure the A/B Test Send. This is affected only accounts Content Builder enabled with no option switch to Classic.
|
2020-01-27 18:44:51 |
W-6024545 |
| Fixed |
Integrations |
Can not cancel the scheduled MC Connect email send in Sales/Service cloud according to language conditions |
Even user cancels scheduled send in Sales/Service cloud, this dose not work and canceled mail is sent in specific condition.
This happens if there is a discrepancy between operation user\'s language to that of connecting user.
|
2020-01-27 18:44:51 |
W-6512762 |
| Fixed |
Admin |
Marketing Cloud - Brazil no longer honors daylight savings time |
In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone
|
2020-01-27 18:44:51 |
W-6846648 |
| Fixed |
Email Studio |
Marketing Cloud - Brazil no longer honors daylight savings time |
In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone
|
2020-01-27 18:44:51 |
W-6846648 |
| Fixed |
Journey Builder |
Goal criteria evaluates twice if option to exit upon meeting goal is set |
If a contact is evaluated as having met the goal while in a Wait Activity, they are placed in a queue to be exited from the Journey. When processing out of this queue, the criteria is evaluated a second time. If the contact data values have since changed to no longer meet criteria, the contact will fail to be exited and moved on to the next canvas activity within the Journey.
|
2020-01-27 18:44:51 |
W-6278077 |
| Fixed |
Email Studio |
Import from desktop fails when importing more than 500 records into a list in an older account using Full Name attribute |
In older accounts using the Full Name profile attribute, if this value is populated, and importing more than 500 subscribers from the desktop, this can fail in certain accounts with a generic error.
|
2020-01-27 18:44:51 |
W-4979997 |
| Fixed |
Automations |
Unable to use \'sp unsubscribe\' in Syntax of Marketing Cloud SQL Activities |
When using a Data Extension that contains \'sp unsubscribe\' the following syntax error will be produced:
Query Validation error : \"An error occurred while checking the query syntax. Errors: \'sp_unsubscribe\' is a reserved word and may not appear in your query.\"
|
2020-01-27 18:44:51 |
W-6077938 |
| Fixed |
Admin |
Unable to use \'sp unsubscribe\' in Syntax of Marketing Cloud SQL Activities |
When using a Data Extension that contains \'sp unsubscribe\' the following syntax error will be produced:
Query Validation error : \"An error occurred while checking the query syntax. Errors: \'sp_unsubscribe\' is a reserved word and may not appear in your query.\"
|
2020-01-27 18:44:51 |
W-6077938 |
| Fixed |
Integrations |
Marketing Cloud Connect email send cannot create a Salesforce send definition with extremely long subject lines |
Marketing Cloud Connect email send is unable create a Salesforce send definition with extremely long subject lines. If your email has over 255 characters in your email subject, no email send definition will be created in your integrated Salesforce Org.
|
2020-01-27 18:44:51 |
W-5375441 |
| Fixed |
Pages/Sites |
Smart Capture email validation message is not localizable |
If a user inputs an invalid email address in a Smart Capture form on a landing page or microsite, he or she will see the following message: \"Please enter an email address.\" This validation error message is not set up up to be localized to whatever the language the Marketing Cloud is set, and therefore may not be understandable to a user who does not understand English.
|
2020-01-27 18:44:51 |
W-6439488 |
| Fixed |
Email Studio |
Content Builder | Save email as Template | Template not visible in the User Interface |
When navigating to the Content Builder App (directly from the App Switcher - not through Email Studio) and saving a Template Based Email as a Template, the resulting Template is not visible in the UI.
|
2020-01-27 18:44:51 |
W-6938657 |
| Fixed |
Automations |
Standard Tracking Extract running long with Impression Tracking parameter |
When a Standard Tracking extract pulls the parameter for Impression Tracking it may cause the extract to run longer than usual.
|
2020-01-27 18:44:51 |
W-6818816 |
| No Fix |
Email Studio |
Content Builder | Templates | Margin/Padding | space added after pixel size in style tag |
When modified, the style attribute contains space after padding specifications are set in the Block Settings. This space is specifically located after the pixel size designation.
This causes rendering issues in some versions of Microsoft Outlook.
|
2020-01-08 19:57:51 |
W-6812856 |
| No Fix |
Email Studio |
Marketing Cloud cannot adjust column sizes in History tab of subscriber properties |
In the History tab of a subscriber properties screen, the columns cannot be expanded though they may contain results too wide for the given space.
|
2019-12-17 00:32:57 |
W-4366704 |
| No Fix |
Email Studio |
Tracking Extract showing opens in Firefox instead of Chrome |
When running a tracking extract for a Marketing Cloud send, the results show opens using the Firefox browser, even though the opens were actually done with Chrome.
|
2019-12-10 16:42:43 |
W-3496732 |
| In Review |
Journey Builder |
E2.0 Child BU - Automation Studio Type Audience will cause error if using Data Extension with CustomerKey used by other DE in E2.0 Account |
Issue occurs only in Business Units other than top-level of Enterprise 2.0 account.
