SFMC Known Issues

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Status Product Title Description PubDate Code
In Review Einstein/Predictive Einstein Recommendations Status console displays 0 for sessions and base collect code "Base collect tracking code" & "Sessions" always shows 0 in Status console. 2020-12-03 16:19:20 W-6973649
In Review Social Studio Unable to add users with .inc TLD Users are unable to be created with .inc top level domains. 2020-12-03 15:25:19 W-8151096
In Review Einstein/Predictive Einstein Behavioral Triggers Block doesn't wrap links Links located within a Behavioral Trigger Content Block, currently are not wrapped and tracked like other links within the email. 2020-12-03 14:37:04 W-8510992
In Review Integrations Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results) Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that pushes tracking back to Salesforce. 2020-12-03 14:00:49 W-6529935
In Review Pages/Sites Smart Capture does not work on Interactive Email Page When a Smart Capture block is added to an Interactive Email Page type, no submissions are captured. Creation of a Smart Capture block with open 'Use in Journey Builder' selected in an Interactive Email Page will also prevent loading of CloudPages when configuring CloudPage Journey Builder entry source. 2020-12-03 11:59:53 W-7307774
In Review Journey Builder Smart Capture does not work on Interactive Email Page When a Smart Capture block is added to an Interactive Email Page type, no submissions are captured. Creation of a Smart Capture block with open 'Use in Journey Builder' selected in an Interactive Email Page will also prevent loading of CloudPages when configuring CloudPage Journey Builder entry source. 2020-12-03 11:59:53 W-7307774
In Review Admin Data Extension date format in Contact Builder displaying MM/DD/YYYY - ignoring Admin set Account Date Format / User Culture Code Accounts configured with Date Format DD/MM/YYYY (eg - English (United Kingdom)) do not display the expected date format in Contact Builder Data Extensions, instead display as MM/DD/YYYY, despite Account/User preferences. 2020-12-03 09:58:37 W-4919945
In Review Sending Throttled jobs with no throttle limit throws 'NullReferenceException' In some scenarios clients may receive notifications for cancelled actions that reference OMM.OMMSlot.ReleaseThrottledSlot in the failure message. In these scenarios the job will be placed in a cancelled state. 2020-12-02 21:39:42 W-7139766
In Review Email Studio Throttled jobs with no throttle limit throws 'NullReferenceException' In some scenarios clients may receive notifications for cancelled actions that reference OMM.OMMSlot.ReleaseThrottledSlot in the failure message. In these scenarios the job will be placed in a cancelled state. 2020-12-02 21:39:42 W-7139766
In Review Email Studio Filtered data extension using Is anniversary of Today When creating a filtered data extension that use a filter with the "Today" word result in inaccurate data. The filter will only return dates that have a timestamp of 00:00:00.000. 2020-12-02 17:05:07 W-7733913
In Review Social Studio Error message "A problem occurred while loading posts" encountered in Engage Columns by users using Brazilian timezones. Users with Brazilian timezones set in Social Studio may encounter an error message when attempting to load Columns in Engage. This issue appears related to Daylight Savings Time not being observed in Brazil in 2020. 2020-12-02 17:05:07 W-8527147
In Review Social Studio Unable to set location or @ mention in Social Studio Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook. 2020-12-02 16:42:46 W-8115093
In Review Email Studio Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. 2020-12-02 16:35:48 W-4412026
In Review Audience/Contacts Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. 2020-12-02 16:35:48 W-4412026
No Fix Integrations Duplicate IERs for converted leads Converted leads can show an Individual Email Result for both the lead and converted lead (contact) records. 2020-12-02 15:03:25 W-3990921
In Review Integrations Distributed Marketing Bulk Send Entry component infinitely refreshes in Communities When using the Distributed Marketing managed package, when a bulk send job is prepared in Communities, the Bulk Send Entry component (where you wait to click the start button once the job is prepared) infinitely refreshes. The button is un-clickable, even once enabled, and is therefore unusable. Refreshing the page doesn't fix the issue. This occurs in the Package Version: 228 2020-12-02 15:03:25 W-8438157
In Review Social Studio Social Studio SSO Issuer Field Limiting Values to 64 Characters Currently the Issuer Field in the Social Studio SSO setup is limiting values to 64 characters and not allowing for values with a greater length to be saved. 2020-12-02 14:42:22 W-8066254
In Review Integrations Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first time, the Business Unit associated with the TS cannot be determined, and so the BU id is null. This results in a callout being made against the API user's default BU, which will fail if the email resides in a different BU. This will result in an error loading the email thumbnail under a contact or leads tracking individual email result. This also causes the Business Unit field to be empty on the initial load of the Triggered Send. 2020-12-02 13:35:14 W-7053806
In Review Journey Builder Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first time, the Business Unit associated with the TS cannot be determined, and so the BU id is null. This results in a callout being made against the API user's default BU, which will fail if the email resides in a different BU. This will result in an error loading the email thumbnail under a contact or leads tracking individual email result. This also causes the Business Unit field to be empty on the initial load of the Triggered Send. 2020-12-02 13:35:14 W-7053806
In Review Mobile MobilePush message adding Null [modified] in title When sending mobile push message with title then it added null [modified] into the title 2020-12-02 13:01:40 W-8524095
In Review Automations Standard Tracking Extract | Not Sent Extract | Extract by SendID parameter ignored When running a Standard Tracking Extract the Not Sent parameter returns subscribers that were sent to TriggeredSends that were not included within the set of JobIDs/SendIDs. 2020-12-02 04:58:55 W-5690342
In Review Email Studio Standard Tracking Extract | Not Sent Extract | Extract by SendID parameter ignored When running a Standard Tracking Extract the Not Sent parameter returns subscribers that were sent to TriggeredSends that were not included within the set of JobIDs/SendIDs. 2020-12-02 04:58:55 W-5690342
In Review Pages/Sites AMPscript does not work in URL Redirect of smartcapture AMPscript does not work in URL Redirect of smartcapture. (%% is recognized as URL encoded) 2020-12-02 01:53:05 W-8523864
In Review Reporting 403 Not Authorized when Running Discover Reports You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the Marketing Cloud Admin role -User does not have any custom roles -All Discover permissions & Email permissions are Allowed -Cache/cookies cleared or using an incognito window in browser -Dev Console shows “Failed to load resource: the server responded with a status of 403 (Forbidden)” 2020-12-01 21:09:34 W-6653255
In Review Email Studio Social Share doesn't work with Interactive Email and TreatAsContentArea AMPScript function When using Interactive Email and Social Share blocks within a Content Builder email, the Social Share will not function. Social Share will also not work with any email containing the TreatAsContentArea AMPScript function. 2020-12-01 19:17:28 W-8248751
In Review Journey Builder Journey Builder Email Analytics incorrect Not Sent Rate Within a Journey Builded Email activity the "Not Sent Rate" displays an incorrect percentage 2020-12-01 19:17:28 W-8391808
In Review Journey Builder Path Optimizer Engagement stats not accurate for shorter duration tests The Engagement stats shown in the Path Optimizer activity summary at times shows inaccurate results. This has primarily been observed for journeys with short Path Optimizer test duration. 2020-12-01 19:17:28 W-8453607
In Review Social Studio Instagram Reply to Comment incorrectly posts as a Comment on Post This is considered an edge case and rarely reproducible. When replying to an Instagram Comment through Social Studio Engage, the comment will post as a reply under the post instead of a reply under the comment. 2020-12-01 19:02:20 W-7660839
In Review Integrations Journey Builder Salesforce Entries convert text field data of TRUE or FALSE to values of 1 or 0 When using a Salesforce Entry Event in Journey Builder, if you have a text field that contains data of TRUE or FALSE, these text values will be converted to a boolean value of 1 or 0. These incorrect boolean values will be inserted into your Journey and data extension instead of the text values. 2020-12-01 16:14:48 W-8515950
In Review Journey Builder Journey Builder Salesforce Entries convert text field data of TRUE or FALSE to values of 1 or 0 When using a Salesforce Entry Event in Journey Builder, if you have a text field that contains data of TRUE or FALSE, these text values will be converted to a boolean value of 1 or 0. These incorrect boolean values will be inserted into your Journey and data extension instead of the text values. 2020-12-01 16:14:48 W-8515950
In Review Journey Builder Journey Validation never completes When validating a journey, the validation never completes. This is specific to journeys with engagement splits that have joins after the engagement splits. 2020-12-01 14:43:25 W-8486122
In Review Email Studio Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce. 2020-11-30 20:58:48 W-7115724
In Review Integrations Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce. 2020-11-30 20:58:48 W-7115724
In Review Journey Builder Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce. 2020-11-30 20:58:48 W-7115724
In Review Social Studio Facebook Reviews and Mentions formats could cause duplicate posts There are slight differences in the formats of Facebook Reviews and Facebook Mentions that could potentially lead to the duplication of posts showing in Social Studio. 2020-11-30 20:53:32 W-8028991
In Review Automations Bounce count rarely matches between UI and _Bounce DataView Bounce count rarely matches between the UI in my Tracking and the _Bounce DataView. This is because the _Bounce Dataview does not exclude false bounces from it's statistics. 2020-11-30 17:25:34 W-7231701
In Review Social Studio Twitter follower count does not update Daily Twitter follower count does not update consistently in Analayze dashboards. 2020-11-30 14:53:23 W-8438400
In Review Mobile Mobile list condition is unable to be edited. Under certain conditions, edit button in filter criteria screen does not work when editing an existing mobile list. 2020-11-30 10:01:55 W-7765014
In Review Audience/Contacts Mobile list condition is unable to be edited. Under certain conditions, edit button in filter criteria screen does not work when editing an existing mobile list. 2020-11-30 10:01:55 W-7765014
In Review Pages/Sites Copied CloudPage SmartCapture form not available as Journey Builder entry source When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source. 2020-11-30 03:06:39 W-8350466
In Review Journey Builder Copied CloudPage SmartCapture form not available as Journey Builder entry source When we copy a Landing Page in the New CloudPages Experience that includes a Smart Capture form used in a Journey, we are unable to use the newly copied SmartCapture form as a Journey Builder entry source. 2020-11-30 03:06:39 W-8350466
In Review Social Studio Instagram Likes count showing as 0 in Social Studio Instagram Likes counts within Social Studio are showing as 0 versus the count you see on the post itself. 2020-11-27 22:13:28 W-8043361
In Review Integrations MCC API User email notification not sent when Password expires When using a TSE for the MCC package and JWT authentication, if the Marketing Cloud User (setup as the API User) password has expired, the MCC package is unable to communicate with the Marketing Cloud and processes will start to fail. Processes such as Journey Builder or Triggered Sends, along with Tracking will fail silently 2020-11-27 15:07:24 W-8318512
In Review Pages/Sites Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2020-11-27 09:59:40 W-5749714
In Review Email Studio Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2020-11-27 09:59:40 W-5749714
In Review Automations Automation schedule is changed when Journey scheduled by that automation is stopped Automation schedule is changed when Journey scheduled by that automation is stopped 2020-11-27 04:59:48 W-5020333
In Review Journey Builder Automation schedule is changed when Journey scheduled by that automation is stopped Automation schedule is changed when Journey scheduled by that automation is stopped 2020-11-27 04:59:48 W-5020333
In Review Advertising Studio Refresh time is set to +1 hour after activation button click When users are activating audiences on a refresh, the refresh time is being set one hour ahead i.e. set for 11am but processes at 12pm. 2020-11-27 04:29:28 W-8382978
In Review Mobile Inbox refresh sometimes takes long time. Inbox refresh sometimes takes long time. 2020-11-27 01:44:20 W-8459338
In Review Advertising Studio Acknowledging and closing a warning message For example, if a lead failed due to the wrong format, it doesn't mean that other leads might fail too. In these cases, It would be better to have an option to acknowledge the warning and not see the warning for the current/past leads after acknowledging it. 2020-11-27 00:24:33 W-7387329
In Review Admin Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-11-26 20:18:01 W-5906257
In Review Sending Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-11-26 20:18:01 W-5906257
In Review Reporting Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-11-26 20:18:01 W-5906257
In Review Email Studio Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-11-26 20:18:01 W-5906257
In Review Journey Builder Resuming the Journeys from pause goes in finishing status instead of running Resuming the Journeys from pause goes in finishing status instead of running in rare case. 2020-11-26 13:53:46 W-7963748
In Review API Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States) When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that could not be parsed to the correct data type. [DefinitionName: Created Date] 2020-11-26 03:12:11 W-8237017
In Review Mobile Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States) When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that could not be parsed to the correct data type. [DefinitionName: Created Date] 2020-11-26 03:12:11 W-8237017
In Review Audience/Contacts Contact upserts via contacts/v1/contacts REST route fail when the user does not have Culture Code set to English (United States) When an account user with a Culture Code different than English (United States), e.g. French (France), English (United Kingdom), is trying to upsert data into an attribute set like Mobile Demographics, the upserts are failing with below validation error. Error: The Attribute has an 'Inner Value' that could not be parsed to the correct data type. [DefinitionName: Created Date] 2020-11-26 03:12:11 W-8237017
In Review Social Studio Social Studio Publish Calendar - Unable to Reset All Filters Clicking "Reset All" on filters that were applied to the Calendar in Social Studio Publish does not actually reset the filters when users login through Marketing Cloud before clicking on the Social Studio tab. 2020-11-25 21:36:12 W-8459922
In Review Social Studio Display error Message when disabling users in Social Studio When you attempt to disable a user, there is an error displayed "The server encountered an unexpected condition which prevented it from fulfilling the request” but the user is still deactivated once you cancel out of the admin screen and refresh. 2020-11-25 15:16:18 W-8505652
In Review Mobile Journey Builder Decision split fails using MobilePush Demographics Attribute Group When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected. 2020-11-25 14:49:25 W-8037910
In Review Journey Builder Journey Builder Decision split fails using MobilePush Demographics Attribute Group When using the MobilePush Demographics Attribute Group within a Decision Split within Journey Builder, Contacts may show as failing within History once activated and injected. 2020-11-25 14:49:25 W-8037910
In Review Social Studio Social Studio Analyze Workbench displays a 'Crunching the Numbers' status When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data. 2020-11-25 14:00:02 W-7736074
In Review Reporting Location map does not load on the Web and Mobile Analytics home page. The location map is not loading on the W&MA home page, or if you expand the visitor location tile. 2020-11-25 11:49:12 W-8047859
In Review Integrations Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID associated with the send and therefore the email thumbnail cannot be previewed in Salesforce. 2020-11-25 10:42:53 W-7727834
In Review Journey Builder Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID associated with the send and therefore the email thumbnail cannot be previewed in Salesforce. 2020-11-25 10:42:53 W-7727834
In Review Integrations Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission sets, etc) do not have access to the global Journey Builder classes in Salesforce. Admins might need to adjust profiles or permission sets for users who run flows that invoke Apex classes. A flow stops working if it invokes an Apex class that the running user doesn’t have access to. https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_security.htm 2020-11-25 08:54:54 W-6462765
In Review Journey Builder Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission sets, etc) do not have access to the global Journey Builder classes in Salesforce. Admins might need to adjust profiles or permission sets for users who run flows that invoke Apex classes. A flow stops working if it invokes an Apex class that the running user doesn’t have access to. https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_security.htm 2020-11-25 08:54:54 W-6462765
In Review Social Studio Unable to authenticate to Marketing Cloud via the Command Center Users are unable to authenticate to the Marketing Cloud via the Command Center if the Marketing Cloud account in question is on stack s11 or s50. Command Center screens using the Marketing Cloud connection can therefore not be used. 2020-11-24 22:18:46 W-6927478
In Review Social Studio Engagement number on Analyze 'Published Engagement Trend' Card and CSV from that Card shows different counts. The Engagement number on Analyze 'Published Engagement Trend' Card for Facebook may show a discrepancy in the numbers shown when this same Card is exported as a CSV file. 2020-11-24 22:18:46 W-8494310
In Review Audience/Contacts Error when publishing audience to a shared DE. Error when publishing audience to a shared DE folder. 2020-11-24 21:17:18 W-6505140
In Review Automations Automation schedule is changed when Journey scheduled by that automation is stopped Automation schedule is changed when Journey scheduled by that automation is stopped 2020-11-24 04:51:19 W-7674135
In Review Journey Builder Automation schedule is changed when Journey scheduled by that automation is stopped Automation schedule is changed when Journey scheduled by that automation is stopped 2020-11-24 04:51:19 W-7674135
In Review Mobile Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols. 2020-11-23 21:50:12 W-5698306
In Review Audience/Contacts Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols. 2020-11-23 21:50:12 W-5698306
In Review Reporting Pipes in Journey Names cause issues with Journey Reports If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on. 2020-11-23 21:04:38 W-4116502
In Review Journey Builder Pipes in Journey Names cause issues with Journey Reports If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on. 2020-11-23 21:04:38 W-4116502
In Review Journey Builder Journey Builder Entry Event Schedule does not save the run date on the first attempt When configuring a single send journey or a multi-step journey, there is the option to schedule the journey in the future. The first attempt to do so does not save properly. 2020-11-20 18:00:34 W-8432943
In Review Email Studio Data extensions beyond 2 levels of relationship to the source DE are not available to use within data filters When creating a Data Filter, the filter will include any Data Relationship touching the source Data Extension, and any Data Relationship touching the Data Extension connected by the source DE Data Relationships, but no further. Any Data Relationships beyond that will be ignored and any fields in the Data Extensions they connect will not be listed. 2020-11-20 11:42:20 W-5137265
In Review Email Studio Triggered Sends do not honour Custom List Detective Entries After asking Support for a Custom entry to be added to List Detective (LD) as a Username or Domain allowance, Triggered Sends do not honour that entry and will continue to reject Emails Sends. 2020-11-20 07:30:23 W-8111944
In Review Mobile Copy/Paste of SMS message in mobile connect remove the line break When Copy/Paste of SMS message in mobile connect then it removes the line break and merge them into 1 line 2020-11-20 05:19:41 W-8448820
In Review Admin Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ 2020-11-20 02:07:25 W-6345859
In Review Email Studio Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ 2020-11-20 02:07:25 W-6345859
In Review Social Studio Instagram Stories fail to publish on Android Devices Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram for this content”. - As a result, customer can not schedule stories from Social Studio. - This error was happening for images as well until yesterday but seems to be fixed now. - Errors don’t happen for iOS. 2020-11-19 21:59:41 W-7528463
In Review Einstein/Predictive Incorrect location in Web and Mobile Analytics Location are incorrectly logged in Web and Mobile Analytics. This issue is due to an out of date library used for the mapping between IP addresses and countries. 2020-11-19 21:07:47 W-8444218
In Review Automations Marketing Cloud automations failing to reschedule following network or database performance incidents When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn't run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences until a user manually reschedules it. This has been acknowledged as a defect and correction is planned for a future Marketing Cloud release. 2020-11-18 21:42:55 W-5659603
In Review Mobile MobilePush messages scheduled with (GMT-03:00) Brasilia are saving/scheduling sends with incorrect Timezone Offset of GMT-02:00 MobilePush messages scheduled with (GMT-03:00) Brasilia are saving/scheduling sends with incorrect Timezone Offset of GMT-02:00. This results in a send going out 1 hour earlier than expected. 2020-11-18 19:29:51 W-8382940
In Review Einstein/Predictive Einstein Content Block (Email Recommendations) not selectable within Stack 50 The Einstein Content Block with Content Builder, used to leverage Email recommendations logic is not selectable for accounts located on Stack 50. 2020-11-18 07:46:11 W-6144007
In Review Social Studio Sentiment Applied by Social Studio Automate is Not Displayed Consistently When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly. 2020-11-17 23:31:24 W-6845894
In Review Email Studio Filtered Data Extension - filter criteria intermittently displaying some fields as {Deleted Attribute} In certain accounts, when opening a Data Extension built from a Data Filter, if it uses fields from a Data Relationship for Filter Criteria, sometimes the Fields do not display, and [Deleted Attribute] appears instead. 2020-11-17 22:54:07 W-5421207
In Review Journey Builder New versions of Journey Builder fail to Validate/Publish When Validating or Publishing new versions of a Journey - an error may be encountered which prevents the process from completing. This is due to changes in the filter XML used across the versions. 2020-11-17 20:51:02 W-4823727
In Review Einstein/Predictive Email/Web Recommendations - Streaming Updates does not create/update an IGO_PRODUCTS record When using stream updates within the collect code and the Data Extension integration , the streaming update call does not update the IGO_PRODUCTS data extension. This does not affect recommendations or reporting. The IGO/PI data extensions are not leveraged by the product, these data extensions just exist to surface information within the account 2020-11-17 02:07:36 W-7988556
In Review Integrations Changing a synchronized object field's datatype without first unsyncing the field, will break the synchronization of that object When using synchronized data sources, when a field is synced, we create that field with a data type that cannot be changed after it is synced. If you then attempt to modify a synchronized field's data type while it is still synchronized, that object will have issues synchronizing all data as expected after the update. 2020-11-16 21:51:00 W-7944406
In Review Audience/Contacts Changing a synchronized object field's datatype without first unsyncing the field, will break the synchronization of that object When using synchronized data sources, when a field is synced, we create that field with a data type that cannot be changed after it is synced. If you then attempt to modify a synchronized field's data type while it is still synchronized, that object will have issues synchronizing all data as expected after the update. 2020-11-16 21:51:00 W-7944406
In Review Journey Builder Wait By Attribute Activity in Journey Builder does not wait more than 60 months When configuring a Wait By Attribute Activity in Journey Builder, the option is presented to specify wait intervals greater than 60 months. If a time frame greater than 60 months is selected, the wait activity will wait only for 60 months. 2020-11-16 18:37:28 W-8008435
In Review Email Studio MC A/B Test Send to a SF DE with a SF DE exclusion list, errors when creating a SF send instance When the customer creates an A/B test send in the marketing cloud to a SalesForce data extension and uses a SalesForce data extension as an exclusion list, the A/B test send will successfully send, but the creation of the AB Test send instance in Salesforce instance failed with an AutoMapperMappingException. 2020-11-16 16:06:05 W-6185010
In Review Audience/Contacts Contact Builder Engagement tab does not support multi-byte characters for email name The Contact Builder Engagement tab within All Contacts does not support multi-byte characters for email name and will display question marks instead of the actual character(s). 2020-11-16 14:03:48 W-6074880
In Review Audience/Contacts Contact Builder | All Contacts | Non-ASCII characters not supported within Email Subject Line in Engagement > Activity Non-ASCII characters display as question marks (??) within Content Builder > All Contacts > Engagement instead of the characters that they actually are. 2020-11-16 13:56:13 W-6764434
In Review Automations Notification for File Trigger Failures File triggers are sporadically being failed. However, notifications for the administrators are not sent on the current behavior. 2020-11-16 04:01:27 W-7275806
In Review Journey Builder View Rejected Contacts includes activity errors When viewing rejected contacts you may also see failures on individual activities, such as an email activity. 2020-11-13 16:17:14 W-8256303
In Review Pages/Sites HTTPHeader.SetValue SSJS will not properly set cookies when using Chrome Using HTTPHeader.SetValue SSJS on a CloudPage will not properly set cookies when using Chrome. 2020-11-13 13:45:07 W-8290628
In Review Email Studio Import Results File contains references to information that is not actionable In some situations when an import has been completed, regardless of whether or not it has validation errors, we will send out a notification email that contains text that is not actionable. Below is an example of what this would look like: 0 0 Warning Warning: Import aborted while processing Batch 1 in SetBuilder. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table. 0 0 Warning Warning: Import aborted while processing Batch 2 in DsvFileSourceReader. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table. 2020-11-13 00:16:48 W-4347964
In Review Pages/Sites MicrositeURL AMPScript function does not allow Query String parameters with value = 0 When using the MicrositeURL AMPScript function, you have the ability to append a value of 0 to the query string of a microsite link. When specifying a value of 0 for any name/value pair while calling MicrositeURL, the URL may fail as the the parameter with value 0 is omitted from the query string completely. 2020-11-12 22:04:13 W-7251593
In Review Email Studio MicrositeURL AMPScript function does not allow Query String parameters with value = 0 When using the MicrositeURL AMPScript function, you have the ability to append a value of 0 to the query string of a microsite link. When specifying a value of 0 for any name/value pair while calling MicrositeURL, the URL may fail as the the parameter with value 0 is omitted from the query string completely. 2020-11-12 22:04:13 W-7251593
Fixed Social Studio Twitter Follower Trend Card Fluctuates on a Specific Date With Date Range Changes Using the Twitter Follower Trend Card, looking at a specific date, well within a date range, the total on that date changes if the date range is changed. 2020-11-12 14:28:32 W-5033229
Fixed Social Studio Social Account Disconnect Emails being sent too frequently When a Twitter Social Account gets disconnected we send emails to the end users notifying them to reconnect. These emails get sent every 20-30 minutes. 2020-11-12 14:28:32 W-7994351
Fixed Social Studio Unable to add new Pinterest Accounts in Social Studio Users are unable to add new Pinterest accounts in Social Studio. A generic error is displayed on screen. 2020-11-12 14:28:32 W-8155929
In Review Einstein/Predictive Einstein Engagement Scoring | casing consistency in email Currently casing within Einstein Engagement scoring is not always the same for scores for the same email address. 2020-11-12 12:57:36 W-7913867
In Review Einstein/Predictive Behavioral Triggers - Incorrect quantities when cart contains multiple variants of one product code. When a customer has multiple variants of a single product code, the quantity is inflated 2020-11-12 10:37:14 W-8294053
In Review Integrations All Contacts Attributes Tab not loading Synchronized Data Source Attribute Values When navigating to the Attributes tab of a contact in All Contacts, attribute values for Synchronized data sources are not displaying values, even though the contact does have values in the Synchronized data extension. 2020-11-11 23:08:55 W-6070351
In Review Audience/Contacts All Contacts Attributes Tab not loading Synchronized Data Source Attribute Values When navigating to the Attributes tab of a contact in All Contacts, attribute values for Synchronized data sources are not displaying values, even though the contact does have values in the Synchronized data extension. 2020-11-11 23:08:55 W-6070351
In Review Admin Standard Marketing Cloud System Defined Roles may deny items they shouldn't Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not. 2020-11-11 19:58:26 W-6887678
In Review Email Studio Standard Marketing Cloud System Defined Roles may deny items they shouldn't Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not. 2020-11-11 19:58:26 W-6887678
In Review Email Studio Data Extensions created with the same external key at both the Enterprise level and BU level cannot be edited. Data Extensions with the same name and external key can be created in the shared directory at the Enterprise level, even if the same name and external key exists in a business unit. This results in both data extensions being un-editable. 2020-11-11 19:15:44 W-3847009
In Review Audience/Contacts Data Extensions created with the same external key at both the Enterprise level and BU level cannot be edited. Data Extensions with the same name and external key can be created in the shared directory at the Enterprise level, even if the same name and external key exists in a business unit. This results in both data extensions being un-editable. 2020-11-11 19:15:44 W-3847009
In Review Audience/Contacts Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey. The error occurs when the @ symbol is not encoded to %40. 2020-11-11 19:15:44 W-8260348
No Fix Social Studio Unable to set a Persona Group Summary dashboard as "Hidden" in Analyse Social Studio Customers are unable to hide the Persona group summary dashboard in Social Studio Analyse Tab 2020-11-10 15:19:51 W-8333498
In Review Social Studio Unable to set a Persona Group Summary dashboard as "Hidden" in Analyse Social Studio Customers are unable to hide the Persona group summary dashboard in Social Studio Analyse Tab 2020-11-10 11:21:53 W-8333498
In Review Automations Imports uses old decompressed file instead of decompressing and using the new file when both have the same file name Imports currently supports decompression during import when a customer sends a compressed file (.zip", ".tar", ".gz", ".tar.gz", ".tgz") directly for import with no file transfer step. It was known that The import process does not use the new compressed file provided when an existing decompressed file with the same name exists in the EFTP import directory 2020-11-10 08:00:36 W-8265391
In Review Email Studio Checkboxes on Marketing Cloud Interactive Emails not displaying in-line with their label Addition of checkboxes to an interactive email in Email Studio will not display in-line beside their text labels. Instead, the checkbox appears above it's label in all circumstances. 2020-11-10 07:59:10 W-7828597
In Review Admin Cannot add new field to a Data Extension within Contact Builder if the field's name contains special characters If you have a pre-existing Data Extension and go to add a new field within Contact Builder that has a special character in the field name, it will fail to create the field. 2020-11-09 15:06:56 W-8257920
In Review Email Studio Cannot add new field to a Data Extension within Contact Builder if the field's name contains special characters If you have a pre-existing Data Extension and go to add a new field within Contact Builder that has a special character in the field name, it will fail to create the field. 2020-11-09 15:06:56 W-8257920
In Review Audience/Contacts Cannot add new field to a Data Extension within Contact Builder if the field's name contains special characters If you have a pre-existing Data Extension and go to add a new field within Contact Builder that has a special character in the field name, it will fail to create the field. 2020-11-09 15:06:56 W-8257920
Fixed API Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-11-09 14:36:16 W-7599216
Fixed Admin Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview. The links are impacted in subscriber preview only. Email sends are not impacted. 2020-11-09 14:36:16 W-7893980
Fixed Mobile Mobile filtered lists when refreshed gets struck in QUEUED Status When Mobile filtered Lists are refreshed, Most of the times criteria is evaluated correctly and Contacts are returned in response. However sometimes this refresh gets struck & Spinning wheel is displayed consistently. 2020-11-09 14:36:16 W-6585826
Fixed Mobile Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-11-09 14:36:16 W-7599216
Fixed Mobile Different Locales with similar Short code / Keyword combinations are assigned to incorrect Subscription in MobileConnect When an account is configured with two short codes that are the same but have different locales AND both codes have the same keyword, imports in MobileConnect can import contacts into a subscription for the incorrect short code. 2020-11-09 14:36:16 W-7785641
Fixed Mobile MobileConnect response Messages errors using custom Mobile_Number Attribute When a custom Attribute is created on the Mobile Demographics Attribute Set named MOBILE_NUMBER (with the underscore) and the response to an MO Message includes the MOBILE_NUMBER attribute via Personalisation/AMPScript, the text response message will error 2020-11-09 14:36:16 W-7867701
Fixed Mobile Special characters not rendering correctly in SMS & PUSH message previews Special characters such as € are not rendering as expected in SMS and PUSH Message Previews. This effects the preview only, the message will be sent correctly. 2020-11-09 14:36:16 W-7880002
Fixed Mobile MobilePush Message for Alert+CloudPage does not display >50 CloudPage collections When configuring an Outbound MobilePush message with CloudPage + Alert, the option to select a page is limited to loading only the first 50 CloudPage Collections. 2020-11-09 14:36:16 W-7919835
Fixed Sending Help URL 404s in Send Email Wizard The "Learn More" Help link in the UI is broken when going through the Content Builder Send Flow 2020-11-09 14:36:16 W-7801545
Fixed Automations Unable to Create Automation Studio Folders via SOAP API using DataFolder object When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: "automations" is not a valid Folder ContentType. 2020-11-09 14:36:16 W-5514840
Fixed Pages/Sites Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail. 2020-11-09 14:36:16 W-4832842
Fixed Pages/Sites Settings CloudPage's response header "Cache-Control" to "no-cache,no-store", the "no-store" does not save. CloudPages sets the "Cache-Control" HTTP Header to "no-cache" regardless of what is done via SSJS Platform methods such as "HTTPHeader.SetValue. CloudPages should respect what the customer passes in via SSJS and allow them to use that value for Cache-Control. 2020-11-09 14:36:16 W-6057289
Fixed Pages/Sites MobilePush Message for Alert+CloudPage does not display >50 CloudPage collections When configuring an Outbound MobilePush message with CloudPage + Alert, the option to select a page is limited to loading only the first 50 CloudPage Collections. 2020-11-09 14:36:16 W-7919835
Fixed Email Studio Content Builder grid can show incorrect number of assets when changing sort by column In Content Builder, when sorting by column Type, the full list of assets is returned. However, when sorting by any other column, i.e., Name, Customer Key, Modified, only a portion of the assets are returned. 2020-11-09 14:36:16 W-7412707
Fixed Email Studio Help URL 404s in Send Email Wizard The "Learn More" Help link in the UI is broken when going through the Content Builder Send Flow 2020-11-09 14:36:16 W-7801545
Fixed Email Studio Content Builder All Shared Content Folder not loading when it contains >5000 assets When the All Shared Content Folder in Content Builder has >5000 assets, the content intermittently fails to load and is greyed out. 2020-11-09 14:36:16 W-7879614
Fixed Email Studio Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview. The links are impacted in subscriber preview only. Email sends are not impacted. 2020-11-09 14:36:16 W-7893980
Fixed Email Studio Unable to copy HTML contents from Code View - template based emails Currently, it is difficult to copy code directly out of the code view of a Template-Based email. 2020-11-09 14:36:16 W-7896873
Fixed Email Studio Unable to display current Google Analytics 360 Views When a Google Integration customer has 10 or more properties selected in their authorized views it is possible for the call that fetches these to fail due to rate limiting. 2020-11-09 14:36:16 W-8060551
Fixed Integrations Unable to activate Salesforce Data Event in Journey Builder on specific objects It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out. Or UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions. The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record. 2020-11-09 14:36:16 W-7482931
Fixed Journey Builder Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail. 2020-11-09 14:36:16 W-4832842
Fixed Journey Builder Decision Split cannot be configured to correct UI error if Journey is saved before configuring schedule automation When Journey using Data Extension entry source is saved without configuring a schedule, Decision Split activities in the Journey cannot be configured after schedule automation is added. The error "Entry Event Modified. Update the highlighted items to include new Entry Event data." shows on the UI after scheduled automation is configured, highlighting Decision Split previously configured with filter on Journey Data. 2020-11-09 14:36:16 W-5700259
Fixed Journey Builder "Exists In Whole Word" operator is not working for filter criteria in Journey's "Exists In Whole Word" operator not working in any of the places in application means Journey Builder Entry Criteria, decision split, Exit Criteria and Goal Criteria. 2020-11-09 14:36:16 W-6592364
Fixed Journey Builder Unable to activate Salesforce Data Event in Journey Builder on specific objects It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out. Or UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions. The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record. 2020-11-09 14:36:16 W-7482931
Fixed Journey Builder Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-11-09 14:36:16 W-7599216
Fixed Journey Builder Unable to see Campaign associated to JB Email Activity When reviewing an Email Activity in a Journey, the Delivery Options section will not display the Campaign(s) the Email is linked to. This is just a UI problem, it does not impact the functionality of the Email linked to the Campaign. 2020-11-09 14:36:16 W-7755726
Fixed Journey Builder Goal Counts or Percentage is inaccurate in Journey Builder When using Goals in Journey Builder, you may note that your percentage calculation or the number of contacts that met goal is inaccurate. 2020-11-09 14:36:16 W-7818247
Fixed Journey Builder Unable to open Email Activity properties on Journey Builder when using Internet Explorer We are unable to open Email Activity properties on a Journey while using Internet Explorer. 2020-11-09 14:36:16 W-7897867
Fixed Journey Builder Test Journey | Sendable Data Extension with Primary key with Data Type int fails When running a test Journey that is configured with a Sendable Data Extension that has an INT field as it's primary key that is mapped to SubscriberID/Subscriberkey the Journey will fail to complete. 2020-11-09 14:36:16 W-7983761
Fixed Audience/Contacts Unable to Access Contact Builder when Business Unit Description is greater than 500 characters When a Business Unit has a description that is greater than 500 characters, Contact Builder will fail to load. 2020-11-09 14:36:16 W-7937918
Fixed Einstein/Predictive Unable to display current Google Analytics 360 Views When a Google Integration customer has 10 or more properties selected in their authorized views it is possible for the call that fetches these to fail due to rate limiting. 2020-11-09 14:36:16 W-8060551
In Review Social Studio Unable to Reply to Instagram Business Mention Posts in Social Customer Service In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response. 2020-11-09 12:43:39 W-5802226
In Review Journey Builder Errors updating Decimal & Currency field with more than 5 digits / negative values in Sales Cloud Object Activity If a user enters more than 5 digits / negative value in a number or currency field type within a Sales Cloud Activity - Journey Builder will throw the below errors; - Please enter a valid number of type double - Please enter a valid decimal number without currency symbols. 2020-11-09 06:00:00 W-6702977
In Review Email Studio Only 250 folders showing in Email Studio when Try to move Data Extensions from one folder to Another In Email Studio, when using the "Move" option for Data Extensions within a folder, only 250 folders will display in the popup window to be moved. 2020-11-06 21:56:58 W-4930740
In Review Admin New Username entry for Account Level List Detective unsubscribes subscribers New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username. 2020-11-05 21:40:46 W-8055909
In Review Sending New Username entry for Account Level List Detective unsubscribes subscribers New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username. 2020-11-05 21:40:46 W-8055909
In Review Email Studio New Username entry for Account Level List Detective unsubscribes subscribers New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username. 2020-11-05 21:40:46 W-8055909
In Review Audience/Contacts New Username entry for Account Level List Detective unsubscribes subscribers New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username. 2020-11-05 21:40:46 W-8055909
In Review Integrations Salesforce Data Event related object filter criteria can truncate custom relationships When nesting a custom relationship field inside an OR condition, the path, such as cases__r, will be truncated. 2020-11-05 18:38:28 W-5784559
In Review Journey Builder Salesforce Data Event related object filter criteria can truncate custom relationships When nesting a custom relationship field inside an OR condition, the path, such as cases__r, will be truncated. 2020-11-05 18:38:28 W-5784559
In Review Social Studio Unable to add new Pinterest Accounts in Social Studio Users are unable to add new Pinterest accounts in Social Studio. A generic error is displayed on screen. 2020-11-05 14:55:18 W-8155929
In Review Email Studio Currently able to edit a profile attribute to have the same name as an existing preference or profile attribute When you click a profile to edit you can change the name to a name of an existing profile or preference attribute. This shouldn't be allowed as it causes an issue when trying to load the All Subscribers list. 2020-11-04 20:51:39 W-7808132
In Review Admin Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview. The links are impacted in subscriber preview only. Email sends are not impacted. 2020-11-04 20:09:17 W-7893980
In Review Email Studio Links and Email Form components cannot be interacted with in Subscriber Preview within Content Builder Images with links and Email Form components and text links cannot be interacted with in Subscriber Preview. The links are impacted in subscriber preview only. Email sends are not impacted. 2020-11-04 20:09:17 W-7893980
In Review Journey Builder "Exists In Whole Word" operator is not working for filter criteria in Journey's "Exists In Whole Word" operator not working in any of the places in application means Journey Builder Entry Criteria, decision split, Exit Criteria and Goal Criteria. 2020-11-04 16:21:05 W-6592364
In Review Integrations Duplicate IERs for converted leads Converted leads can show an Individual Email Result for both the lead and converted lead (contact) records. 2020-11-04 13:35:46 W-3990921
Fixed Automations Message created for Application with expired p12 or no p12 is not showing in Journey Builder and Automation Studio Views The saved messages created for any Application is not showing in Journey Builder and Automation Studio in below Scenarios. -APP's p12 is expired even if p8 is valid -APP's p12 is not uploaded even if p8 is valid 2020-11-04 00:52:48 W-8243701
Fixed Journey Builder Message created for Application with expired p12 or no p12 is not showing in Journey Builder and Automation Studio Views The saved messages created for any Application is not showing in Journey Builder and Automation Studio in below Scenarios. -APP's p12 is expired even if p8 is valid -APP's p12 is not uploaded even if p8 is valid 2020-11-04 00:52:48 W-8243701
No Fix Automations Triggered Automation - Queued automation instance will skip if previous running instance has a data verification activity that stops the automation If a triggered automation instance is running and a data verification activity stops the automation, any queued automation instances will skip 2020-10-30 19:35:47 W-6286355
In Review Social Studio Individual Photo Posts share metrics with original Mulit-Image Post When a multi-image Facebook post is published, we save the overarching post and each individual image. All metrics get logged to the overarching post, even though each individual image post can have its own metrics. When reported on, each image inherits the metrics from the overarching post. 2020-10-30 14:01:59 W-8235472
In Review Email Studio Content Builder | Transactional Send Classification | Email Send flow uses Account Default | Test Sends do not When we define a custom html footer under account settings, if we perform a test send using Default transactional send classification, that custom footer is ignored and the footer used is coming from internal Marketing Cloud tag settings. 2020-10-30 13:01:19 W-7481381
In Review Journey Builder Campaign Member Activity not loading intermittently when configured to Find and Update from Entry Source When a Campaign Member Activity in a draft Journey is configured to Find and Update by looking up the Campaign Member ID on the entry source, a spinning wheel will appear intermittently and the activity will not load. 2020-10-29 19:50:18 W-6165091
Fixed Integrations Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria 2020-10-29 15:16:55 W-7975746
Fixed Journey Builder Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria 2020-10-29 15:16:55 W-7975746
In Review Admin Convert XML Data Extract does not work when it created in Automation Studio The "Convert XML" Data Extract does not work when it is created in Automation Studio. 2020-10-28 12:37:17 W-5301511
In Review Automations Convert XML Data Extract does not work when it created in Automation Studio The "Convert XML" Data Extract does not work when it is created in Automation Studio. 2020-10-28 12:37:17 W-5301511
In Review Email Studio Convert XML Data Extract does not work when it created in Automation Studio The "Convert XML" Data Extract does not work when it is created in Automation Studio. 2020-10-28 12:37:17 W-5301511
In Review Mobile New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers from the send. 2020-10-28 09:35:51 W-7588830
In Review Journey Builder New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers from the send. 2020-10-28 09:35:51 W-7588830
In Review Automations Message created for Application with expired p12 or no p12 is not showing in Journey Builder and Automation Studio Views The saved messages created for any Application is not showing in Journey Builder and Automation Studio in below Scenarios. -APP's p12 is expired even if p8 is valid -APP's p12 is not uploaded even if p8 is valid 2020-10-28 01:37:28 W-8243701
In Review Journey Builder Message created for Application with expired p12 or no p12 is not showing in Journey Builder and Automation Studio Views The saved messages created for any Application is not showing in Journey Builder and Automation Studio in below Scenarios. -APP's p12 is expired even if p8 is valid -APP's p12 is not uploaded even if p8 is valid 2020-10-28 01:37:28 W-8243701
No Fix Admin Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-27 18:47:42 W-3722028
No Fix Sending Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-27 18:47:42 W-3722028
No Fix Email Studio Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-27 18:47:42 W-3722028
No Fix Audience/Contacts Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-27 18:47:42 W-3722028
In Review Automations Automation left in Queued Status Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status. 2020-10-27 08:15:34 W-7349161
Fixed Pages/Sites Copying a Cloud Page that has a Smart Capture form that is also used in a Journey does not work Within a Smart Capture form on a Cloud Page landing page, you have the ability to check the option to "Use in Journey Builder". If your landing page has this checked and you copy the landing page, this landing page will use the same form name and options, causing the landing page to never load. 2020-10-27 07:24:47 W-7858564
Fixed Journey Builder Copying a Cloud Page that has a Smart Capture form that is also used in a Journey does not work Within a Smart Capture form on a Cloud Page landing page, you have the ability to check the option to "Use in Journey Builder". If your landing page has this checked and you copy the landing page, this landing page will use the same form name and options, causing the landing page to never load. 2020-10-27 07:24:47 W-7858564
In Review Pages/Sites Copying a Cloud Page that has a Smart Capture form that is also used in a Journey does not work Within a Smart Capture form on a Cloud Page landing page, you have the ability to check the option to "Use in Journey Builder". If your landing page has this checked and you copy the landing page, this landing page will use the same form name and options, causing the landing page to never load. 2020-10-27 06:25:51 W-7858564
In Review Journey Builder Copying a Cloud Page that has a Smart Capture form that is also used in a Journey does not work Within a Smart Capture form on a Cloud Page landing page, you have the ability to check the option to "Use in Journey Builder". If your landing page has this checked and you copy the landing page, this landing page will use the same form name and options, causing the landing page to never load. 2020-10-27 06:25:51 W-7858564
In Review Integrations Boolean Formula Field filter fails to synchronize objects When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records. 2020-10-26 22:52:29 W-6465336
In Review Audience/Contacts Boolean Formula Field filter fails to synchronize objects When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records. 2020-10-26 22:52:29 W-6465336
In Review Integrations Unable to activate Salesforce Data Event in Journey Builder on specific objects It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out. Or UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions. The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record. 2020-10-26 20:36:38 W-7482931
In Review Journey Builder Unable to activate Salesforce Data Event in Journey Builder on specific objects It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out. Or UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions. The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record. 2020-10-26 20:36:38 W-7482931
In Review Integrations Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria 2020-10-26 20:32:55 W-7975746
In Review Journey Builder Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data Journey gets stuck on loading page when Task Object is picked as Entry Source - Salesforce Data and try to select the entry criteria 2020-10-26 20:32:55 W-7975746
In Review Email Studio Content Builder Mixed content does not warn when HTTP locations exist in Content Currently there is nothing within the UI that is designed to warn users when they might run into mixed content issues via content created through Content Builder. See Chrome information here: https://www.chromestatus.com/feature/5691978677223424 2020-10-26 17:30:50 W-7686577
In Review Journey Builder Goal Counts or Percentage is inaccurate in Journey Builder When using Goals in Journey Builder, you may note that your percentage calculation or the number of contacts that met goal is inaccurate. 2020-10-26 16:01:34 W-7818247
Fixed Automations Cannot create a filtered data extension from a boolean field. You are unable to create a filtered data extension off of a boolean field. 2020-10-25 00:36:26 W-8258084
Fixed Email Studio Cannot create a filtered data extension from a boolean field. You are unable to create a filtered data extension off of a boolean field. 2020-10-25 00:36:26 W-8258084
In Review Automations Cannot create a filtered data extension from a boolean field. You are unable to create a filtered data extension off of a boolean field. 2020-10-24 16:31:38 W-8258084
In Review Email Studio Cannot create a filtered data extension from a boolean field. You are unable to create a filtered data extension off of a boolean field. 2020-10-24 16:31:38 W-8258084
In Review Reporting User Agent Data does not log all possible entries When running a report such as "Email Performance by Device" where user agent data can be reflected in the report, you may notice a higher than normal number of "unspecified" entries. This is due to our user agent library being out of date. 2020-10-23 21:37:21 W-6588542
In Review Journey Builder Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data Data Extension. This may or may not be the path you selected when configuring the Attribute to Attribute Comparison. This could result in unexpected or unintended results wherever Attribute to Attribute Comparison is used. 2020-10-23 19:55:29 W-6410681
In Review Audience/Contacts Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data Data Extension. This may or may not be the path you selected when configuring the Attribute to Attribute Comparison. This could result in unexpected or unintended results wherever Attribute to Attribute Comparison is used. 2020-10-23 19:55:29 W-6410681
In Review Integrations Marketing Cloud Connect Sends via Sales Cloud are delayed and send between 15 to 30 minutes after schedule time When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the send will complete and tracking is returned. This will occur when the API user is not integrated as a standard user. 2020-10-23 11:46:14 W-7246586
In Review Admin Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-22 19:11:01 W-3722028
In Review Sending Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-22 19:11:01 W-3722028
In Review Email Studio Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-22 19:11:01 W-3722028
In Review Audience/Contacts Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-10-22 19:11:01 W-3722028
In Review Automations Intermittent File Transfer failures when decrypting a file. Client experiences intermittent File Transfer failures when decrypting a file. 2020-10-22 06:36:40 W-7984492
In Review Mobile GetToken API not called by SMS STOP MO Messages When a Marketing Cloud account has Tokenized Sending enabled at a Business Unit level, but a Mobile Code is configured in the Enterprise, the GetToken API is not called to get the Token for the MobileNumber to process the STOP (or custom stop) MO Message 2020-10-22 01:32:08 W-7142651
In Review Email Studio Unable to create new Primary Key field on Data Extension Users may be unable to create a new Primary Key field on a Data Extension after using the Clear Data button more than once when configuring or changing a Data Extension. 2020-10-21 20:11:27 W-7691237
In Review API TransactionalMessagingAPI failed without error response. Even the response code of TransactionalMessagingAPI send request was success, In rare cases, messages may not be sent due to internal processing errors. 2020-10-21 19:15:58 W-8190542
In Review Email Studio TransactionalMessagingAPI failed without error response. Even the response code of TransactionalMessagingAPI send request was success, In rare cases, messages may not be sent due to internal processing errors. 2020-10-21 19:15:58 W-8190542
No Fix Email Studio It is not possible to use the AMPScript function TransformXML with ContentBuilder assets. It is not possible to use the TransformXML function with Content Builder assets, it doesn't appear to work without the GetPortfolioItem function (which only works with Classic Content items). 2020-10-21 16:43:50 W-6288761
In Review Audience/Contacts Adding Audience Builder Attribute breaks AB Automation It is possible to cause the Audience Builder Automation to begin failing by adding an attribute through the Audience Builder Self-Service Tool from a Data Extension which does not contain a Primary Key Field. 2020-10-21 15:12:50 W-8153884
In Review Mobile Unable to import UTC Offset of 10.00 or greater When importing into a MobileConnect list from a data extension, contacts with a UTCOffset of 10.00 or greater will fail to import with an error of "InvalidDecimalPrecision" 2020-10-20 09:54:53 W-5219255
In Review Audience/Contacts Unable to import UTC Offset of 10.00 or greater When importing into a MobileConnect list from a data extension, contacts with a UTCOffset of 10.00 or greater will fail to import with an error of "InvalidDecimalPrecision" 2020-10-20 09:54:53 W-5219255
In Review Email Studio Pending/Scheduled sends reflect De-duplicate By Email status from send definition instead of the job level status When updating an User-Initiated Email to de-duplicate by email address, all scheduled sends in tracking related to the User-Initiated Email reflects this change. This change is also reflected in the email send definition. However at the job level De-duplicate By Email still equals 0. Once the scheduled send is executed, it sends with the status it was created with. 2020-10-19 20:39:27 W-4979706
In Review Admin Marketing Users are able to add campaign members without Edit permissions on Lead and contacts A non admin user with only READ permission on the Lead object is able to add the leads as campaign members. This goes against current documentation. Per current documentation documentation, a user must have: Edit on campaigns AND Edit on leads and contacts AND Marketing User checked in the user information 2020-10-19 19:09:09 W-8195767
In Review Integrations Scope by User - Salesforce Sends fail when excluding a Campaign When using Scope by User for the Marketing Cloud Connect package and you choose to Exclude a Campaign from the Send, if the initiating User does not have access to all the Contacts/Leads within the Campaign, the Send will fail. 2020-10-19 14:35:25 W-8226961
No Fix Social Studio Unable to modify Organization "Session Timeout" Setting in Social Studio In Social studio, when you change the Organizational Timeout setting, it reverts back to the previous value. This is a sporadic issue that does not always happen to all Social Studio accounts. 2020-10-19 13:04:25 W-7507078
In Review API Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-10-19 02:12:59 W-7599216
In Review Mobile Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-10-19 02:12:59 W-7599216
In Review Journey Builder Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-10-19 02:12:59 W-7599216
In Review Social Studio Social Account Disconnect Emails being sent too frequently When a Twitter Social Account gets disconnected we send emails to the end users notifying them to reconnect. These emails get sent every 20-30 minutes. 2020-10-15 20:40:06 W-7994351
In Review Email Studio Error creating filtered data extension when using existing Data Relationship in filter criteria If the field being filtered in a filtered data extension on exists in data extension defined second in the data relationship and that same data extension is used as the source. If the data extension that does not contain the field being filtered on is used as the source, the filtered data extension results generate successfully. 2020-10-15 16:17:06 W-5981913
In Review API SOAP API | Create request | DataFolder object | API Permission Failed response It is not currently possible to create a child folder under the root "My Tracking" folder. A permission error is received regardless of assigned permissions to installed package or user. 2020-10-15 14:08:06 W-6874937
In Review Email Studio SOAP API | Create request | DataFolder object | API Permission Failed response It is not currently possible to create a child folder under the root "My Tracking" folder. A permission error is received regardless of assigned permissions to installed package or user. 2020-10-15 14:08:06 W-6874937
In Review Social Studio Twitter Follower Trend Card Fluctuates on a Specific Date With Date Range Changes Using the Twitter Follower Trend Card, looking at a specific date, well within a date range, the total on that date changes if the date range is changed. 2020-10-15 14:05:30 W-5033229
In Review Email Studio Import errors based on restricted values and max length InvalidRestrictedFieldValue error preventing successful import of csv containing a non-default restricted value that is longer than 50 characters. 2020-10-14 16:57:19 W-7344124
In Review Journey Builder Date Based Entry event injects contacts that do not meet date filter A Date-Based entry event that is configured to inject contacts on a daily basis where the process date is 6 months after a date attribute does not function as expected and injects all contacts where the attribute day number is equal to the the process day number. For example, based on the '6 months after' configuration, if the Journey runs on the 14th of July, the expectation would be for contacts with the date 2020-01-14 in the attribute to be injected. However, the event injects all contacts with a date where the day is on the 14th (e.g. including 2020-02-14, 2020-03-14, 2020-04-14 etc.). The expectation was that on the 14th contact 'peterdcollinsuks1@ gmail.com' would be injected , and on the 15th contact 'peterdcollinsuks6@ gmail.com would be injected. However on the 14th, the 4 contacts that had '14' in the day part of the date were injected, and on the 15th the four contacts that had '15' in the date p[art of the date were injected. i.e 2020-10-14 15:20:22 W-7826439
Fixed Mobile Line not sent from Journey Builder When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect) 2020-10-14 05:44:37 W-7768514
Fixed Journey Builder Line not sent from Journey Builder When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect) 2020-10-14 05:44:37 W-7768514
Fixed Audience/Contacts Line not sent from Journey Builder When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect) 2020-10-14 05:44:37 W-7768514
In Review Email Studio Interactive Content | Gmail Webmail Chrome/Edge | Submit form does not work The submit button doesn't work when the email is opened in a new tab (ctrl + click from inbox) or in a pop up window (new window icon clicked). 2020-10-13 23:20:22 W-7969007
In Review Email Studio Content Builder All Shared Content Folder not loading when it contains >5000 assets When the All Shared Content Folder in Content Builder has >5000 assets, the content intermittently fails to load and is greyed out. 2020-10-13 15:02:19 W-7879614
In Review Mobile Line not sent from Journey Builder When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect) 2020-10-13 00:40:20 W-7768514
In Review Journey Builder Line not sent from Journey Builder When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect) 2020-10-13 00:40:20 W-7768514
In Review Audience/Contacts Line not sent from Journey Builder When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect) 2020-10-13 00:40:20 W-7768514
No Fix Integrations Individual Email Results may not be created for A/B sends using Salesforce Data Extensions When a user performs an A/B test send within Marketing Cloud to a Salesforce Data Extension a send definition is created in the Salesforce Email Send tab. This send definition should be deleted automatically and three send definitions should be created for the A, B, and winner sends. In some cases, the final call that deletes the initial send definition and as well as the three new definitions, can fail. This prevents IERs from being created. 2020-10-12 18:39:58 W-5554762
In Review API The response of delivery status of a message using GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} can result into Unknown token Using API route GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} to get the delivery status of a message can result into Unknown token 2020-10-12 16:49:31 W-8054705
In Review Mobile The response of delivery status of a message using GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} can result into Unknown token Using API route GET /sms/v1/messageContact/{messageId}/deliveries/{tokenId} to get the delivery status of a message can result into Unknown token 2020-10-12 16:49:31 W-8054705
In Review Integrations Attempting to integrate a new Sandbox Org with Marketing Cloud Connect fails with error: No content to map to Object due to end of input Attempting to integrate a new Sandbox Org with Marketing Cloud Connect can fail due to the error below. This will generally affect first time integrations with new Salesforce Sandbox Orgs. Error: No content to map to Object due to end of input 2020-10-08 22:08:24 W-8101515
In Review Einstein/Predictive Einstein Content Tagging fails to delete all Tags When selecting to Delete Tags after switching Einstein Content Tagging (ECT) within Setup, the system will fail to delete all the Tags after 24 hours. 2020-10-08 19:50:27 W-7987079
No Fix Email Studio Empty Web Analytics string causes Click Activity page to Error in Tracking When loading Click Activity in Email Studio Tracking, you may get the error below. 'An error occurred loading the page: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: startIndex' This is caused by having Web Analytics enabled 2020-10-08 16:17:30 W-7756696
No Fix Email Studio When searching for subscribers in a triggered send's bounces in tracking, no results are returned When the client does a search for a subscriber in the triggered send’s bounces, no results are displayed, even though the subscriber has bounced. 2020-10-08 16:17:30 W-8004400
No Fix Email Studio When a test audience is set for a user initiated send with De-sup and suppression, the original audience De-dup and suppression list is overwritten. When setting a test audience with de-dup and suppression list ON to a User-Initiated send, it overwrites the main audience 2020-10-08 16:17:30 W-8138907
In Review Journey Builder Contacts will fail in an Ad Audience Activity unless they exist in the All Subscribers list If Advertising Studio is enabled in your account, you have the ability to use an Ad Audience Activity in Journey Builder. If you send contacts into the journey that do not yet exist with an Email Address in the All Subscribers list, they will fail out of the Journey. 2020-10-08 16:17:30 W-5462657
In Review Advertising Studio Contacts will fail in an Ad Audience Activity unless they exist in the All Subscribers list If Advertising Studio is enabled in your account, you have the ability to use an Ad Audience Activity in Journey Builder. If you send contacts into the journey that do not yet exist with an Email Address in the All Subscribers list, they will fail out of the Journey. 2020-10-08 16:17:30 W-5462657
In Review Mobile Renaming a Data Extension that has been used in a Mobile Message causes the targeted count to be 0 Renaming a Data Extension that has been used in a Mobile Message causes the targeted count to be 0. This is purely cosmetic. The send will go to the appropriate audience/number of subscribers. 2020-10-07 07:47:23 W-7657954
No Fix Email Studio Unable to view list contents Currently, there are some lists that may not open in the UI as expected. 2020-10-06 19:01:44 W-7874114
Fixed Journey Builder Unable to copy journey if the schedule start date is in the past User is unable to copy an existing running journey if the schedule start date is in the past. 2020-10-06 18:49:42 W-7693325
In Review Journey Builder Unable to copy journey if the schedule start date is in the past User is unable to copy an existing running journey if the schedule start date is in the past. 2020-10-06 18:49:42 W-7693325
In Review Mobile Incorrect Delivered/Undelivered Stats in MobileConnect Overview/All Time in Activity Log In MobileConnect, the Delivered percentage on the Overview page for a message as well as the Delivered/Undelivered percentage on the All Time selection of Activity Log after clicking into the message are higher than expected. When changing the Activity Log to the last day, week, or month the percentages are lower, even if all messages were sent during this time frame. 2020-10-06 18:00:57 W-7976115
In Review Email Studio My Tracking | Unique Opens | Blank screen When searching for a subscriber in Tracking > Unique Opens (or any other field that loads a list of Subscriber Records) the screen goes to a blank workspace instead of retrieving the expected subscriber. 2020-10-06 14:58:27 W-8043223
In Review Journey Builder Report Output not Reflecting Chosen Time Zone When scheduling a report, it will show the user/account/report specific localized time zone. Once the time zone data is output, it shows in CST (no daylight savings) instead of the clients timezone. 2020-10-05 03:24:37 W-3750254
In Review Reporting Discover Reports intermittently Error when Scheduled Delivery is sent to the FTP When a Report is built using the Discover package and scheduled to Submit the Report on a schedule, and the delivery option is the FTP, intermittently the Report will fail to generate and an Error Message will display in the generated file. 2020-10-02 18:37:13 W-5401211
In Review Admin Data view showing subscribers in Held status while UI shows Unsubscribed It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio. 2020-10-02 14:51:23 W-8094570
In Review Sending Data view showing subscribers in Held status while UI shows Unsubscribed It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio. 2020-10-02 14:51:23 W-8094570
In Review Reporting Data view showing subscribers in Held status while UI shows Unsubscribed It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio. 2020-10-02 14:51:23 W-8094570
In Review Email Studio Data view showing subscribers in Held status while UI shows Unsubscribed It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio. 2020-10-02 14:51:23 W-8094570
In Review Email Studio When a test audience is set for a user initiated send with De-sup and suppression, the original audience De-dup and suppression list is overwritten. When setting a test audience with de-dup and suppression list ON to a User-Initiated send, it overwrites the main audience 2020-10-02 05:42:38 W-8138907
In Review Pages/Sites Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail. 2020-10-02 02:04:57 W-4832842
In Review Journey Builder Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail. 2020-10-02 02:04:57 W-4832842
In Review Mobile MobileConnect Membership Tab displays inaccurate results after saving new subscription When following a specific set of steps when saving a new mobile keyword subscription, you may notice inaccurate subscription data on the page. When the page is refreshed, the correct keyword subscriptions are displayed. 2020-10-01 16:09:36 W-7170231
In Review Email Studio Session warnings when actively working in Marketing Cloud Email Studio Performing actions in Email Studio (such as editing an email) do not appear to reset the session timer, resulting in the Session Warning dialog box being presented to the user despite actively working in the account. 2020-09-30 21:29:48 W-7486296
No Fix Mobile SMS Activity Analytics in Journey Builder not honoring date ranges When navigating to a SMS Activity's Analytics in Journey Builder and clicking the view details button - statistics in the SMS activity do not show different ranges such as last 7 days, last 30 days, or custom date ranges. The values remain the same for all selections. 2020-09-30 14:51:24 W-8129112
No Fix Journey Builder SMS Activity Analytics in Journey Builder not honoring date ranges When navigating to a SMS Activity's Analytics in Journey Builder and clicking the view details button - statistics in the SMS activity do not show different ranges such as last 7 days, last 30 days, or custom date ranges. The values remain the same for all selections. 2020-09-30 14:51:24 W-8129112
In Review Email Studio Unable to copy HTML contents from Code View - template based emails Currently, it is difficult to copy code directly out of the code view of a Template-Based email. 2020-09-30 13:36:12 W-7896873
In Review Admin Marketing Cloud Discover Reports not Sending Results to FTP from the UI Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists." 2020-09-30 06:46:58 W-4435886
In Review Reporting Marketing Cloud Discover Reports not Sending Results to FTP from the UI Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists." 2020-09-30 06:46:58 W-4435886
In Review Integrations Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen. 2020-09-29 19:28:47 W-6587847
In Review Journey Builder Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen. 2020-09-29 19:28:47 W-6587847
In Review API /sms/v1/automation/importSend returns an error using V2 Token When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error 2020-09-29 19:08:21 W-7282850
In Review Mobile /sms/v1/automation/importSend returns an error using V2 Token When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error 2020-09-29 19:08:21 W-7282850
In Review Automations /sms/v1/automation/importSend returns an error using V2 Token When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error 2020-09-29 19:08:21 W-7282850
In Review Mobile SMS Activity Analytics in Journey Builder not honoring date ranges When navigating to a SMS Activity's Analytics in Journey Builder and clicking the view details button - statistics in the SMS activity do not show different ranges such as last 7 days, last 30 days, or custom date ranges. The values remain the same for all selections. 2020-09-29 16:36:30 W-8129112
In Review Journey Builder SMS Activity Analytics in Journey Builder not honoring date ranges When navigating to a SMS Activity's Analytics in Journey Builder and clicking the view details button - statistics in the SMS activity do not show different ranges such as last 7 days, last 30 days, or custom date ranges. The values remain the same for all selections. 2020-09-29 16:36:30 W-8129112
In Review Integrations Incorrect Relationship between Contact and Opportunity Objects After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects. Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field 2020-09-29 07:56:33 W-6597682
In Review Audience/Contacts Incorrect Relationship between Contact and Opportunity Objects After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects. Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field 2020-09-29 07:56:33 W-6597682
In Review Reporting Scheduled Discover Reports can become corrupt Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. Downloading Report ...Downloading Report ... When your download is complete window.onload = function() { window.setTimeout('document.forms[0].submit()' 2020-09-28 21:23:43 W-4138643
In Review Audience/Contacts Contacts Engagement History fails to load on child BUs Contacts Mobil engagement history in Contact Builder does not load on child BUs. 2020-09-28 19:19:38 W-8081330
In Review Journey Builder Decision Split cannot be configured to correct UI error if Journey is saved before configuring schedule automation When Journey using Data Extension entry source is saved without configuring a schedule, Decision Split activities in the Journey cannot be configured after schedule automation is added. The error "Entry Event Modified. Update the highlighted items to include new Entry Event data." shows on the UI after scheduled automation is configured, highlighting Decision Split previously configured with filter on Journey Data. 2020-09-28 16:47:43 W-5700259
No Fix Audience/Contacts Space character with specific condition on Exclusion Criteria is converted to ' ' after reopening it in Audience Builder Space character with specific condition on Exclusion Criteria is converted to ' ' after reopening it in Audience Builder - When starting with a space character - When 2 space characters between the words 2020-09-25 18:29:35 W-6315996
In Review Automations Copying/Editing a Email send Definition in Automation Studio does not preserve order of the Data extensions Within Automation Studio, when copying/editing a email send definition the order of the Data extensions is not preserved and will change. To reorder the DE you will need to remove and re-add in the desired order. 2020-09-25 14:57:21 W-8062604
In Review Email Studio Copying/Editing a Email send Definition in Automation Studio does not preserve order of the Data extensions Within Automation Studio, when copying/editing a email send definition the order of the Data extensions is not preserved and will change. To reorder the DE you will need to remove and re-add in the desired order. 2020-09-25 14:57:21 W-8062604
In Review Integrations Individual Email Results fail to write to Salesforce when a record has been deleted, merged, or the user does not have access to the record Individual Email Results are pushed to Salesforce in batches. When an error occurs in SalesCloud in the process of creating IER’s, IER’s fail to create for other contacts or leads in the batch. This happens when a contact or lead has been deleted, merged, or the user does not access the contact/lead. 2020-09-25 14:57:21 W-7544314
In Review Advertising Studio Number of Source DE record shows 0 if CultureCode is not EN Number of Source DE record shows 0 in Advertising Audience, if the CultureCode is not EN. 2020-09-25 07:48:55 W-8089214
Fixed Social Studio Engage Conversation Tab loads 0 Facebook comments when comments and replies count exceed 5k While loading the Conversation Tab for a Facebook post in Social Studio Engage, it will display as 0 Comments when the post exceeds 5k comments and replies on Facebook. 2020-09-24 14:41:49 W-3223639
Fixed Mobile Sandbox application MobilePush sends are failing Sandbox applications that have been enabled with HTTP2 are failing due to the sends using the production endpoint. Previously, Legacy Binary Protocol, the certificate was used to determine if an application was a sandbox app or not 2020-09-24 13:41:06 W-8086091
In Review Mobile Modifying the schedule of a send while the send is occurring causes the send to be duplicated Modifying the schedule of a send while the send is occurring causes the send to be sent twice. 2020-09-23 19:59:08 W-7656483
In Review Mobile Responding to Outbound Message does not trigger Text Response for Next Keyword when replying with y, n, or yes After receiving an Outbound message configured with a Next Keyword, the expectation is that a response to that message will be appended with the Next Keyword and will trigger a response from a Text Response message setup for that keyword. However, it has been observed that this does not happen when responding with some messages, for example with the text 'y', 'n' or 'yes'. 2020-09-23 19:59:08 W-7769424
In Review Mobile MobileConnect | SMS | English CA culture code displays date time incorrect on UI Currently, within the UI in MobileConnect, the recurrence scheduling time has the potential to reverse the scheduled month. This means that a send scheduled for 8/1/2020 would become 1/8/2020. 2020-09-23 19:59:08 W-7805089
In Review Mobile MobileConnect Double Opt In Confirmation Message not Sent on Shared Short Code When using a Double Opt In message in MobileConnect with a Shared Short Code, the initial message is received but the confirmation message is not received. 2020-09-23 19:59:08 W-7839153
In Review Integrations Marketing Cloud Connect Individual Email Results (IER's) for triggered sends are periodically recreated after being deleted Individual Email Results (IER's) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account. 2020-09-23 15:19:22 W-7365476
In Review Automations Unable to Create Automation Studio Folders via SOAP API using DataFolder object When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: "automations" is not a valid Folder ContentType. 2020-09-22 16:10:36 W-5514840
In Review Audience/Contacts Modified date in All Contacts is inaccurate All Contacts within Contact Builder has a modified date for each record. This value is not currently accurate and can appear to be in the future. 2020-09-22 06:41:18 W-6266174
In Review Audience/Contacts Mobile List shows progressing contacts count as finished one after clicking "Refresh" button Mobile List shows progressing contacts count as finished count after clicking "Refresh" button. This is just UI issue. 2020-09-21 20:57:33 W-6164978
In Review Email Studio Data Extension's Member ID not set correctly when split off of a shared Data Extension and saved into a Business Unit folder When splitting a data extension that lives in a shared folder, and designating the Data Extensions folder of a business unit, the resulting data extension is not viewable in the business unit. 2020-09-21 17:24:33 W-3969316
In Review Audience/Contacts Search functionality within Contact Builder Data Designer returns "No data to display" Attempting to us the search functionality within Contact Builder's Data Designer, will not return results. You will always see "No Data to Display" regardless of what is searched for. 2020-09-21 17:24:33 W-7685895
In Review Mobile Sandbox application MobilePush sends are failing Sandbox applications that have been enabled with HTTP2 are failing due to the sends using the production endpoint. Previously, Legacy Binary Protocol, the certificate was used to determine if an application was a sandbox app or not 2020-09-21 15:22:45 W-8086091
Fixed Automations File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails. 2020-09-18 17:52:38 W-7271294
Fixed Email Studio File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails. 2020-09-18 17:52:38 W-7271294
No Fix Email Studio Email Template update results in adding the change instead of updating change in the email After updating an Email Template used by a Template-Based Email and then updating said Template-Based Email, instead of updating the email with the update made in the template, we are adding the update to the bottom of the email as a table within the content area instead of replacing it. 2020-09-16 19:05:11 W-7981761
In Review Mobile Different Locales with similar Short code / Keyword combinations are assigned to incorrect Subscription in MobileConnect When an account is configured with two short codes that are the same but have different locales AND both codes have the same keyword, imports in MobileConnect can import contacts into a subscription for the incorrect short code. 2020-09-16 14:01:20 W-7785641
In Review Email Studio Email Template update results in adding the change instead of updating change in the email After updating an Email Template used by a Template-Based Email and then updating said Template-Based Email, instead of updating the email with the update made in the template, we are adding the update to the bottom of the email as a table within the content area instead of replacing it. 2020-09-15 20:50:12 W-7981761
In Review Email Studio Unable to display current Google Analytics 360 Views When a Google Integration customer has 10 or more properties selected in their authorized views it is possible for the call that fetches these to fail due to rate limiting. 2020-09-15 15:46:37 W-8060551
In Review Einstein/Predictive Unable to display current Google Analytics 360 Views When a Google Integration customer has 10 or more properties selected in their authorized views it is possible for the call that fetches these to fail due to rate limiting. 2020-09-15 15:46:37 W-8060551
In Review Mobile MobileConnect response Messages errors using custom Mobile_Number Attribute When a custom Attribute is created on the Mobile Demographics Attribute Set named MOBILE_NUMBER (with the underscore) and the response to an MO Message includes the MOBILE_NUMBER attribute via Personalisation/AMPScript, the text response message will error 2020-09-14 23:04:41 W-7867701
In Review Automations Import Activity creation in Automation Studio only shows the first 25 Shared Publication Lists When creating an Import Activity in Automation Studio using the Shared Publication List folder in a BU with more than 25 Publication Lists only the first 25 Lists will be displayed. 2020-09-14 20:00:53 W-7952909
In Review Email Studio Import Activity creation in Automation Studio only shows the first 25 Shared Publication Lists When creating an Import Activity in Automation Studio using the Shared Publication List folder in a BU with more than 25 Publication Lists only the first 25 Lists will be displayed. 2020-09-14 20:00:53 W-7952909
No Fix Reporting Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail. 2020-09-14 17:29:05 W-4808554
No Fix Reporting Journey Builder reports have an upper limit to the number of journeys that can be selected When creating the "Journey Builder Email Send Summary" or "Journey Builder Email Sends by Day" reports, you have the ability to select "ALL" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select. 2020-09-14 17:29:05 W-5736786
No Fix Email Studio Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail. 2020-09-14 17:29:05 W-4808554
No Fix Journey Builder Journey Builder reports have an upper limit to the number of journeys that can be selected When creating the "Journey Builder Email Send Summary" or "Journey Builder Email Sends by Day" reports, you have the ability to select "ALL" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select. 2020-09-14 17:29:05 W-5736786
In Review Audience/Contacts Unable to Access Contact Builder when Business Unit Description is greater than 500 characters When a Business Unit has a description that is greater than 500 characters, Contact Builder will fail to load. 2020-09-14 16:58:43 W-7937918
No Fix Sending Time Entries incorrect in Distributed Marketing application The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone. 2020-09-14 16:28:01 W-6174080
No Fix Email Studio Time Entries incorrect in Distributed Marketing application The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone. 2020-09-14 16:28:01 W-6174080
In Review Journey Builder Unable to open Email Activity properties on Journey Builder when using Internet Explorer We are unable to open Email Activity properties on a Journey while using Internet Explorer. 2020-09-14 15:27:15 W-7897867
In Review Journey Builder Restricted values defined in Contact Builder for a Data Extension are not available in Journey Builder When following the documentation below to configure Restricted Attribute Values, you will note that Journey Builder does not actually restrict these values when configuring filter based activities. https://help.salesforce.com/articleView?id=mc_jb_use_restricted_values.htm&type=5 2020-09-14 14:42:12 W-4982205
In Review Audience/Contacts Restricted values defined in Contact Builder for a Data Extension are not available in Journey Builder When following the documentation below to configure Restricted Attribute Values, you will note that Journey Builder does not actually restrict these values when configuring filter based activities. https://help.salesforce.com/articleView?id=mc_jb_use_restricted_values.htm&type=5 2020-09-14 14:42:12 W-4982205
No Fix Admin Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-09-11 21:47:20 W-7175098
No Fix Sending Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-09-11 21:47:20 W-7175098
No Fix Reporting Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-09-11 21:47:20 W-7175098
No Fix Email Studio Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-09-11 21:47:20 W-7175098
No Fix Email Studio When using a sender profile with long dynamic from address (257+ characters) in an A/B Test, the A/B Test will error and not be created When using a sender profile that has a dynamic from address over 256 characters for an A/B Test Send, the A/B Test Send will error and will not be created. 2020-09-11 21:47:20 W-7833875
No Fix Email Studio Master Unsubscribe checkbox not available in Subscription Centre When using the Marketing Cloud Unsubscribe URL, and utilising a Sender Profile that uses a Personalisation String to populate the From Name, if a Subscriber clicks on the Unsubscribe link, then moves into the Subscription Centre they will not see the Checkbox to Unsubscribe from All. 2020-09-11 21:47:20 W-7852437
No Fix Email Studio Email Studio not loading When having a very large number of contacts deleted directly from the all subscribers list can lead to the list : all subscribers not to load. The User Interface will show for All subscribers as "loading subscribers ..." and will not display the list : All subscribers. 2020-09-11 21:47:20 W-7956713
No Fix Audience/Contacts Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-09-11 21:47:20 W-7175098
In Review Admin BU _ListSubscribers Data View showing Enterprise-level Suppression Lists When querying the _ListSubscribers Data View from a Business Unit, customers may notice Suppression Lists that belong to the top-level Enterprise Account. 2020-09-11 21:16:57 W-8065565
No Fix Email Studio Random Data Extension Split fails on duplicate name but does not surface appropriate error Random splits can fail to be created when a duplicate name is used. The error is generic and will say "Error: Failed to Create Random Segments". 2020-09-11 21:16:57 W-5792786
In Review Email Studio BU _ListSubscribers Data View showing Enterprise-level Suppression Lists When querying the _ListSubscribers Data View from a Business Unit, customers may notice Suppression Lists that belong to the top-level Enterprise Account. 2020-09-11 21:16:57 W-8065565
No Fix Audience/Contacts Random Data Extension Split fails on duplicate name but does not surface appropriate error Random splits can fail to be created when a duplicate name is used. The error is generic and will say "Error: Failed to Create Random Segments". 2020-09-11 21:16:57 W-5792786
In Review Audience/Contacts BU _ListSubscribers Data View showing Enterprise-level Suppression Lists When querying the _ListSubscribers Data View from a Business Unit, customers may notice Suppression Lists that belong to the top-level Enterprise Account. 2020-09-11 21:16:57 W-8065565
In Review Journey Builder Test Journey | Sendable Data Extension with Primary key with Data Type int fails When running a test Journey that is configured with a Sendable Data Extension that has an INT field as it's primary key that is mapped to SubscriberID/Subscriberkey the Journey will fail to complete. 2020-09-11 14:55:09 W-7983761
No Fix Email Studio Single Quote ' in Email Address Username Currently the Single Quote ' character is not supported in Email Addresses in the Marketing Cloud. This may cause issues when attempting to send test emails to validate content/cause legitimate subscribers not to be treated as valid subscribers. 2020-09-11 00:46:00 W-7601070
In Review Journey Builder Schedule for running Journey shows as 'Not Yet Scheduled' The schedule of a running Journey shows the text 'Not Yet Scheduled'. When this issue occurs, although the Journey schedule appears as if it is not configured, this is just an issue on the UI and the Journey should still inject records when the Automation associated with the Journey runs. Note: This issue has only been reported for Journeys using the Data Extension entry source and occurs only when using the Automation schedule type. As this issue has been linked to a code change was applied to fix a Query Activity bug, the automation used in the Journey schedule should also contain a Query Activity that targets the Journey entry data extension. 2020-09-10 15:38:21 W-7346448
No Fix Mobile Schedule date in MobileConnect when using Spanish (Chile) or English (Malaysia) Culture Code When selecting a SMS send date with a user using the "Spanish (Chile)", "English (Malaysia)" Culture Code, selecting a date in the calendar is then passed into the textbox in the American MM/DD/YYYY format instead of the desired DD/MM/YYYY format. 2020-09-09 20:27:19 W-7334041