Issue occurs only with Automation Studio type Audience.
If the Automation Studio Audience is configured for a Data Extension whose CustomerKey value is used by a Data Extension in another Business Unit in the E2.0 structure, it is possible for an error to occur which prevents the Journey from being saved or activated. This typically occurs if the Data Extension\'s CustomerKey is used by another Data Extension in the top-level Business Unit.
The error displayed in the user interface is:
\"Data Extension 00000000-0000-0000-0000-000000000000 must exist and be active\"
During configuration of the Automation Studio Audience Entry Source, once the Data Extension is selected, record count from the Data Extension is displayed. When this issue occurs, that record count is not derived from the Data Extension in the Business Unit where the Automation exists.
|
2019-12-02 16:50:33 |
W-4336553 |
| No Fix |
Mobile |
Content Builder - Large font size causes mobile preview issue |
In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a preview issue. The emails display correctly when delivered to your mobile device.
|
2019-11-25 22:44:23 |
W-6704905 |
| No Fix |
Email Studio |
Content Builder - Large font size causes mobile preview issue |
In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a preview issue. The emails display correctly when delivered to your mobile device.
|
2019-11-25 22:44:23 |
W-6704905 |
| In Review |
Email Studio |
Link View page not matching exported results |
When an email contains two links to the same URL, it is possible for exported results for click-per-link data will contain more links and more total clicks than what is displayed in the UI.
|
2019-11-22 21:37:21 |
W-5418195 |
| No Fix |
Pages/Sites |
CloudPages take a long time to save when there is an image block with an svg url. |
CloudPages take a long time to save when there is an image block with and svg url. For example: https://www.w3.org/Icons/SVG/svg-w3c-h.svg. This can cause a page to take over a minute to save.
|
2019-11-19 20:58:02 |
W-5707192 |
| No Fix |
Pages/Sites |
Buttons on Landing Page built with Content Builder editor in CloudPages revert to default color when exiting & re-entering page |
When a Landing Page is built in CloudPages using Content Builder and a button block is set with a background color, the color will revert to the default gray after exiting and re-entering the page.
|
2019-11-19 20:58:02 |
W-5777426 |
| In Review |
Audience/Contacts |
Contact Builder - Data Extension - On Editing Records of Data Extension the size of Columns become too small with a large number of Column Length |
Editing existing records of a Data Extension when there are more than ~20+ fields will cause the size of fields to be very small and the existing values are not getting displayed.
|
2019-11-14 15:25:09 |
W-5942058 |
| Fixed |
API |
Cannot Update/Insert a Date Value Containing \"T\" via REST API using Triggered Send |
Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the \"T\" character (which is a legitimate character in a date type value).
|
2019-10-31 22:58:35 |
W-6309721 |
| Fixed |
Sending |
Cannot Update/Insert a Date Value Containing \"T\" via REST API using Triggered Send |
Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the \"T\" character (which is a legitimate character in a date type value).
|
2019-10-31 22:58:35 |
W-6309721 |
| Fixed |
Mobile |
Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status \'In Progress : Preparing\' |
If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status \'In Progress : Preparing\' and hence fail to send at the appointed time.
|
2019-10-31 22:58:35 |
W-6417434 |
| Fixed |
Sending |
Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status \'In Progress : Preparing\' |
If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status \'In Progress : Preparing\' and hence fail to send at the appointed time.
|
2019-10-31 22:58:35 |
W-6417434 |
| Fixed |
Audience/Contacts |
Cannot link a DE that is already linked after changing field name |
If you change a field name on a data extension that is used in a link between attribute sets in Data Designer, you can no longer link on that data extension using that same field.
|
2019-10-31 22:58:35 |
W-6309977 |
| No Fix |
Email Studio |
Numbers in Numbered Lists Do Not Reflect Font Size Changes in Content Builder Emails |
When modifying the font size of a numbered list in the Content Builder Editor, the actual numbers do not respect the size change.
|
2019-10-24 04:53:35 |
W-5374347 |
| No Fix |
Admin |
Numbers in Numbered Lists Do Not Reflect Font Size Changes in Content Builder Emails |
When modifying the font size of a numbered list in the Content Builder Editor, the actual numbers do not respect the size change.