In Review Social Studio Engage Conversation Tab loads 0 Facebook comments when comments and replies count exceed 5k While loading the Conversation Tab for a Facebook post in Social Studio Engage, it will display as 0 Comments when the post exceeds 5k comments and replies on Facebook. 2020-09-09 20:27:19 W-3223639
In Review Social Studio Cannot read property 'data' of undefined when accessing pages that include Social Intelligence component Users may see the following error when accessing pages that include Social Intelligence component: Cannot read property 'data' of undefined 2020-09-09 13:22:00 W-7987301
No Fix Journey Builder Journey Builder Filter Criteria textfield will be editable only after few clicks on IE11 Customer is not able to start typing in Journey Builder Filter Criteria textfield until they have clicked a few times. 2020-09-04 19:12:31 W-5906309
No Fix Journey Builder Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path. 2020-09-04 18:42:12 W-4192763
No Fix Audience/Contacts Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path. 2020-09-04 18:42:12 W-4192763
In Review Einstein/Predictive Web & Mobile analytics export to Data extension has less records than the tile Within Web & Mobile Analytics customers can export identified subscribers, however this process only current exports ~100 subscribers 2020-09-04 12:49:01 W-7059874
In Review Email Studio Email Studio not loading When having a very large number of contacts deleted directly from the all subscribers list can lead to the list : all subscribers not to load. The User Interface will show for All subscribers as "loading subscribers ..." and will not display the list : All subscribers. 2020-09-04 10:06:48 W-7956713
In Review Admin Marketing Cloud Calendar Date Picker defaults to incorrect date Marketing Cloud Calendar date picker shows the wrong day for a Campaign and Event and activity when users are using the NZ and AU timezone. This issue only occurs sporadically. 2020-09-03 17:56:42 W-6309927
In Review Integrations IER records failing to display in the Tracking Data Cleanup Tool When attempting to review IER data through the Tracking Data Cleanup Tool, data will fail to display if there is no Tracking Expiration Date included. 2020-09-03 14:19:11 W-3908271
Fixed Social Studio Unable to add new Linkedin accounts to a tenant When attempting to add a new Linkedin account to a tenant, in which the authenticating user has never been used in Social Studio before, the process will fail. 2020-09-03 12:45:55 W-8033510
In Review Social Studio Unable to add new Linkedin accounts to a tenant When attempting to add a new Linkedin account to a tenant, in which the authenticating user has never been used in Social Studio before, the process will fail. 2020-09-03 00:15:26 W-8033510
In Review Automations File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails. 2020-09-02 23:39:32 W-7271294
In Review Email Studio File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails. 2020-09-02 23:39:32 W-7271294
No Fix Audience/Contacts PATCH "contacts/v1/contacts" route is not throwing an error When making a PATCH call using the REST API to /contacts/v1/contacts to update a contact, the response can error and fail to update the contact although the call receives a successful 200 response. 2020-09-01 15:55:00 W-7067951
No Fix Mobile Importing into mobile connect list, no scroll bar when mapping manually with large # of attributes When importing in Mobile Connect and the account has a large number of Mobile attributes, there is no scroll bar present to configure the mapping. 2020-08-31 18:41:18 W-4949586
No Fix Journey Builder Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey. 2020-08-31 18:41:18 W-5457570
No Fix Journey Builder Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable" When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable" 2020-08-31 18:41:18 W-7297559
No Fix Audience/Contacts Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey. 2020-08-31 18:41:18 W-5457570
In Review Admin Option "Do not require Identity Verification for SSO Logins" under security setting of child BU doesn't change the value for SSO enabled accounts. Option "Do not require Identity Verification for SSO Logins" under security setting of child BU doesn't change the value. 2020-08-31 14:08:03 W-7897885
In Review Einstein/Predictive Einstein Data Extension not populated It is possible that Einstein Data Extension are not being populated at all with data even if you can see on the Einstein Engagement Score User Interface some data. 2020-08-31 13:37:45 W-7987705
In Review Mobile Updating the list name not updating the system generated audience name. Updating the list name not updating the system generated audience name. This prevents the user from using a same name as a list even after updating it. 2020-08-31 01:30:42 W-5135045
Fixed Automations Intermittent File Transfer failures when decrypting a file. Client experiences intermittent File Transfer failures when decrypting a file. 2020-08-31 01:21:41 W-7984492
In Review Integrations Unable to activate Triggered Send Using Marketing Cloud Connector Business Units which use a separate All Subscribers List may experience issues being able to activate Triggered Sends in Sales Cloud, seeing an error of 'Activation Failed Contact Administrator' 2020-08-27 14:09:48 W-7948589
In Review Email Studio Single Quote ' in Email Address Username Currently the Single Quote ' character is not supported in Email Addresses in the Marketing Cloud. This may cause issues when attempting to send test emails to validate content/cause legitimate subscribers not to be treated as valid subscribers. 2020-08-27 03:34:52 W-7601070
No Fix Integrations Marketing Cloud Connector: Double quotes in email subject line break email preview When previewing an email with double quotes in the subject line within the Marketing Cloud Connector in Salescloud, the visualforce error below will be displayed. "The name can only contain underscores and alphanumeric characters. It must begin with a letter and be unique, and must not include spaces, end with an underscore, or contain two consecutive underscores." 2020-08-26 22:39:22 W-3684726
In Review Journey Builder Journey Entry Audience activity does not get added to existing automation if Journey uses complex entry filter criteria When configuring a Data Extension Journey Entry Source, an existing automation can be selected when setting the Schedule. Normally, activating a Journey that is configured this way results in a Journey Entry: Audience activity getting added automatically to the final step in the automation. However, if complex entry criteria are set for the Journey (e.g. 4+ and/or logic groups or 3+ filters in a number of logic groups), the Journey Entry: Audience may not get created in the existing automation when the Journey is activated. This will result in contacts not getting injected into the Journey when the automation runs. 2020-08-26 18:35:29 W-5538939
In Review Journey Builder Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable" When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable" 2020-08-26 14:00:20 W-7297559
In Review Integrations JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split. 2020-08-26 13:59:50 W-5897631
In Review Journey Builder JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split. 2020-08-26 13:59:50 W-5897631
In Review Journey Builder Google Analytics: Site Usage and Ecommerce tiles are empty for email activities but are populated on top-level Journey Analytics For Marketing Cloud journeys with GA360 enabled, the Ecommerce and Site Usage tiles may show zero stats for email activities. However, the same tiles will show stats when viewing the top-level Journey Analytics. The issue occurs because the activity-level metrics required to populate these values are not returned by Google. Marketing Cloud is working with Google to resolve this issue so that these metrics are returned correctly for the activity-level dashboards. 2020-08-25 19:05:31 W-7197773
No Fix Mobile Link Tracking in MobileConnect does not return stats for links shortened outside of Marketing Cloud MobileConnect uses the Bitly API to shorten links and retrieve link tracking stats. However, with a recent change to the Bitly API, only stats for links that were shortened within Marketing Cloud can be retrieved to be displayed on the UI in MobileConnect. 2020-08-25 18:04:45 W-7222054
In Review Email Studio When searching for subscribers in a triggered send's bounces in tracking, no results are returned When the client does a search for a subscriber in the triggered send’s bounces, no results are displayed, even though the subscriber has bounced. 2020-08-25 14:01:43 W-8004400
No Fix Integrations MSCRM Contact/Lead Email Address does not update All Subscribers list Email Address Within a MSCRM On-Premise environment, if a Email Address is used that is different than the Email Address contained on the all subscriber list, the wrong email address will be sent to. 2020-08-25 14:01:43 W-7302114
Fixed Social Studio Facebook Reply Privately to Comment causes an extra Inbox Message to show in Social Studio Upon reviewing Facebook Inbox Messages through your existing Social Account, it is possible to see an additional Received Inbox Message appear in your Engage Column or Analyze Dashboard/Workbench. When the "Reply Privately" feature is used to reply to a Facebook Comment in Social Studio Engage, Facebook returns an inbox message update that provides a link to the comment for convenience. This mirrors the functionality of the Facebook Inbox while tracking the inbox message conversation there as well. This is a side effect of the planned Facebook Send API upgrade as explained here and we plan to implement a change immediately to filter these out from the Social Accounts: https://help.salesforce.com/articleView?id=000353040&type=1&mode=1 This is posted for awareness in the event one does save into the Social Account in error or unintentionally. 2020-08-24 19:19:43 W-7557849
Fixed Journey Builder Journey Run Once (One-Time) Schedule Gets Set to 12:00AM for Japanese/Korean Culture Code Journey Run Once Schedule gets set to 12:00AM regardless of the value selected for culture code Japanese/Korean 2020-08-24 14:16:01 W-7937106
In Review Journey Builder Journey Run Once (One-Time) Schedule Gets Set to 12:00AM for Japanese/Korean Culture Code Journey Run Once Schedule gets set to 12:00AM regardless of the value selected for culture code Japanese/Korean 2020-08-24 13:45:42 W-7937106
Fixed Mobile SMS Sends Through Journey Builder Are Not Honouring Blackout Window SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out. 2020-08-21 20:33:01 W-7945363
Fixed Journey Builder SMS Sends Through Journey Builder Are Not Honouring Blackout Window SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out. 2020-08-21 20:33:01 W-7945363
Fixed Integrations Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger. 2020-08-21 13:04:41 W-4262795
Fixed Journey Builder Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger. 2020-08-21 13:04:41 W-4262795
In Review Journey Builder Can not set Delivery Window and Hourly Threshold configured separately in Journey Builder Email Activity In Email Activity of Journey Builder, when configuring either "Delivery Window" or "Hourly Threshold" of send throttling, the setting value is not saved. NOTE: In the first place, Send Throttling feature is not working as a product limitation if Domain Throttling feature is enabled on your account. *Domain Throttling: Email send volume control feature for specific Japanese ISP cf.) Japanese knowledge article https://help.salesforce.com/articleView?id=000316485&language=ja&type=1&mode=1 2020-08-21 07:47:29 W-5589522
In Review Sending Help URL 404s in Send Email Wizard The "Learn More" Help link in the UI is broken when going through the Content Builder Send Flow 2020-08-20 19:23:27 W-7801545
In Review Email Studio Help URL 404s in Send Email Wizard The "Learn More" Help link in the UI is broken when going through the Content Builder Send Flow 2020-08-20 19:23:27 W-7801545
In Review Automations "NotFound" Error when executing an Import with "Update" option, from a Business Unit When trying to execute an Import with Update Only option to the All Subscribers list, which has been created at the Enterprise account level, from a business unit under an enterprise account. There is a high possibility to get intermittent "NotFound" errors, with the import failing to do any update to the subscribers. 2020-08-20 18:01:54 W-3609256
In Review Email Studio "NotFound" Error when executing an Import with "Update" option, from a Business Unit When trying to execute an Import with Update Only option to the All Subscribers list, which has been created at the Enterprise account level, from a business unit under an enterprise account. There is a high possibility to get intermittent "NotFound" errors, with the import failing to do any update to the subscribers. 2020-08-20 18:01:54 W-3609256
Fixed Email Studio Email tracking link "Click Activity" page displays white screen. Some email sends may have an issue displaying the link tracking "Click Activity" overlay page. The page will hang on a white screen or eventually show an error after several minutes. 2020-08-20 16:21:35 W-7291935
In Review Integrations Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger. 2020-08-20 15:56:17 W-4262795
In Review Journey Builder Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger. 2020-08-20 15:56:17 W-4262795
Fixed Email Studio All Subscribers | Subscriber Properties | Add to subscriber lists When a user adds a subscriber to a list through the list tab via the subscriber properties in Email Studio, the subscriber is removed from the lists they are already assigned. This may result in list membership being displayed for a subscriber that is not accurate or subscribers being removed from lists that they were previously members of. 2020-08-20 13:49:54 W-7636934
Fixed Journey Builder Journey Test gets stuck for a contact who exits journey early, or is filtered out of the journey by filter criteria When Journey Test Mode evaluates a contact who would be filtered out by the entry criteria, or who would exit the Journey due to meeting Goal or Exit Criteria, the test does not complete and is stuck in a running state. 2020-08-20 13:49:54 W-7775113
In Review Email Studio Importing a value other than Active for a Suppression List results in no Subscribers added When importing a list of Subscribers into a Suppression List, you will set the Status of the Subscriber, should you include a value in the file of something other than Active, the Import will show as successful in the Email Notification but no Subscribers will be added to your Suppression List. 2020-08-19 14:17:18 W-7929247
In Review Journey Builder Journey Test gets stuck for a contact who exits journey early, or is filtered out of the journey by filter criteria When Journey Test Mode evaluates a contact who would be filtered out by the entry criteria, or who would exit the Journey due to meeting Goal or Exit Criteria, the test does not complete and is stuck in a running state. 2020-08-17 22:28:04 W-7775113
In Review Journey Builder Journey dashboard shows Date in CST timezone ignoring customer timezone Journey dashboard shows Date in CST timezone ignoring customer timezone 2020-08-17 18:35:08 W-7879303
In Review Email Studio When using a sender profile with long dynamic from address (257+ characters) in an A/B Test, the A/B Test will error and not be created When using a sender profile that has a dynamic from address over 256 characters for an A/B Test Send, the A/B Test Send will error and will not be created. 2020-08-17 18:04:47 W-7833875
In Review Integrations Sending an email using Journey Builder's Test feature is creating an IER record for the corresponding salesforce record in Salesforce. Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send: https://help.salesforce.com/articleView?id=mc_jb_journey_testing.htm&type=5 "This test mode allows you to view their simulated paths through the journey without sending messages to them or affecting tracking or reporting" 2020-08-17 15:32:52 W-7497413
In Review Journey Builder Sending an email using Journey Builder's Test feature is creating an IER record for the corresponding salesforce record in Salesforce. Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send: https://help.salesforce.com/articleView?id=mc_jb_journey_testing.htm&type=5 "This test mode allows you to view their simulated paths through the journey without sending messages to them or affecting tracking or reporting" 2020-08-17 15:32:52 W-7497413
In Review Email Studio All Subscribers | Subscriber Properties | Add to subscriber lists When a user adds a subscriber to a list through the list tab via the subscriber properties in Email Studio, the subscriber is removed from the lists they are already assigned. This may result in list membership being displayed for a subscriber that is not accurate or subscribers being removed from lists that they were previously members of. 2020-08-14 14:49:04 W-7636934
In Review Integrations Marketing Cloud Connect Deep Links do not function in some Multi-org configurations Deep Links (Go To Marketing Cloud, New button to create MC Email, etc) will not function for some multi-org configurations. When clicked, the browser will not resolve to the expected Marketing Cloud account location, often displaying a DNS error. This is not expected to impact Orgs integrated with the top-level or EnterpriseID of an E2.0 multi-org deployment. 2020-08-13 14:32:50 W-3377196
In Review Mobile SMS Sends Through Journey Builder Are Not Honouring Blackout Window SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out. 2020-08-13 09:58:26 W-7832038
In Review Journey Builder SMS Sends Through Journey Builder Are Not Honouring Blackout Window SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out. 2020-08-13 09:58:26 W-7832038
In Review Email Studio It is not possible to use the AMPScript function TransformXML with ContentBuilder assets. It is not possible to use the TransformXML function with Content Builder assets, it doesn't appear to work without the GetPortfolioItem function (which only works with Classic Content items). 2020-08-12 21:28:42 W-6288761
In Review Mobile MobilePush Message for Alert+CloudPage does not display >50 CloudPage collections When configuring an Outbound MobilePush message with CloudPage + Alert, the option to select a page is limited to loading only the first 50 CloudPage Collections. 2020-08-12 19:19:46 W-7919835
In Review Pages/Sites MobilePush Message for Alert+CloudPage does not display >50 CloudPage collections When configuring an Outbound MobilePush message with CloudPage + Alert, the option to select a page is limited to loading only the first 50 CloudPage Collections. 2020-08-12 19:19:46 W-7919835
In Review Mobile MobileConnect - MO messages not logging to SMSMessageTracking data view Marketing Cloud's MO processor is not logging the MO messages in the SMSMessageTracking data view when an error occurs with the MO message. 2020-08-12 15:47:09 W-7740352
In Review Journey Builder Unable to see Campaign associated to JB Email Activity When reviewing an Email Activity in a Journey, the Delivery Options section will not display the Campaign(s) the Email is linked to. This is just a UI problem, it does not impact the functionality of the Email linked to the Campaign. 2020-08-12 15:47:09 W-7755726
In Review Mobile Special characters not rendering correctly in SMS & PUSH message previews Special characters such as € are not rendering as expected in SMS and PUSH Message Previews. This effects the preview only, the message will be sent correctly. 2020-08-12 00:14:27 W-7880002
In Review Admin Marketing Cloud User Password Reset doesn't work when API User is enabled When a Marketing Cloud User has the API User option enabled, the Reset Password feature does not work. 2020-08-10 23:34:54 W-7930016
In Review Email Studio Marketing Cloud User Password Reset doesn't work when API User is enabled When a Marketing Cloud User has the API User option enabled, the Reset Password feature does not work. 2020-08-10 23:34:54 W-7930016
In Review Email Studio Email tracking link "Click Activity" page displays white screen. Some email sends may have an issue displaying the link tracking "Click Activity" overlay page. The page will hang on a white screen or eventually show an error after several minutes. 2020-08-10 19:04:40 W-7291935
Fixed Email Studio Changing from desktop to mobile in subscriber preview only updates Text view When doing a preview and test, changing from Desktop to Mobile preview does not change for the html version of the email. However, clicking on "plain text" and mobile will show the appropriate text preview on a mobile device. 2020-08-07 18:42:18 W-7874473
In Review Email Studio Changing from desktop to mobile in subscriber preview only updates Text view When doing a preview and test, changing from Desktop to Mobile preview does not change for the html version of the email. However, clicking on "plain text" and mobile will show the appropriate text preview on a mobile device. 2020-08-07 16:25:03 W-7874473
In Review Mobile Mobile filtered lists when refreshed gets struck in QUEUED Status When Mobile filtered Lists are refreshed, Most of the times criteria is evaluated correctly and Contacts are returned in response. However sometimes this refresh gets struck & Spinning wheel is displayed consistently. 2020-08-06 20:21:45 W-6585826
In Review Email Studio Import Succeeds however notification includes 'The following import has been halted' Imports are sometimes producing notifications that they are halted when they successfully pull in all expected records. 2020-08-06 20:21:45 W-7825029
In Review Email Studio Deleting a Data Extension by deleting the folder it is in does not fully delete the Data Extension Ordinarily, when a data extension is deleted, it is soft deleted on the back-end and it is renamed, so the old name can be re-used. If a data extension is deleted by deleting the folder it is in, however, the data extension is not renamed and the old name cannot be re-used. 2020-08-06 19:55:34 W-5072358
Fixed Journey Builder Sync DEs and other non sendable DEs are selectable as the Entry Source for Date Based Events in Journey Builder In Journey Builder while creating a new journey and configuring a Date Based Event, if an account has a date field within their synchronized data extensions or other non-sendable DEs, they are able to select it as an Entry Source Data Extension for a Date Based Event. In this situation no one is injected into the Journey because these data extensions are not sendable. Since they are not sendable, there is no Send Relationship on the DE. 2020-08-05 19:37:52 W-4492350
In Review Email Studio Reply Mail Management | Download Instructions link broken Currently, the Download Instructions link within Reply Mail Management's configuration page is broken. 2020-08-05 17:32:51 W-7742593
Fixed Email Studio Error message displays when creating new user under Business Unit account When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed. 2020-08-05 16:06:27 W-5258885
Fixed Integrations Error message displays when creating new user under Business Unit account When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed. 2020-08-05 16:06:27 W-5258885
Fixed API Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit Data synchronization using Marketing cloud connector requests are 2020-08-05 16:00:03 W-6173766
Fixed API SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package. 2020-08-05 16:00:03 W-6610186
Fixed API Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-08-05 16:00:03 W-7708611
Fixed Admin Editing an Auto Suppression list to add more Sender Profiles doesn't save correctly. If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn't unselect it or them and adds just the newly selected one/s. 2020-08-05 16:00:03 W-6178296
Fixed Admin SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package. 2020-08-05 16:00:03 W-6610186
Fixed Admin Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-08-05 16:00:03 W-7562603
Fixed Mobile Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display "You don’t have any content in this folder." 2020-08-05 16:00:03 W-7462942
Fixed Mobile AMPScript validation errors in SMS Message Subscriber Preview but message sends successfully When a SMS Message using AMPScript would be split into multiple message due to character length, the Subscriber Preview in Content Builder adds HTML to the preview causing an AMPScript validation error to be displayed. The actual message does not contain this HTML and will send successfully. 2020-08-05 16:00:03 W-7605961
Fixed Sending Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-08-05 16:00:03 W-7562603
Fixed Reporting Advanced Filter modifications do not save when editing and saving existing report definition Changes made to the advanced filter in an existing report definition parameters in Analytics Builder > Reports do not save when editing and saving an existing report. The parameters will initially show the modified value but when clicking back to the overview tab and clicking into the report, the advanced filter in parameters revert back to original values. 2020-08-05 16:00:03 W-7244672
Fixed Reporting Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-08-05 16:00:03 W-7562603
Fixed Reporting Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-08-05 16:00:03 W-7708611
Fixed Email Studio Editing an Auto Suppression list to add more Sender Profiles doesn't save correctly. If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn't unselect it or them and adds just the newly selected one/s. 2020-08-05 16:00:03 W-6178296
Fixed Email Studio Marketing Cloud SFTP configuration shows only EID keys When configuring a public SSH key for an FTP user authentication, the key selection only shows public SSH keys from the Enterprise. Public SSH Keys from the BU are not available for configuration. 2020-08-05 16:00:03 W-7694207
Fixed Email Studio Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-08-05 16:00:03 W-7708611
Fixed Integrations RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity. 2020-08-05 16:00:03 W-5165122
Fixed Integrations Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit Data synchronization using Marketing cloud connector requests are 2020-08-05 16:00:03 W-6173766
Fixed Integrations Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected. 2020-08-05 16:00:03 W-6814993
Fixed Journey Builder RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity. 2020-08-05 16:00:03 W-5165122
Fixed Journey Builder Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected. 2020-08-05 16:00:03 W-6814993
Fixed Journey Builder Journey Builder split name changes "fr" or "FR" to "Fr" but not other region references If a user creates a split in Journey Builder and names one of the branches "fr" or "FR" the system changes the name to "Fr". There is no functional impact. 2020-08-05 16:00:03 W-6973921
Fixed Journey Builder Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display "You don’t have any content in this folder." 2020-08-05 16:00:03 W-7462942
In Review Pages/Sites Settings CloudPage's response header "Cache-Control" to "no-cache,no-store", the "no-store" does not save. CloudPages sets the "Cache-Control" HTTP Header to "no-cache" regardless of what is done via SSJS Platform methods such as "HTTPHeader.SetValue. CloudPages should respect what the customer passes in via SSJS and allow them to use that value for Cache-Control. 2020-08-05 14:29:01 W-6057289
In Review Email Studio Content Builder grid can show incorrect number of assets when changing sort by column In Content Builder, when sorting by column Type, the full list of assets is returned. However, when sorting by any other column, i.e., Name, Customer Key, Modified, only a portion of the assets are returned. 2020-08-05 13:58:41 W-7412707
In Review Integrations MSCRM Contact/Lead Email Address does not update All Subscribers list Email Address Within a MSCRM On-Premise environment, if a Email Address is used that is different than the Email Address contained on the all subscriber list, the wrong email address will be sent to. 2020-08-05 13:58:41 W-7302114
In Review Mobile Mobile Push Detail Extract Report incorrectly formatted When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly. 2020-08-05 03:28:14 W-6910711
In Review Reporting Mobile Push Detail Extract Report incorrectly formatted When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly. 2020-08-05 03:28:14 W-6910711
In Review Automations Mobile Push Detail Extract Report incorrectly formatted When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly. 2020-08-05 03:28:14 W-6910711
Fixed Mobile Journey Analytics dashboard displays 0 clicks for all time for SMS messages Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks. 2020-08-04 19:47:24 W-7846774
Fixed Journey Builder Journey Analytics dashboard displays 0 clicks for all time for SMS messages Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks. 2020-08-04 19:47:24 W-7846774
In Review Email Studio Master Unsubscribe checkbox not available in Subscription Centre When using the Marketing Cloud Unsubscribe URL, and utilising a Sender Profile that uses a Personalisation String to populate the From Name, if a Subscriber clicks on the Unsubscribe link, then moves into the Subscription Centre they will not see the Checkbox to Unsubscribe from All. 2020-08-04 08:28:57 W-7852437
In Review Automations Interaction Studio Data Export: TID exists in Customer Attribute/Events File but does not exist in Customer file In the resulting files from an Interaction Studio Data Export, TIDs can exist in Customer Attribute/Events File that do not exist in Customer file. 2020-08-03 19:30:38 W-7904697
In Review Integrations Interaction Studio Data Export: TID exists in Customer Attribute/Events File but does not exist in Customer file In the resulting files from an Interaction Studio Data Export, TIDs can exist in Customer Attribute/Events File that do not exist in Customer file. 2020-08-03 19:30:38 W-7904697
Fixed Integrations Marketing Cloud Connect sends via Sales Cloud fail immediately if Approvals are enabled in the Marketing Cloud As of Jan 28, 2020, if your Marketing Cloud account is using Approvals and is integrated with Salesforce, sending from Salesforce via the Marketing Cloud Connect managed package will cause the email send to fail immediately. 2020-08-03 18:21:02 W-7167166
In Review Audience/Contacts Unable to edit Many to One Relationships that exist on Left side of an Object Unable to edit Many to One Relationships that exist on Left side of an Object within Data Designer. 2020-08-03 17:29:13 W-7804112
In Review Journey Builder Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path. 2020-07-31 18:45:52 W-4192763
In Review Audience/Contacts Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path. 2020-07-31 18:45:52 W-4192763
In Review Integrations Marketing Cloud Connect sends via Sales Cloud fail immediately if Approvals are enabled in the Marketing Cloud As of Jan 28, 2020, if your Marketing Cloud account is using Approvals and is integrated with Salesforce, sending from Salesforce via the Marketing Cloud Connect managed package will cause the email send to fail immediately. 2020-07-31 13:17:28 W-7167166
In Review Audience/Contacts Remainder should be included when all segments are removed but exclusion exists Prerequisites: Segmented Audience that uses Exclusions and does not publish Reminder. Reminder contains some subscribers. Audience publish is configured to publish all segments into one DE. Under this prerequisites, When all Segments are deleted Audience will publish nothing. 2020-07-31 00:25:13 W-5900516
No Fix Sending User Initiated Sends and Triggered Sends, if the Start Time or End Time is set to a time that equates to 00:00 CST after timezone calculations, When a customer sets the Start time or End time for a throttle in User Initiated Send or Triggered Send, and the Start time or End time equates to 00:00 after timezone calculations using the classic UI, the Start Time and End time will be blank if the Throttle is removed and then added back. 2020-07-30 12:57:32 W-7885952
In Review Pages/Sites Redirect() Function (AMPScript or SSJS) Throws Exception Even When Successful When using the Redirect() function in Server-Side Javascript (SSJS) or AMPscript in a try ... catch block, the code always throws an exception. 2020-07-30 06:44:36 W-7588435
In Review Audience/Contacts PATCH "contacts/v1/contacts" route is not throwing an error When making a PATCH call using the REST API to /contacts/v1/contacts to update a contact, the response can error and fail to update the contact although the call receives a successful 200 response. 2020-07-29 16:10:52 W-7067951
In Review Email Studio Error message displays when creating new user under Business Unit account When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed. 2020-07-29 13:56:53 W-5258885
In Review Integrations Error message displays when creating new user under Business Unit account When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed. 2020-07-29 13:56:53 W-5258885
In Review Email Studio Text value being converted to Date automatically for certain Journey Builder Sends If you create a Data Extension with a Text field used to hold a date, and then use personalization to populate this into a hyperlink, when the email is sent from Content Builder, it replaces the string correctly, but sending via Journey Builder will replace the String into Date format. 2020-07-29 04:38:03 W-6561003
In Review Journey Builder Text value being converted to Date automatically for certain Journey Builder Sends If you create a Data Extension with a Text field used to hold a date, and then use personalization to populate this into a hyperlink, when the email is sent from Content Builder, it replaces the string correctly, but sending via Journey Builder will replace the String into Date format. 2020-07-29 04:38:03 W-6561003
In Review Email Studio Empty Web Analytics string causes Click Activity page to Error in Tracking When loading Click Activity in Email Studio Tracking, you may get the error below. 'An error occurred loading the page: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: startIndex' This is caused by having Web Analytics enabled 2020-07-28 17:42:22 W-7756696
In Review Mobile Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display "You don’t have any content in this folder." 2020-07-28 11:59:20 W-7462942
In Review Journey Builder Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display "You don’t have any content in this folder." 2020-07-28 11:59:20 W-7462942
In Review Reporting Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail. 2020-07-28 07:48:29 W-4808554
In Review Email Studio Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail. 2020-07-28 07:48:29 W-4808554
In Review Automations Unable to access Automation Studio in some business units post release. After the 227 release some customers are reporting that Automation Studio cannot be accessed from the UI link. 2020-07-27 23:30:44 W-7874192
In Review Email Studio Unable to view list contents Currently, there are some lists that may not open in the UI as expected. 2020-07-27 19:27:56 W-7874114
In Review Mobile Personalization is not rendered in Push Inbox CloudPage when opened via alert notification Since the April 2019, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However, when performing an Alert + Inbox send via Journey, if the Inbox message is opened directly by click on the alert notification, the personalization substitutions are not applied as expected. 2020-07-27 18:57:37 W-7826651
In Review Sending Personalization is not rendered in Push Inbox CloudPage when opened via alert notification Since the April 2019, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However, when performing an Alert + Inbox send via Journey, if the Inbox message is opened directly by click on the alert notification, the personalization substitutions are not applied as expected. 2020-07-27 18:57:37 W-7826651
In Review Pages/Sites Personalization is not rendered in Push Inbox CloudPage when opened via alert notification Since the April 2019, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However, when performing an Alert + Inbox send via Journey, if the Inbox message is opened directly by click on the alert notification, the personalization substitutions are not applied as expected. 2020-07-27 18:57:37 W-7826651
In Review Journey Builder Personalization is not rendered in Push Inbox CloudPage when opened via alert notification Since the April 2019, it has been possible to use fields from the entry source data extension to personalize the CloudPage content sent as part of a Journey Builder Push Inbox send: https://help.salesforce.com/articleView?id=mc_rn_april_2019_mp_jb_entry_source_personalization.htm&type=5 However, when performing an Alert + Inbox send via Journey, if the Inbox message is opened directly by click on the alert notification, the personalization substitutions are not applied as expected. 2020-07-27 18:57:37 W-7826651
Fixed Automations Email notification for Automation Verification activities on Stack 11 not received when condition is met Email notifications for Automation Verification activities on stack 11 not received when condition is met. 2020-07-27 17:27:00 W-7031985
In Review Mobile Journey Analytics dashboard displays 0 clicks for all time for SMS messages Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks. 2020-07-24 18:43:20 W-7846774
In Review Journey Builder Journey Analytics dashboard displays 0 clicks for all time for SMS messages Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks. 2020-07-24 18:43:20 W-7846774
In Review Journey Builder Using Email Address from Contact Model where multiple paths exist may give incorrect results When selecting 'Use email attribute from Contact Model' within Journey Builder settings, if the selected attribute has multiple paths, the results may be incorrect. 2020-07-20 16:09:42 W-7606824
In Review Pages/Sites Unspecified contacts will get created in All contacts using cloudpage (Smart capture form) in stopped/deleted journey. Customers will experience issue wherein contacts will get created with source unspecified in all contacts using cloudpage (Smart capture form) into stopped/deleted journey. 2020-07-20 15:39:23 W-7831706
In Review Email Studio A/B Testing | Auto-Suppression | Sender profile specific suppression non-functional When sending an A/B Test, if an Auto-Suppression list is used that suppresses based on the use of a specific "Sender Profile", the intended Subscribers for suppression are not suppressed. 2020-07-20 15:39:23 W-7795695
In Review Journey Builder Unspecified contacts will get created in All contacts using cloudpage (Smart capture form) in stopped/deleted journey. Customers will experience issue wherein contacts will get created with source unspecified in all contacts using cloudpage (Smart capture form) into stopped/deleted journey. 2020-07-20 15:39:23 W-7831706
In Review Integrations Marketing Cloud Connect aggregate link level details display incorrect link names when a link name (alias) is not provided Aggregate link level details will have link names that show up incorrectly in Salesforce when an email is sent without a link alias (link name) provided for some links. Normally you would see the URL if no link alias is provided. In this case, where an alias is not used for more than one URL, you will see that the another URL in the email is being used as the link name. 2020-07-20 14:32:17 W-7828946
In Review Automations Email notification for Automation Verification activities on Stack 11 not received when condition is met Email notifications for Automation Verification activities on stack 11 not received when condition is met. 2020-07-16 11:58:04 W-7031985
In Review Audience/Contacts Publishing fails when decimal type field is included in source DE Publishing fails when decimal type field is included in source DE 2020-07-16 06:07:10 W-7688963
In Review Integrations Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce' 2020-07-14 02:33:21 W-6915375
In Review Journey Builder Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce' 2020-07-14 02:33:21 W-6915375
In Review Audience/Contacts Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce' 2020-07-14 02:33:21 W-6915375
In Review API Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-07-10 15:00:27 W-7708611
In Review Reporting Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-07-10 15:00:27 W-7708611
In Review Email Studio Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-07-10 15:00:27 W-7708611
In Review Einstein/Predictive Contents are not tagged - Einstein Content Tagging When Einstein Content Tagging is enabled and set up correctly, contents are not being tagged. You can see this behavior when you have more than 50 asset folders. 2020-07-09 21:03:03 W-7592997
In Review Integrations RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity. 2020-07-09 04:06:56 W-5165122
In Review Journey Builder RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity. 2020-07-09 04:06:56 W-5165122
In Review Social Studio Social Studio Automate does not action every post when using a mixed account Datasource When using a mixed Datasource, meaning containing both Topic Profiles and Managed account, you will notice that some posts are not being actioned as expected. 2020-07-08 16:13:53 W-7779241
In Review Email Studio Marketing Cloud SFTP configuration shows only EID keys When configuring a public SSH key for an FTP user authentication, the key selection only shows public SSH keys from the Enterprise. Public SSH Keys from the BU are not available for configuration. 2020-07-06 18:42:39 W-7694207
In Review API SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package. 2020-07-06 16:41:20 W-6610186
In Review Admin SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package. 2020-07-06 16:41:20 W-6610186
In Review Email Studio RMM auto-reply triggered send From Name does not display if using AMPscript using a Send Classification with a Sender Profile When a Reply Mail Management auto reply triggered send uses a Send Classification with a Sender Profile where the From Name is populated by an AMPscript variable, the From Name of the auto reply email does not show the value from the AMPscript variable and instead uses the From Email as From Name. 2020-07-06 13:08:48 W-7682744
In Review Mobile Link Tracking in MobileConnect does not return stats for links shortened outside of Marketing Cloud MobileConnect uses the Bitly API to shorten links and retrieve link tracking stats. However, with a recent change to the Bitly API, only stats for links that were shortened within Marketing Cloud can be retrieved to be displayed on the UI in MobileConnect. 2020-07-02 07:26:14 W-7222054
In Review Integrations Synchronized Data in Marketing Cloud stops without warning In rare situations, synchronized data in Marketing Cloud using Marketing Cloud Connect can stop on it's own due to a back-end system timeout. 2020-07-02 03:41:19 W-5491732
Fixed Pages/Sites Inability to create Landing Pages in the new CloudPages Experience having a Private Domain and no SSL Unable to create Landing Pages in an account with a Private Domain and no SSL. 2020-07-01 12:53:38 W-7706163
In Review Email Studio Attempting to modify the External Key of a data extension in Contact Builder does not save Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it's still the original external key. 2020-07-01 11:16:51 W-5876175
In Review Audience/Contacts Attempting to modify the External Key of a data extension in Contact Builder does not save Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it's still the original external key. 2020-07-01 11:16:51 W-5876175
In Review Pages/Sites Inability to create Landing Pages in the new CloudPages Experience having a Private Domain and no SSL Unable to create Landing Pages in an account with a Private Domain and no SSL. 2020-07-01 11:08:28 W-7706163
In Review Social Studio Facebook Reply Privately to Comment causes an extra Inbox Message to show in Social Studio Upon reviewing Facebook Inbox Messages through your existing Social Account, it is possible to see an additional Received Inbox Message appear in your Engage Column or Analyze Dashboard/Workbench. When the "Reply Privately" feature is used to reply to a Facebook Comment in Social Studio Engage, Facebook returns an inbox message update that provides a link to the comment for convenience. This mirrors the functionality of the Facebook Inbox while tracking the inbox message conversation there as well. This is a side effect of the planned Facebook Send API upgrade as explained here and we plan to implement a change immediately to filter these out from the Social Accounts: https://help.salesforce.com/articleView?id=000353040&type=1&mode=1 This is posted for awareness in the event one does save into the Social Account in error or unintentionally. 2020-06-30 14:08:08 W-7557849
No Fix Audience/Contacts Contacts Engagement History fails to load on child BUs Contacts Mobil engagement history in Contact Builder does not load on child BUs. 2020-06-26 21:37:24 W-4539937
No Fix Audience/Contacts Contacts Engagement History fails to load on child BUs Contacts Mobil engagement history in Contact Builder does not load on child BUs. 2020-06-26 21:37:24 W-4539937
In Review Mobile AMPScript validation errors in SMS Message Subscriber Preview but message sends successfully When a SMS Message using AMPScript would be split into multiple message due to character length, the Subscriber Preview in Content Builder adds HTML to the preview causing an AMPScript validation error to be displayed. The actual message does not contain this HTML and will send successfully. 2020-06-26 20:56:32 W-7605961
In Review Mobile AMPScript validation errors in SMS Message Subscriber Preview but message sends successfully When a SMS Message using AMPScript would be split into multiple message due to character length, the Subscriber Preview in Content Builder adds HTML to the preview causing an AMPScript validation error to be displayed. The actual message does not contain this HTML and will send successfully. 2020-06-26 20:56:32 W-7605961
In Review Admin Marketing Cloud Calendar Date Picker defaults to incorrect date Marketing Cloud Calendar date picker shows the wrong day for a Campaign and Event and activity when users are using the NZ and AU timezone. This issue only occurs sporadically. 2020-06-26 20:40:33 W-6309927
In Review Email Studio Marketing Cloud SFTP configuration shows only EID keys When configuring a public SSH key for an FTP user authentication, the key selection only shows public SSH keys from the Enterprise. Public SSH Keys from the BU are not available for configuration. 2020-06-26 20:36:44 W-7694207
No Fix Email Studio Some Data Filters not loading when creating a Filtered Data Extension When creating filtered data extensions, all the filters located in sub-folders may not be accessible, due to a high number of filters as well as the complexity and high number of relationships in the Contact Model. 2020-06-26 19:05:41 W-5344812
No Fix Email Studio Some Data Filters not loading when creating a Filtered Data Extension When creating filtered data extensions, all the filters located in sub-folders may not be accessible, due to a high number of filters as well as the complexity and high number of relationships in the Contact Model. 2020-06-26 19:05:41 W-5344812
In Review Email Studio Only 250 folders showing in Email Studio when Try to move Data Extensions from one folder to Another In Email Studio, when using the "Move" option for Data Extensions within a folder, only 250 folders will display in the popup window to be moved. 2020-06-26 19:05:41 W-4930740