|
2019-10-24 04:53:35 |
W-5374347 |
| Fixed |
Journey Builder |
Journey Builder History Page does not show recent records |
When viewing Journey Builder Event History, you may notice one or more issues:
-Contacts Accepted being greater than Contacts Evaluated
-Contacts Accepted or Evaluated showing 0 despite successful injections
-Contacts Accepted or Evaluated numbers that are lower than expected
-Clicking on either of those and not seeing any history
-Not seeing history under the History tab in Journey Builder
-Missing History for certain records
|
2019-10-21 19:21:54 |
W-4851984 |
| Fixed |
Pages/Sites |
IE11 can not open CloudPages menus and the screen stays white |
IE11 can not open CloudPages menus correctly and the screen stays white and there is an error in the console.
|
2019-10-16 17:19:33 |
W-6529663 |
| Fixed |
Journey Builder |
Journey Builder Decision Split Attribute Drag and Drop Fails in Chrome version 77.0.3865.75 |
When using Chrome Version 77 on Windows, there is an error that occurs when attempting to drag an attribute from the data-library on the left hand side to the expression builder canvas on the right.
Areas affected:
* Decision Split
* Entry Sources
* Goals
* Exit Criteria
The issue has only been observed on Chrome Version 77 on Windows so far. Chrome Version 77 on Mac works as expected as well as the latest versions of Firefox and IE on Windows.
Related Browser Issue: https://bugs.chromium.org/p/chromium/issues/detail?id=1005747
|
2019-10-16 17:19:33 |
W-6582541 |
| Fixed |
Journey Builder |
Cannot use Data Binding to update Email Address in Update Contact Activity |
When using an Update Contact Activity in Journey Builder and entering a data binding expression using mustache brackets to update an email data type field on a data extension, the activity configuration cannot be saved.
|
2019-09-13 22:00:04 |
W-6531594 |
| No Fix |
Journey Builder |
Validate fails when message contains double byte in script expression |
When replacing a content in an active Journey, message validation fails when content includes a script expression with double byte character.
|
2019-09-12 03:09:22 |
W-6069395 |
| Fixed |
Journey Builder |
Journey Builder Email Validation checks for unsubscribe link on transactional messages |
Journey Builder checks for unsubscribe links regardless of which send classification is used.
|
2019-09-09 19:05:07 |
W-5547942 |
| No Fix |
Integrations |
Marketing Cloud send to Salesforce report or campaign does not error for incorrect personalization. |
For Marketing Cloud emails built with both the classic editor, when sending via integration to Salesforce, and targeting a report or campaign, if the email contains a bad personalization string the send does not result in validation error. The send completes, but no email is sent.
|
2019-09-06 21:28:57 |
W-3897138 |
| Fixed |
Journey Builder |
Adding certain characters to Journey Names causes the tracking folders to not display |
Using any of the below characters causes the version folders for Journey Builder to be hidden.
\ * > | ? \' / < : #
|
2019-08-21 00:05:57 |
W-3945978 |
| Fixed |
Automations |
Unable to edit existing tracking extract that was created in legacy Interactions |
Unable to modify the tracking extract created with legacy interactions.
|
2019-08-21 00:05:57 |
W-4759243 |
| Fixed |
Email Studio |
Unable to re use iOS Deeplink entry |
If initially an App-id is created in Deep linking and later disabled. If they then try to add the same Appid once again, an error is shown.
|
2019-08-21 00:05:57 |
W-4381991 |
| Fixed |
Admin |
Unable to re use iOS Deeplink entry |
If initially an App-id is created in Deep linking and later disabled. If they then try to add the same Appid once again, an error is shown.
|
2019-08-21 00:05:57 |
W-4381991 |
| Fixed |
Journey Builder |
The created date and modified date in the Journey Builder Email Activity View Email is incorrect |
The created date and modified date in the Journey Builder Email Activity \'View Email\' is incorrect.
|
2019-08-21 00:05:57 |
W-5923085 |
| Fixed |
Automations |
Automation Run Once fails when attempting to start |
When attempting to use the run once option for automations, in some situations, failures are noted and the one off attempt will not start. In rare cases this may not be relegated to multiple simultaneous execution attempts and may always occur even if someone waits to reschedule.
|
2019-08-21 00:05:57 |
W-6153831 |
| Fixed |
Journey Builder |
Salesforce Data Journey fails to activate with error \"The element has an invalid reference to \'new_object.ID\'.;;Flow Save failed\" |
When attempting to activate a Salesforce Data Journey utilizing a Salesforce object found in a version higher than version 34 of the API, the error below is displayed:
UNKNOWN_EXCEPTION;SalesforceObID_FireJBTrigger (Action Call) - The element has an invalid reference to \'new_object.ID\'.;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions.
The below link can be used to verify what version an object is available in:
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_list.htm
|
2019-08-21 00:05:57 |
W-6124558 |
| Fixed |
Mobile |
Duplicate sends happen for Android devices if the send has invalid APNS Cert |
If a send has an invalid APNS certification it will result in duplicate sending for Android devices.
|
2019-08-21 00:05:57 |
W-5998593 |
| Fixed |
Pages/Sites |
Save button not displaying in CloudPages Microsites Classic Editor View |
When editing pages within a published microsite there is no save button available in the Classic Editor view.
|
2019-08-21 00:05:57 |
W-6107794 |
| Fixed |
Email Studio |
Cannot Access Marketing Cloud Content Builder Emails that Contain an A/B Testing block in A/B Testing Application |
Marketing Cloud Content Builder emails with A/B Testing blocks are not available in the A/B Testing application.
|
2019-08-21 00:05:57 |
W-5804842 |
| Fixed |
Admin |
Cannot Access Marketing Cloud Content Builder Emails that Contain an A/B Testing block in A/B Testing Application |
Marketing Cloud Content Builder emails with A/B Testing blocks are not available in the A/B Testing application.
|
2019-08-21 00:05:57 |
W-5804842 |
| Fixed |
Email Studio |
Upload Enhanced Dynamic Content disabled in Chrome |
‘Enhanced Dynamic Content’ is greyed out under Create > Upload in Content Builder. This only occurs in Chrome.
|
2019-08-21 00:05:57 |
W-6224703 |
| Fixed |
Email Studio |
Content Builder | Sharing | local edit | Unable to re-share after BU context asset deletion |
Content in Content Builder can be shared with the option to be \"Edited Locally\". If an asset is deleted after it is shared the option to re-share it will be available however the asset will not be able to be re-shared.
|
2019-08-21 00:05:57 |
W-6229864 |
| Fixed |
Email Studio |
ContentImageByKey function incorrectly references deleted image\'s customer key and throws error |
After an Asset has been deleted, the Asset and CustomerKey remain on the database in a deleted status. A subsequent Asset with the same CustomerKey can be created. Once it is created, it cannot be referenced via %%=ContentImageByKey()=%% because both Assets are returned via the function and since one is deleted, the function fails with :
\'An error occurred when attempting to evaluate a ContentImageByKey function call. See inner exception for details.
The specified image has been deleted.\'
|
2019-08-21 00:05:57 |
W-6215457 |
| Fixed |
Journey Builder |
API Entry Event retains original event configuration in future journeys |
When making modifications to the API Entry Event in subsequent versions, the changes do not appear to save properly. The canvas overview and the summary of the API Entry Event filter criteria will show the modifications, but clicking into the filter criteria will not show these edits. This is a display issue only.
|
2019-08-20 17:31:55 |
W-6170616 |
| Fixed |
Mobile |
Unable to send to a Data Extension while also using a Custom From Name |
Users will get the below validation error when sending in MobileConnect to a Data Extension while using a custom from name.
\"Fix the validation error below to continue.
Enter your custom From Name\"
|
2019-08-16 20:43:22 |
W-5574848 |
| Fixed |
Mobile |
Geofence request from SDK gets empty list when multiple apps and locations in the same areas are set on one MID. |
Geofence requests from SDK gets an empty list when multiple apps and locations in the same area are set on one MID.
|
2019-08-16 20:42:10 |
W-5774924 |
| Fixed |
Audience/Contacts |
Updated Filter Criteria of Filtered List occasionally is not saved correctly |
When saving Filtered List Criteria, the updated Filter Criteria occasionally is not saved correctly.
This is a very rare issue.
* We plan to add safeguards should be added to prevent this from occurring.
|
2019-08-16 20:32:07 |
W-5694018 |
| Fixed |
Email Studio |
Marketing Cloud links with > in the alias attribute cause exponentially growing number [Entity] tag insertions |
Marketing Cloud links with the greater than symbol (>) in the alias attribute cause exponentially growing number [Entity] tag insertions, which can cause issues loading/editing the email.
|
2019-08-16 20:31:14 |
W-5647339 |
| Fixed |
Admin |
Marketing Cloud links with > in the alias attribute cause exponentially growing number [Entity] tag insertions |
Marketing Cloud links with the greater than symbol (>) in the alias attribute cause exponentially growing number [Entity] tag insertions, which can cause issues loading/editing the email.
|
2019-08-16 20:31:14 |
W-5647339 |
| Fixed |
Audience/Contacts |
Contacts Delete Settings will not retain 0 days |
When selecting 0 days in Contacts Delete Settings, you will notice it is reverted back to 30 days. This is a UI bug only. The suppression state will be set to 0 on the database. Contacts delete will initiate the delete process as soon as it is submitted.