In Review Mobile Link Tracking in MobileConnect does not return stats for links shortened outside of Marketing Cloud MobileConnect uses the Bitly API to shorten links and retrieve link tracking stats. However, with a recent change to the Bitly API, only stats for links that were shortened within Marketing Cloud can be retrieved to be displayed on the UI in MobileConnect. 2020-06-26 16:19:40 W-7222054
In Review Integrations Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger. 2020-06-26 14:25:49 W-4262795
In Review Journey Builder Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger. 2020-06-26 14:25:49 W-4262795
No Fix Pages/Sites Submitting a CloudPages Smart Capture form with an empty email address fails When you configure a Smart Capture form with a nullable email address field type, any form submission will fail to submit if the email address is not filled out. The page submit button is then grayed out, forcing users to refresh the page before trying again. 2020-06-25 19:50:21 W-6820291
No Fix Pages/Sites Submitting a CloudPages Smart Capture form with an empty email address fails When you configure a Smart Capture form with a nullable email address field type, any form submission will fail to submit if the email address is not filled out. The page submit button is then grayed out, forcing users to refresh the page before trying again. 2020-06-25 19:50:21 W-6820291
No Fix Pages/Sites Social Share block URLs do not resolve when clicked from a CloudPages landing page Within CloudPages, when client adds a social share to a landing page (Content Builder editor) content block, any attempt to use this once the page is published causes an error page and nothing loads/shares. 2020-06-25 19:19:59 W-4799448
No Fix Pages/Sites Social Share block URLs do not resolve when clicked from a CloudPages landing page Within CloudPages, when client adds a social share to a landing page (Content Builder editor) content block, any attempt to use this once the page is published causes an error page and nothing loads/shares. 2020-06-25 19:19:59 W-4799448
No Fix Pages/Sites Smart Capture block does not present an error or redirect the page for unsubscribed subscribers If you have a Smart Capture block in a Content Builder based Cloud Page that targets a subscriber list, unsubscribed subscribers cannot be added to the list. This is intended functionality, however we do not present an error to the subscriber when this occurs. We also do not redirect the page so it appears the submit button does not work. 2020-06-25 19:19:59 W-5123157
No Fix Pages/Sites Smart Capture block does not present an error or redirect the page for unsubscribed subscribers If you have a Smart Capture block in a Content Builder based Cloud Page that targets a subscriber list, unsubscribed subscribers cannot be added to the list. This is intended functionality, however we do not present an error to the subscriber when this occurs. We also do not redirect the page so it appears the submit button does not work. 2020-06-25 19:19:59 W-5123157
No Fix Pages/Sites Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2020-06-25 19:19:59 W-5749714
No Fix Pages/Sites Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2020-06-25 19:19:59 W-5749714
No Fix Email Studio Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2020-06-25 19:19:59 W-5749714
No Fix Email Studio Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2020-06-25 19:19:59 W-5749714
In Review API SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package. 2020-06-25 15:17:14 W-6610186
In Review Admin SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID) It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package. 2020-06-25 15:17:14 W-6610186
In Review Email Studio Error message displays when creating new user under Business Unit account When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed. 2020-06-25 11:31:45 W-5258885
In Review Integrations Error message displays when creating new user under Business Unit account When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed. 2020-06-25 11:31:45 W-5258885
In Review Journey Builder Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable" When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable" 2020-06-24 20:15:01 W-7297559
In Review Automations File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails. 2020-06-24 19:22:58 W-7271294
In Review Email Studio File Transfer activity fails when decrypting file that was encrypted using the Marketing Cloud Public Key When attempting to run an automation that utilizes the Marketing Cloud public key, the file transfer activity leveraging that key fails. 2020-06-24 19:22:58 W-7271294
In Review Journey Builder Google Analytics: Site Usage and Ecommerce tiles are empty for email activities but are populated on top-level Journey Analytics For Marketing Cloud journeys with GA360 enabled, the Ecommerce and Site Usage tiles may show zero stats for email activities. However, the same tiles will show stats when viewing the top-level Journey Analytics. The issue occurs because the activity-level metrics required to populate these values are not returned by Google. Marketing Cloud is working with Google to resolve this issue so that these metrics are returned correctly for the activity-level dashboards. 2020-06-24 12:59:22 W-7197773
In Review Email Studio Import Results File contains references to information that is not actionable In some situations when an import has been completed, regardless of whether or not it has validation errors, we will send out a notification email that contains text that is not actionable. Below is an example of what this would look like: 0 0 Warning Warning: Import aborted while processing Batch 1 in SetBuilder. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table. 0 0 Warning Warning: Import aborted while processing Batch 2 in DsvFileSourceReader. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table. 2020-06-24 11:59:02 W-4347964
In Review Email Studio Filtered data extension using Is anniversary of Today When creating a filtered data extension that use a filter with the "Today" word result in inaccurate data. The filter will only return dates that have a timestamp of 00:00:00.000. 2020-06-24 10:45:43 W-7733913
In Review Integrations Marketing Cloud Connect sends via Sales Cloud fail immediately if Approvals are enabled in the Marketing Cloud As of Jan 28, 2020, if your Marketing Cloud account is using Approvals and is integrated with Salesforce, sending from Salesforce via the Marketing Cloud Connect managed package will cause the email send to fail immediately. 2020-06-24 08:22:08 W-7167166
In Review Integrations Unable to activate Salesforce Data Event in Journey Builder on specific objects It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out. Or UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions. The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record. 2020-06-24 05:09:55 W-7482931
In Review Journey Builder Unable to activate Salesforce Data Event in Journey Builder on specific objects It is possible to get errors activating Journeys that use Salesforce Data Events on a specific object. The error would be a variation of the below. Flow Creation failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires Author Apex permissions. The operation timed out. Or UNABLE_TO_LOCK_ROW;unable to obtain exclusive access to this record;;Flow Save failed. Unable to activate the Journey, the Sales Cloud user may not have correct permissions. Activating a Journey requires the Run Flow and Manage Force.com Flow permissions. The first error would happen because the Journey Publish times out before the flow activation completes. The second error is generally observed on the second attempt to activate because the process has not completely finished on the Sales Cloud side from the first activation and Journey Builder is unable to obtain access to the flow record. 2020-06-24 05:09:55 W-7482931
In Review Email Studio It is not possible to use the AMPScript function TransformXML with ContentBuilder assets. It is not possible to use the TransformXML function with Content Builder assets, it doesn't appear to work without the GetPortfolioItem function (which only works with Classic Content items). 2020-06-24 01:53:25 W-6288761
In Review Reporting 403 Not Authorized when Running Discover Reports You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the Marketing Cloud Admin role -User does not have any custom roles -All Discover permissions & Email permissions are Allowed -Cache/cookies cleared or using an incognito window in browser -Dev Console shows “Failed to load resource: the server responded with a status of 403 (Forbidden)” 2020-06-23 21:35:04 W-6653255
In Review API /sms/v1/automation/importSend returns an error using V2 Token When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error 2020-06-23 18:47:51 W-7282850
In Review Mobile /sms/v1/automation/importSend returns an error using V2 Token When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error 2020-06-23 18:47:51 W-7282850
In Review Automations /sms/v1/automation/importSend returns an error using V2 Token When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error 2020-06-23 18:47:51 W-7282850
In Review Reporting Culture code for the Reports UI is not defaulting to English when unsupported culture code selected causing text to display with double braces {{ }}. When a user selects a culture code that is not supported by Marketing Cloud then the Reports app should have set the code to English by default. This is not happening. Supported culture codes: en-US de-DE pt-BR fr-FR ja-JP 2020-06-23 18:17:30 W-7649750
In Review Reporting Culture code for the Reports UI is not defaulting to English when unsupported culture code selected causing text to display with double braces {{ }}. When a user selects a culture code that is not supported by Marketing Cloud then the Reports app should have set the code to English by default. This is not happening. Supported culture codes: en-US de-DE pt-BR fr-FR ja-JP 2020-06-23 18:17:30 W-7649750
In Review API Pagination does not work for /contacts/v1/attributeSetDefinitions Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call. 2020-06-23 17:55:38 W-4408057
In Review API Pagination does not work for /contacts/v1/attributeSetDefinitions Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call. 2020-06-23 17:55:38 W-4408057
In Review Audience/Contacts Pagination does not work for /contacts/v1/attributeSetDefinitions Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call. 2020-06-23 17:55:38 W-4408057
In Review Audience/Contacts Pagination does not work for /contacts/v1/attributeSetDefinitions Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call. 2020-06-23 17:55:38 W-4408057
In Review Email Studio Filtered Data Extension - filter criteria intermittently displaying some fields as {Deleted Attribute} In certain accounts, when opening a Data Extension built from a Data Filter, if it uses fields from a Data Relationship for Filter Criteria, sometimes the Fields do not display, and [Deleted Attribute] appears instead. 2020-06-23 15:54:54 W-5421207
In Review Journey Builder Unable to stop the journey when there are 300 or more journey's/flows Unable to stop the journey when there are 300 or more journey's using a Salesforce Data Entry Source for the same object. 2020-06-23 09:32:52 W-6324812
In Review Journey Builder Unable to stop the journey when there are 300 or more journey's/flows Unable to stop the journey when there are 300 or more journey's using a Salesforce Data Entry Source for the same object. 2020-06-23 09:32:52 W-6324812
In Review Integrations Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first time, the Business Unit associated with the TS cannot be determined, and so the BU id is null. This results in a callout being made against the API user's default BU, which will fail if the email resides in a different BU. This will result in an error loading the email thumbnail under a contact or leads tracking individual email result. 2020-06-22 22:21:07 W-7053806
In Review Journey Builder Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first time, the Business Unit associated with the TS cannot be determined, and so the BU id is null. This results in a callout being made against the API user's default BU, which will fail if the email resides in a different BU. This will result in an error loading the email thumbnail under a contact or leads tracking individual email result. 2020-06-22 22:21:07 W-7053806
In Review Integrations Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID associated with the send and therefore the email thumbnail cannot be previewed in Salesforce. 2020-06-22 22:17:11 W-7727834
In Review Journey Builder Marketing Cloud Connect Email Thumbnail Does Not Display on Journey Builder Triggered Sends in Salesforce due to missing Email ID When creating a Journey in the Marketing Cloud that pushes tracking back to an integrated Sales Cloud Org, an associated triggered email send definition is created in Salesforce to store the stats and tracking information. Currently these triggered sends in Salesforce are not capturing the Email ID associated with the send and therefore the email thumbnail cannot be previewed in Salesforce. 2020-06-22 22:17:11 W-7727834
In Review API Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-06-22 21:40:43 W-7708611
In Review Reporting Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-06-22 21:40:43 W-7708611
In Review Email Studio Integration/EmailPreview.aspx returns a blank page The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work. 2020-06-22 21:40:43 W-7708611
In Review Pages/Sites Inability to create Landing Pages in the new CloudPages Experience having a Private Domain and no SSL Unable to create Landing Pages in an account with a Private Domain and no SSL. 2020-06-22 17:31:04 W-7706163
In Review Admin Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Admin Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Sending Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Sending Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Reporting Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Reporting Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Email Studio Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Email Studio Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Audience/Contacts Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Audience/Contacts Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View. 2020-06-22 16:09:58 W-7175098
In Review Integrations IER records failing to display in the Tracking Data Cleanup Tool When attempting to review IER data through the Tracking Data Cleanup Tool, data will fail to display if there is no Tracking Expiration Date included. 2020-06-22 15:35:05 W-3908271
In Review Integrations Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission sets, etc) do not have access to the global Journey Builder classes in Salesforce. Admins might need to adjust profiles or permission sets for users who run flows that invoke Apex classes. A flow stops working if it invokes an Apex class that the running user doesn’t have access to. https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_security.htm 2020-06-22 14:29:31 W-6462765
In Review Journey Builder Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission sets, etc) do not have access to the global Journey Builder classes in Salesforce. Admins might need to adjust profiles or permission sets for users who run flows that invoke Apex classes. A flow stops working if it invokes an Apex class that the running user doesn’t have access to. https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_forcecom_flow_cruc_security.htm 2020-06-22 14:29:31 W-6462765
In Review Einstein/Predictive Contents are not tagged - Einstein Content Tagging When Einstein Content Tagging is enabled and set up correctly, contents are not being tagged. You can see this behavior when you have more than 50 asset folders. 2020-06-22 14:29:00 W-7592997
In Review Admin Convert XML Data Extract does not work when it created in Automation Studio The "Convert XML" Data Extract does not work when it is created in Automation Studio, however it works when created in the Email Studio Interactions tab. 2020-06-22 07:05:09 W-5301511
In Review Automations Convert XML Data Extract does not work when it created in Automation Studio The "Convert XML" Data Extract does not work when it is created in Automation Studio, however it works when created in the Email Studio Interactions tab. 2020-06-22 07:05:09 W-5301511
In Review Email Studio Convert XML Data Extract does not work when it created in Automation Studio The "Convert XML" Data Extract does not work when it is created in Automation Studio, however it works when created in the Email Studio Interactions tab. 2020-06-22 07:05:09 W-5301511
In Review API Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit Data synchronization using Marketing cloud connector requests are 2020-06-20 00:50:33 W-6173766
In Review API Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit Data synchronization using Marketing cloud connector requests are 2020-06-20 00:50:33 W-6173766
In Review Integrations Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit Data synchronization using Marketing cloud connector requests are 2020-06-20 00:50:33 W-6173766
In Review Integrations Data Synchronization requests by Marketing Cloud Connector are counting towards Organization's Bulk API limit Data synchronization using Marketing cloud connector requests are 2020-06-20 00:50:33 W-6173766
In Review Social Studio Facebook Reply Privately to Comment causes an extra Inbox Message to show in Social Studio Upon reviewing Facebook Inbox Messages through your existing Social Account, it is possible to see an additional Received Inbox Message appear in your Engage Column or Analyze Dashboard/Workbench. When the "Reply Privately" feature is used to reply to a Facebook Comment in Social Studio Engage, Facebook returns an inbox message update that provides a link to the comment for convenience. This mirrors the functionality of the Facebook Inbox while tracking the inbox message conversation there as well. This is a side effect of the planned Facebook Send API upgrade as explained here and we plan to implement a change immediately to filter these out from the Social Accounts: https://help.salesforce.com/articleView?id=000353040&type=1&mode=1 This is posted for awareness in the event one does save into the Social Account in error or unintentionally. 2020-06-19 18:15:58 W-7557849
No Fix Admin Possible to create Data Filters on the Subscribers tab with the same name within the same account Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account. 2020-06-18 19:29:39 W-7681370
No Fix Admin Possible to create Data Filters on the Subscribers tab with the same name within the same account Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account. 2020-06-18 19:29:39 W-7681370
No Fix Email Studio Possible to create Data Filters on the Subscribers tab with the same name within the same account Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account. 2020-06-18 19:29:39 W-7681370
No Fix Email Studio Possible to create Data Filters on the Subscribers tab with the same name within the same account Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account. 2020-06-18 19:29:39 W-7681370
No Fix Sending Unable to use Forward to a Friend in an Email using special characters When performing a send using special characters like for example Chinese letters in the subject line of an email that include a Forward to a Friend link, when clicking on submit at Forward to a Friend page, the following error is displayed: "Sorry, an error has occurred please close your browser and try again.." 2020-06-18 18:59:17 W-7557283
No Fix Sending Unable to use Forward to a Friend in an Email using special characters When performing a send using special characters like for example Chinese letters in the subject line of an email that include a Forward to a Friend link, when clicking on submit at Forward to a Friend page, the following error is displayed: "Sorry, an error has occurred please close your browser and try again.." 2020-06-18 18:59:17 W-7557283
No Fix Email Studio All Subscribers | Subscriber Properties | Add to subscriber lists When a user adds a subscriber to a list through the list tab via the subscriber properties in Email Studio, the subscriber is removed from the lists they are already assigned. This may result in list membership being displayed for a subscriber that is not accurate or subscribers being removed from lists that they were previously members of. 2020-06-18 18:59:17 W-7636934
No Fix Email Studio All Subscribers | Subscriber Properties | Add to subscriber lists When a user adds a subscriber to a list through the list tab via the subscriber properties in Email Studio, the subscriber is removed from the lists they are already assigned. This may result in list membership being displayed for a subscriber that is not accurate or subscribers being removed from lists that they were previously members of. 2020-06-18 18:59:17 W-7636934
In Review Email Studio Suppression Lists showing conflicting list counts In situations where a Marketing Cloud account is using Subscriber Filters, suppression lists can sometimes show conflicting list counts in certain areas of the user interface. 2020-06-18 18:59:17 W-7534812
In Review Email Studio Suppression Lists showing conflicting list counts In situations where a Marketing Cloud account is using Subscriber Filters, suppression lists can sometimes show conflicting list counts in certain areas of the user interface. 2020-06-18 18:59:17 W-7534812
In Review Pages/Sites Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail. 2020-06-18 18:28:51 W-4832842
In Review Journey Builder Contacts submitted with NULL date or number values in a CloudPage Entry Event for Journey Builder will not inject the records Submitting a NULL date or number value in a Smart Capture form used as a Journey Builder entry event will cause contacts to fail to be injected. The contacts will be added to the data extension with a default date value of 01/01/1900 and/or a default numeric value of 0. However, what is passed to Journey Builder is not in valid format and will fail. 2020-06-18 18:28:51 W-4832842
In Review Integrations Selecting Change Case for Marketing Cloud Connect triggered sends, will prevent the underlying object from being selectable In the Marketing Cloud Configuration page for Marketing Cloud Connect (V5 integration), there is a list of objects available and selectable for Triggered Sends. One of the type of items that is available are change events for other objects (ex. Change Event: Contact is a change event for the contact object). If you select a change event, the underlying object will not appear in the available list if it was not already selected. 2020-06-18 14:56:22 W-7716007
In Review Integrations Selecting Change Case for Marketing Cloud Connect triggered sends, will prevent the underlying object from being selectable In the Marketing Cloud Configuration page for Marketing Cloud Connect (V5 integration), there is a list of objects available and selectable for Triggered Sends. One of the type of items that is available are change events for other objects (ex. Change Event: Contact is a change event for the contact object). If you select a change event, the underlying object will not appear in the available list if it was not already selected. 2020-06-18 14:56:22 W-7716007
In Review Email Studio Unable to create new Primary Key field on Data Extension Users may be unable to create a new Primary Key field on a Data Extension after using the Clear Data button more than once when configuring or changing a Data Extension. 2020-06-18 12:53:24 W-7691237
In Review Admin Boolean field value not displayed correctly when being edited by user profile with German/Spanish/Italian culture code. The problem relates to the display of Boolean fields when editing data extension records In Contact Builder > Data Extension management. If the stored value of a boolean field in a DE record is 'True', then for users with a culture code of German, Spanish or Italian the value is displayed as 'False' when the record is opened for editing. This does not happen for users with culture code of English or French 2020-06-17 19:43:23 W-4680587
In Review Admin Boolean field value not displayed correctly when being edited by user profile with German/Spanish/Italian culture code. The problem relates to the display of Boolean fields when editing data extension records In Contact Builder > Data Extension management. If the stored value of a boolean field in a DE record is 'True', then for users with a culture code of German, Spanish or Italian the value is displayed as 'False' when the record is opened for editing. This does not happen for users with culture code of English or French 2020-06-17 19:43:23 W-4680587
In Review Email Studio Boolean field value not displayed correctly when being edited by user profile with German/Spanish/Italian culture code. The problem relates to the display of Boolean fields when editing data extension records In Contact Builder > Data Extension management. If the stored value of a boolean field in a DE record is 'True', then for users with a culture code of German, Spanish or Italian the value is displayed as 'False' when the record is opened for editing. This does not happen for users with culture code of English or French 2020-06-17 19:43:23 W-4680587
In Review Email Studio Boolean field value not displayed correctly when being edited by user profile with German/Spanish/Italian culture code. The problem relates to the display of Boolean fields when editing data extension records In Contact Builder > Data Extension management. If the stored value of a boolean field in a DE record is 'True', then for users with a culture code of German, Spanish or Italian the value is displayed as 'False' when the record is opened for editing. This does not happen for users with culture code of English or French 2020-06-17 19:43:23 W-4680587
In Review Journey Builder Decision Split cannot be configured to correct UI error if Journey is saved before configuring schedule automation When Journey using Data Extension entry source is saved without configuring a schedule, Decision Split activities in the Journey cannot be configured after schedule automation is added. The error "Entry Event Modified. Update the highlighted items to include new Entry Event data." shows on the UI after scheduled automation is configured, highlighting Decision Split previously configured with filter on Journey Data. 2020-06-16 15:22:24 W-5700259
Fixed API Deleting a scheduled MobilePush message via API will not cancel the future send A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm) 2020-06-15 18:37:30 W-6825505
Fixed API Deleting a scheduled MobilePush message via API will not cancel the future send A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm) 2020-06-15 18:37:30 W-6825505
Fixed API DataFolder | salesforcedataextension | access_token | API Permission Failed error The call to create a Salesforce Data Extensions folder fails when utilizing ClientID/ClientSecret Authentication/token-based authentication. 2020-06-15 18:37:30 W-7219450
Fixed API DataFolder | salesforcedataextension | access_token | API Permission Failed error The call to create a Salesforce Data Extensions folder fails when utilizing ClientID/ClientSecret Authentication/token-based authentication. 2020-06-15 18:37:30 W-7219450
Fixed Admin Auto-Verified Domain such as SAP is set to Is Sendable Address False when verifying the address through a Sender Profile When a From Address that is part of an SAP, Private Domain, Registered Domain gets verified in a Sender Profile IsSendable is set to No. 2020-06-15 18:37:30 W-7217310
Fixed Admin Auto-Verified Domain such as SAP is set to Is Sendable Address False when verifying the address through a Sender Profile When a From Address that is part of an SAP, Private Domain, Registered Domain gets verified in a Sender Profile IsSendable is set to No. 2020-06-15 18:37:30 W-7217310
Fixed Admin Copied Triggered Send Data Extensions are not available when creating a Triggered Send Creating a copy of a Triggered Send Data Extension will not allow the newly created copy to be used in a Triggered Send. 2020-06-15 18:37:30 W-7391747
Fixed Admin Copied Triggered Send Data Extensions are not available when creating a Triggered Send Creating a copy of a Triggered Send Data Extension will not allow the newly created copy to be used in a Triggered Send. 2020-06-15 18:37:30 W-7391747
Fixed Mobile No Pagination for CloudPage Picker during MobilePush Inbox message wizard creation process When creating a MobilePush inbox message, the operator can not choose target CloudPage as the landing page if 50+ pages are existing because there is no pagination on the CloudPage selection window of the Inbox Message creation wizard. 2020-06-15 18:37:30 W-6740888
Fixed Mobile No Pagination for CloudPage Picker during MobilePush Inbox message wizard creation process When creating a MobilePush inbox message, the operator can not choose target CloudPage as the landing page if 50+ pages are existing because there is no pagination on the CloudPage selection window of the Inbox Message creation wizard. 2020-06-15 18:37:30 W-6740888
Fixed Mobile Deleting a scheduled MobilePush message via API will not cancel the future send A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm) 2020-06-15 18:37:30 W-6825505
Fixed Mobile Deleting a scheduled MobilePush message via API will not cancel the future send A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm) 2020-06-15 18:37:30 W-6825505
Fixed Mobile Unable to set inbox message expiration date to more than a year Inbox Expiration Date/Time cannot be set over 1 year later. When setting Expiration Date/Time as over 1 year, it will be automatically shortened to just 1 year after saving. 2020-06-15 18:37:30 W-7193271
Fixed Mobile Unable to set inbox message expiration date to more than a year Inbox Expiration Date/Time cannot be set over 1 year later. When setting Expiration Date/Time as over 1 year, it will be automatically shortened to just 1 year after saving. 2020-06-15 18:37:30 W-7193271
Fixed Mobile In-App Message fails to display if title, body, or buttons are disabled If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed. 2020-06-15 18:37:30 W-7213420
Fixed Mobile In-App Message fails to display if title, body, or buttons are disabled If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed. 2020-06-15 18:37:30 W-7213420
Fixed Reporting All links aren't displaying in Link View for multi-list sends in Tracking tab When viewing the Link View under the Click Activity tab within Tracking in Email Studio, all links in a send aren't reported when there are multiple lists. 2020-06-15 18:37:30 W-5530577
Fixed Reporting All links aren't displaying in Link View for multi-list sends in Tracking tab When viewing the Link View under the Click Activity tab within Tracking in Email Studio, all links in a send aren't reported when there are multiple lists. 2020-06-15 18:37:30 W-5530577
Fixed Email Studio Exporting a data extension in UI for Browser Download intermittently yields an empty/partial file. Exporting a data extension through the UI and selecting 'Browser download' as the Delivery location is intermittently producing a blank 0kb file or partial file 2020-06-15 18:37:30 W-6369024
Fixed Email Studio Exporting a data extension in UI for Browser Download intermittently yields an empty/partial file. Exporting a data extension through the UI and selecting 'Browser download' as the Delivery location is intermittently producing a blank 0kb file or partial file 2020-06-15 18:37:30 W-6369024
Fixed Email Studio A/B tests with the word "rest" in a subject line will not pass validation When creating an A/B Test send, and using the Test Type ‘Subject lines’, using the word “rest’ (in lowercase letters) in one of the subject lines results in a validation error. 2020-06-15 18:37:30 W-7170507
Fixed Email Studio A/B tests with the word "rest" in a subject line will not pass validation When creating an A/B Test send, and using the Test Type ‘Subject lines’, using the word “rest’ (in lowercase letters) in one of the subject lines results in a validation error. 2020-06-15 18:37:30 W-7170507
Fixed Email Studio Read-only preference attributes are being automatically deselected on Marketing Cloud default profile center This issue is relevant for accounts which use Marketing Cloud's default profile center and are not using one which is custom developed. After subscriber-initiated changes are made to preference attribute tick-boxes which are not read-only, any read-only attributes that were previously ticked will be un-ticked. The changes are pushed through the subscriber record on the List/All Subscribers List in addition to Salesforce if the attribute is mapped via MC Connect. 2020-06-15 18:37:30 W-7196118
Fixed Email Studio Read-only preference attributes are being automatically deselected on Marketing Cloud default profile center This issue is relevant for accounts which use Marketing Cloud's default profile center and are not using one which is custom developed. After subscriber-initiated changes are made to preference attribute tick-boxes which are not read-only, any read-only attributes that were previously ticked will be un-ticked. The changes are pushed through the subscriber record on the List/All Subscribers List in addition to Salesforce if the attribute is mapped via MC Connect. 2020-06-15 18:37:30 W-7196118
Fixed Email Studio Unable to save Content Block in Internet Explorer 11 In IE 11, [Save] button for Content Blocks or [Duplicate] button for any content type (e.g. Email) does not work due to unsupported JavaScript method. 2020-06-15 18:37:30 W-7265794
Fixed Email Studio Unable to save Content Block in Internet Explorer 11 In IE 11, [Save] button for Content Blocks or [Duplicate] button for any content type (e.g. Email) does not work due to unsupported JavaScript method. 2020-06-15 18:37:30 W-7265794
Fixed Email Studio Return Path not seeding jobs ReturnPath sometimes does not seed jobs when they should be seeded. In some cases, this may be intermittent and in other cases, this may be for all jobs. 2020-06-15 18:37:30 W-7270971
Fixed Email Studio Return Path not seeding jobs ReturnPath sometimes does not seed jobs when they should be seeded. In some cases, this may be intermittent and in other cases, this may be for all jobs. 2020-06-15 18:37:30 W-7270971
Fixed Email Studio Thumbnail images in ContentBuilder receive 404 response When editing a content area, in some pieces of content, the thumbnail may show as not found. 2020-06-15 18:37:30 W-7365565
Fixed Email Studio Thumbnail images in ContentBuilder receive 404 response When editing a content area, in some pieces of content, the thumbnail may show as not found. 2020-06-15 18:37:30 W-7365565
Fixed Email Studio Copied Triggered Send Data Extensions are not available when creating a Triggered Send Creating a copy of a Triggered Send Data Extension will not allow the newly created copy to be used in a Triggered Send. 2020-06-15 18:37:30 W-7391747
Fixed Email Studio Copied Triggered Send Data Extensions are not available when creating a Triggered Send Creating a copy of a Triggered Send Data Extension will not allow the newly created copy to be used in a Triggered Send. 2020-06-15 18:37:30 W-7391747
Fixed Integrations JBInt Activities allowing activation of journey when event mapping doesn't reference currently active event If a Journey uses a Data Extension Entry Source and is configured with a Salesforce Activity with mapping to Journey Data, replacing the entry event does not update the activity mapping. No error is generated to indicate that the activity is still referencing an entry event other than the one associated to the current version of the journey, which allows contacts to pass through the activity with no actions taken. 2020-06-15 18:37:30 W-5354867
Fixed Integrations JBInt Activities allowing activation of journey when event mapping doesn't reference currently active event If a Journey uses a Data Extension Entry Source and is configured with a Salesforce Activity with mapping to Journey Data, replacing the entry event does not update the activity mapping. No error is generated to indicate that the activity is still referencing an entry event other than the one associated to the current version of the journey, which allows contacts to pass through the activity with no actions taken. 2020-06-15 18:37:30 W-5354867
Fixed Integrations Journey Builder Analytics Dashboard: Cannot Select View other than Default for Google Analytics 360 Goals In the Journey Analytics Dashboard, when using the Manage Components button to select a Google Analytics 360 Goal from a view other than the default, the UI displays only the same goal number from the default view. 2020-06-15 18:37:30 W-7256243
Fixed Integrations Journey Builder Analytics Dashboard: Cannot Select View other than Default for Google Analytics 360 Goals In the Journey Analytics Dashboard, when using the Manage Components button to select a Google Analytics 360 Goal from a view other than the default, the UI displays only the same goal number from the default view. 2020-06-15 18:37:30 W-7256243
Fixed Journey Builder JBInt Activities allowing activation of journey when event mapping doesn't reference currently active event If a Journey uses a Data Extension Entry Source and is configured with a Salesforce Activity with mapping to Journey Data, replacing the entry event does not update the activity mapping. No error is generated to indicate that the activity is still referencing an entry event other than the one associated to the current version of the journey, which allows contacts to pass through the activity with no actions taken. 2020-06-15 18:37:30 W-5354867
Fixed Journey Builder JBInt Activities allowing activation of journey when event mapping doesn't reference currently active event If a Journey uses a Data Extension Entry Source and is configured with a Salesforce Activity with mapping to Journey Data, replacing the entry event does not update the activity mapping. No error is generated to indicate that the activity is still referencing an entry event other than the one associated to the current version of the journey, which allows contacts to pass through the activity with no actions taken. 2020-06-15 18:37:30 W-5354867
Fixed Journey Builder Cannot Copy Journey after Event Name Exceeds Max Length Every time a journey is copied, the event name (which is hidden in the UI) is appended with the string ' (Copy)'. If a Journey is copied enough times, the max length will be exceeded and all future attempts to copy the journey will fail. 2020-06-15 18:37:30 W-5606620
Fixed Journey Builder Cannot Copy Journey after Event Name Exceeds Max Length Every time a journey is copied, the event name (which is hidden in the UI) is appended with the string ' (Copy)'. If a Journey is copied enough times, the max length will be exceeded and all future attempts to copy the journey will fail. 2020-06-15 18:37:30 W-5606620
Fixed Journey Builder Invalid Schedule Warning in Journey Builder Canvas for Data Extension Entry Event Using Automation When a Data Extension Entry Event Journey is configured with a schedule to inject on a previously configured automation, when clicking the schedule box from the Journey canvas a warning is given stating "The selected automation doesn't have an active schedule. To admit contacts to the journey, configure the automation's schedule in Automation Studio." This is despite the automation having an active schedule. 2020-06-15 18:37:30 W-6053615
Fixed Journey Builder Invalid Schedule Warning in Journey Builder Canvas for Data Extension Entry Event Using Automation When a Data Extension Entry Event Journey is configured with a schedule to inject on a previously configured automation, when clicking the schedule box from the Journey canvas a warning is given stating "The selected automation doesn't have an active schedule. To admit contacts to the journey, configure the automation's schedule in Automation Studio." This is despite the automation having an active schedule. 2020-06-15 18:37:30 W-6053615
Fixed Journey Builder Test mode converts date/time to local machine time Test mode converts date/time fields in data extensions to local machine time.This can cause confusion around decision splits or entry filters as it may appear that records meet or don't meet criteria, but then go down the incorrect decision split path. 2020-06-15 18:37:30 W-6873981
Fixed Journey Builder Test mode converts date/time to local machine time Test mode converts date/time fields in data extensions to local machine time.This can cause confusion around decision splits or entry filters as it may appear that records meet or don't meet criteria, but then go down the incorrect decision split path. 2020-06-15 18:37:30 W-6873981
Fixed Journey Builder In-App Message fails to display if title, body, or buttons are disabled If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed. 2020-06-15 18:37:30 W-7213420
Fixed Journey Builder In-App Message fails to display if title, body, or buttons are disabled If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed. 2020-06-15 18:37:30 W-7213420
Fixed Journey Builder Journey Builder Analytics Dashboard: Cannot Select View other than Default for Google Analytics 360 Goals In the Journey Analytics Dashboard, when using the Manage Components button to select a Google Analytics 360 Goal from a view other than the default, the UI displays only the same goal number from the default view. 2020-06-15 18:37:30 W-7256243
Fixed Journey Builder Journey Builder Analytics Dashboard: Cannot Select View other than Default for Google Analytics 360 Goals In the Journey Analytics Dashboard, when using the Manage Components button to select a Google Analytics 360 Goal from a view other than the default, the UI displays only the same goal number from the default view. 2020-06-15 18:37:30 W-7256243
Fixed Journey Builder Journey Builder Canvas Counts are inaccurate Journey Builder Canvas Counts can be inaccurate from one activity to the next. 2020-06-15 18:37:30 W-7309366
Fixed Journey Builder Journey Builder Canvas Counts are inaccurate Journey Builder Canvas Counts can be inaccurate from one activity to the next. 2020-06-15 18:37:30 W-7309366
Fixed Journey Builder The _JourneyActivity Data View contains inactive versions of activities When writing a SQL query using the _JourneyActivity data view, you may notice more activities than are present on your journey canvas. Each time a draft version of a journey is saved, we create new "active" versions of each of the activities and set all previous activities to "inactive". This is only visible/noticeable in the data view and otherwise has no impact on any other Journey functionality. 2020-06-15 18:37:30 W-7342597
Fixed Journey Builder The _JourneyActivity Data View contains inactive versions of activities When writing a SQL query using the _JourneyActivity data view, you may notice more activities than are present on your journey canvas. Each time a draft version of a journey is saved, we create new "active" versions of each of the activities and set all previous activities to "inactive". This is only visible/noticeable in the data view and otherwise has no impact on any other Journey functionality. 2020-06-15 18:37:30 W-7342597
Fixed Journey Builder Journey Builder Test Mode Errors when an ampersand '&' is used in the field name of entry source DE When a data extension used as an entry source data extension in Journey Builder has a field name that contains an ampersand '&', test mode will fail when clicking save > validate > test and completing the testing prompt. Instead of the test results the UI shows "We encountered an error running the test, please try again." 2020-06-15 18:37:30 W-7354686
Fixed Journey Builder Journey Builder Test Mode Errors when an ampersand '&' is used in the field name of entry source DE When a data extension used as an entry source data extension in Journey Builder has a field name that contains an ampersand '&', test mode will fail when clicking save > validate > test and completing the testing prompt. Instead of the test results the UI shows "We encountered an error running the test, please try again." 2020-06-15 18:37:30 W-7354686
Fixed Journey Builder Unable to view SMS Activity in Journey Builder When attempting to view an SMS activity in a running Journey, you may notice a blank page with the activity continuously loading. This only occurs for SMS Messages created in MobileConnect, not Content Builder. Attempting to edit SMS activities in draft journeys can also exhibit unexpected behaviour as a result of this bug. This includes missing parameters shown during the original activity creation. 2020-06-15 18:37:30 W-7403638
Fixed Journey Builder Unable to view SMS Activity in Journey Builder When attempting to view an SMS activity in a running Journey, you may notice a blank page with the activity continuously loading. This only occurs for SMS Messages created in MobileConnect, not Content Builder. Attempting to edit SMS activities in draft journeys can also exhibit unexpected behaviour as a result of this bug. This includes missing parameters shown during the original activity creation. 2020-06-15 18:37:30 W-7403638
Fixed Journey Builder Total Journey Count in Journey Dashboard does not load The Journey Count in the upper left hand section of the Journey Dashboard will fail to populate the total number of Journeys when any Journey has a goal configured to be over 1,000,000 total population. 2020-06-15 18:37:30 W-7446952
Fixed Journey Builder Total Journey Count in Journey Dashboard does not load The Journey Count in the upper left hand section of the Journey Dashboard will fail to populate the total number of Journeys when any Journey has a goal configured to be over 1,000,000 total population. 2020-06-15 18:37:30 W-7446952
In Review Integrations Integrated Marketing Cloud Triggered Sends are failing to consistently push back all IERs (Individual Email Results) Triggered Sends that are created as part of the Marketing Cloud Connect managed package will in some cases fail to push back all of the individual email results for that send. These sends could be created as a triggered send directly in Salesforce or as part of an integrated Journey Builder send that pushes tracking back to Salesforce. 2020-06-13 20:32:28 W-6529935
In Review API SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message "Error: Data extension does not exist". 2020-06-12 20:39:57 W-5899568
In Review API SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message "Error: Data extension does not exist". 2020-06-12 20:39:57 W-5899568
No Fix Email Studio 'Phone' data type length incorrect in the UI For data extensions in the UI, the 'Phone' data type displays incorrectly. It says 50, but this is actually 15. 2020-06-12 19:20:07 W-5521903
No Fix Email Studio 'Phone' data type length incorrect in the UI For data extensions in the UI, the 'Phone' data type displays incorrectly. It says 50, but this is actually 15. 2020-06-12 19:20:07 W-5521903
No Fix Email Studio Data Extension's Member ID not set correctly when split off of a shared Data Extension and saved into a Business Unit folder When splitting a data extension that lives in a shared folder, and designating the Data Extensions folder of a business unit, the resulting data extension is not viewable in the business unit. 2020-06-12 18:49:43 W-3969316
No Fix Email Studio Data Extension's Member ID not set correctly when split off of a shared Data Extension and saved into a Business Unit folder When splitting a data extension that lives in a shared folder, and designating the Data Extensions folder of a business unit, the resulting data extension is not viewable in the business unit. 2020-06-12 18:49:43 W-3969316
No Fix Audience/Contacts Unable to Edit source DE if import definition is created by Source as "From Existing Data Extension" When trying to modify an existing Import Definition in Contact Builder, where the Source of the data is a Data Extension, you will not be have the ability to modify the Source of the Import, only the Destination. 2020-06-12 18:49:43 W-4279813
No Fix Audience/Contacts Unable to Edit source DE if import definition is created by Source as "From Existing Data Extension" When trying to modify an existing Import Definition in Contact Builder, where the Source of the data is a Data Extension, you will not be have the ability to modify the Source of the Import, only the Destination. 2020-06-12 18:49:43 W-4279813
No Fix Email Studio Contact Builder | Import Definition | Import History unavailable for imports source off of Salesforce reports/leads/contacts objects Import definitions based off of Salesforce Objects will not load their "history" within the Contact Builder > Import > History section. 2020-06-12 18:19:22 W-4470663
No Fix Email Studio Contact Builder | Import Definition | Import History unavailable for imports source off of Salesforce reports/leads/contacts objects Import definitions based off of Salesforce Objects will not load their "history" within the Contact Builder > Import > History section. 2020-06-12 18:19:22 W-4470663
No Fix Audience/Contacts Contact Builder | Import Definition | Import History unavailable for imports source off of Salesforce reports/leads/contacts objects Import definitions based off of Salesforce Objects will not load their "history" within the Contact Builder > Import > History section. 2020-06-12 18:19:22 W-4470663
No Fix Audience/Contacts Contact Builder | Import Definition | Import History unavailable for imports source off of Salesforce reports/leads/contacts objects Import definitions based off of Salesforce Objects will not load their "history" within the Contact Builder > Import > History section. 2020-06-12 18:19:22 W-4470663
In Review Integrations Incorrect Relationship between Contact and Opportunity Objects After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects. Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field 2020-06-12 11:11:22 W-6597682
In Review Audience/Contacts Incorrect Relationship between Contact and Opportunity Objects After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects. Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field 2020-06-12 11:11:22 W-6597682
In Review Email Studio All Subscribers | Subscriber Properties | Add to subscriber lists When a user adds a subscriber to a list through the list tab via the subscriber properties in Email Studio, the subscriber is removed from the lists they are already assigned. This may result in list membership being displayed for a subscriber that is not accurate or subscribers being removed from lists that they were previously members of. 2020-06-12 01:37:32 W-7636934
In Review Email Studio RMM auto-reply triggered send From Name does not display if using AMPscript using a Send Classification with a Sender Profile When a Reply Mail Management auto reply triggered send uses a Send Classification with a Sender Profile where the From Name is populated by an AMPscript variable, the From Name of the auto reply email does not show the value from the AMPscript variable and instead uses the From Email as From Name. 2020-06-11 15:13:57 W-7682744
No Fix Admin When searching trust.salesforce.com for Marketing Cloud instance information by Member ID (MID), results are not returned When searching trust.salesforce.com for Marketing Cloud instance information by Member ID (MID), results are not returned for a subset of MIDs 2020-06-11 14:30:01 W-7535615
No Fix Admin When searching trust.salesforce.com for Marketing Cloud instance information by Member ID (MID), results are not returned When searching trust.salesforce.com for Marketing Cloud instance information by Member ID (MID), results are not returned for a subset of MIDs 2020-06-11 14:30:01 W-7535615
In Review API Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-06-11 14:10:04 W-7599216
In Review Mobile Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-06-11 14:10:04 W-7599216
In Review Journey Builder Null value in AMPscript SET expression causes errors in SMS sends via Journey Builder and REST An SMS message containing AMPscript with a SET expression structured in the following way can result in error during processing of the send if the Data Extension field (i.e. FieldName) being referenced contains an empty or null value: SET @var1= FieldName This issue is observed when an SMS message send is performed via Journey Builder with a Journey using a Data Extension entry source and an SMS Activity. The same issue also occurs with an API triggered message created in MobileConnect (e.g. using the REST route POST /sms/v1/messageContact/{id}/send). However, no error occurs when the same SET expression is used in an Outbound send scheduled in MobileConnect. 2020-06-11 14:10:04 W-7599216
No Fix Admin Unable to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options with Salesforce v2 when Domain Verification is enforced When using the v2 Salesforce Integration it is not possible to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options when Domain Verification is enforced. 2020-06-10 18:16:16 W-7585046
No Fix Admin Unable to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options with Salesforce v2 when Domain Verification is enforced When using the v2 Salesforce Integration it is not possible to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options when Domain Verification is enforced. 2020-06-10 18:16:16 W-7585046
No Fix Integrations Unable to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options with Salesforce v2 when Domain Verification is enforced When using the v2 Salesforce Integration it is not possible to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options when Domain Verification is enforced. 2020-06-10 18:16:16 W-7585046
No Fix Integrations Unable to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options with Salesforce v2 when Domain Verification is enforced When using the v2 Salesforce Integration it is not possible to use Lead/Account Owner Name or Lead/Contact Owner Name as From Address options when Domain Verification is enforced. 2020-06-10 18:16:16 W-7585046
In Review Admin Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-06-10 15:51:18 W-3722028
In Review Sending Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-06-10 15:51:18 W-3722028
In Review Email Studio Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-06-10 15:51:18 W-3722028
In Review Audience/Contacts Unable to locate subscriber on Auto-Suppression List When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI. 2020-06-10 15:51:18 W-3722028
In Review Admin Possible to create Data Filters on the Subscribers tab with the same name within the same account Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account. 2020-06-10 12:42:33 W-7681370
In Review Email Studio Possible to create Data Filters on the Subscribers tab with the same name within the same account Currently, it is possible to create Data Filters on the Email Studio Subscribers tab with the same name within the same account. 2020-06-10 12:42:33 W-7681370
No Fix Mobile SMS Message Detail Report Outputs May Show Blank IsoCountryCode The 'SMS Message Detail Report' report output may not show a value for some mobile numbers that were sent SMS messages. 2020-06-09 19:30:21 W-7281100
No Fix Mobile SMS Message Detail Report Outputs May Show Blank IsoCountryCode The 'SMS Message Detail Report' report output may not show a value for some mobile numbers that were sent SMS messages. 2020-06-09 19:30:21 W-7281100
No Fix Reporting SMS Message Detail Report Outputs May Show Blank IsoCountryCode The 'SMS Message Detail Report' report output may not show a value for some mobile numbers that were sent SMS messages. 2020-06-09 19:30:21 W-7281100
No Fix Reporting SMS Message Detail Report Outputs May Show Blank IsoCountryCode The 'SMS Message Detail Report' report output may not show a value for some mobile numbers that were sent SMS messages. 2020-06-09 19:30:21 W-7281100
No Fix Admin False Bounces are not corrected at the IER level in the Sales Cloud When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur. 2020-06-09 13:56:31 W-6611777
No Fix Admin False Bounces are not corrected at the IER level in the Sales Cloud When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur. 2020-06-09 13:56:31 W-6611777
No Fix Admin Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials. 2020-06-09 13:56:31 W-6769124
No Fix Admin Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials. 2020-06-09 13:56:31 W-6769124
No Fix Admin "Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact When an attempt to create an IER on contact that has been merged into another contact an error message of "insufficient access on cross reference entity on the following contacts" and IER is not created. 2020-06-09 13:56:31 W-7069605
No Fix Admin "Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact When an attempt to create an IER on contact that has been merged into another contact an error message of "insufficient access on cross reference entity on the following contacts" and IER is not created. 2020-06-09 13:56:31 W-7069605
In Review Mobile Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display "You don’t have any content in this folder." 2020-06-09 13:56:31 W-7462942
No Fix Sending Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner' As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address. 2020-06-09 13:56:31 W-5366759
No Fix Sending Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner' As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address. 2020-06-09 13:56:31 W-5366759
No Fix Email Studio Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner' As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address. 2020-06-09 13:56:31 W-5366759
No Fix Email Studio Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner' As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address. 2020-06-09 13:56:31 W-5366759
No Fix Integrations Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner' As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address. 2020-06-09 13:56:31 W-5366759
No Fix Integrations Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner' As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address. 2020-06-09 13:56:31 W-5366759
No Fix Integrations False Bounces are not corrected at the IER level in the Sales Cloud When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur. 2020-06-09 13:56:31 W-6611777
No Fix Integrations False Bounces are not corrected at the IER level in the Sales Cloud When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur. 2020-06-09 13:56:31 W-6611777
No Fix Integrations Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials. 2020-06-09 13:56:31 W-6769124
No Fix Integrations Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials. 2020-06-09 13:56:31 W-6769124
No Fix Integrations "Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact When an attempt to create an IER on contact that has been merged into another contact an error message of "insufficient access on cross reference entity on the following contacts" and IER is not created. 2020-06-09 13:56:31 W-7069605
No Fix Integrations "Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact When an attempt to create an IER on contact that has been merged into another contact an error message of "insufficient access on cross reference entity on the following contacts" and IER is not created. 2020-06-09 13:56:31 W-7069605
In Review Journey Builder Content Builder search for SMS messages in Journey Builder returns no results when searched by name or sorted by Type When searching Content Builder by name to select an SMS Message for an SMS Activity in Journey Builder OR when sorting by Type, no results will be shown. The UI will display "You don’t have any content in this folder." 2020-06-09 13:56:31 W-7462942
In Review Social Studio Unable to modify Organization "Session Timeout" Setting in Social Studio In Social studio, when you change the Organizational Timeout setting, it reverts back to the previous value. This is a sporadic issue that does not always happen to all Social Studio accounts. 2020-06-09 08:57:55 W-7507078
In Review Social Studio Unable to modify Organization "Session Timeout" Setting in Social Studio In Social studio, when you change the Organizational Timeout setting, it reverts back to the previous value. This is a sporadic issue that does not always happen to all Social Studio accounts. 2020-06-09 08:57:55 W-7507078
In Review Automations Notification for File Trigger Failures File triggers are sporadically being failed. However, notifications for the administrators are not sent on the current behavior. 2020-06-09 00:31:50 W-7275806
No Fix Social Studio Payload to Social Network includes incorrect bit.ly links when using 2 or more URLs belonging to the same domain When creating a post with 2 or more URLs belonging to the same domain, with 1 being the domain itself, and using bit.ly shortening, the payload sent to the social network is incorrect. This causes bad links to be published. 2020-06-08 14:41:10 W-6973542
No Fix Social Studio Payload to Social Network includes incorrect bit.ly links when using 2 or more URLs belonging to the same domain When creating a post with 2 or more URLs belonging to the same domain, with 1 being the domain itself, and using bit.ly shortening, the payload sent to the social network is incorrect. This causes bad links to be published. 2020-06-08 14:41:10 W-6973542
In Review Email Studio Content Builder grid can show incorrect number of assets when changing sort by column In Content Builder, when sorting by column Type, the full list of assets is returned. However, when sorting by any other column, i.e., Name, Customer Key, Modified, only a portion of the assets are returned. 2020-06-08 13:10:08 W-7412707
In Review Social Studio Instagram Reply to Comment incorrectly posts as a Comment on Post This is considered an edge case and rarely reproducible. When replying to an Instagram Comment through Social Studio Engage, the comment will post as a reply under the post instead of a reply under the comment. 2020-06-08 13:10:08 W-7660839
In Review Admin Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ 2020-06-06 12:52:53 W-6345859
In Review Email Studio Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+ 2020-06-06 12:52:53 W-6345859
In Review Email Studio Session warnings when actively working in Marketing Cloud Email Studio Performing actions in Email Studio (such as editing an email) do not appear to reset the session timer, resulting in the Session Warning dialog box being presented to the user despite actively working in the account. 2020-06-05 15:52:29 W-7486296
In Review Social Studio Instagram Stories fail to publish on Android Devices Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram for this content”. - As a result, customer can not schedule stories from Social Studio. - This error was happening for images as well until yesterday but seems to be fixed now. - Errors don’t happen for iOS. 2020-06-05 13:57:46 W-7528463
In Review Mobile Schedule date in MobileConnect when using Spanish (Chile) or English (Malaysia) Culture Code When selecting a SMS send date with a user using the "Spanish (Chile)", "English (Malaysia)" Culture Code, selecting a date in the calendar is then passed into the textbox in the American MM/DD/YYYY format instead of the desired DD/MM/YYYY format. 2020-06-05 08:23:16 W-7334041
In Review Mobile Schedule date in MobileConnect when using Spanish (Chile) or English (Malaysia) Culture Code When selecting a SMS send date with a user using the "Spanish (Chile)", "English (Malaysia)" Culture Code, selecting a date in the calendar is then passed into the textbox in the American MM/DD/YYYY format instead of the desired DD/MM/YYYY format. 2020-06-05 08:23:16 W-7334041
In Review Mobile Import from Data Extension | MobileConnect | Import fails with "Mobile Number" field spelling When importing from a Data Extension to MobileConnect, if there is a space in the field "Mobile Number" it will cause the import to fail. 2020-06-04 20:16:11 W-5941109
In Review Mobile Import from Data Extension | MobileConnect | Import fails with "Mobile Number" field spelling When importing from a Data Extension to MobileConnect, if there is a space in the field "Mobile Number" it will cause the import to fail. 2020-06-04 20:16:11 W-5941109
In Review Email Studio Import from Data Extension | MobileConnect | Import fails with "Mobile Number" field spelling When importing from a Data Extension to MobileConnect, if there is a space in the field "Mobile Number" it will cause the import to fail. 2020-06-04 20:16:11 W-5941109
In Review Email Studio Import from Data Extension | MobileConnect | Import fails with "Mobile Number" field spelling When importing from a Data Extension to MobileConnect, if there is a space in the field "Mobile Number" it will cause the import to fail. 2020-06-04 20:16:11 W-5941109
In Review Einstein/Predictive "Base collect tracking code" always shows 0 in Status console "Base collect tracking code" always shows 0 in Status console when Web & Mobile Analytics is not used 2020-06-04 16:22:24 W-6973649
In Review Mobile Renaming a Data Extension that has been used in a Mobile Message causes the targeted count to be 0 Renaming a Data Extension that has been used in a Mobile Message causes the targeted count to be 0. This is purely cosmetic. The send will go to the appropriate audience/number of subscribers. 2020-06-04 13:41:37 W-7657954
In Review Automations Bounce count rarely does not match between UI and _Bounce DataView Bounce count rarely does not match between UI and _Bounce DataView. _Bounce Dataview count as bounce what it doesn't need to. 2020-06-04 10:24:25 W-7231701
In Review Mobile Colon in attribute name prevents new subscriber from having subscription added Mobile Connect Attributes created in Data Designer with a colon (:) will cause an error for new subscribers when a send is attempted through Journey Builder preventing a subscription record from being created. 2020-06-03 22:49:42 W-7653332
In Review Mobile Colon in attribute name prevents new subscriber from having subscription added Mobile Connect Attributes created in Data Designer with a colon (:) will cause an error for new subscribers when a send is attempted through Journey Builder preventing a subscription record from being created. 2020-06-03 22:49:42 W-7653332
In Review Journey Builder Colon in attribute name prevents new subscriber from having subscription added Mobile Connect Attributes created in Data Designer with a colon (:) will cause an error for new subscribers when a send is attempted through Journey Builder preventing a subscription record from being created. 2020-06-03 22:49:42 W-7653332
In Review Journey Builder Colon in attribute name prevents new subscriber from having subscription added Mobile Connect Attributes created in Data Designer with a colon (:) will cause an error for new subscribers when a send is attempted through Journey Builder preventing a subscription record from being created. 2020-06-03 22:49:42 W-7653332
In Review Mobile Modifying the schedule of a send while the send is occurring causes the send to be duplicated Modifying the schedule of a send while the send is occurring causes the send to be sent twice. 2020-06-03 22:01:12 W-7656483
In Review Mobile New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers from the send. 2020-06-03 14:06:23 W-7588830
In Review Journey Builder New subscribers with Mexican phone numbers are not opted in via Journey SMS Activity Issue occurs when processing new contacts for Journey Builder SMS Activity configured to automatically 'Subscribe all contacts to a keyword'. Marketing Cloud attempts to validate mobile numbers during opt in process but unexpectedly marks numbers starting +521 as invalid and excludes these new subscribers from the send. 2020-06-03 14:06:23 W-7588830
In Review Admin SMS Message Summary Report can produce results from days outside the set timeframe The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used. 2020-06-02 17:49:27 W-7598477
In Review Admin SMS Message Summary Report can produce results from days outside the set timeframe The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used. 2020-06-02 17:49:27 W-7598477
In Review Mobile SMS Message Summary Report can produce results from days outside the set timeframe The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used. 2020-06-02 17:49:27 W-7598477
In Review Mobile SMS Message Summary Report can produce results from days outside the set timeframe The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used. 2020-06-02 17:49:27 W-7598477
In Review Reporting SMS Message Summary Report can produce results from days outside the set timeframe The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used. 2020-06-02 17:49:27 W-7598477
In Review Reporting SMS Message Summary Report can produce results from days outside the set timeframe The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used. 2020-06-02 17:49:27 W-7598477
In Review Sending Unable to use Forward to a Friend in an Email using special characters When performing a send using special characters like for example Chinese letters in the subject line of an email that include a Forward to a Friend link, when clicking on submit at Forward to a Friend page, the following error is displayed: "Sorry, an error has occurred please close your browser and try again.." 2020-06-02 11:45:03 W-7557283
In Review Audience/Contacts Mobile List/All Contacts search option does not work as expected Customer is unable to leverage Search option and retrieve ContactKeys even if Mobile List/All Contacts seems to contain ContactKeys. 2020-06-01 20:28:20 W-7309967
In Review Audience/Contacts Mobile List/All Contacts search option does not work as expected Customer is unable to leverage Search option and retrieve ContactKeys even if Mobile List/All Contacts seems to contain ContactKeys. 2020-06-01 20:28:20 W-7309967
In Review Integrations RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity. 2020-06-01 20:04:22 W-5165122
In Review Journey Builder RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity within Journey Builder and a value with an apostrophes is used to be a lookup value it will error on the value with the apostrophe and will not update any values within the activity. 2020-06-01 20:04:22 W-5165122
In Review Social Studio Unable to Reply to Instagram Business Mention Posts in Social Customer Service In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response. 2020-06-01 17:59:29 W-5802226
In Review Reporting Pipes in Journey Names cause issues with Journey Reports If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on. 2020-06-01 13:15:15 W-4116502
In Review Journey Builder Pipes in Journey Names cause issues with Journey Reports If you use pipes (|) in the names of Journeys, it throws off the parsing of the names in the Journeys to select to report on. 2020-06-01 13:15:15 W-4116502
In Review Integrations Marketing Cloud Connect Individual Email Results (IER's) for triggered sends are periodically recreated after being deleted Individual Email Results (IER's) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account. 2020-05-29 20:40:39 W-7365476
In Review Mobile GetToken API not called by SMS STOP MO Messages When a Marketing Cloud account has Tokenized Sending enabled at a Business Unit level, but a Mobile Code is configured in the Enterprise, the GetToken API is not called to get the Token for the MobileNumber to process the STOP (or custom stop) MO Message 2020-05-28 18:29:50 W-7142651
In Review Integrations Marketing Cloud Connect integrated sends failing after installing package for the FIRST time ***Existing Package Upgrades*** Existing customers upgrading to version 222.1 are not impacted by this issue. Skip past the next section to the package links below. ***New Package Installations*** Skip this section if you're upgrading from a previous version. *Sends Originating from Salesforce* Marketing Cloud Connect email will fail when sending to reports, campaigns, or individual lead, contact, or campaign. When attempting to complete a send, the Email Send will fail with the error: "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY record type missing for: Email Send" *Sends to Salesforce Audience Originating from Marketing Cloud* Sends to Salesforce audiences originating from the Marketing Cloud will not receive tracking data in Salesforce. Sends will complete successfully in the Marketing Cloud, the tracking results of these sends *WILL NOT* be pushed to the integrated Salesforce org. 2020-05-28 17:25:25 W-7027194
In Review Integrations Marketing Cloud Connect integrated sends failing after installing package for the FIRST time ***Existing Package Upgrades*** Existing customers upgrading to version 222.1 are not impacted by this issue. Skip past the next section to the package links below. ***New Package Installations*** Skip this section if you're upgrading from a previous version. *Sends Originating from Salesforce* Marketing Cloud Connect email will fail when sending to reports, campaigns, or individual lead, contact, or campaign. When attempting to complete a send, the Email Send will fail with the error: "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY record type missing for: Email Send" *Sends to Salesforce Audience Originating from Marketing Cloud* Sends to Salesforce audiences originating from the Marketing Cloud will not receive tracking data in Salesforce. Sends will complete successfully in the Marketing Cloud, the tracking results of these sends *WILL NOT* be pushed to the integrated Salesforce org. 2020-05-28 17:25:25 W-7027194
In Review Email Studio Single Quote ' in Email Address Username Currently the Single Quote ' character is not supported in Email Addresses in the Marketing Cloud. This may cause issues when attempting to send test emails to validate content/cause legitimate subscribers not to be treated as valid subscribers. 2020-05-28 13:56:50 W-7601070
In Review Integrations Interaction Studio Journey Builder Activity does not allow activity type code selection When configuring an Interaction Studio Journey Activity in a new Journey, the Activity Type code can fail selection when clicking the drop down option with the mouse. Instead of retaining the selection, the error "Data used for this field may no longer be available" appears. 2020-05-28 12:56:12 W-7542116
In Review Integrations Interaction Studio Journey Builder Activity does not allow activity type code selection When configuring an Interaction Studio Journey Activity in a new Journey, the Activity Type code can fail selection when clicking the drop down option with the mouse. Instead of retaining the selection, the error "Data used for this field may no longer be available" appears. 2020-05-28 12:56:12 W-7542116
In Review Journey Builder Interaction Studio Journey Builder Activity does not allow activity type code selection When configuring an Interaction Studio Journey Activity in a new Journey, the Activity Type code can fail selection when clicking the drop down option with the mouse. Instead of retaining the selection, the error "Data used for this field may no longer be available" appears. 2020-05-28 12:56:12 W-7542116
In Review Journey Builder Interaction Studio Journey Builder Activity does not allow activity type code selection When configuring an Interaction Studio Journey Activity in a new Journey, the Activity Type code can fail selection when clicking the drop down option with the mouse. Instead of retaining the selection, the error "Data used for this field may no longer be available" appears. 2020-05-28 12:56:12 W-7542116
In Review Admin Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-05-28 09:57:54 W-7562603
In Review Admin Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-05-28 09:57:54 W-7562603
In Review Sending Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-05-28 09:57:54 W-7562603
In Review Sending Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-05-28 09:57:54 W-7562603
In Review Reporting Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-05-28 09:57:54 W-7562603
In Review Reporting Marketing Cloud Tracking Click Activity PDF Export no longer contains Link URLs When Exporting the Click Activity to a PDF within Email Studio Tracking, none of the Link URLs are showing. 2020-05-28 09:57:54 W-7562603
In Review Email Studio When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly. 2020-05-27 15:11:12 W-5742215
In Review Email Studio When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly. 2020-05-27 15:11:12 W-5742215
In Review Integrations When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly. 2020-05-27 15:11:12 W-5742215
In Review Integrations When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly. 2020-05-27 15:11:12 W-5742215
In Review Audience/Contacts When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly. 2020-05-27 15:11:12 W-5742215
In Review Audience/Contacts When viewed in Contact Builder, a data extension field name that begins with an underscore, will not display the underscore When viewing data extensions under the Contact Builder app, if you have a data extension field that begins with an underscore, that underscore will not appear when viewed in Contact Builder. If you review the data extension under the Email app, the underscore will be displayed correctly. 2020-05-27 15:11:12 W-5742215
In Review Integrations Marketing Cloud Connect Sends via Sales Cloud are delayed and send between 15 to 30 minutes after schedule time When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the send will complete and tracking is returned. This will occur when the API user is not integrated as a standard user. 2020-05-27 12:47:44 W-7246586
In Review Journey Builder API Triggered Journey DE can't store the value of encrypted field in encrypted format When using the /interaction/v1/events route, the data added to the Data Extension is stored in plain text. 2020-05-27 05:05:32 W-5985424
In Review Journey Builder API Triggered Journey DE can't store the value of encrypted field in encrypted format When using the /interaction/v1/events route, the data added to the Data Extension is stored in plain text. 2020-05-27 05:05:32 W-5985424
No Fix Email Studio Cannot schedule A/B Tests with English(Canada) Culture Code YYYY/MM/DD When attempting to schedule an A/B Test with a user with the English (Canada) Culture Code, YYYY/MM/DD for any time in the future, the following error is thrown- The following errors occurred:: · Start Test Date/Time is invalid. You must enter a current or future send date/time to advance to the next step. 2020-05-26 17:57:50 W-7459331
No Fix Email Studio Cannot schedule A/B Tests with English(Canada) Culture Code YYYY/MM/DD When attempting to schedule an A/B Test with a user with the English (Canada) Culture Code, YYYY/MM/DD for any time in the future, the following error is thrown- The following errors occurred:: · Start Test Date/Time is invalid. You must enter a current or future send date/time to advance to the next step. 2020-05-26 17:57:50 W-7459331
In Review Journey Builder Using Email Address from Contact Model where multiple paths exist may give incorrect results When selecting 'Use email attribute from Contact Model' within Journey Builder settings, if the selected attribute has multiple paths, the results may be incorrect. 2020-05-25 13:17:36 W-7588613
In Review Journey Builder Using Email Address from Contact Model where multiple paths exist may give incorrect results When selecting 'Use email attribute from Contact Model' within Journey Builder settings, if the selected attribute has multiple paths, the results may be incorrect. 2020-05-25 13:17:36 W-7588613
No Fix Integrations Marketing Cloud MSCRM connector Send Dialog "Verify recipient count" errors when sending to audiences with ~60k subscribers. Customers receiving an error when they click "Verify Recipient Count" if the audience size is ~60k subscribers or more. 2020-05-20 18:30:47 W-7433023
No Fix Integrations Marketing Cloud MSCRM connector Send Dialog "Verify recipient count" errors when sending to audiences with ~60k subscribers. Customers receiving an error when they click "Verify Recipient Count" if the audience size is ~60k subscribers or more. 2020-05-20 18:30:47 W-7433023
In Review Email Studio Unable to change Group source Unable to select new source List for Groups to refresh or to simply edit a group. 2020-05-20 15:24:38 W-4330246
In Review Email Studio Unable to change Group source Unable to select new source List for Groups to refresh or to simply edit a group. 2020-05-20 15:24:38 W-4330246
In Review Automations Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours When a triggered automation with queuing enabled is skipped and the instance skips for over 24 hours, the skipped run email notifications are not sent. 2020-05-20 11:44:31 W-7186387
In Review Automations Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours When a triggered automation with queuing enabled is skipped and the instance skips for over 24 hours, the skipped run email notifications are not sent. 2020-05-20 11:44:31 W-7186387
In Review Journey Builder Journey Builder split name changes "fr" or "FR" to "Fr" but not other region references If a user creates a split in Journey Builder and names one of the branches "fr" or "FR" the system changes the name to "Fr". There is no functional impact. 2020-05-20 05:21:40 W-6973921
In Review Journey Builder Journey Builder split name changes "fr" or "FR" to "Fr" but not other region references If a user creates a split in Journey Builder and names one of the branches "fr" or "FR" the system changes the name to "Fr". There is no functional impact. 2020-05-20 05:21:40 W-6973921
In Review Email Studio Attempting to modify the External Key of a data extension in Contact Builder does not save Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it's still the original external key. 2020-05-20 03:05:44 W-5876175
In Review Audience/Contacts Attempting to modify the External Key of a data extension in Contact Builder does not save Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it's still the original external key. 2020-05-20 03:05:44 W-5876175
In Review Integrations Boolean Formula Field filter fails to synchronize objects When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records. 2020-05-19 19:18:58 W-6465336
In Review Audience/Contacts Boolean Formula Field filter fails to synchronize objects When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records. 2020-05-19 19:18:58 W-6465336
In Review Integrations Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected. 2020-05-19 15:56:37 W-6814993
In Review Integrations Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected. 2020-05-19 15:56:37 W-6814993
In Review Journey Builder Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected. 2020-05-19 15:56:37 W-6814993
In Review Journey Builder Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected. 2020-05-19 15:56:37 W-6814993
In Review Integrations Duplicate IERs for converted leads Converted leads can show an Individual Email Result for both the lead and converted lead (contact) records. 2020-05-19 14:14:52 W-3990921
In Review Journey Builder Not able to select path when configuring Decision Split in Journey Builder When there are multiple paths to an object linked within Contact Builder, you may or may not be able to select them in the picklist when configuring a decision split in Journey Builder. 2020-05-18 18:43:15 W-6078339
In Review Journey Builder Not able to select path when configuring Decision Split in Journey Builder When there are multiple paths to an object linked within Contact Builder, you may or may not be able to select them in the picklist when configuring a decision split in Journey Builder. 2020-05-18 18:43:15 W-6078339
In Review Audience/Contacts Not able to select path when configuring Decision Split in Journey Builder When there are multiple paths to an object linked within Contact Builder, you may or may not be able to select them in the picklist when configuring a decision split in Journey Builder. 2020-05-18 18:43:15 W-6078339
In Review Audience/Contacts Not able to select path when configuring Decision Split in Journey Builder When there are multiple paths to an object linked within Contact Builder, you may or may not be able to select them in the picklist when configuring a decision split in Journey Builder. 2020-05-18 18:43:15 W-6078339
In Review Admin REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings. 2020-05-18 13:09:24 W-6333970
In Review Admin REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings. 2020-05-18 13:09:24 W-6333970
In Review Sending REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings. 2020-05-18 13:09:24 W-6333970
In Review Sending REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings. 2020-05-18 13:09:24 W-6333970
In Review Email Studio REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings. 2020-05-18 13:09:24 W-6333970
In Review Email Studio REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn how to workaround this limitation so that non-admin users can still configure the Send Classification settings of the email at send-time without needing access to the Salesforce Integration settings. 2020-05-18 13:09:24 W-6333970
In Review Admin 'Select All' Only Selects First 25 Business Units in Marketing Cloud Folder Permissions Screen When using the 'Select All' feature in the Marketing Cloud folder permissions screen it only selects the first 25 Business Units. 2020-05-18 13:07:52 W-5476362
In Review Admin 'Select All' Only Selects First 25 Business Units in Marketing Cloud Folder Permissions Screen When using the 'Select All' feature in the Marketing Cloud folder permissions screen it only selects the first 25 Business Units. 2020-05-18 13:07:52 W-5476362
In Review Email Studio 'Select All' Only Selects First 25 Business Units in Marketing Cloud Folder Permissions Screen When using the 'Select All' feature in the Marketing Cloud folder permissions screen it only selects the first 25 Business Units. 2020-05-18 13:07:52 W-5476362
In Review Email Studio 'Select All' Only Selects First 25 Business Units in Marketing Cloud Folder Permissions Screen When using the 'Select All' feature in the Marketing Cloud folder permissions screen it only selects the first 25 Business Units. 2020-05-18 13:07:52 W-5476362
No Fix Automations While the import task is set to a "Complete" status, in very rare case only part of a data file is getting imported Imports can be paused and resumed via the import controller. We need to ensure paused imports can be resumed and complete with all the records imported, or that the import is marked as failed if it cannot complete with all records. 2020-05-15 19:00:01 W-5988776
No Fix Automations While the import task is set to a "Complete" status, in very rare case only part of a data file is getting imported Imports can be paused and resumed via the import controller. We need to ensure paused imports can be resumed and complete with all the records imported, or that the import is marked as failed if it cannot complete with all records. 2020-05-15 19:00:01 W-5988776
In Review Audience/Contacts Contacts Engagement History fails to load on child BUs Contacts Mobil engagement history in Contact Builder does not load on child BUs. 2020-05-15 17:59:20 W-4539937
In Review Integrations Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce' 2020-05-15 16:58:34 W-6915375
In Review Journey Builder Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce' 2020-05-15 16:58:34 W-6915375
In Review Audience/Contacts Source column in All Contacts incorrectly shows 'Smart Capture' for email subscriber added via Salesforce Integration Contacts that were synced to Marketing Cloud from Salesforce via Marketing Cloud Connect and added to the Email channel (e.g. after being sent to by an Email Activity in a Journey with a Salesforce Data Entry Event) show in All Contacts with the Source 'Smart Capture' instead of 'Salesforce' 2020-05-15 16:58:34 W-6915375
In Review Email Studio Business Unit Import Failure When attempting to do a Business Unit Import the following Import Notification failure message is received: Warning Warning: The 'BUSINESS_UNIT_LIMIT' business rule is turned ON for the MemberID # 12345678 for a limited number of Business Units and thus import cannot be achieved. 2020-05-15 14:26:42 W-5039780
In Review Email Studio Business Unit Import Failure When attempting to do a Business Unit Import the following Import Notification failure message is received: Warning Warning: The 'BUSINESS_UNIT_LIMIT' business rule is turned ON for the MemberID # 12345678 for a limited number of Business Units and thus import cannot be achieved. 2020-05-15 14:26:42 W-5039780
In Review Journey Builder Schedule for running Journey shows as 'Not Yet Scheduled' The schedule of a running Journey shows the text 'Not Yet Scheduled'. When this issue occurs, although the Journey schedule appears as if it is not configured, this is just an issue on the UI and the Journey should still inject records when the Automation associated with the Journey runs. Note: This issue has only been reported for Journeys using the Data Extension entry source and occurs only when using the Automation schedule type. As this issue has been linked to a code change was applied to fix a Query Activity bug, the automation used in the Journey schedule should also contain a Query Activity that targets the Journey entry data extension. 2020-05-14 19:49:04 W-7346448
In Review Journey Builder New versions of Journey Builder fail to Validate/Publish When Validating or Publishing new versions of a Journey - an error may be encountered which prevents the process from completing. This is due to changes in the filter XML used across the versions. 2020-05-14 15:40:37 W-4823727
In Review Admin Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-05-14 13:09:49 W-5906257
In Review Sending Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-05-14 13:09:49 W-5906257
In Review Reporting Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-05-14 13:09:49 W-5906257
In Review Email Studio Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field The Not Sent Tracking Extract contains SubscriberKey values in Email Address field. 2020-05-14 13:09:49 W-5906257
In Review Integrations Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen. 2020-05-14 11:45:09 W-6587847
In Review Journey Builder Cannot use fields from CampaignMember:LeadOrContactOwner in Event Entry When creating a Salesforce Data Event to target Campaigns, using fields from CampaignMember:LeadOrContactOwner causes exceptions when journey injection should happen. 2020-05-14 11:45:09 W-6587847
In Review Email Studio Permissions tab missing when loading Shared Data Extensions The Permissions tab does not show up in a Shared Data Extension the first time it is accessed. You must exit the Shared Data Extension and come back to it in order the the Permissions tab to appear. This may occasionally occur with the Tracking tab as well. 2020-05-13 20:27:32 W-5583043
In Review Email Studio Permissions tab missing when loading Shared Data Extensions The Permissions tab does not show up in a Shared Data Extension the first time it is accessed. You must exit the Shared Data Extension and come back to it in order the the Permissions tab to appear. This may occasionally occur with the Tracking tab as well. 2020-05-13 20:27:32 W-5583043
In Review Reporting Advanced Filter modifications do not save when editing and saving existing report definition Changes made to the advanced filter in an existing report definition parameters in Analytics Builder > Reports do not save when editing and saving an existing report. The parameters will initially show the modified value but when clicking back to the overview tab and clicking into the report, the advanced filter in parameters revert back to original values. 2020-05-13 15:23:46 W-7244672
In Review Reporting Advanced Filter modifications do not save when editing and saving existing report definition Changes made to the advanced filter in an existing report definition parameters in Analytics Builder > Reports do not save when editing and saving an existing report. The parameters will initially show the modified value but when clicking back to the overview tab and clicking into the report, the advanced filter in parameters revert back to original values. 2020-05-13 15:23:46 W-7244672
No Fix Email Studio Content Builder | Upload Image | Blank upload error | "Resolve these errors to continue" When uploading images the client receives the error message "Resolve these errors to continue". When clicking the link the error box is empty. This happens intermittently and is difficult to reproduce. 2020-05-12 21:11:24 W-7265948
No Fix Email Studio Content Builder | Upload Image | Blank upload error | "Resolve these errors to continue" When uploading images the client receives the error message "Resolve these errors to continue". When clicking the link the error box is empty. This happens intermittently and is difficult to reproduce. 2020-05-12 21:11:24 W-7265948
No Fix Integrations Clicking on the Marketing Cloud tab in Salesforce produces a blank screen Clicking on the Marketing Cloud tab in Salesforce generates a blank screen when the Salesforce CRUC "Restrict Access to @AuraEnabled Apex Methods for Authenticated Users Based on User Profile" is activated. Critical update: https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_lc_restrict_apex_authenticated_users.htm In the 222 (winter 20) release, the above feature was launched. The feature was meant to enable org to control access of lightning methods based on profile permission. In an org where this is enabled but the permission is not granted to the users, this page will not load. 2020-05-12 20:14:18 W-7014616
No Fix Integrations Clicking on the Marketing Cloud tab in Salesforce produces a blank screen Clicking on the Marketing Cloud tab in Salesforce generates a blank screen when the Salesforce CRUC "Restrict Access to @AuraEnabled Apex Methods for Authenticated Users Based on User Profile" is activated. Critical update: https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_lc_restrict_apex_authenticated_users.htm In the 222 (winter 20) release, the above feature was launched. The feature was meant to enable org to control access of lightning methods based on profile permission. In an org where this is enabled but the permission is not granted to the users, this page will not load. 2020-05-12 20:14:18 W-7014616
In Review Automations Email notification for Automation Verification activities on Stack 11 not received when condition is met Email notifications for Automation Verification activities on stack 11 not received when condition is met. 2020-05-12 13:34:53 W-7031985
No Fix Journey Builder Journey Builder Hangs When Configuring a Salesforce Campaign Entry For some customers, when configuring the entry source in Journey Builder using Salesforce data, the list of Salesforce campaigns may not generate. 2020-05-11 17:21:18 W-5778206