|
2019-08-16 20:30:03 |
W-4813596 |
| Fixed |
Journey Builder |
Journey Analytics Dashboard shows lower Email Performance counts than expected |
When navigating to the Journey Analytics dashboard and viewing Email Performance, the counts can sometimes display lower than expected values.
|
2019-08-15 22:34:42 |
W-6337572 |
| Fixed |
Email Studio |
Within Content Builder selecting the name column to order by does not work |
When selecting the name column within Content Builder to ordered by asc/desc and the sort of the column is not reordering
|
2019-08-14 21:52:09 |
W-5733699 |
| Fixed |
Journey Builder |
New Journey version can be activated without correctly re-configuring attribute comparison Decision Splits referencing Journey Data |
This issue affects Journeys with Decision Splits that compare an attribute in Contact Data to a Journey Data attribute. If a new version of such a Journey is created where the entry source is deleted and reconfigured, Journey Builder may allow the new version to be activated, even though these Decision Splits are no longer correctly configured for the new Journey version.
As a results of this issue, affected Decision Splits may show in gray in running Journeys, indicating that they are not fully configured.
Clicking into the gray Decision Splits in Journey canvas, the text \'No value entered\' may show for filters that reference Journey Data that were not re-configured before activating this version of the Journey.
|
2019-08-14 21:52:09 |
W-5766683 |
| Fixed |
Audience/Contacts |
Contact Builder - Data Sources - Stack 10 Only - System Data Source \"Salesforce Marketing Cloud\" does not appear in the UI |
For Stack 10 accounts only, the Data Source \"Salesforce Marketing Cloud\", described in the below documentation, does not appear in the user interface.
https://help.marketingcloud.com/en/documentation/contact_builder/data_sources/
|
2019-08-14 21:52:09 |
W-4575180 |
| Fixed |
Email Studio |
Notification emails for Subject Line A/B Test Sends are not being received |
If a notification is attempted to be sent for a Subject Line A/B test that contains account specific AMPscript referencing variables/profile attributes, then the notification email will not be received.
|
2019-08-14 21:52:09 |
W-4375263 |
| Fixed |
Automations |
Query Activities point at incorrect DE when a Shared DE has the same External Key as a BU DE |
When \'CustomerKey\' value of of Shared Data Extension (Enterprise Level) matches with \'CustomerKey\' in any Business Unit\'s Data Extension, and when the BU\'s is used as Target Data Extension for a query activity, Queries gets parsed incorrectly to point to either Enterprise level or Member level randomly resulting in Incorrect Validated Query text .
This result in Incorrect data being recorded in the Shared DE causing data issues.
|
2019-08-14 21:52:09 |
W-4484218 |
| Fixed |
Email Studio |
OYB Accounts are not able to open and load a list that has a welcome email |
Client\'s are unable to access lists that are associated to Welcome Emails directly in On Your Behalf (OYB) accounts.
|
2019-08-14 21:52:09 |
W-4711717 |
| Fixed |
Email Studio |
Dynamic Content Block displays \"Content no longer exists in Content Builder\" when more than 25 rules are used |
When viewing a Dynamic Content Block in an email in Content Builder, if the Dynamic Content Block contains more than 25 rules some Content Blocks will display as \"Content no longer exists in Content Builder.\" When previewing or sending the content will display as expected.
|
2019-08-14 21:52:09 |
W-5868888 |
| Fixed |
Mobile |
Inconsistent Record Counts when Refreshing Marketing Cloud MobileConnect Lists |
Currently their is an issue were refreshing MobileConnect filtered lists could give inconsistent results.
|
2019-08-14 21:52:09 |
W-6085530 |
| Fixed |
Admin |
Inconsistent Record Counts when Refreshing Marketing Cloud MobileConnect Lists |
Currently their is an issue were refreshing MobileConnect filtered lists could give inconsistent results.
|
2019-08-14 21:52:09 |
W-6085530 |
| In Review |
Email Studio |
Data Extension data retention period changes are not saving in Contact Builder |
Data Extension data retention period changes are not saving in Contact Builder
|
2019-07-31 15:36:31 |
W-4561473 |
| In Review |
Audience/Contacts |
All Contacts List shows 0 instead of full List of Contacts |
When reviewing your All Contacts List in Contact Builder, the system may show 0 Contacts on screen and this is caused by a User Defined Attribute being created with exactly the same name as a System Attribute, for example ContactKey.