No Fix Journey Builder Journey Builder Hangs When Configuring a Salesforce Campaign Entry For some customers, when configuring the entry source in Journey Builder using Salesforce data, the list of Salesforce campaigns may not generate. 2020-05-11 17:21:18 W-5778206
No Fix Email Studio Dynamic Content block | empty fallback | padding rendering issue In a Dynamic Content block, when the default/fallback block is left as empty to collapse, the padding blows out on Outlook email clients. 2020-05-11 15:02:59 W-7116545
No Fix Email Studio Dynamic Content block | empty fallback | padding rendering issue In a Dynamic Content block, when the default/fallback block is left as empty to collapse, the padding blows out on Outlook email clients. 2020-05-11 15:02:59 W-7116545
No Fix Email Studio Outlook Rendering/Stacking issue on iOS | Default MC Content Builder Template Outlook for iOS is not stacking as expected when using the default CB templates. 2020-05-11 15:02:59 W-7318128
No Fix Email Studio Outlook Rendering/Stacking issue on iOS | Default MC Content Builder Template Outlook for iOS is not stacking as expected when using the default CB templates. 2020-05-11 15:02:59 W-7318128
No Fix Email Studio Button styles affect proceeding slot styling within Default MC Templates Button styles affect the following slot within a Default MC Template on Office 365 and Outlook Web Clients. 2020-05-11 15:02:59 W-7470438
No Fix Email Studio Button styles affect proceeding slot styling within Default MC Templates Button styles affect the following slot within a Default MC Template on Office 365 and Outlook Web Clients. 2020-05-11 15:02:59 W-7470438
No Fix Email Studio Content Builder | Large images affect width of email body within Default MC Templates Width of Email body is not respected when large images are used. Affecting Outlook Desktop 10, 13, 16, 19 (not MacOS version), Windows Mail and Office 365. 2020-05-11 15:02:59 W-7470508
No Fix Email Studio Content Builder | Large images affect width of email body within Default MC Templates Width of Email body is not respected when large images are used. Affecting Outlook Desktop 10, 13, 16, 19 (not MacOS version), Windows Mail and Office 365. 2020-05-11 15:02:59 W-7470508
No Fix Email Studio Social Block | No border radius In some browsers, the border-radius for the Social Block is not rendered correctly. 2020-05-11 15:02:59 W-7509306
No Fix Email Studio Social Block | No border radius In some browsers, the border-radius for the Social Block is not rendered correctly. 2020-05-11 15:02:59 W-7509306
Fixed Social Studio Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語 2020-05-11 12:31:06 W-7335846
Fixed Social Studio Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語 2020-05-11 12:31:06 W-7335846
No Fix Social Studio Parent post condition in Social Studio Automate only works for Facebook While using the parent post condition within Social Studio Automate, you will notice that the condition is selectable as a condition for all media types. However, it will only work for posts matching the Facebook Media type. Other media types such as Twitter will not work as expected. 2020-05-11 12:31:06 W-4528493
No Fix Social Studio Parent post condition in Social Studio Automate only works for Facebook While using the parent post condition within Social Studio Automate, you will notice that the condition is selectable as a condition for all media types. However, it will only work for posts matching the Facebook Media type. Other media types such as Twitter will not work as expected. 2020-05-11 12:31:06 W-4528493
No Fix Integrations Able to save an invalid Salesforce Data Event When configuring a Salesforce Data Event within Journey Builder, you may be able to save an invalid entry event configuration that does not have an action. 2020-05-08 20:23:30 W-6084515
No Fix Integrations Able to save an invalid Salesforce Data Event When configuring a Salesforce Data Event within Journey Builder, you may be able to save an invalid entry event configuration that does not have an action. 2020-05-08 20:23:30 W-6084515
No Fix Journey Builder Able to save an invalid Salesforce Data Event When configuring a Salesforce Data Event within Journey Builder, you may be able to save an invalid entry event configuration that does not have an action. 2020-05-08 20:23:30 W-6084515
No Fix Journey Builder Able to save an invalid Salesforce Data Event When configuring a Salesforce Data Event within Journey Builder, you may be able to save an invalid entry event configuration that does not have an action. 2020-05-08 20:23:30 W-6084515
No Fix Integrations Journey Builder Salesforce Data Event 'Clears' configurations when editing if data does not load fast enough Sporadically you may see that upon editing an event and navigating through the options, when clicking back through the options quickly and not allowing each section to load, certain parts of the Salesforce Event configuration will clear out if it is then saved. 2020-05-08 19:53:10 W-5963223
No Fix Integrations Journey Builder Salesforce Data Event 'Clears' configurations when editing if data does not load fast enough Sporadically you may see that upon editing an event and navigating through the options, when clicking back through the options quickly and not allowing each section to load, certain parts of the Salesforce Event configuration will clear out if it is then saved. 2020-05-08 19:53:10 W-5963223
No Fix Journey Builder Journey Builder Salesforce Data Event 'Clears' configurations when editing if data does not load fast enough Sporadically you may see that upon editing an event and navigating through the options, when clicking back through the options quickly and not allowing each section to load, certain parts of the Salesforce Event configuration will clear out if it is then saved. 2020-05-08 19:53:10 W-5963223
No Fix Journey Builder Journey Builder Salesforce Data Event 'Clears' configurations when editing if data does not load fast enough Sporadically you may see that upon editing an event and navigating through the options, when clicking back through the options quickly and not allowing each section to load, certain parts of the Salesforce Event configuration will clear out if it is then saved. 2020-05-08 19:53:10 W-5963223
No Fix Automations Import Activity | Fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" Ordinal fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" regardless of whether or not they are required fields or not. 2020-05-08 16:51:13 W-4867101
No Fix Automations Import Activity | Fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" Ordinal fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" regardless of whether or not they are required fields or not. 2020-05-08 16:51:13 W-4867101
No Fix Email Studio Import Activity | Fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" Ordinal fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" regardless of whether or not they are required fields or not. 2020-05-08 16:51:13 W-4867101
No Fix Email Studio Import Activity | Fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" Ordinal fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" regardless of whether or not they are required fields or not. 2020-05-08 16:51:13 W-4867101
In Review Automations Marketing Cloud automations failing to reschedule following network or database performance incidents When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn't run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences until a user manually reschedules it. This has been acknowledged as a defect and correction is planned for a future Marketing Cloud release. 2020-05-08 16:44:26 W-5659603
No Fix Journey Builder Exclusion scripts using attributes from a Journey results in validation error when added to a send email activity When creating a Send Email activity in a journey for Journey Builder it is possible to add an exclusion script. These scripts allow AMPscript to be used to exclude subscribers from being sent to by the triggered send. When using an account profile attribute or standard personalization string (_subscriberkey for example) it works and the triggered send is created. When using an attribute from the Journey's entry event data extension or contact model, the creation of the Journey's triggered send will fail with a validation error. 2020-05-07 19:37:51 W-4942078
No Fix Journey Builder Exclusion scripts using attributes from a Journey results in validation error when added to a send email activity When creating a Send Email activity in a journey for Journey Builder it is possible to add an exclusion script. These scripts allow AMPscript to be used to exclude subscribers from being sent to by the triggered send. When using an account profile attribute or standard personalization string (_subscriberkey for example) it works and the triggered send is created. When using an attribute from the Journey's entry event data extension or contact model, the creation of the Journey's triggered send will fail with a validation error. 2020-05-07 19:37:51 W-4942078
No Fix Journey Builder Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select. 2020-05-07 18:06:49 W-4237873
No Fix Journey Builder Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select. 2020-05-07 18:06:49 W-4237873
No Fix Audience/Contacts Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select. 2020-05-07 18:06:49 W-4237873
No Fix Audience/Contacts Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select. 2020-05-07 18:06:49 W-4237873
In Review Reporting Contact Data Portability Report is not populated with data in the User Interface When running the Contact Data Portability Report, the User Interface does not populate the data. 2020-05-07 04:11:20 W-5047521
In Review Reporting Contact Data Portability Report is not populated with data in the User Interface When running the Contact Data Portability Report, the User Interface does not populate the data. 2020-05-07 04:11:20 W-5047521
In Review Audience/Contacts Contact Data Portability Report is not populated with data in the User Interface When running the Contact Data Portability Report, the User Interface does not populate the data. 2020-05-07 04:11:20 W-5047521
In Review Audience/Contacts Contact Data Portability Report is not populated with data in the User Interface When running the Contact Data Portability Report, the User Interface does not populate the data. 2020-05-07 04:11:20 W-5047521
In Review Journey Builder Can not set Delivery Window and Hourly Threshold configured separately in Journey Builder Email Activity In Email Activity of Journey Builder, when configuring either "Delivery Window" or "Hourly Threshold" of send throttling, the setting value is not saved. NOTE: In the first place, Send Throttling feature is not working as a product limitation if Domain Throttling feature is enabled on your account. *Domain Throttling: Email send volume control feature for specific Japanese ISP cf.) Japanese knowledge article https://help.salesforce.com/articleView?id=000316485&language=ja&type=1&mode=1 2020-05-06 17:40:50 W-5589522
In Review Social Studio Engage Conversation Tab loads 0 Facebook comments when comments and replies count exceed 5k While loading the Conversation Tab for a Facebook post in Social Studio Engage, it will display as 0 Comments when the post exceeds 5k comments and replies on Facebook. 2020-05-06 14:52:35 W-3223639
In Review Integrations MSCRM Contact/Lead Email Address does not update All Subscribers list Email Address Within a MSCRM On-Premise environment, if a Email Address is used that is different than the Email Address contained on the all subscriber list, the wrong email address will be sent to. 2020-05-06 13:21:20 W-7302114
In Review Integrations Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics. 2020-05-06 06:31:40 W-6461773
In Review Integrations Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics. 2020-05-06 06:31:40 W-6461773
In Review Einstein/Predictive Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics. 2020-05-06 06:31:40 W-6461773
In Review Einstein/Predictive Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics. 2020-05-06 06:31:40 W-6461773
No Fix Reporting Unique Clicks or Opens do not match when comparing Email Send in MSCRM and Marketing Cloud When viewing tracking data for an integrated send in Microsoft Dynamics CRM (MSCRM), unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud. 2020-05-04 16:18:49 W-5696574
No Fix Reporting Unique Clicks or Opens do not match when comparing Email Send in MSCRM and Marketing Cloud When viewing tracking data for an integrated send in Microsoft Dynamics CRM (MSCRM), unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud. 2020-05-04 16:18:49 W-5696574
No Fix Integrations Unique Clicks or Opens do not match when comparing Email Send in MSCRM and Marketing Cloud When viewing tracking data for an integrated send in Microsoft Dynamics CRM (MSCRM), unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud. 2020-05-04 16:18:49 W-5696574
No Fix Integrations Unique Clicks or Opens do not match when comparing Email Send in MSCRM and Marketing Cloud When viewing tracking data for an integrated send in Microsoft Dynamics CRM (MSCRM), unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud. 2020-05-04 16:18:49 W-5696574
In Review Sending Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will also fail after 12 hours when sent from the Salesforce Side of the MC Connector 2020-05-04 14:53:31 W-3688852
In Review Sending Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will also fail after 12 hours when sent from the Salesforce Side of the MC Connector 2020-05-04 14:53:31 W-3688852
In Review Integrations Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will also fail after 12 hours when sent from the Salesforce Side of the MC Connector 2020-05-04 14:53:31 W-3688852
In Review Integrations Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will also fail after 12 hours when sent from the Salesforce Side of the MC Connector 2020-05-04 14:53:31 W-3688852
No Fix Journey Builder Quickly activating v2 before v1 is done injecting causes contacts to be split between versions Quickly activating v2 before v1 is done injecting causes contacts to be split between versions. 2020-05-04 12:36:45 W-7435098
No Fix Journey Builder Quickly activating v2 before v1 is done injecting causes contacts to be split between versions Quickly activating v2 before v1 is done injecting causes contacts to be split between versions. 2020-05-04 12:36:45 W-7435098
No Fix Automations Imports cannot be resumed when released from a import server When a server which is handling the import is deactivated, the import jobs that are picked up by a new import server cannot be resumed. This only occurs when the task is released from the import server or the service is killed due to the maintenance. 2020-05-01 18:03:23 W-5234365
No Fix Automations Imports cannot be resumed when released from a import server When a server which is handling the import is deactivated, the import jobs that are picked up by a new import server cannot be resumed. This only occurs when the task is released from the import server or the service is killed due to the maintenance. 2020-05-01 18:03:23 W-5234365
In Review Admin Editing an Auto Suppression list to add more Sender Profiles doesn't save correctly. If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn't unselect it or them and adds just the newly selected one/s. 2020-05-01 17:02:42 W-6178296
In Review Admin Editing an Auto Suppression list to add more Sender Profiles doesn't save correctly. If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn't unselect it or them and adds just the newly selected one/s. 2020-05-01 17:02:42 W-6178296
In Review Email Studio Editing an Auto Suppression list to add more Sender Profiles doesn't save correctly. If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn't unselect it or them and adds just the newly selected one/s. 2020-05-01 17:02:42 W-6178296
In Review Email Studio Editing an Auto Suppression list to add more Sender Profiles doesn't save correctly. If you save an Auto Suppression list associated with a sender profile. Then go back and edit to add more sender profiles to the auto suppression list when you hit save the process ends up deselecting the sender profile/s that you selected before even if you didn't unselect it or them and adds just the newly selected one/s. 2020-05-01 17:02:42 W-6178296
In Review Pages/Sites Validation Message for Email field in Smart Capture block reverts to default message When using the Content Builder editor to create a CloudPage in Web Studio, the validation message for an Email type form field in a Smart Capture block can automatically revert to the text "Please enter an email address." when switching back and forth between editing other fields in the Smart Capture form. If steps similar to those outlined in the Repro section are performed before Saving and Publishing the CloudPage, this can result in the custom validation message you had configured for your Email form field being replaced with this default text. Note: this issue has only been observed with Email type form fields and does not appear to affect other field types. 2020-05-01 15:01:26 W-7401494
In Review Pages/Sites Validation Message for Email field in Smart Capture block reverts to default message When using the Content Builder editor to create a CloudPage in Web Studio, the validation message for an Email type form field in a Smart Capture block can automatically revert to the text "Please enter an email address." when switching back and forth between editing other fields in the Smart Capture form. If steps similar to those outlined in the Repro section are performed before Saving and Publishing the CloudPage, this can result in the custom validation message you had configured for your Email form field being replaced with this default text. Note: this issue has only been observed with Email type form fields and does not appear to affect other field types. 2020-05-01 15:01:26 W-7401494
In Review Admin Standard Marketing Cloud System Defined Roles may deny items they shouldn't Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not. 2020-05-01 14:00:11 W-6887678
In Review Email Studio Standard Marketing Cloud System Defined Roles may deny items they shouldn't Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not. 2020-05-01 14:00:11 W-6887678
In Review Reporting Contact Data Portability Report downloaded with CSV format has inaccurate column headers Contact Data Portability Report downloaded with CSV format has inaccurate column headers 2020-04-29 22:39:04 W-7405934
In Review Reporting Contact Data Portability Report downloaded with CSV format has inaccurate column headers Contact Data Portability Report downloaded with CSV format has inaccurate column headers 2020-04-29 22:39:04 W-7405934
In Review Audience/Contacts Contact Data Portability Report downloaded with CSV format has inaccurate column headers Contact Data Portability Report downloaded with CSV format has inaccurate column headers 2020-04-29 22:39:04 W-7405934
In Review Audience/Contacts Contact Data Portability Report downloaded with CSV format has inaccurate column headers Contact Data Portability Report downloaded with CSV format has inaccurate column headers 2020-04-29 22:39:04 W-7405934
In Review Admin Marketing Cloud Discover Reports not Sending Results to FTP from the UI Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists." 2020-04-28 15:37:17 W-4435886
In Review Reporting Marketing Cloud Discover Reports not Sending Results to FTP from the UI Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists." 2020-04-28 15:37:17 W-4435886
In Review Integrations Sending an email using Journey Builder's Test feature is creating an IER record for the corresponding salesforce record in Salesforce. Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send: https://help.salesforce.com/articleView?id=mc_jb_journey_testing.htm&type=5 "This test mode allows you to view their simulated paths through the journey without sending messages to them or affecting tracking or reporting" 2020-04-28 14:45:39 W-7497413
In Review Journey Builder Sending an email using Journey Builder's Test feature is creating an IER record for the corresponding salesforce record in Salesforce. Using Journey Builder Test functionality is creating an IER record for the for the corresponding salesforce record in Salesforce. But as per document, it should not be created for test send: https://help.salesforce.com/articleView?id=mc_jb_journey_testing.htm&type=5 "This test mode allows you to view their simulated paths through the journey without sending messages to them or affecting tracking or reporting" 2020-04-28 14:45:39 W-7497413
In Review Admin Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on. 2020-04-28 01:30:31 W-4759456
In Review Admin Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on. 2020-04-28 01:30:31 W-4759456
In Review Reporting Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on. 2020-04-28 01:30:31 W-4759456
In Review Reporting Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on. 2020-04-28 01:30:31 W-4759456
No Fix Email Studio RedirectTo() in content should fail if there is an error in the AMPscript in preview When using RedirecTo() in content builder the contents is not evaluated until the email actually sends. It should evaluate the contents of the AMPscript to make sure it is valid during a preview. This is not a bug but a product limitation of Marketing Cloud at this moment and we are considering the improvement the preview feature. 2020-04-27 20:46:24 W-7034018
No Fix Email Studio RedirectTo() in content should fail if there is an error in the AMPscript in preview When using RedirecTo() in content builder the contents is not evaluated until the email actually sends. It should evaluate the contents of the AMPscript to make sure it is valid during a preview. This is not a bug but a product limitation of Marketing Cloud at this moment and we are considering the improvement the preview feature. 2020-04-27 20:46:24 W-7034018
In Review Email Studio Text not displaying correctly in Email Studio Data Extension creation wizard when user Culture Code set to certain values. Text not displaying correctly in Email Studio Data Extension creation wizard when user Culture Code set to certain values. You may see value such as 'CARB_SUBS_EXP_STANDARD_DATA_EXTENSIONCARB_SUBS_EXP_STANDARD_A_STANDARD_DATA_EXTENSION' instead of "Standard Data Extension". 2020-04-27 16:13:19 W-7360264
In Review Email Studio Text not displaying correctly in Email Studio Data Extension creation wizard when user Culture Code set to certain values. Text not displaying correctly in Email Studio Data Extension creation wizard when user Culture Code set to certain values. You may see value such as 'CARB_SUBS_EXP_STANDARD_DATA_EXTENSIONCARB_SUBS_EXP_STANDARD_A_STANDARD_DATA_EXTENSION' instead of "Standard Data Extension". 2020-04-27 16:13:19 W-7360264
In Review Integrations Filtered Data Extension created from Synchronized Data Extension does not get new Attributes created from fields being added to source Synchronized DE When a filtered data extension that was created from a synchronized data extension is linked in Contact Builder's Data Designer and new fields are added to the source sync DE, the new field is not added as an Attribute in Contact Builder despite being successfully added to the filtered DE. 2020-04-27 16:13:19 W-7287364
In Review Integrations Filtered Data Extension created from Synchronized Data Extension does not get new Attributes created from fields being added to source Synchronized DE When a filtered data extension that was created from a synchronized data extension is linked in Contact Builder's Data Designer and new fields are added to the source sync DE, the new field is not added as an Attribute in Contact Builder despite being successfully added to the filtered DE. 2020-04-27 16:13:19 W-7287364
In Review Audience/Contacts Filtered Data Extension created from Synchronized Data Extension does not get new Attributes created from fields being added to source Synchronized DE When a filtered data extension that was created from a synchronized data extension is linked in Contact Builder's Data Designer and new fields are added to the source sync DE, the new field is not added as an Attribute in Contact Builder despite being successfully added to the filtered DE. 2020-04-27 16:13:19 W-7287364
In Review Audience/Contacts Filtered Data Extension created from Synchronized Data Extension does not get new Attributes created from fields being added to source Synchronized DE When a filtered data extension that was created from a synchronized data extension is linked in Contact Builder's Data Designer and new fields are added to the source sync DE, the new field is not added as an Attribute in Contact Builder despite being successfully added to the filtered DE. 2020-04-27 16:13:19 W-7287364
In Review Social Studio AM/PM Field not auto-populating when using Japanese Language - Analyze > Reports Issue #1: When creating an Analyze report using Japanese language settings, the AM/PM field is not auto-populating when scheduling the report. Compare this with any other language such as English or French, and the AM/PM will auto populate based on what the current time is. The report does however go out at the desired time. Issue #2: The Japanese language issue is also not working with the "Schedule" field on the main Analyze Reports page list. If you choose, for example, to schedule a daily report at 7:15pm, save, then go back out to the main Report page, it will show 7:15am as the time. The report does however go out at the desired time. 2020-04-26 13:24:37 W-5057668
In Review Social Studio AM/PM Field not auto-populating when using Japanese Language - Analyze > Reports Issue #1: When creating an Analyze report using Japanese language settings, the AM/PM field is not auto-populating when scheduling the report. Compare this with any other language such as English or French, and the AM/PM will auto populate based on what the current time is. The report does however go out at the desired time. Issue #2: The Japanese language issue is also not working with the "Schedule" field on the main Analyze Reports page list. If you choose, for example, to schedule a daily report at 7:15pm, save, then go back out to the main Report page, it will show 7:15am as the time. The report does however go out at the desired time. 2020-04-26 13:24:37 W-5057668
In Review Pages/Sites Settings CloudPage's response header "Cache-Control" to "no-cache,no-store", the "no-store" does not save. CloudPages sets the "Cache-Control" HTTP Header to "no-cache" regardless of what is done via SSJS Platform methods such as "HTTPHeader.SetValue. CloudPages should respect what the customer passes in via SSJS and allow them to use that value for Cache-Control. 2020-04-24 11:41:10 W-6057289
Fixed Email Studio Interactive Content | CloudPages Destination | Only first 50 active CloudPages available for selection Only the first 50 CloudPages collections are available within the CloudPAges Destination search collections area. 2020-04-23 19:15:22 W-7430999
Fixed Email Studio Interactive Content | CloudPages Destination | Only first 50 active CloudPages available for selection Only the first 50 CloudPages collections are available within the CloudPAges Destination search collections area. 2020-04-23 19:15:22 W-7430999
In Review Automations Automation 'Wait until specified time' activity corrected for DST a day early The customer is running an automation containing a number of WAIT activities , that have been configured to wait until a specified time in successive time zones. It was noted that when a DST change was coming up in New Zealand that that a completion time in the WAIT activity for that zone was applied a day earlier than expected, causing the next step to run at the wrong time. 2020-04-23 00:18:56 W-7474799
In Review Automations Automation 'Wait until specified time' activity corrected for DST a day early The customer is running an automation containing a number of WAIT activities , that have been configured to wait until a specified time in successive time zones. It was noted that when a DST change was coming up in New Zealand that that a completion time in the WAIT activity for that zone was applied a day earlier than expected, causing the next step to run at the wrong time. 2020-04-23 00:18:56 W-7474799
In Review Automations Automation left in Queued Status Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status. 2020-04-22 19:23:24 W-7349161
In Review Integrations Maximum view state size limit exceeded error on Marketing Cloud Connect page When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to: Maximum view state size limit (135KB) exceeded This behavior only occurs in situations where very, very high volumes of related objects have been created. For example, with respect to Marketing Cloud Connect Triggered Sends, it is likely necessary to have created thousands of objects to encounter the error. 2020-04-21 13:57:29 W-4291167
In Review Integrations Maximum view state size limit exceeded error on Marketing Cloud Connect page When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to: Maximum view state size limit (135KB) exceeded This behavior only occurs in situations where very, very high volumes of related objects have been created. For example, with respect to Marketing Cloud Connect Triggered Sends, it is likely necessary to have created thousands of objects to encounter the error. 2020-04-21 13:57:29 W-4291167
In Review Journey Builder Engagement Splits count all clicks when select all is used When the 'select all' button is used for selecting links to track activity for use within an Engagement Split, all link clicks will be counted for engagement. This includes links that may not show up in the list to be selected, such as the Update Profile link. 2020-04-20 16:24:30 W-5959967
In Review Journey Builder Engagement Splits count all clicks when select all is used When the 'select all' button is used for selecting links to track activity for use within an Engagement Split, all link clicks will be counted for engagement. This includes links that may not show up in the list to be selected, such as the Update Profile link. 2020-04-20 16:24:30 W-5959967
In Review Mobile Refresh filtered list fails caused by intermittent issues Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-20 01:37:31 W-7412985
In Review Mobile Refresh filtered list fails caused by intermittent issues Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-20 01:37:31 W-7412985
In Review Automations Refresh filtered list fails caused by intermittent issues Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-20 01:37:31 W-7412985
In Review Automations Refresh filtered list fails caused by intermittent issues Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-20 01:37:31 W-7412985
In Review Audience/Contacts Refresh filtered list fails caused by intermittent issues Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-20 01:37:31 W-7412985
In Review Audience/Contacts Refresh filtered list fails caused by intermittent issues Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-20 01:37:31 W-7412985
No Fix API Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time. 2020-04-17 02:53:33 W-6337387
No Fix API Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time. 2020-04-17 02:53:33 W-6337387
No Fix Journey Builder Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time. 2020-04-17 02:53:33 W-6337387
No Fix Journey Builder Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time. 2020-04-17 02:53:33 W-6337387
In Review Automations Unable to Create Automation Studio Folders via SOAP API using DataFolder object When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: "automations" is not a valid Folder ContentType. 2020-04-16 19:26:23 W-5514840
In Review Admin Unable to Schedule Marketing Cloud Report when the Culture Code is not in English When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.' 2020-04-10 18:23:35 W-7297451
In Review Admin Unable to Schedule Marketing Cloud Report when the Culture Code is not in English When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.' 2020-04-10 18:23:35 W-7297451
In Review Reporting Unable to Schedule Marketing Cloud Report when the Culture Code is not in English When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.' 2020-04-10 18:23:35 W-7297451
In Review Reporting Unable to Schedule Marketing Cloud Report when the Culture Code is not in English When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.' 2020-04-10 18:23:35 W-7297451
In Review Email Studio Unable to Schedule Marketing Cloud Report when the Culture Code is not in English When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.' 2020-04-10 18:23:35 W-7297451
In Review Email Studio Unable to Schedule Marketing Cloud Report when the Culture Code is not in English When attempting to schedule a Report with a User using a Culture Code other than English, the following error will be produced: 'The start time must be greater than the current time.' 2020-04-10 18:23:35 W-7297451
Fixed Reporting Email Performance Over Time and Single Email Performance by Device Generate 403 Error When attempting to run the Email Performance Over Time or the Single Email Performance by Device report when selecting a Content Builder email a 403 error will be generated. 403 Not Authorized . You don't have the correct roles or permissions enabled to access this information. Contact your administrator to acquire the correct permissions. If the problem persists, contact Global Support. 2020-04-10 14:20:55 W-7392467
Fixed Reporting Email Performance Over Time and Single Email Performance by Device Generate 403 Error When attempting to run the Email Performance Over Time or the Single Email Performance by Device report when selecting a Content Builder email a 403 error will be generated. 403 Not Authorized . You don't have the correct roles or permissions enabled to access this information. Contact your administrator to acquire the correct permissions. If the problem persists, contact Global Support. 2020-04-10 14:20:55 W-7392467
In Review API Einstein Analytics Integration imports reduced number of records When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per this document https://help.salesforce.com/articleView?id=bi_integrate_connectors_marketing_cloud_settings.htm&type=5 2020-04-06 01:52:06 W-7350667
In Review API Einstein Analytics Integration imports reduced number of records When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per this document https://help.salesforce.com/articleView?id=bi_integrate_connectors_marketing_cloud_settings.htm&type=5 2020-04-06 01:52:06 W-7350667
Fixed Admin Marketing Cloud Content Builder images uploaded prior to changing SAP domain use old domain in URL Changing from an existing Marketing Cloud custom domain to a new custom domain will result in previously uploaded Content Builder images to use the old SAP domain within the URL. 2020-04-06 01:52:06 W-4800538
Fixed Admin Marketing Cloud Content Builder images uploaded prior to changing SAP domain use old domain in URL Changing from an existing Marketing Cloud custom domain to a new custom domain will result in previously uploaded Content Builder images to use the old SAP domain within the URL. 2020-04-06 01:52:06 W-4800538
Fixed Admin AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name. 2020-04-06 01:52:06 W-6814334
Fixed Admin AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name. 2020-04-06 01:52:06 W-6814334
In Review Admin Marketing Cloud Calendar shows MobileConnect sends in GMT Marketing Cloud Calendar shows MobileConnect sends in GMT rather than the user specified time zone. 2020-04-06 01:52:06 W-5402527
In Review Admin Marketing Cloud Calendar shows MobileConnect sends in GMT Marketing Cloud Calendar shows MobileConnect sends in GMT rather than the user specified time zone. 2020-04-06 01:52:06 W-5402527
Fixed Mobile SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time The custom blackout window in Journey Builder's Send SMS Activity does not work. 2020-04-06 01:52:06 W-6265561
Fixed Mobile SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time The custom blackout window in Journey Builder's Send SMS Activity does not work. 2020-04-06 01:52:06 W-6265561
Fixed Mobile Deleting the Audiences folder under Data Extensions can delete Filtered Mobile Lists Filtered Mobile Lists found in MobileConnect, Mobile Push, or Group Connect are saved in the Audiences folder if the folder exists under the root Data Extensions folder. If you navigate to Email Studio > Subscribers > Data Extensions and view this list, you will not see any of the mobile lists. However, deleting this folder will in turn delete the filtered mobile lists. 2020-04-06 01:52:06 W-6697483
Fixed Mobile Deleting the Audiences folder under Data Extensions can delete Filtered Mobile Lists Filtered Mobile Lists found in MobileConnect, Mobile Push, or Group Connect are saved in the Audiences folder if the folder exists under the root Data Extensions folder. If you navigate to Email Studio > Subscribers > Data Extensions and view this list, you will not see any of the mobile lists. However, deleting this folder will in turn delete the filtered mobile lists. 2020-04-06 01:52:06 W-6697483
In Review Mobile Marketing Cloud Calendar shows MobileConnect sends in GMT Marketing Cloud Calendar shows MobileConnect sends in GMT rather than the user specified time zone. 2020-04-06 01:52:06 W-5402527
In Review Mobile Marketing Cloud Calendar shows MobileConnect sends in GMT Marketing Cloud Calendar shows MobileConnect sends in GMT rather than the user specified time zone. 2020-04-06 01:52:06 W-5402527
Fixed Sending AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name. 2020-04-06 01:52:06 W-6814334
Fixed Sending AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name. 2020-04-06 01:52:06 W-6814334
Fixed Reporting Impression Tracking Reports will not capture impression stats for static content to subscribers. The impression region tracking reports do not include impression regions that are fixed content. 2020-04-06 01:52:06 W-5106294
Fixed Reporting Impression Tracking Reports will not capture impression stats for static content to subscribers. The impression region tracking reports do not include impression regions that are fixed content. 2020-04-06 01:52:06 W-5106294
In Review Reporting Running reports in Analytics Builder displays 'ASP.NET session has expired or could not be found' error message Running a report in Analytics Builder sometimes fails to complete with the following error showing on the UI: "ASP.NET session has expired or could not be found" A scenario where this has been seen to occur is when a report is run after switching business units. 2020-04-06 01:52:06 W-4055135
In Review Reporting Running reports in Analytics Builder displays 'ASP.NET session has expired or could not be found' error message Running a report in Analytics Builder sometimes fails to complete with the following error showing on the UI: "ASP.NET session has expired or could not be found" A scenario where this has been seen to occur is when a report is run after switching business units. 2020-04-06 01:52:06 W-4055135
In Review Automations Automation Studio Timeouts caused by intermittent network issues Some Automation Studio executions may experience intermittent network connection issues resulting in disconnections. This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-06 01:52:06 W-3820866
In Review Automations Automation Studio Timeouts caused by intermittent network issues Some Automation Studio executions may experience intermittent network connection issues resulting in disconnections. This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you. 2020-04-06 01:52:06 W-3820866
Fixed Email Studio Marketing Cloud Content Builder images uploaded prior to changing SAP domain use old domain in URL Changing from an existing Marketing Cloud custom domain to a new custom domain will result in previously uploaded Content Builder images to use the old SAP domain within the URL. 2020-04-06 01:52:06 W-4800538
Fixed Email Studio Marketing Cloud Content Builder images uploaded prior to changing SAP domain use old domain in URL Changing from an existing Marketing Cloud custom domain to a new custom domain will result in previously uploaded Content Builder images to use the old SAP domain within the URL. 2020-04-06 01:52:06 W-4800538
Fixed Email Studio Impression Tracking Reports will not capture impression stats for static content to subscribers. The impression region tracking reports do not include impression regions that are fixed content. 2020-04-06 01:52:06 W-5106294
Fixed Email Studio Impression Tracking Reports will not capture impression stats for static content to subscribers. The impression region tracking reports do not include impression regions that are fixed content. 2020-04-06 01:52:06 W-5106294
Fixed Email Studio Searching Total Sent for a Specific Subscriber can time out Searching Total Sent for a Specific Subscriber can time out. 2020-04-06 01:52:06 W-5444517
Fixed Email Studio Searching Total Sent for a Specific Subscriber can time out Searching Total Sent for a Specific Subscriber can time out. 2020-04-06 01:52:06 W-5444517
Fixed Email Studio AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name. 2020-04-06 01:52:06 W-6814334
Fixed Email Studio AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name. 2020-04-06 01:52:06 W-6814334
Fixed Email Studio Email tracking link "Click Activity" page displays white screen. Some email sends may have an issue displaying the link tracking "Click Activity" overlay page. The page will hang on a white screen or eventually show an error after several minutes. 2020-04-06 01:52:06 W-6911201
Fixed Email Studio Email tracking link "Click Activity" page displays white screen. Some email sends may have an issue displaying the link tracking "Click Activity" overlay page. The page will hang on a white screen or eventually show an error after several minutes. 2020-04-06 01:52:06 W-6911201
No Fix Email Studio Mixed Content Error Message on Email Overview Page In an account that does not have secure image URLs enabled, when accessing recent Content Builder emails on the Overview page, a mixed content warning message is displayed. 2020-04-06 01:52:06 W-7378851
No Fix Email Studio Mixed Content Error Message on Email Overview Page In an account that does not have secure image URLs enabled, when accessing recent Content Builder emails on the Overview page, a mixed content warning message is displayed. 2020-04-06 01:52:06 W-7378851
Fixed Integrations PersonAccount Orgs: JB Integration Activities fail to create/update Contact records When utilising a Sales Cloud Org enabled for PersonAccounts and using Journey Builder to update a Contact record, the activity will fail to create/update a/use a Contact record with the submitted data 2020-04-06 01:52:06 W-7011129
Fixed Integrations PersonAccount Orgs: JB Integration Activities fail to create/update Contact records When utilising a Sales Cloud Org enabled for PersonAccounts and using Journey Builder to update a Contact record, the activity will fail to create/update a/use a Contact record with the submitted data 2020-04-06 01:52:06 W-7011129
Fixed Journey Builder Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past For "Wait Until a Specific Date" type Wait Until Activities, there are two possible scenarios for any Contact entering the Activity: 1 - the current time is not later than the Activity's defined day and time 2- the current time is after the Activity's defined day and time For scenario 2, expected behavior is: "If the specified day and time has already passed, the contact immediately proceeds to the next activity". Current behavior does not match this. There are two possible scenarios for any Contact entering the Activity where the current time is after the Activity's defined day and time: 1- the current time is not later than the Activity's defined time 2- the current time is after the Activity's defined time For scenario 1, current behavior is that the Activity will wait for the defined time to be reached and then the Contact proceeds. For scenario 2, current behavior is that the Activity will wait until the defined time on the next day to be reached and then the Contact proceeds. 2020-04-06 01:52:06 W-4354795
Fixed Journey Builder Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past For "Wait Until a Specific Date" type Wait Until Activities, there are two possible scenarios for any Contact entering the Activity: 1 - the current time is not later than the Activity's defined day and time 2- the current time is after the Activity's defined day and time For scenario 2, expected behavior is: "If the specified day and time has already passed, the contact immediately proceeds to the next activity". Current behavior does not match this. There are two possible scenarios for any Contact entering the Activity where the current time is after the Activity's defined day and time: 1- the current time is not later than the Activity's defined time 2- the current time is after the Activity's defined time For scenario 1, current behavior is that the Activity will wait for the defined time to be reached and then the Contact proceeds. For scenario 2, current behavior is that the Activity will wait until the defined time on the next day to be reached and then the Contact proceeds. 2020-04-06 01:52:06 W-4354795
Fixed Journey Builder SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time The custom blackout window in Journey Builder's Send SMS Activity does not work. 2020-04-06 01:52:06 W-6265561
Fixed Journey Builder SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time The custom blackout window in Journey Builder's Send SMS Activity does not work. 2020-04-06 01:52:06 W-6265561
Fixed Journey Builder Journey Builder sends to the wrong Email Address Should an Entry Source Data Extension contain a field named as EmailAddr, which is a Personalisation String, Journey Builder takes that value to send a Message, not the field or value you have selected. This is most likely to impact Test Mode as the Email Send will be attempted to a different address to the Contact for the Journey 2020-04-06 01:52:06 W-6911154
Fixed Journey Builder Journey Builder sends to the wrong Email Address Should an Entry Source Data Extension contain a field named as EmailAddr, which is a Personalisation String, Journey Builder takes that value to send a Message, not the field or value you have selected. This is most likely to impact Test Mode as the Email Send will be attempted to a different address to the Contact for the Journey 2020-04-06 01:52:06 W-6911154
Fixed Journey Builder PersonAccount Orgs: JB Integration Activities fail to create/update Contact records When utilising a Sales Cloud Org enabled for PersonAccounts and using Journey Builder to update a Contact record, the activity will fail to create/update a/use a Contact record with the submitted data 2020-04-06 01:52:06 W-7011129
Fixed Journey Builder PersonAccount Orgs: JB Integration Activities fail to create/update Contact records When utilising a Sales Cloud Org enabled for PersonAccounts and using Journey Builder to update a Contact record, the activity will fail to create/update a/use a Contact record with the submitted data 2020-04-06 01:52:06 W-7011129
In Review Journey Builder Audiences Entry Event does not load with SameSite Cookie enabled When the 'SameSite by default cookies' flag is enabled within Google Chrome, the Audiences Entry Event in Journey Builder will continue to load when you attempt to configure the Event 2020-04-06 01:52:06 W-7369206
In Review Journey Builder Audiences Entry Event does not load with SameSite Cookie enabled When the 'SameSite by default cookies' flag is enabled within Google Chrome, the Audiences Entry Event in Journey Builder will continue to load when you attempt to configure the Event 2020-04-06 01:52:06 W-7369206
In Review Audience/Contacts Einstein Analytics Integration imports reduced number of records When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per this document https://help.salesforce.com/articleView?id=bi_integrate_connectors_marketing_cloud_settings.htm&type=5 2020-04-06 01:52:06 W-7350667
In Review Audience/Contacts Einstein Analytics Integration imports reduced number of records When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per this document https://help.salesforce.com/articleView?id=bi_integrate_connectors_marketing_cloud_settings.htm&type=5 2020-04-06 01:52:06 W-7350667
In Review Audience/Contacts DFU Activity failing to import all Audience Builder data On rare occasions, a DFU Activity for Audience Builder fails to Extract and Import all the data from the Marketing Cloud onto the Audience Builder side to then build out Audiences. 2020-04-06 01:52:06 W-7354335
In Review Audience/Contacts DFU Activity failing to import all Audience Builder data On rare occasions, a DFU Activity for Audience Builder fails to Extract and Import all the data from the Marketing Cloud onto the Audience Builder side to then build out Audiences. 2020-04-06 01:52:06 W-7354335
Fixed Pages/Sites Triggered Send from CloudPages Smart Capture form in Classic Editor does not send When associating a triggered send definition to a SmartCapture form in CloudPages using the classic editor, the triggered email fails to send when subscribers are submitted through the form. 2020-04-06 01:51:14 W-6585349
Fixed Pages/Sites Triggered Send from CloudPages Smart Capture form in Classic Editor does not send When associating a triggered send definition to a SmartCapture form in CloudPages using the classic editor, the triggered email fails to send when subscribers are submitted through the form. 2020-04-06 01:51:14 W-6585349
Fixed Email Studio Applying template updates removes email content Applying template changes to an email which uses the template can result in content being removed from the email when the update is applied. 2020-04-06 01:51:14 W-6016532
Fixed Email Studio Applying template updates removes email content Applying template changes to an email which uses the template can result in content being removed from the email when the update is applied. 2020-04-06 01:51:14 W-6016532
Fixed Email Studio Localization not functioning correctly on Email Studio Import Wizard UI DataExtension Import Wizard UI would be forced to English in any CultureCode. 2020-04-06 01:51:14 W-7158623
Fixed Email Studio Localization not functioning correctly on Email Studio Import Wizard UI DataExtension Import Wizard UI would be forced to English in any CultureCode. 2020-04-06 01:51:14 W-7158623
No Fix Email Studio Next button disappears from Import after renaming data extension When Creating a New Data Extension, then editing the DE name, the 'Next' button is missing from the UI to Import records from the Records Tab. This does not occur with older data extensions. 2020-04-06 01:51:14 W-6313176
No Fix Email Studio Next button disappears from Import after renaming data extension When Creating a New Data Extension, then editing the DE name, the 'Next' button is missing from the UI to Import records from the Records Tab. This does not occur with older data extensions. 2020-04-06 01:51:14 W-6313176
No Fix Email Studio List Checkbox not always selected indicating list membership in subscriber Properties The Lists tab in the properties of a Subscriber does not show the number of lists a subscriber has opted into. It also does not show a checkbox selected indicating membership. This occurs with accounts that have over 200-300 lists. 2020-04-06 01:51:14 W-7285886
No Fix Email Studio List Checkbox not always selected indicating list membership in subscriber Properties The Lists tab in the properties of a Subscriber does not show the number of lists a subscriber has opted into. It also does not show a checkbox selected indicating membership. This occurs with accounts that have over 200-300 lists. 2020-04-06 01:51:14 W-7285886
In Review Email Studio Import errors based on restricted values and max length InvalidRestrictedFieldValue error preventing successful import of csv containing a non-default restricted value that is longer than 50 characters. 2020-04-06 01:51:14 W-7344124
In Review Integrations Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model. 2020-04-06 01:51:14 W-7349057
In Review Integrations Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model. 2020-04-06 01:51:14 W-7349057
Fixed Journey Builder Advanced Options under Email Activity show misconfigured if 2 or more CC email addresses are used In Journey Builder you can configure a Send Email Activity. The Advanced Options under this activity will show an error icon as if it were not configured properly if 2 or more CC email addresses are used. This has no impact on the actual sending of email messages to the subscribers injected into the journey or the copied email addresses on the activity. 2020-04-06 01:51:14 W-6886936
Fixed Journey Builder Advanced Options under Email Activity show misconfigured if 2 or more CC email addresses are used In Journey Builder you can configure a Send Email Activity. The Advanced Options under this activity will show an error icon as if it were not configured properly if 2 or more CC email addresses are used. This has no impact on the actual sending of email messages to the subscribers injected into the journey or the copied email addresses on the activity. 2020-04-06 01:51:14 W-6886936
Fixed Journey Builder Not Sent not populated in Email Analytics in Journey Builder when other activity not present When an Email Send Activity in Journey Builder contains only errors with no successful sends, Email Analytics will not populate a total for Not Sent under Total Attempted in Inbox Performance. 2020-04-06 01:51:14 W-6994743
Fixed Journey Builder Not Sent not populated in Email Analytics in Journey Builder when other activity not present When an Email Send Activity in Journey Builder contains only errors with no successful sends, Email Analytics will not populate a total for Not Sent under Total Attempted in Inbox Performance. 2020-04-06 01:51:14 W-6994743
Fixed Admin Internal Server Error Saving Copied Marketing Cloud Journey Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error. 2020-04-06 01:50:14 W-5855041
Fixed Admin Internal Server Error Saving Copied Marketing Cloud Journey Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error. 2020-04-06 01:50:14 W-5855041
Fixed Admin Marketing Cloud Set Up Assistant reverts to 85% completed although it is 100% completed When completing all modules and steps in Marketing Cloud Setup Assistant, the user interface initially shows 100% completion but if you refresh the page or go to a different page and navigate back to Setup Assistant, the progress reverts to 85%. 2020-04-06 01:50:14 W-7032356
Fixed Admin Marketing Cloud Set Up Assistant reverts to 85% completed although it is 100% completed When completing all modules and steps in Marketing Cloud Setup Assistant, the user interface initially shows 100% completion but if you refresh the page or go to a different page and navigate back to Setup Assistant, the progress reverts to 85%. 2020-04-06 01:50:14 W-7032356
Fixed Admin CloudPages Classic Editor Save & Publish Button Doesn't Work When creating a Landing Page with the Classic Editor in CloudPages, the changes do not always take effect after using the 'Save & Publish' button 2020-04-06 01:50:14 W-7292558
Fixed Admin CloudPages Classic Editor Save & Publish Button Doesn't Work When creating a Landing Page with the Classic Editor in CloudPages, the changes do not always take effect after using the 'Save & Publish' button 2020-04-06 01:50:14 W-7292558
Fixed Admin GA360: All views associated to a link are deleted when a view is deleted from a child BU When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed. 2020-04-06 01:50:14 W-7369778
Fixed Admin GA360: All views associated to a link are deleted when a view is deleted from a child BU When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed. 2020-04-06 01:50:14 W-7369778
In Review Admin Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. 2020-04-06 01:50:14 W-7312191
In Review Admin Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. 2020-04-06 01:50:14 W-7312191
Fixed Mobile Internal Server Error Saving Copied Marketing Cloud Journey Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error. 2020-04-06 01:50:14 W-5855041
Fixed Mobile Internal Server Error Saving Copied Marketing Cloud Journey Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error. 2020-04-06 01:50:14 W-5855041
Fixed Mobile Send to DE SMS Send creates Subscription including the + character When sending an SMS Message to a Data Extension, and you choose to create a Subscription for each Subscriber, the Marketing Cloud creates a new Subscription using the + character, if it is included in the Phone field of the DE 2020-04-06 01:50:14 W-6983131
Fixed Mobile Send to DE SMS Send creates Subscription including the + character When sending an SMS Message to a Data Extension, and you choose to create a Subscription for each Subscriber, the Marketing Cloud creates a new Subscription using the + character, if it is included in the Phone field of the DE 2020-04-06 01:50:14 W-6983131
Fixed Automations Triggered Automations fail to start after successful FTP file drop. Triggered Automations will intermittently fail when dropping a file on the FTP. 2020-04-06 01:50:14 W-7134747
Fixed Automations Triggered Automations fail to start after successful FTP file drop. Triggered Automations will intermittently fail when dropping a file on the FTP. 2020-04-06 01:50:14 W-7134747
Fixed Pages/Sites CloudPages Classic Editor Save & Publish Button Doesn't Work When creating a Landing Page with the Classic Editor in CloudPages, the changes do not always take effect after using the 'Save & Publish' button 2020-04-06 01:50:14 W-7292558
Fixed Pages/Sites CloudPages Classic Editor Save & Publish Button Doesn't Work When creating a Landing Page with the Classic Editor in CloudPages, the changes do not always take effect after using the 'Save & Publish' button 2020-04-06 01:50:14 W-7292558
Fixed Email Studio Email properties throwing error for deleted campaign If a client deletes the Campaign before removing its association with the email from content builder then the client will not be able to attach any New campaign to that email. 2020-04-06 01:50:14 W-7173390
Fixed Email Studio Email properties throwing error for deleted campaign If a client deletes the Campaign before removing its association with the email from content builder then the client will not be able to attach any New campaign to that email. 2020-04-06 01:50:14 W-7173390
Fixed Email Studio Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in. 2020-04-06 01:50:14 W-7185934
Fixed Email Studio Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in. 2020-04-06 01:50:14 W-7185934
No Fix Email Studio Data Filters | Grid timezone always displays CST When creating a Data Filter, the UI always displays CST regardless of user time zone in the Grid View when first navigating into a Data Filter folder. 2020-04-06 01:50:14 W-7344602
No Fix Email Studio Data Filters | Grid timezone always displays CST When creating a Data Filter, the UI always displays CST regardless of user time zone in the Grid View when first navigating into a Data Filter folder. 2020-04-06 01:50:14 W-7344602
Fixed Integrations Synchronized Data Source | Lead Object | not pulling in all expected Contacts When synchronizing against a Lead object a Synchronized Data Source is not including all expected contacts within its results. 2020-04-06 01:50:14 W-6812498
Fixed Integrations Synchronized Data Source | Lead Object | not pulling in all expected Contacts When synchronizing against a Lead object a Synchronized Data Source is not including all expected contacts within its results. 2020-04-06 01:50:14 W-6812498
Fixed Integrations Task Activity duplicates the values of Create Task Activity in Simple update Picklist When creating a task activity that uses a Simple Update to update a previously created task from within the same Journey, it is possible to see duplicate task activity names. 2020-04-06 01:50:14 W-7156019
Fixed Integrations Task Activity duplicates the values of Create Task Activity in Simple update Picklist When creating a task activity that uses a Simple Update to update a previously created task from within the same Journey, it is possible to see duplicate task activity names. 2020-04-06 01:50:14 W-7156019
Fixed Integrations GA360: All views associated to a link are deleted when a view is deleted from a child BU When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed. 2020-04-06 01:50:14 W-7369778
Fixed Integrations GA360: All views associated to a link are deleted when a view is deleted from a child BU When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed. 2020-04-06 01:50:14 W-7369778
Fixed Social Studio Post Count Issue with Blended characters and Asian characters in Social Studio This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined with Asian characters and a difference of post counts (volume). 2020-04-06 01:50:14 W-3289412
Fixed Social Studio Post Count Issue with Blended characters and Asian characters in Social Studio This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined with Asian characters and a difference of post counts (volume). 2020-04-06 01:50:14 W-3289412
Fixed Social Studio Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found” On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at the time the social post is pushed to Social Customer Service. 2020-04-06 01:50:14 W-6449868
Fixed Social Studio Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found” On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at the time the social post is pushed to Social Customer Service. 2020-04-06 01:50:14 W-6449868
Fixed Journey Builder Internal Server Error Saving Copied Marketing Cloud Journey Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error. 2020-04-06 01:50:14 W-5855041
Fixed Journey Builder Internal Server Error Saving Copied Marketing Cloud Journey Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error. 2020-04-06 01:50:14 W-5855041
Fixed Journey Builder Task Activity duplicates the values of Create Task Activity in Simple update Picklist When creating a task activity that uses a Simple Update to update a previously created task from within the same Journey, it is possible to see duplicate task activity names. 2020-04-06 01:50:14 W-7156019
Fixed Journey Builder Task Activity duplicates the values of Create Task Activity in Simple update Picklist When creating a task activity that uses a Simple Update to update a previously created task from within the same Journey, it is possible to see duplicate task activity names. 2020-04-06 01:50:14 W-7156019
In Review Journey Builder Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. 2020-04-06 01:50:14 W-7312191
In Review Journey Builder Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. Journey Builder Activities created via an installed package that are disabled at the BU level are still visible if user permissions remain checked. 2020-04-06 01:50:14 W-7312191
Fixed Audience/Contacts Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in. 2020-04-06 01:50:14 W-7185934
Fixed Audience/Contacts Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in. 2020-04-06 01:50:14 W-7185934
In Review Sending Time Entries incorrect in Distributed Marketing application The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone. 2020-04-03 00:28:46 W-6174080
In Review Sending Time Entries incorrect in Distributed Marketing application The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone. 2020-04-03 00:28:46 W-6174080
In Review Email Studio Time Entries incorrect in Distributed Marketing application The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone. 2020-04-03 00:28:46 W-6174080
In Review Email Studio Time Entries incorrect in Distributed Marketing application The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone. 2020-04-03 00:28:46 W-6174080
In Review Email Studio Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce. 2020-03-30 13:55:24 W-7115724
In Review Integrations Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce. 2020-03-30 13:55:24 W-7115724
In Review Journey Builder Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is not required). The result is when performing a mass send to a salesforce audience from the Marketing Cloud UI, the system is unable to subscribe for tracking. Such as SF Data Extension sends, guided sends to a SF Report/Campaign, or a Journey Builder Send that expects to push tracking back to Salesforce. 2020-03-30 13:55:24 W-7115724
Fixed Social Studio When a user language other than english is used in Social Studio, email notifications are not sent/received. When a user has their language settings set to any language other than English the email notification are not triggering. The in app notification still works as expected. 2020-03-17 16:01:57 W-7205484
Fixed Social Studio When a user language other than english is used in Social Studio, email notifications are not sent/received. When a user has their language settings set to any language other than English the email notification are not triggering. The in app notification still works as expected. 2020-03-17 16:01:57 W-7205484
In Review Mobile SubscriberKey is null in the SMSSubscriptionLog Data View for some mobile connect subscribers In some scenarios SmsSubscriptionLog data view will insert a null value for the SubscriberKey field. This results in undesirable behavior when querying the data view. 2020-03-17 11:30:33 W-6928058
In Review Mobile SubscriberKey is null in the SMSSubscriptionLog Data View for some mobile connect subscribers In some scenarios SmsSubscriptionLog data view will insert a null value for the SubscriberKey field. This results in undesirable behavior when querying the data view. 2020-03-17 11:30:33 W-6928058
No Fix Email Studio Unable to import from Records tab when data extensions has ampersand (&) in the name When a data extension has an ampersand (&) in it's name, attempting to import from the "Records" tab will generate an error or never load, resulting in import failure. 2020-03-13 18:03:01 W-4145512
No Fix Email Studio Unable to import from Records tab when data extensions has ampersand (&) in the name When a data extension has an ampersand (&) in it's name, attempting to import from the "Records" tab will generate an error or never load, resulting in import failure. 2020-03-13 18:03:01 W-4145512
No Fix Social Studio Twitter Post with video will show as 'post failed' in calendar although the post was actually successful in rare occasion When opening calendar in 'Publish', Twitter post with video shows up as 'post failed' although the post was actually successful. Issue currently observed happens on race conditions. When a Twitter Post is showing 'post failed', please make sure it is actually not posted in Twitter prior to posting again. 2020-03-12 19:47:47 W-4665048
No Fix Social Studio Twitter Post with video will show as 'post failed' in calendar although the post was actually successful in rare occasion When opening calendar in 'Publish', Twitter post with video shows up as 'post failed' although the post was actually successful. Issue currently observed happens on race conditions. When a Twitter Post is showing 'post failed', please make sure it is actually not posted in Twitter prior to posting again. 2020-03-12 19:47:47 W-4665048
No Fix Journey Builder Journey Builder - Email Send Activity will append ".0" to whole number values specified in Decimal type Attribute When sending through a Journey Builder Email Send Activity, it is possible for whole number values, e.g.: "100", to have ".0" appended when substituted into the content of the email. This issue will only occur for Decimal type Attributes. This issue will only occur for whole number values in the Attribute. For example: Attribute is named "progressVal" Value is "50" Email contains: Progress: %%progressVal%% Email content will be: Progress: 50.0 Email content expected to be: Progress: 50 2020-03-11 18:30:43 W-4341720
No Fix Journey Builder Journey Builder - Email Send Activity will append ".0" to whole number values specified in Decimal type Attribute When sending through a Journey Builder Email Send Activity, it is possible for whole number values, e.g.: "100", to have ".0" appended when substituted into the content of the email. This issue will only occur for Decimal type Attributes. This issue will only occur for whole number values in the Attribute. For example: Attribute is named "progressVal" Value is "50" Email contains: Progress: %%progressVal%% Email content will be: Progress: 50.0 Email content expected to be: Progress: 50 2020-03-11 18:30:43 W-4341720
Fixed Social Studio Reuploads from draft edits, share content, and duplicate posts causes page elements to continuously load occasionally Reuploads from draft edits, share content, and duplicate posts causes page elements to continuously load occasionally 2020-03-11 18:00:23 W-7219047
Fixed Social Studio Reuploads from draft edits, share content, and duplicate posts causes page elements to continuously load occasionally Reuploads from draft edits, share content, and duplicate posts causes page elements to continuously load occasionally 2020-03-11 18:00:23 W-7219047
No Fix Journey Builder Unable to Save Journey with JSON Deserialization Error When creating a Journey that uses the Data Extension Audience Entry type, you can run into an error "JSON Deserialization Exception - Location Unknown". This happens when there are more than 2 email address data types in the Data Extension and certain steps are followed. 2020-03-11 16:59:37 W-5177670
No Fix Journey Builder Unable to Save Journey with JSON Deserialization Error When creating a Journey that uses the Data Extension Audience Entry type, you can run into an error "JSON Deserialization Exception - Location Unknown". This happens when there are more than 2 email address data types in the Data Extension and certain steps are followed. 2020-03-11 16:59:37 W-5177670
In Review Journey Builder Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data Data Extension. This may or may not be the path you selected when configuring the Attribute to Attribute Comparison. This could result in unexpected or unintended results wherever Attribute to Attribute Comparison is used. 2020-03-11 09:21:49 W-6410681
In Review Audience/Contacts Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data Data Extension. This may or may not be the path you selected when configuring the Attribute to Attribute Comparison. This could result in unexpected or unintended results wherever Attribute to Attribute Comparison is used. 2020-03-11 09:21:49 W-6410681
No Fix Automations Automation schedule settings change after save with specific combination of timezones and start times on yearly repeat When scheduling an automation on yearly repeat, specific combinations of timezone and start times will cause the schedule to change after the automation is saved. This results in a different schedule settings than was intended. Video attached. 2020-03-10 23:18:23 W-4976358
No Fix Automations Automation schedule settings change after save with specific combination of timezones and start times on yearly repeat When scheduling an automation on yearly repeat, specific combinations of timezone and start times will cause the schedule to change after the automation is saved. This results in a different schedule settings than was intended. Video attached. 2020-03-10 23:18:23 W-4976358
No Fix Automations Setting an automation to run one time on a schedule may pick up 'advanced run once' settings Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the 'Advanced Run Once' options, and skip steps in the Automation that had previously been requested to skip 2020-03-10 22:47:58 W-4739785
No Fix Automations Setting an automation to run one time on a schedule may pick up 'advanced run once' settings Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the 'Advanced Run Once' options, and skip steps in the Automation that had previously been requested to skip 2020-03-10 22:47:58 W-4739785
No Fix Email Studio Setting an automation to run one time on a schedule may pick up 'advanced run once' settings Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the 'Advanced Run Once' options, and skip steps in the Automation that had previously been requested to skip 2020-03-10 22:47:58 W-4739785
No Fix Email Studio Setting an automation to run one time on a schedule may pick up 'advanced run once' settings Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the 'Advanced Run Once' options, and skip steps in the Automation that had previously been requested to skip 2020-03-10 22:47:58 W-4739785
In Review Pages/Sites Social Share block URLs do not resolve when clicked from a CloudPages landing page Within CloudPages, when client adds a social share to a landing page (Content Builder editor) content block, any attempt to use this once the page is published causes an error page and nothing loads/shares. 2020-03-10 20:31:04 W-4799448
In Review Audience/Contacts PATCH "contacts/v1/contacts" route is not throwing an error When making a PATCH call using the REST API to /contacts/v1/contacts to update a contact, the response can error and fail to update the contact although the call receives a successful 200 response. 2020-03-10 18:37:39 W-7067951
In Review Admin Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked. 2020-03-09 20:46:37 W-7165879
In Review Admin Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked. 2020-03-09 20:46:37 W-7165879
In Review Pages/Sites Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked. 2020-03-09 20:46:37 W-7165879
In Review Pages/Sites Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked. 2020-03-09 20:46:37 W-7165879
In Review Email Studio Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked. 2020-03-09 20:46:37 W-7165879
In Review Email Studio Marketing Cloud Archived Legacy Microsite Click Activity Still Being Tracked After a Marketing Cloud Legacy Microsite is archived the Click Activity is still tracked. 2020-03-09 20:46:37 W-7165879
In Review Mobile MobileConnect | Filtered List | Not visible after execution If a MobileConnect filtered list has a trailing space, the list will be deleted during the publish. 2020-03-09 11:53:29 W-7093355
In Review Mobile MobileConnect | Filtered List | Not visible after execution If a MobileConnect filtered list has a trailing space, the list will be deleted during the publish. 2020-03-09 11:53:29 W-7093355
In Review Automations Triggered Automation - Queued automation instance will skip if previous running instance has a data verification activity that stops the automation If a triggered automation instance is running and a data verification activity stops the automation, any queued automation instances will skip 2020-03-05 20:18:09 W-6286355
In Review Automations Triggered Automation - Queued automation instance will skip if previous running instance has a data verification activity that stops the automation If a triggered automation instance is running and a data verification activity stops the automation, any queued automation instances will skip 2020-03-05 20:18:09 W-6286355
No Fix Social Studio Unable to click on Social Studio user mention in a Social post note while using Firefox Activity Block of published post has the Note function to be able to add notes and @metion for a Social Studio User. But while using Firefox, it's unable to click one of the available Social Studio users. 2020-03-04 17:36:27 W-5618926
No Fix Social Studio Unable to click on Social Studio user mention in a Social post note while using Firefox Activity Block of published post has the Note function to be able to add notes and @metion for a Social Studio User. But while using Firefox, it's unable to click one of the available Social Studio users. 2020-03-04 17:36:27 W-5618926
No Fix Social Studio Facebook Posts open with error when loading in Publish Posts with assets missing metadata, throws an error in the Inspector and Permalink Page. The following error message found when opening the Facebook native post(with Video) on Publish > Calendar. An error occurred: Something took too long to load. Please check your connection or reload this page to try again. 2020-03-04 17:36:27 W-6173044
No Fix Social Studio Facebook Posts open with error when loading in Publish Posts with assets missing metadata, throws an error in the Inspector and Permalink Page. The following error message found when opening the Facebook native post(with Video) on Publish > Calendar. An error occurred: Something took too long to load. Please check your connection or reload this page to try again. 2020-03-04 17:36:27 W-6173044
In Review Email Studio Data Extensions created with the same external key at both the Enterprise level and BU level cannot be edited. Data Extensions with the same name and external key can be created in the shared directory at the Enterprise level, even if the same name and external key exists in a business unit. This results in both data extensions being un-editable. 2020-03-03 23:35:07 W-3847009
In Review Audience/Contacts Data Extensions created with the same external key at both the Enterprise level and BU level cannot be edited. Data Extensions with the same name and external key can be created in the shared directory at the Enterprise level, even if the same name and external key exists in a business unit. This results in both data extensions being un-editable. 2020-03-03 23:35:07 W-3847009
In Review Journey Builder "Exists In Whole Word" operator is not working for filter criteria in Journey's "Exists In Whole Word" operator not working in any of the places in application means Journey Builder Entry Criteria, decision split, Exit Criteria and Goal Criteria. 2020-03-03 21:09:16 W-6592364
In Review Mobile Create Report Button in MobilePush Channel does not work In the MobilePush Channel, on the home dashboard, the Create Report button does not take any action. 2020-03-03 18:20:32 W-7152149
In Review Mobile Create Report Button in MobilePush Channel does not work In the MobilePush Channel, on the home dashboard, the Create Report button does not take any action. 2020-03-03 18:20:32 W-7152149
No Fix Mobile Editing MobileConnect priority in the UI will cause all mobile numbers to share the same priority Editing a subscriber's mobile priority in the UI will cause all mobile numbers associated to the contact to share the same priority. This will cause these numbers to be unable to be sent to. 2020-02-28 19:21:44 W-4888308
No Fix Mobile Editing MobileConnect priority in the UI will cause all mobile numbers to share the same priority Editing a subscriber's mobile priority in the UI will cause all mobile numbers associated to the contact to share the same priority. This will cause these numbers to be unable to be sent to. 2020-02-28 19:21:44 W-4888308
In Review Email Studio Marketing Cloud Content Builder | Sorting is not working as expected While selecting any value from sort by drop-down, it is sorting the content accordingly but will still search based off of the previous selection. 2020-02-28 03:27:40 W-7061881
In Review Email Studio Marketing Cloud Content Builder | Sorting is not working as expected While selecting any value from sort by drop-down, it is sorting the content accordingly but will still search based off of the previous selection. 2020-02-28 03:27:40 W-7061881
No Fix Integrations Marketing Cloud Connect configuration screen in Sales Cloud only accepts lowercase email addresses for Support Ticket Recipient Under Marketing Cloud Connect configuration settings, there is a field for "Support Ticket Recipient". This field has validation in place that currently only accepts lowercase email addresses. Any attempt to use an email address that is not all lowercase, will cause the save of the settings to fail with an invalid email address error. 2020-02-27 20:06:02 W-4816414
No Fix Integrations Marketing Cloud Connect configuration screen in Sales Cloud only accepts lowercase email addresses for Support Ticket Recipient Under Marketing Cloud Connect configuration settings, there is a field for "Support Ticket Recipient". This field has validation in place that currently only accepts lowercase email addresses. Any attempt to use an email address that is not all lowercase, will cause the save of the settings to fail with an invalid email address error. 2020-02-27 20:06:02 W-4816414
In Review Mobile Contact Specific Time Zone Sending does not work as expected in MobileConnect When scheduling a MobileConnect message, there exists an option to send to contacts using the time zone specified. This option uses the _UTCOffset value in MobileConnect Demographics. Currently, this calculation is incorrect causing sends to sometimes send at unexpected times of day. 2020-02-27 16:02:59 W-7237470
In Review Mobile Contact Specific Time Zone Sending does not work as expected in MobileConnect When scheduling a MobileConnect message, there exists an option to send to contacts using the time zone specified. This option uses the _UTCOffset value in MobileConnect Demographics. Currently, this calculation is incorrect causing sends to sometimes send at unexpected times of day. 2020-02-27 16:02:59 W-7237470
In Review Pages/Sites MicrositeURL AMPScript function does not allow Query String parameters with value = 0 When using the MicrositeURL AMPScript function, you have the ability to append a value of 0 to the query string of a microsite link. When specifying a value of 0 for any name/value pair while calling MicrositeURL, the URL may fail as the the parameter with value 0 is omitted from the query string completely. 2020-02-26 21:20:03 W-7251593
In Review Email Studio MicrositeURL AMPScript function does not allow Query String parameters with value = 0 When using the MicrositeURL AMPScript function, you have the ability to append a value of 0 to the query string of a microsite link. When specifying a value of 0 for any name/value pair while calling MicrositeURL, the URL may fail as the the parameter with value 0 is omitted from the query string completely. 2020-02-26 21:20:03 W-7251593
Fixed Social Studio Custom URL shortener applying incorrect shortener when publishing content Issue in Publish where the default Bitly account we use to shorten links wasn’t using bddy.me — it was using bit.ly. Customer impact is: 1) Any posts with links using our default shortener would use Bitly instead of bddy.me. 2) Clients using a custom shortener that’s registered in their workspace may be using the wrong custom short domain. 2020-02-26 21:20:03 W-7167683
Fixed Social Studio Custom URL shortener applying incorrect shortener when publishing content Issue in Publish where the default Bitly account we use to shorten links wasn’t using bddy.me — it was using bit.ly. Customer impact is: 1) Any posts with links using our default shortener would use Bitly instead of bddy.me. 2) Clients using a custom shortener that’s registered in their workspace may be using the wrong custom short domain. 2020-02-26 21:20:03 W-7167683
In Review Journey Builder Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number within the same filter criteria. 2020-02-26 21:19:03 W-7234862
In Review Journey Builder Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number within the same filter criteria. 2020-02-26 21:19:03 W-7234862
In Review Audience/Contacts Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number within the same filter criteria. 2020-02-26 21:19:03 W-7234862
In Review Audience/Contacts Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number Attribute to Attribute Comparison does not work when comparing Text to Text and Number to Number within the same filter criteria. 2020-02-26 21:19:03 W-7234862
In Review Mobile Short code not displayed in full when editing import definition in Contact Builder When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown. 2020-02-20 22:42:09 W-4225360
In Review Mobile Short code not displayed in full when editing import definition in Contact Builder When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown. 2020-02-20 22:42:09 W-4225360
In Review Audience/Contacts Short code not displayed in full when editing import definition in Contact Builder When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown. 2020-02-20 22:42:09 W-4225360
In Review Audience/Contacts Short code not displayed in full when editing import definition in Contact Builder When editing an existing Mobile Connect Import Definition in Contact Builder, short codes are not fully displayed. Only the locale is shown. 2020-02-20 22:42:09 W-4225360
In Review Journey Builder Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey. 2020-02-18 22:27:50 W-5457570
In Review Journey Builder Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey. 2020-02-18 22:27:50 W-5457570
In Review Audience/Contacts Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey. 2020-02-18 22:27:50 W-5457570
In Review Audience/Contacts Journey Builder Filters using Attribute to Attribute comparison where one attribute is compared to more than one other attribute fail Journey Builder filters (decision split, goal or exit criteria) can be created where the same field from the event source data extension is compared to two different attributes using attribute to attribute comparison, but when attempting to evaluate the filter the contact will error out of the Journey. 2020-02-18 22:27:50 W-5457570
In Review Admin Marketing Cloud Audit Trail Shows Internal IP Addresses The Marketing Cloud Audit Trail functionality currently exposes internal IP addresses to customers. There is no tagging to distinguish between external and internal traffic. While this is currently functioning as designed, there is work underway to consider distinguishing between external and internal traffic, and hence distinguishing between external and internal IP addresses. 2020-02-18 03:17:04 W-7215494
In Review Admin Marketing Cloud Audit Trail Shows Internal IP Addresses The Marketing Cloud Audit Trail functionality currently exposes internal IP addresses to customers. There is no tagging to distinguish between external and internal traffic. While this is currently functioning as designed, there is work underway to consider distinguishing between external and internal traffic, and hence distinguishing between external and internal IP addresses. 2020-02-18 03:17:04 W-7215494
No Fix Social Studio Copy and Pasting New Line Characters in Publish on Windows Uses Two Characters When copy and pasting new line characters in Social Studio Publish on a Windows computer, the character count goes down by 2, where as when pasted into Twitter the character count only goes down by 1. 2020-02-14 21:57:18 W-4134552
No Fix Social Studio Copy and Pasting New Line Characters in Publish on Windows Uses Two Characters When copy and pasting new line characters in Social Studio Publish on a Windows computer, the character count goes down by 2, where as when pasted into Twitter the character count only goes down by 1. 2020-02-14 21:57:18 W-4134552
No Fix Sending A/B Test showing 'Unknown List' for Publication List When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, 'Unknown List' will display for the Publication List. 2020-02-14 20:56:30 W-6962694
No Fix Sending A/B Test showing 'Unknown List' for Publication List When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, 'Unknown List' will display for the Publication List. 2020-02-14 20:56:30 W-6962694
In Review Sending Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list 2020-02-14 20:56:30 W-6929333
In Review Sending Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list 2020-02-14 20:56:30 W-6929333
No Fix Email Studio A/B Test showing 'Unknown List' for Publication List When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, 'Unknown List' will display for the Publication List. 2020-02-14 20:56:30 W-6962694
No Fix Email Studio A/B Test showing 'Unknown List' for Publication List When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, 'Unknown List' will display for the Publication List. 2020-02-14 20:56:30 W-6962694
In Review Email Studio Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list 2020-02-14 20:56:30 W-6929333
In Review Email Studio Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list 2020-02-14 20:56:30 W-6929333
In Review Mobile URL value disappears when editing Push Notification with Open Behavior URL in Content Builder When editing an existing MobilePush message in Content Builder, the 'Open Behaviour' selection and associated value flashes and then disappears. Subsequently clicking the Open Behaviour pick list results in either the originally entered value disappearing completely or appearing under the incorrect list selection. 2020-02-13 22:04:57 W-7210666
In Review Mobile URL value disappears when editing Push Notification with Open Behavior URL in Content Builder When editing an existing MobilePush message in Content Builder, the 'Open Behaviour' selection and associated value flashes and then disappears. Subsequently clicking the Open Behaviour pick list results in either the originally entered value disappearing completely or appearing under the incorrect list selection. 2020-02-13 22:04:57 W-7210666
In Review Email Studio URL value disappears when editing Push Notification with Open Behavior URL in Content Builder When editing an existing MobilePush message in Content Builder, the 'Open Behaviour' selection and associated value flashes and then disappears. Subsequently clicking the Open Behaviour pick list results in either the originally entered value disappearing completely or appearing under the incorrect list selection. 2020-02-13 22:04:57 W-7210666
In Review Email Studio URL value disappears when editing Push Notification with Open Behavior URL in Content Builder When editing an existing MobilePush message in Content Builder, the 'Open Behaviour' selection and associated value flashes and then disappears. Subsequently clicking the Open Behaviour pick list results in either the originally entered value disappearing completely or appearing under the incorrect list selection. 2020-02-13 22:04:57 W-7210666
No Fix Social Studio Persona Group Dashboard - Job Timeout - Failed to load data An error occurred while fetching your data Customer has a Persona Group Dashboard timeout when choosing "All Contacts". This resulted in the User Interface error "Failed to load data An error occurred while fetching your data." 2020-02-12 18:22:39 W-6678241
No Fix Social Studio Persona Group Dashboard - Job Timeout - Failed to load data An error occurred while fetching your data Customer has a Persona Group Dashboard timeout when choosing "All Contacts". This resulted in the User Interface error "Failed to load data An error occurred while fetching your data." 2020-02-12 18:22:39 W-6678241
No Fix Social Studio Unable to load posts in the Publish Calendar when more than 1000 posts are returned When loading up your Social Studio Publish calendar, you will run into an error whenever the amount of posts being returned are over 1000 posts. You will notice that when this happens, the calendar only partially loads. 2020-02-12 17:21:56 W-4747320
No Fix Social Studio Unable to load posts in the Publish Calendar when more than 1000 posts are returned When loading up your Social Studio Publish calendar, you will run into an error whenever the amount of posts being returned are over 1000 posts. You will notice that when this happens, the calendar only partially loads. 2020-02-12 17:21:56 W-4747320
In Review Reporting _ListSubscribers DataView does not list Business Unit Suppression list Subscribers When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers 2020-02-11 22:45:06 W-6909763
In Review Reporting _ListSubscribers DataView does not list Business Unit Suppression list Subscribers When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers 2020-02-11 22:45:06 W-6909763
In Review Automations _ListSubscribers DataView does not list Business Unit Suppression list Subscribers When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers 2020-02-11 22:45:06 W-6909763
In Review Automations _ListSubscribers DataView does not list Business Unit Suppression list Subscribers When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers 2020-02-11 22:45:06 W-6909763
In Review Email Studio _ListSubscribers DataView does not list Business Unit Suppression list Subscribers When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers 2020-02-11 22:45:06 W-6909763
In Review Email Studio _ListSubscribers DataView does not list Business Unit Suppression list Subscribers When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers 2020-02-11 22:45:06 W-6909763
In Review Email Studio Null in number type DE field not treated same in direct reference, it returns "0" When referencing a number type field in a data extension via Lookup(), if the value of the field is NULL the value returned from the lookup function is NULL. On the other hand, when referencing a number type field in a data extension directly (Send to a DE), if the value of the field in the DE is NULL the value is represented as 0 in AMPscript. 2020-02-11 18:37:01 W-7186736
In Review Email Studio Null in number type DE field not treated same in direct reference, it returns "0" When referencing a number type field in a data extension via Lookup(), if the value of the field is NULL the value returned from the lookup function is NULL. On the other hand, when referencing a number type field in a data extension directly (Send to a DE), if the value of the field in the DE is NULL the value is represented as 0 in AMPscript. 2020-02-11 18:37:01 W-7186736
In Review Automations Standard Tracking Extract | Not Sent Extract | Extract by SendID parameter ignored When running a Standard Tracking Extract the Not Sent parameter returns subscribers that were sent to TriggeredSends that were not included within the set of JobIDs/SendIDs. 2020-02-07 20:08:02 W-5690342
In Review Email Studio Standard Tracking Extract | Not Sent Extract | Extract by SendID parameter ignored When running a Standard Tracking Extract the Not Sent parameter returns subscribers that were sent to TriggeredSends that were not included within the set of JobIDs/SendIDs. 2020-02-07 20:08:02 W-5690342
Fixed Automations Journey Builder | Test Send | Simulation journeys returned by _journey data view When the _Journey Data view is queried results including a JourneyName beginning with "Simulation" are returned. These Journeys are not visible in the UI. 2020-02-06 13:16:07 W-6791915
Fixed Automations Journey Builder | Test Send | Simulation journeys returned by _journey data view When the _Journey Data view is queried results including a JourneyName beginning with "Simulation" are returned. These Journeys are not visible in the UI. 2020-02-06 13:16:07 W-6791915
Fixed Journey Builder Journey Builder | Test Send | Simulation journeys returned by _journey data view When the _Journey Data view is queried results including a JourneyName beginning with "Simulation" are returned. These Journeys are not visible in the UI. 2020-02-06 13:16:07 W-6791915