|
2019-07-10 20:09:32 |
W-3969508 |
| No Fix |
Email Studio |
Publication Lists are missing in Content Builder Send Wizard |
In Content Builder Send Wizard, there is a limit of 100 Publication Lists per publication list folder that will populate the Publication Lists box. Any more than that will be missing.
|
2019-05-31 17:43:38 |
W-5420744 |
| No Fix |
Email Studio |
UI problem with the Recent Sends section of the Overview page |
When a MC user has ONLY the ‘Content Creator’ and ‘Marketing Cloud Content Editor/Publisher’ roles. On the overview page the recent sends section displays a message saying “This module is not available to you. Contact your administrator for more information.” When that message is displayed if the resolution of the monitor is low enough then the message pops out of the recent sends section and goes into the recent emails section.
|
2019-05-31 17:41:40 |
W-5584457 |
| No Fix |
Email Studio |
Apostrophes are replaced with ' in Triggered Send names |
When creating a triggered send, if an apostrophe is used in its name, once saved, the apostrophe is replaced with '
|
2019-05-31 17:24:41 |
W-4710837 |
| No Fix |
Mobile |
Georgia (Tiblisi) Timezone Incorrect in MobileConnect |
In MobileConnect, when scheduling a message the wrong GMT timezone displayed is displayed for Georgia (Tbilisi). Tbilisi should be GMT+4, however Tbilisi is showing GMT+3 .
|
2019-05-31 16:06:26 |
W-5364041 |
| No Fix |
Admin |
Georgia (Tiblisi) Timezone Incorrect in MobileConnect |
In MobileConnect, when scheduling a message the wrong GMT timezone displayed is displayed for Georgia (Tbilisi). Tbilisi should be GMT+4, however Tbilisi is showing GMT+3 .
|
2019-05-31 16:06:26 |
W-5364041 |
| No Fix |
Email Studio |
Profile Attributes - Numeric Type attribute not saving Minimum / maximum value in negative numbers |
When creating profile attribute of numeric type, it doesnt save Minimum / maximum value in negative numbers. The message says, attribute saved successfully however when opening again, it doesnt looks to be saved. This is the same as saving without a Min/Max value.
Additionally, negative numbers cannot be entered into Filter criteria by starting with the minus sign.
|
2019-05-28 17:23:11 |
W-5499821 |
| No Fix |
Email Studio |
Template, Boarder Width not being saved when selecting \"Removing Styling\" |
When creating a new Template, and using the From Existing Template option, if you attempt to use the Remove Styling option amending the Content Block, the border width is not being saved as 0.
|
2019-05-23 17:42:28 |
W-4744128 |
| No Fix |
Email Studio |
SSJS function Tracking.TotalByInterval.Retrieve() does not work in business units |
The SSJS function Tracking.TotalByInterval.Retrieve() only returns results at the enterprise level. Using this function at the business unit level will return 0 results.
|
2019-05-10 21:54:11 |
W-4608595 |
| No Fix |
Integrations |
I am unable to use a Send Classification for From Name \"A\" when using the A/B Test type From Name in Marketing Cloud Connect |
When using the Marketing Cloud Connect integration, you have the ability to send emails via A/B Testing in Salesforce. When selecting the A/B Test type \'From Name\', using a send classification will cause an error and prevent you from sending. This error will occur when From Name \"A\", is using a Send Classification.
|
2019-05-06 17:46:56 |
W-3446744 |
| No Fix |
Email Studio |
Marketing Cloud - SSJS new Array(n) constructor reads n as value versus length of array |
When using MC\'s Server Side Javascript and creating a new array via:
var testVar = new Array(5);
This will actually return an array equal to [5] versus [null,null,null,null,null]. If a number is passed to this, it should be reading that as the new array\'s length but is instead treating it as a value in the array.
|
2019-04-23 20:34:20 |
W-6061268 |
| No Fix |
API |
Marketing Cloud - SSJS new Array(n) constructor reads n as value versus length of array |
When using MC\'s Server Side Javascript and creating a new array via:
var testVar = new Array(5);
This will actually return an array equal to [5] versus [null,null,null,null,null]. If a number is passed to this, it should be reading that as the new array\'s length but is instead treating it as a value in the array.
|
2019-04-23 20:34:20 |
W-6061268 |
| No Fix |
Email Studio |
Define Properties view displays Default Content instead of ContentBlockByID Ampscript function when default is changed |
When previewing a dynamic content block from the Define Properties view in Content Builder the preview is supposed to render the ContentBlockByID Ampscript function. If the default content block is replaced with new content and the Done button is not clicked, the Define Properties view will display the default dynamic content rather than the ContentBlockByID Ampscript function.
|
2019-04-16 16:25:56 |
W-5366793 |
| No Fix |
Email Studio |
Email failing validation when Profile Center link is contained in Dynamic Block |
When creating a new email, or editing an existing email, it is possible for the email to begin failing validation due to a missing Profile Center link when the link is contained in a dynamic content block.
|
2019-03-11 19:06:31 |
W-5917133 |
| In Review |
Journey Builder |
Cannot use the same Owner field twice in related object filter |
When creating a Salesforce Data Event, you are able to configure a related object filter criteria. If you use the Lead Object and select 2 of the same fields from Owner(user) in the related object filter, you will get the below on activation.
UNKNOWN_EXCEPTION;Owner_User_lookup (Record Query) - The field \'City\' is being queried more than once in the same operation.;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions.
|
2019-03-06 03:03:59 |
W-5824967 |
| No Fix |
Mobile |
MobileConnect Demographics CarrierID field\'s data is invalid |
The MobileConnect Demographics CarrierID field has data in it that is invalid. The carrierid field is often not populated and does not work in production.
|
2019-02-22 01:00:03 |
W-3932580 |
| No Fix |
Mobile |
When Creating a MobileConnect Message, Carriage Return New Lines May Be Ignored In The Preview |
Carriage returns/line feeds may not render in the message preview of MobileConnect
|
2019-02-22 00:29:48 |
W-5474305 |
| No Fix |
Mobile |
sms/v1/message/optin route is creating Malformed Messages and return 400 response |
sms/v1/message/optin route, which is used to create Mobile Opt-In messages using the API service is exhibiting the following 3 issues:
400 Error (Bad Request) is returned when the message is posted
Even though there is a 400, the message is still created
The created message is malformed and distinctively different than ones created in the UI.
|
2019-02-22 00:29:48 |
W-4915835 |
| No Fix |
API |
sms/v1/message/optin route is creating Malformed Messages and return 400 response |
sms/v1/message/optin route, which is used to create Mobile Opt-In messages using the API service is exhibiting the following 3 issues:
400 Error (Bad Request) is returned when the message is posted
Even though there is a 400, the message is still created
The created message is malformed and distinctively different than ones created in the UI.
|
2019-02-22 00:29:48 |
W-4915835 |
| No Fix |
Email Studio |
Triggered Sends | Tracking | Total Sent | Sort by options do not work in triggered sends with thousands of sent subs |
When looking at the total sent, by date, in tracking > triggered sends the columns do not change order when attempting to hit tabs to sort by particular fields.
|
2019-02-06 17:55:56 |
W-5081210 |
| No Fix |
API |
Category Name Changes Not Retroactively Updated In Asset Payloads |
Renaming an Asset category (folder) in ContentBuilder will result in a simple filter on \'category.name\' returning only Assets which have been added to the folder after the name change occurs.
|
2019-01-25 22:34:45 |
W-5563586 |
| No Fix |
Email Studio |
Unsubscribe count shown in Tracking Overview does not match unsubscribe count when the data is exported |
When sending to multiple data extensions using a publication list, if one of the data extensions is deleted and the subscribers on the missing data extension have unsubscribed then the count shown in the overview will not account for those on the deleted data extension.
|
2018-12-18 21:02:21 |
W-4033723 |
| No Fix |
Integrations |
CampaignMember Object will error when attempt to deploy code from the SF Sandbox to the SF Production using an APEX trigger for the MC Connect |
A client calling the email field on the CampaignMember Object will receive the following error when attempting to deploy code from the SF Sandbox to the SF Production enviorment.
Apex trigger caused an unexpected exception, contact your administrator: : execution of AfterInsert caused by: System.QueryException: No such column \'Email\' on entity \'CampaignMember\'. If you are attempting to use a custom field, be sure to append the \'__c\' after the custom field name. Please reference your WSDL or the describe call for the appropriate names.: Class.et4ae5.triggerUtility.performTriggeredSend: line 264, column 1
The Connector uses API version 29
The Email field on the Campaign Member object is not visible with API Version 29.
|
2018-11-09 21:31:27 |
W-4520061 |
| No Fix |
Email Studio |
Text alignment is not functioning properly in some versions of Outlook |
Text alignment designated in the Content Builder editor is not being honored when the message is rendered in some versions of Outlook (2013 and 2016). When the align toolbar option is used in the Content Builder, it uses the \"float: right\" style. Some versions of Outlook are not processing this, and look specifically for \'align=\"right\" \' style.
|
2018-06-20 20:55:05 |
W-4190280 |
| No Fix |
Mobile |
Push UI Opens don\'t match Push Message Summary Report Opens |
MobilePush Opens in the overview of the message in the UI do not match the opens generated in the Push Message Summary Report.
|
2018-06-02 00:01:11 |
W-5000966 |
| No Fix |
Email Studio |
AMPscript directly after html tags is removed from content and can replace in-tag instances of other AMPscript |
Browsers remove any content directly after the HTML tag when it parses it. Then, when replacing the original AMPscript in place, in-tag regex is used, which matches data-amp-placeholder-10 in the href, and puts the first AMPscript content there and leaves the 0.
|
2018-05-24 17:30:50 |
W-4710611 |
| No Fix |
Email Studio |
Text and Free Form blocks converting to |
When creating a text or Free form block in some cases is converted to
|
2018-05-15 23:38:25 |
W-3938568 |
| Fixed |
Email Studio |
Button Text AMPscript content getting converted to HTML entities |
For AMPscript inside the \'Button Text\' field for a Button in Content Builder, double quotes throw an error when rendering snippet.
Content\'s quotes are transformed into HTML Entities, for example: %%=Concat("quote", "content")=%%
|
2018-04-23 19:11:30 |
W-4700167 |
| No Fix |
Email Studio |
List Row Height does not correctly scale with grid view in Drag and Drop Segmentation |
When viewing Lists in the email application, if a list does not have enough data to force row height to scale, it will cause alignment issues affecting the ability to select lists, as the checkbox to select them will not line up with the list location.
|
2018-03-12 23:09:32 |
W-4362425 |
| No Fix |
Integrations |
Leads converted by an apex class will show as leads instead of contacts in Individual Email Results |
Leads converted by an apex class will show as leads instead of contacts in Individual Email Results
|
2018-02-23 16:39:38 |
W-3490095 |
| No Fix |
Email Studio |
API-updated Additional Email Attributes are being overwritten for emails associated to a Campaign. |
If Additional Attributes are added to an Email by API, editing the Email Properties in Contact Builder overwrites those attributes to their previous value when the email is associated to a Campaign.
|
2018-01-16 18:50:44 |
W-4290931 |
| No Fix |
API |
API-updated Additional Email Attributes are being overwritten for emails associated to a Campaign. |
If Additional Attributes are added to an Email by API, editing the Email Properties in Contact Builder overwrites those attributes to their previous value when the email is associated to a Campaign.
|
2018-01-16 18:50:44 |
W-4290931 |
| No Fix |
Automations |
Email Activities fail to load in Automation Studio if an account has no Content Builder Emails |
When going to an automation and clicking to edit an existing email activity a user will see the following errors if they have no Content Builder emails within an account:
\"You must select a message before proceeding\"
\"The email originally saved with this send definition could not be loaded. Please select another email before saving this send definition.\"
|
2017-12-26 08:53:47 |
W-4306021 |
| No Fix |
Email Studio |
Unable to delete records from a data extension in contact builder |
When the data extension contains a primary field of data type date and the date value has a timestamp other than 12:00AM, the clear record functionality will error. This only affects date fields that are primary keys.
|
2017-10-03 15:32:34 |
W-3977608 |
| No Fix |
Automations |
Data Extension Export from Contact Builder |
Contact Builder provides the option to select the Enhanced FTP or a File Location, however the export does not respect the location and will always place the file in the Export directory of the Enhanced FTP.
|
2017-10-03 15:32:34 |
W-3931529 |
| No Fix |
Email Studio |
Unable to save changes to DE external key in Contact Builder. |
Customers are unable to save changes to the external key of data extensions within Contact Builder > Data Extensions
|
2017-10-03 15:32:34 |
W-3977387 |
| No Fix |
Email Studio |
Multi-element anchor tags are getting broken up in to multiple anchors |
This is only related to Marketing Cloud emails built using the Content Builder editor. When creating templated emails with Content Builder, and working with text, image and freeform blocks, users are able to see and modify the HTML for that block. If you try to build email links in the HTML tab of one of these blocks, and your anchor tag contains multiple elements, such as images or multiple lines of text, after saving the block and reopening, the tag has been broken up into multiple anchors, and repeat the link multiple times within each structure.
|
2017-08-16 18:37:21 |
W-3851969 |
| No Fix |
Integrations |
Unable to send an email with the Marketing Cloud Connector using a language setting besides English |
Unable to send emails using our Salesforce Org via the Marketing Cloud Connector. The following error message occurs: \"can\'t parse argument number\"
|
2017-06-29 19:10:59 |
W-3829928 |
| No Fix |
Email Studio |
Unable to send via Marketing Cloud mobile app if using Approvals |
Users are unable to deploy emails using the Salesforce Marketing Cloud mobile app if their account has Approvals enabled.
|
2017-05-08 23:00:53 |
W-3914914 |