Fixed Journey Builder Journey Builder | Test Send | Simulation journeys returned by _journey data view When the _Journey Data view is queried results including a JourneyName beginning with "Simulation" are returned. These Journeys are not visible in the UI. 2020-02-06 13:16:07 W-6791915
In Review Pages/Sites Submitting a CloudPages Smart Capture form with an empty email address fails When you configure a Smart Capture form with a nullable email address field type, any form submission will fail to submit if the email address is not filled out. The page submit button is then grayed out, forcing users to refresh the page before trying again. 2020-02-04 15:15:34 W-6820291
In Review Reporting Marketing Cloud Report Export/Schedule To FTP 'Make it Unique' option Appends GUID to Filename Instead of Date/Time When creating a schedule for a Marketing Cloud report, within the FTP Delivery Options, the filename can be made unique by ticking the Ticking the 'Make it Unique' option. But this appends a GUID to the filename instead of the expected date time stamp. 2020-02-04 03:26:27 W-4537096
In Review Reporting Marketing Cloud Report Export/Schedule To FTP 'Make it Unique' option Appends GUID to Filename Instead of Date/Time When creating a schedule for a Marketing Cloud report, within the FTP Delivery Options, the filename can be made unique by ticking the Ticking the 'Make it Unique' option. But this appends a GUID to the filename instead of the expected date time stamp. 2020-02-04 03:26:27 W-4537096
Fixed Pages/Sites Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE. 2020-01-31 15:16:33 W-7160752
Fixed Pages/Sites Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE. 2020-01-31 15:16:33 W-7160752
Fixed Email Studio Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE. 2020-01-31 15:16:33 W-7160752
Fixed Email Studio Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE. 2020-01-31 15:16:33 W-7160752
Fixed Journey Builder Journey Testing fails if data retention on individual records is added to an entry source DE and later removed A Journey configured to use a Data Extension entry source will fail testing if the data extension was originally created with data retention on Individual records turned on, and this data retention was subsequently turned off. 2020-01-31 15:16:33 W-7133373
Fixed Journey Builder Journey Testing fails if data retention on individual records is added to an entry source DE and later removed A Journey configured to use a Data Extension entry source will fail testing if the data extension was originally created with data retention on Individual records turned on, and this data retention was subsequently turned off. 2020-01-31 15:16:33 W-7133373
Fixed Audience/Contacts Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE. 2020-01-31 15:16:33 W-7160752
Fixed Audience/Contacts Web Collect and Smart Capture Fail if the Target Data Extension has a Phone Data Type In targeting a Data Extension with a Web Collect or Smart Capture form, if the target DE has a field that is a phone data type, on form submit it will fail and nothing will be added to the DE. 2020-01-31 15:16:33 W-7160752
In Review Mobile MobileConnect Membership Tab displays inaccurate results after saving new subscription When following a specific set of steps when saving a new mobile keyword subscription, you may notice inaccurate subscription data on the page. When the page is refreshed, the correct keyword subscriptions are displayed. 2020-01-30 17:32:48 W-7170231
Fixed Social Studio Multi-byte Characters Not Rendered Properly in the Analyze Keyword Group Trend Card Legend When viewing the MC Analyze Keyword Group Trend Card, if multi-byte characters appear in the legend they are not being rendered properly. 2020-01-29 17:16:54 W-4729573
Fixed Social Studio Multi-byte Characters Not Rendered Properly in the Analyze Keyword Group Trend Card Legend When viewing the MC Analyze Keyword Group Trend Card, if multi-byte characters appear in the legend they are not being rendered properly. 2020-01-29 17:16:54 W-4729573
Fixed Social Studio Character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio MobileApp The character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio Mobile App. The maximum number of characters count on Twitter is 280, a Single-byte character uses 1 and a Double-byte character uses 2. When one enters a single Double-byte character(such as "あ"), the rest of character count should be 278. This works correctly on Social Studio Web/Desktop, however, on the Social Studio Mobile App, the rest of character count turns out to be 139. 2020-01-29 17:16:54 W-6536513
Fixed Social Studio Character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio MobileApp The character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio Mobile App. The maximum number of characters count on Twitter is 280, a Single-byte character uses 1 and a Double-byte character uses 2. When one enters a single Double-byte character(such as "あ"), the rest of character count should be 278. This works correctly on Social Studio Web/Desktop, however, on the Social Studio Mobile App, the rest of character count turns out to be 139. 2020-01-29 17:16:54 W-6536513
In Review Admin Editing a Data Extension Record within Contact Builder doesn't allow for a NULL Phone Field Value When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes. 2020-01-28 16:00:32 W-7160446
In Review Admin Editing a Data Extension Record within Contact Builder doesn't allow for a NULL Phone Field Value When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes. 2020-01-28 16:00:32 W-7160446
In Review Email Studio Editing a Data Extension Record within Contact Builder doesn't allow for a NULL Phone Field Value When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes. 2020-01-28 16:00:32 W-7160446
In Review Email Studio Editing a Data Extension Record within Contact Builder doesn't allow for a NULL Phone Field Value When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes. 2020-01-28 16:00:32 W-7160446
In Review Audience/Contacts Editing a Data Extension Record within Contact Builder doesn't allow for a NULL Phone Field Value When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes. 2020-01-28 16:00:32 W-7160446
In Review Audience/Contacts Editing a Data Extension Record within Contact Builder doesn't allow for a NULL Phone Field Value When modifying Data Extension record(s) under Contact Builder > Data Extensions that contain a NULLABLE field of data type Phone, specifying an empty value for the field will result in failure to save the changes. 2020-01-28 16:00:32 W-7160446
Fixed Admin Unable to use 'sp unsubscribe' in Syntax of Marketing Cloud SQL Activities When using a Data Extension that contains 'sp unsubscribe' the following syntax error will be produced: Query Validation error : "An error occurred while checking the query syntax. Errors: 'sp_unsubscribe' is a reserved word and may not appear in your query." 2020-01-27 16:44:51 W-6077938
Fixed Admin Unable to use 'sp unsubscribe' in Syntax of Marketing Cloud SQL Activities When using a Data Extension that contains 'sp unsubscribe' the following syntax error will be produced: Query Validation error : "An error occurred while checking the query syntax. Errors: 'sp_unsubscribe' is a reserved word and may not appear in your query." 2020-01-27 16:44:51 W-6077938
Fixed Admin Users are unable to see the complete MID in the BU dropdown In some cases, the MID value is too large of a number to see the complete MID in the Business Unit dropdown of the application. 2020-01-27 16:44:51 W-6078528
Fixed Admin Users are unable to see the complete MID in the BU dropdown In some cases, the MID value is too large of a number to see the complete MID in the Business Unit dropdown of the application. 2020-01-27 16:44:51 W-6078528
Fixed Admin Scheduling A/B Tests with a User using a different Culture code (like DD/MM/YYYY Date Format) affects the schedule date Date format for scheduling A/B test does not honor the user culture code setting when scheduling an A/B Test with a user with a Culture Code of DD/MM/YYYY (e.g. United States (UK)) the scheduling will be done in MM/DD/YYYY date format. 2020-01-27 16:44:51 W-6702397
Fixed Admin Scheduling A/B Tests with a User using a different Culture code (like DD/MM/YYYY Date Format) affects the schedule date Date format for scheduling A/B test does not honor the user culture code setting when scheduling an A/B Test with a user with a Culture Code of DD/MM/YYYY (e.g. United States (UK)) the scheduling will be done in MM/DD/YYYY date format. 2020-01-27 16:44:51 W-6702397
Fixed Admin Marketing Cloud - Brazil no longer honors daylight savings time In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone 2020-01-27 16:44:51 W-6846648
Fixed Admin Marketing Cloud - Brazil no longer honors daylight savings time In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone 2020-01-27 16:44:51 W-6846648
Fixed Mobile SMS Message Detail Report generating incorrect IsoCountryCode SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers. 2020-01-27 16:44:51 W-5891416
Fixed Mobile SMS Message Detail Report generating incorrect IsoCountryCode SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers. 2020-01-27 16:44:51 W-5891416
Fixed Mobile Unable to load MobilePush settings from Setup When navigating to Setup > Feature Settings > Mobile Studio > MobilePush the screen fails to load. 2020-01-27 16:44:51 W-7098432
Fixed Mobile Unable to load MobilePush settings from Setup When navigating to Setup > Feature Settings > Mobile Studio > MobilePush the screen fails to load. 2020-01-27 16:44:51 W-7098432
Fixed Reporting SMS Message Detail Report generating incorrect IsoCountryCode SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers. 2020-01-27 16:44:51 W-5891416
Fixed Reporting SMS Message Detail Report generating incorrect IsoCountryCode SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers. 2020-01-27 16:44:51 W-5891416
No Fix Reporting Tracking Extract of Click Impressions Results in Multiple Lines for Single Records When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data. 2020-01-27 16:44:51 W-4959240
No Fix Reporting Tracking Extract of Click Impressions Results in Multiple Lines for Single Records When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data. 2020-01-27 16:44:51 W-4959240
Fixed Automations Unable to use 'sp unsubscribe' in Syntax of Marketing Cloud SQL Activities When using a Data Extension that contains 'sp unsubscribe' the following syntax error will be produced: Query Validation error : "An error occurred while checking the query syntax. Errors: 'sp_unsubscribe' is a reserved word and may not appear in your query." 2020-01-27 16:44:51 W-6077938
Fixed Automations Unable to use 'sp unsubscribe' in Syntax of Marketing Cloud SQL Activities When using a Data Extension that contains 'sp unsubscribe' the following syntax error will be produced: Query Validation error : "An error occurred while checking the query syntax. Errors: 'sp_unsubscribe' is a reserved word and may not appear in your query." 2020-01-27 16:44:51 W-6077938
Fixed Automations Standard Tracking Extract running long with Impression Tracking parameter When a Standard Tracking extract pulls the parameter for Impression Tracking it may cause the extract to run longer than usual. 2020-01-27 16:44:51 W-6818816
Fixed Automations Standard Tracking Extract running long with Impression Tracking parameter When a Standard Tracking extract pulls the parameter for Impression Tracking it may cause the extract to run longer than usual. 2020-01-27 16:44:51 W-6818816
Fixed Pages/Sites Smart Capture email validation message is not localizable If a user inputs an invalid email address in a Smart Capture form on a landing page or microsite, he or she will see the following message: "Please enter an email address." This validation error message is not set up up to be localized to whatever the language the Marketing Cloud is set, and therefore may not be understandable to a user who does not understand English. 2020-01-27 16:44:51 W-6439488
Fixed Pages/Sites Smart Capture email validation message is not localizable If a user inputs an invalid email address in a Smart Capture form on a landing page or microsite, he or she will see the following message: "Please enter an email address." This validation error message is not set up up to be localized to whatever the language the Marketing Cloud is set, and therefore may not be understandable to a user who does not understand English. 2020-01-27 16:44:51 W-6439488
Fixed Email Studio Import from desktop fails when importing more than 500 records into a list in an older account using Full Name attribute In older accounts using the Full Name profile attribute, if this value is populated, and importing more than 500 subscribers from the desktop, this can fail in certain accounts with a generic error. 2020-01-27 16:44:51 W-4979997
Fixed Email Studio Import from desktop fails when importing more than 500 records into a list in an older account using Full Name attribute In older accounts using the Full Name profile attribute, if this value is populated, and importing more than 500 subscribers from the desktop, this can fail in certain accounts with a generic error. 2020-01-27 16:44:51 W-4979997
Fixed Email Studio conversion.csv file LinkAlias and ConversionData field obtained from tracking extract will be garbled if data is multi-byte characters conversion.csv file LinkAlias and ConversionData field obtained from tracking extract will be garbled if data is multi-byte characters See following help document for details on tracking extract. https://help.salesforce.com/articleView?id=mc_as_tracking_extract.htm 2020-01-27 16:44:51 W-5420935
Fixed Email Studio conversion.csv file LinkAlias and ConversionData field obtained from tracking extract will be garbled if data is multi-byte characters conversion.csv file LinkAlias and ConversionData field obtained from tracking extract will be garbled if data is multi-byte characters See following help document for details on tracking extract. https://help.salesforce.com/articleView?id=mc_as_tracking_extract.htm 2020-01-27 16:44:51 W-5420935
Fixed Email Studio When configuring an A/B test with the schedule later functionality in the customer's account, the test send configuration is missing in the Email B When configuring an A/B test with the schedule later functionality in the customer's account, A/B Test Send Configuration is 'missing' the Email B portion of the configuration and the user have to re-reconfigure the A/B Test Send. This is affected only accounts Content Builder enabled with no option switch to Classic. 2020-01-27 16:44:51 W-6024545
Fixed Email Studio When configuring an A/B test with the schedule later functionality in the customer's account, the test send configuration is missing in the Email B When configuring an A/B test with the schedule later functionality in the customer's account, A/B Test Send Configuration is 'missing' the Email B portion of the configuration and the user have to re-reconfigure the A/B Test Send. This is affected only accounts Content Builder enabled with no option switch to Classic. 2020-01-27 16:44:51 W-6024545
Fixed Email Studio Scheduling A/B Tests with a User using a different Culture code (like DD/MM/YYYY Date Format) affects the schedule date Date format for scheduling A/B test does not honor the user culture code setting when scheduling an A/B Test with a user with a Culture Code of DD/MM/YYYY (e.g. United States (UK)) the scheduling will be done in MM/DD/YYYY date format. 2020-01-27 16:44:51 W-6702397
Fixed Email Studio Scheduling A/B Tests with a User using a different Culture code (like DD/MM/YYYY Date Format) affects the schedule date Date format for scheduling A/B test does not honor the user culture code setting when scheduling an A/B Test with a user with a Culture Code of DD/MM/YYYY (e.g. United States (UK)) the scheduling will be done in MM/DD/YYYY date format. 2020-01-27 16:44:51 W-6702397
Fixed Email Studio Marketing Cloud - Brazil no longer honors daylight savings time In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone 2020-01-27 16:44:51 W-6846648
Fixed Email Studio Marketing Cloud - Brazil no longer honors daylight savings time In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone 2020-01-27 16:44:51 W-6846648
Fixed Email Studio Content Builder | Save email as Template | Template not visible in the User Interface When navigating to the Content Builder App (directly from the App Switcher - not through Email Studio) and saving a Template Based Email as a Template, the resulting Template is not visible in the UI. 2020-01-27 16:44:51 W-6938657
Fixed Email Studio Content Builder | Save email as Template | Template not visible in the User Interface When navigating to the Content Builder App (directly from the App Switcher - not through Email Studio) and saving a Template Based Email as a Template, the resulting Template is not visible in the UI. 2020-01-27 16:44:51 W-6938657
No Fix Email Studio Tracking Extract of Click Impressions Results in Multiple Lines for Single Records When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data. 2020-01-27 16:44:51 W-4959240
No Fix Email Studio Tracking Extract of Click Impressions Results in Multiple Lines for Single Records When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data. 2020-01-27 16:44:51 W-4959240
Fixed Integrations Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter. 2020-01-27 16:44:51 W-4271819
Fixed Integrations Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter. 2020-01-27 16:44:51 W-4271819
Fixed Integrations Platform Events Apex Job runs before update transaction is complete Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates are officially committed. 2020-01-27 16:44:51 W-4847837
Fixed Integrations Platform Events Apex Job runs before update transaction is complete Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates are officially committed. 2020-01-27 16:44:51 W-4847837
Fixed Integrations Marketing Cloud Connect email send cannot create a Salesforce send definition with extremely long subject lines Marketing Cloud Connect email send is unable create a Salesforce send definition with extremely long subject lines. If your email has over 255 characters in your email subject, no email send definition will be created in your integrated Salesforce Org. 2020-01-27 16:44:51 W-5375441
Fixed Integrations Marketing Cloud Connect email send cannot create a Salesforce send definition with extremely long subject lines Marketing Cloud Connect email send is unable create a Salesforce send definition with extremely long subject lines. If your email has over 255 characters in your email subject, no email send definition will be created in your integrated Salesforce Org. 2020-01-27 16:44:51 W-5375441
Fixed Integrations Journey Builder Integration activities do not allow subdomain Email Addresses to be entered When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used. 2020-01-27 16:44:51 W-6397969
Fixed Integrations Journey Builder Integration activities do not allow subdomain Email Addresses to be entered When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used. 2020-01-27 16:44:51 W-6397969
Fixed Integrations Can not cancel the scheduled MC Connect email send in Sales/Service cloud according to language conditions Even user cancels scheduled send in Sales/Service cloud, this dose not work and canceled mail is sent in specific condition. This happens if there is a discrepancy between operation user's language to that of connecting user. 2020-01-27 16:44:51 W-6512762
Fixed Integrations Can not cancel the scheduled MC Connect email send in Sales/Service cloud according to language conditions Even user cancels scheduled send in Sales/Service cloud, this dose not work and canceled mail is sent in specific condition. This happens if there is a discrepancy between operation user's language to that of connecting user. 2020-01-27 16:44:51 W-6512762
Fixed Journey Builder Platform Events Apex Job runs before update transaction is complete Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates are officially committed. 2020-01-27 16:44:51 W-4847837
Fixed Journey Builder Platform Events Apex Job runs before update transaction is complete Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates are officially committed. 2020-01-27 16:44:51 W-4847837
Fixed Journey Builder Update to Journey Schedule Start Time not displayed correctly A new version of a journey that had previously been configured to run at a schedule data and time, was reconfigured to run at a different time but the revised time is not being displayed in the UI correctly. 2020-01-27 16:44:51 W-5081904
Fixed Journey Builder Update to Journey Schedule Start Time not displayed correctly A new version of a journey that had previously been configured to run at a schedule data and time, was reconfigured to run at a different time but the revised time is not being displayed in the UI correctly. 2020-01-27 16:44:51 W-5081904
Fixed Journey Builder Goal criteria evaluates twice if option to exit upon meeting goal is set If a contact is evaluated as having met the goal while in a Wait Activity, they are placed in a queue to be exited from the Journey. When processing out of this queue, the criteria is evaluated a second time. If the contact data values have since changed to no longer meet criteria, the contact will fail to be exited and moved on to the next canvas activity within the Journey. 2020-01-27 16:44:51 W-6278077
Fixed Journey Builder Goal criteria evaluates twice if option to exit upon meeting goal is set If a contact is evaluated as having met the goal while in a Wait Activity, they are placed in a queue to be exited from the Journey. When processing out of this queue, the criteria is evaluated a second time. If the contact data values have since changed to no longer meet criteria, the contact will fail to be exited and moved on to the next canvas activity within the Journey. 2020-01-27 16:44:51 W-6278077
Fixed Journey Builder Journey Builder Integration activities do not allow subdomain Email Addresses to be entered When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used. 2020-01-27 16:44:51 W-6397969
Fixed Journey Builder Journey Builder Integration activities do not allow subdomain Email Addresses to be entered When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used. 2020-01-27 16:44:51 W-6397969
Fixed Audience/Contacts Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter. 2020-01-27 16:44:51 W-4271819
Fixed Audience/Contacts Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter. 2020-01-27 16:44:51 W-4271819
Fixed Audience/Contacts Contact Attributes windows do not load Contact information When reviewing a Contact in Contact Builder, and choosing to review the Attribute information you hold within an Attribute Set, some Attribute Sets may not load the information against the Contact 2020-01-27 16:44:51 W-6751546
Fixed Audience/Contacts Contact Attributes windows do not load Contact information When reviewing a Contact in Contact Builder, and choosing to review the Attribute information you hold within an Attribute Set, some Attribute Sets may not load the information against the Contact 2020-01-27 16:44:51 W-6751546
No Fix Audience/Contacts Cannot save/publish owned audiences without Audience Builder Admin or Read Contact Data permission In order to save or publish an audience in audience builder, the user must either have the Admin permission checked in the AB General Permissions, OR Salesforce Marketing Cloud > Contacts > Read Contact Data set to allowed. If these are both set to denied, "An error occurred saving the Audience.null" will be displayed in the user interface when saving/publishing. 2020-01-24 17:04:21 W-7133996
No Fix Audience/Contacts Cannot save/publish owned audiences without Audience Builder Admin or Read Contact Data permission In order to save or publish an audience in audience builder, the user must either have the Admin permission checked in the AB General Permissions, OR Salesforce Marketing Cloud > Contacts > Read Contact Data set to allowed. If these are both set to denied, "An error occurred saving the Audience.null" will be displayed in the user interface when saving/publishing. 2020-01-24 17:04:21 W-7133996
In Review Journey Builder Report Output not Reflecting Chosen Time Zone When scheduling a report, it will show the user/account/report specific localized time zone. Once the time zone data is output, it shows in CST (no daylight savings) instead of the clients timezone. 2020-01-24 02:16:57 W-3750254
In Review Journey Builder Journey Entry Audience activity does not get added to existing automation if Journey uses complex entry filter criteria When configuring a Data Extension Journey Entry Source, an existing automation can be selected when setting the Schedule. Normally, activating a Journey that is configured this way results in a Journey Entry: Audience activity getting added automatically to the final step in the automation. However, if complex entry criteria are set for the Journey (e.g. 4+ and/or logic groups or 3+ filters in a number of logic groups), the Journey Entry: Audience may not get created in the existing automation when the Journey is activated. This will result in contacts not getting injected into the Journey when the automation runs. 2020-01-22 21:45:03 W-5538939
Fixed Admin Blank Screen in Marketing Cloud Setup Application When attempting to create a user or make modifications to other objects such as roles within the Setup application, a blank screen is displayed when attempting to save. 2020-01-22 15:57:17 W-7136731
Fixed Admin Blank Screen in Marketing Cloud Setup Application When attempting to create a user or make modifications to other objects such as roles within the Setup application, a blank screen is displayed when attempting to save. 2020-01-22 15:57:17 W-7136731
No Fix Mobile MobileConnect | Mobile Opt-In | Message template unable to be edited after initial save If you attempt to modify a Mobile Opt-In message configured with a "Single Opt-In" method and Save the message prior to completing it in its entirety. You will receive the following message when this happens: Fix the validation error below to continue. Review the Subscription Options terms and click the I Agree checkbox to proceed. 2020-01-21 18:50:59 W-5726920
No Fix Mobile MobileConnect | Mobile Opt-In | Message template unable to be edited after initial save If you attempt to modify a Mobile Opt-In message configured with a "Single Opt-In" method and Save the message prior to completing it in its entirety. You will receive the following message when this happens: Fix the validation error below to continue. Review the Subscription Options terms and click the I Agree checkbox to proceed. 2020-01-21 18:50:59 W-5726920
In Review Integrations JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split. 2020-01-19 19:52:51 W-5897631
In Review Journey Builder JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split. 2020-01-19 19:52:51 W-5897631
In Review Email Studio Data extensions beyond 2 levels of relationship to the source DE are not available to use within data filters When creating a Data Filter, the filter will include any Data Relationship touching the source Data Extension, and any Data Relationship touching the Data Extension connected by the source DE Data Relationships, but no further. Any Data Relationships beyond that will be ignored and any fields in the Data Extensions they connect will not be listed. 2020-01-16 14:13:52 W-5137265
In Review API Folder Name already exists error when updating subfolder name under Shared Data Extensions via API When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI. 2020-01-14 18:53:14 W-7060234
In Review API Folder Name already exists error when updating subfolder name under Shared Data Extensions via API When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI. 2020-01-14 18:53:14 W-7060234
In Review Mobile MobileConnect: Email Notification After Import Into Standard List Always Shows Zero Count After importing into a MobileConnect standard list, the email notification informs the audience is now available for use in Marketing Cloud, but shows a zero count. 2020-01-14 00:12:19 W-7005334
In Review Mobile MobileConnect: Email Notification After Import Into Standard List Always Shows Zero Count After importing into a MobileConnect standard list, the email notification informs the audience is now available for use in Marketing Cloud, but shows a zero count. 2020-01-14 00:12:19 W-7005334
In Review Automations Refresh Mobile Filtered List Activity has unexpected results when automation runs 2 consecutive refresh on separate lists When the lists are refreshed individually though the UI, results are as expected. But when 'List 1' and 'List 2' are ran consecutively in an automation, the data from 'List 1' (incorrect data) will be inserted into the 2nd list. 2020-01-13 19:39:20 W-7054711
In Review Automations Refresh Mobile Filtered List Activity has unexpected results when automation runs 2 consecutive refresh on separate lists When the lists are refreshed individually though the UI, results are as expected. But when 'List 1' and 'List 2' are ran consecutively in an automation, the data from 'List 1' (incorrect data) will be inserted into the 2nd list. 2020-01-13 19:39:20 W-7054711
Fixed Mobile The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release. 2020-01-13 00:58:06 W-6157315
Fixed Mobile The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release. 2020-01-13 00:58:06 W-6157315
Fixed Reporting The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release. 2020-01-13 00:58:06 W-6157315
Fixed Reporting The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release. 2020-01-13 00:58:06 W-6157315
Fixed Journey Builder The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release. 2020-01-13 00:58:06 W-6157315
Fixed Journey Builder The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time, but product team are working on a fix to be issued in a future release. 2020-01-13 00:58:06 W-6157315
No Fix Reporting Omniture Genesis Campaigns (tab) Data Extract passing incorrect character encoding value causing failures Creating new Data Extracts of type Omniture Genesis Campaigns (tab) from Automation Studio Activities, is currently producing extract activities with an incorrect value for the encoding character setting. eg;- The value is displayed as 'UTF-8' instead of the expected numeric value '65001'. 2020-01-10 15:25:50 W-6894337
No Fix Reporting Omniture Genesis Campaigns (tab) Data Extract passing incorrect character encoding value causing failures Creating new Data Extracts of type Omniture Genesis Campaigns (tab) from Automation Studio Activities, is currently producing extract activities with an incorrect value for the encoding character setting. eg;- The value is displayed as 'UTF-8' instead of the expected numeric value '65001'. 2020-01-10 15:25:50 W-6894337
No Fix Admin Duplicating Email from Email Studio Recent Items Overview Screen Doesn't Allow Folder Selection When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work. 2020-01-08 17:57:51 W-6417927
No Fix Admin Duplicating Email from Email Studio Recent Items Overview Screen Doesn't Allow Folder Selection When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work. 2020-01-08 17:57:51 W-6417927
No Fix Email Studio Duplicating Email from Email Studio Recent Items Overview Screen Doesn't Allow Folder Selection When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work. 2020-01-08 17:57:51 W-6417927
No Fix Email Studio Duplicating Email from Email Studio Recent Items Overview Screen Doesn't Allow Folder Selection When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work. 2020-01-08 17:57:51 W-6417927
No Fix Email Studio Content Builder | Templates | Margin/Padding | space added after pixel size in style tag When modified, the style attribute contains space after padding specifications are set in the Block Settings. This space is specifically located after the pixel size designation. This causes rendering issues in some versions of Microsoft Outlook. 2020-01-08 17:57:51 W-6812856
No Fix Email Studio Content Builder | Templates | Margin/Padding | space added after pixel size in style tag When modified, the style attribute contains space after padding specifications are set in the Block Settings. This space is specifically located after the pixel size designation. This causes rendering issues in some versions of Microsoft Outlook. 2020-01-08 17:57:51 W-6812856
Fixed API messageContact route fails when multiple mobile numbers are tied to the same subscriberkey The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload. 2020-01-07 20:44:36 W-6983112
Fixed API messageContact route fails when multiple mobile numbers are tied to the same subscriberkey The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload. 2020-01-07 20:44:36 W-6983112
Fixed Mobile messageContact route fails when multiple mobile numbers are tied to the same subscriberkey The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload. 2020-01-07 20:44:36 W-6983112
Fixed Mobile messageContact route fails when multiple mobile numbers are tied to the same subscriberkey The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload. 2020-01-07 20:44:36 W-6983112
In Review Integrations Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions When using the Marketing Cloud Connector between Einstein Analytics and the Marketing Cloud, a time out can occur when you attempt to select your Connection to the Marketing Cloud. 2019-12-31 00:55:31 W-6265730
In Review Integrations Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions When using the Marketing Cloud Connector between Einstein Analytics and the Marketing Cloud, a time out can occur when you attempt to select your Connection to the Marketing Cloud. 2019-12-31 00:55:31 W-6265730
In Review Mobile When renaming standard mobile connect list it change to a corrupt filtered list When we rename a standard mobile connect list, it change its category to filtered list. It will not display the count of records. But you can see the contacts when you click on the contacts tab. 2019-12-24 10:24:34 W-6342770
In Review Mobile When renaming standard mobile connect list it change to a corrupt filtered list When we rename a standard mobile connect list, it change its category to filtered list. It will not display the count of records. But you can see the contacts when you click on the contacts tab. 2019-12-24 10:24:34 W-6342770
In Review Audience/Contacts Non U.S. Culture Code Characters cause errors linking Data Extensions in Contact Builder Users are currently unable to link objects with non U.S. culture code characters in them. 2019-12-19 16:59:41 W-3775679
In Review Audience/Contacts Non U.S. Culture Code Characters cause errors linking Data Extensions in Contact Builder Users are currently unable to link objects with non U.S. culture code characters in them. 2019-12-19 16:59:41 W-3775679
No Fix Email Studio Marketing Cloud cannot adjust column sizes in History tab of subscriber properties In the History tab of a subscriber properties screen, the columns cannot be expanded though they may contain results too wide for the given space. 2019-12-16 22:32:57 W-4366704
No Fix Email Studio Marketing Cloud cannot adjust column sizes in History tab of subscriber properties In the History tab of a subscriber properties screen, the columns cannot be expanded though they may contain results too wide for the given space. 2019-12-16 22:32:57 W-4366704
In Review Automations Invalid date values for profile attributes breaks filters/groups Marketing Cloud profile attributes with the ‘date’ data type will accept any date entries. When using these attributes for filters or groups though, only the range of 1753-01-01 to 9999-12-31 is allowed. It is very common for clients to use values outside of this range in their ‘date’ attributes, such as 01/01/0001. If a value such as this exists, and that attribute is used in a filter, it breaks the filter. No results will be returned and an error will be thrown on the backend. 2019-12-11 19:46:46 W-7007836
In Review Automations Invalid date values for profile attributes breaks filters/groups Marketing Cloud profile attributes with the ‘date’ data type will accept any date entries. When using these attributes for filters or groups though, only the range of 1753-01-01 to 9999-12-31 is allowed. It is very common for clients to use values outside of this range in their ‘date’ attributes, such as 01/01/0001. If a value such as this exists, and that attribute is used in a filter, it breaks the filter. No results will be returned and an error will be thrown on the backend. 2019-12-11 19:46:46 W-7007836
In Review Email Studio Invalid date values for profile attributes breaks filters/groups Marketing Cloud profile attributes with the ‘date’ data type will accept any date entries. When using these attributes for filters or groups though, only the range of 1753-01-01 to 9999-12-31 is allowed. It is very common for clients to use values outside of this range in their ‘date’ attributes, such as 01/01/0001. If a value such as this exists, and that attribute is used in a filter, it breaks the filter. No results will be returned and an error will be thrown on the backend. 2019-12-11 19:46:46 W-7007836
In Review Email Studio Invalid date values for profile attributes breaks filters/groups Marketing Cloud profile attributes with the ‘date’ data type will accept any date entries. When using these attributes for filters or groups though, only the range of 1753-01-01 to 9999-12-31 is allowed. It is very common for clients to use values outside of this range in their ‘date’ attributes, such as 01/01/0001. If a value such as this exists, and that attribute is used in a filter, it breaks the filter. No results will be returned and an error will be thrown on the backend. 2019-12-11 19:46:46 W-7007836
In Review Mobile Mobile Push Detail Extract Report incorrectly formatted When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly. 2019-12-10 17:10:59 W-6910711
In Review Reporting Mobile Push Detail Extract Report incorrectly formatted When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly. 2019-12-10 17:10:59 W-6910711
In Review Automations Mobile Push Detail Extract Report incorrectly formatted When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly. 2019-12-10 17:10:59 W-6910711
No Fix Email Studio Tracking Extract showing opens in Firefox instead of Chrome When running a tracking extract for a Marketing Cloud send, the results show opens using the Firefox browser, even though the opens were actually done with Chrome. 2019-12-10 14:42:43 W-3496732
No Fix Email Studio Tracking Extract showing opens in Firefox instead of Chrome When running a tracking extract for a Marketing Cloud send, the results show opens using the Firefox browser, even though the opens were actually done with Chrome. 2019-12-10 14:42:43 W-3496732
In Review Email Studio Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. 2019-12-05 16:37:37 W-4412026
In Review Audience/Contacts Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. Data Extension details view uses incorrect timezone for the Created Date and the Modified Date. 2019-12-05 16:37:37 W-4412026
In Review Reporting Discover Report Email Report Results Email not Delivered Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type. 2019-12-03 20:40:24 W-6085293
In Review Reporting Discover Report Email Report Results Email not Delivered Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type. 2019-12-03 20:40:24 W-6085293
In Review Email Studio Discover Report Email Report Results Email not Delivered Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type. 2019-12-03 20:40:24 W-6085293
In Review Email Studio Discover Report Email Report Results Email not Delivered Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type. 2019-12-03 20:40:24 W-6085293
In Review Mobile Cannot add mobile subscription through UI when system locale not in US format ie. 'mm/dd/yyyy' When we attempt to add Mobile subscription through UI from any operating system which has 'system locale' set to anything other than US format i.e 'mm/dd/yyyy', we get the below error "An error occurred attempting to save the mobile subscription. Contact Global support for additional assistance regarding this error". The reason for this is that the code used to generate the date uses toLocaleString, which in some cases will use the system locale date formatting as default. The route itself expect US date formatting. 2019-12-03 18:38:32 W-6862946
In Review Mobile Cannot add mobile subscription through UI when system locale not in US format ie. 'mm/dd/yyyy' When we attempt to add Mobile subscription through UI from any operating system which has 'system locale' set to anything other than US format i.e 'mm/dd/yyyy', we get the below error "An error occurred attempting to save the mobile subscription. Contact Global support for additional assistance regarding this error". The reason for this is that the code used to generate the date uses toLocaleString, which in some cases will use the system locale date formatting as default. The route itself expect US date formatting. 2019-12-03 18:38:32 W-6862946
In Review Journey Builder E2.0 Child BU - Automation Studio Type Audience will cause error if using Data Extension with CustomerKey used by other DE in E2.0 Account Issue occurs only in Business Units other than top-level of Enterprise 2.0 account. Issue occurs only with Automation Studio type Audience. If the Automation Studio Audience is configured for a Data Extension whose CustomerKey value is used by a Data Extension in another Business Unit in the E2.0 structure, it is possible for an error to occur which prevents the Journey from being saved or activated. This typically occurs if the Data Extension's CustomerKey is used by another Data Extension in the top-level Business Unit. The error displayed in the user interface is: "Data Extension 00000000-0000-0000-0000-000000000000 must exist and be active" During configuration of the Automation Studio Audience Entry Source, once the Data Extension is selected, record count from the Data Extension is displayed. When this issue occurs, that record count is not derived from the Data Extension in the Business Unit where the Automation exists. 2019-12-02 14:50:33 W-4336553
In Review Journey Builder E2.0 Child BU - Automation Studio Type Audience will cause error if using Data Extension with CustomerKey used by other DE in E2.0 Account Issue occurs only in Business Units other than top-level of Enterprise 2.0 account. Issue occurs only with Automation Studio type Audience. If the Automation Studio Audience is configured for a Data Extension whose CustomerKey value is used by a Data Extension in another Business Unit in the E2.0 structure, it is possible for an error to occur which prevents the Journey from being saved or activated. This typically occurs if the Data Extension's CustomerKey is used by another Data Extension in the top-level Business Unit. The error displayed in the user interface is: "Data Extension 00000000-0000-0000-0000-000000000000 must exist and be active" During configuration of the Automation Studio Audience Entry Source, once the Data Extension is selected, record count from the Data Extension is displayed. When this issue occurs, that record count is not derived from the Data Extension in the Business Unit where the Automation exists. 2019-12-02 14:50:33 W-4336553
In Review Email Studio Einstein Content Tagging | Tag filter not returning results when show more selected When attempting to search by a tag within Content Builder tag specific results are not displayed when "show more" tags is toggled. 2019-11-27 11:10:15 W-6880526
In Review Email Studio Einstein Content Tagging | Tag filter not returning results when show more selected When attempting to search by a tag within Content Builder tag specific results are not displayed when "show more" tags is toggled. 2019-11-27 11:10:15 W-6880526
No Fix Mobile Content Builder - Large font size causes mobile preview issue In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a preview issue. The emails display correctly when delivered to your mobile device. 2019-11-25 20:44:23 W-6704905
No Fix Mobile Content Builder - Large font size causes mobile preview issue In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a preview issue. The emails display correctly when delivered to your mobile device. 2019-11-25 20:44:23 W-6704905
No Fix Email Studio Content Builder - Large font size causes mobile preview issue In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a preview issue. The emails display correctly when delivered to your mobile device. 2019-11-25 20:44:23 W-6704905
No Fix Email Studio Content Builder - Large font size causes mobile preview issue In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a preview issue. The emails display correctly when delivered to your mobile device. 2019-11-25 20:44:23 W-6704905
In Review Integrations Salesforce Triggered Sends with subsequent rule can prevent evaluation of other triggered sends Salesforce Triggered Sends with subsequent rule can prevent evaluation of subsequent triggered sends. 2019-11-25 16:26:31 W-5482327
In Review Integrations Salesforce Triggered Sends with subsequent rule can prevent evaluation of other triggered sends Salesforce Triggered Sends with subsequent rule can prevent evaluation of subsequent triggered sends. 2019-11-25 16:26:31 W-5482327
In Review Email Studio Link View page not matching exported results When an email contains two links to the same URL, it is possible for exported results for click-per-link data will contain more links and more total clicks than what is displayed in the UI. 2019-11-22 19:37:21 W-5418195
In Review Email Studio Link View page not matching exported results When an email contains two links to the same URL, it is possible for exported results for click-per-link data will contain more links and more total clicks than what is displayed in the UI. 2019-11-22 19:37:21 W-5418195
No Fix API "Create Access is denied!" Error when creating Automation through SSJS/AMPscript When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned. 2019-11-19 19:28:18 W-4812511
No Fix API "Create Access is denied!" Error when creating Automation through SSJS/AMPscript When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned. 2019-11-19 19:28:18 W-4812511
No Fix Automations "Create Access is denied!" Error when creating Automation through SSJS/AMPscript When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned. 2019-11-19 19:28:18 W-4812511
No Fix Automations "Create Access is denied!" Error when creating Automation through SSJS/AMPscript When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned. 2019-11-19 19:28:18 W-4812511
No Fix Pages/Sites "Create Access is denied!" Error when creating Automation through SSJS/AMPscript When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned. 2019-11-19 19:28:18 W-4812511
No Fix Pages/Sites "Create Access is denied!" Error when creating Automation through SSJS/AMPscript When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned. 2019-11-19 19:28:18 W-4812511
No Fix Pages/Sites CloudPages take a long time to save when there is an image block with an svg url. CloudPages take a long time to save when there is an image block with and svg url. For example: https://www.w3.org/Icons/SVG/svg-w3c-h.svg. This can cause a page to take over a minute to save. 2019-11-19 18:58:02 W-5707192
No Fix Pages/Sites CloudPages take a long time to save when there is an image block with an svg url. CloudPages take a long time to save when there is an image block with and svg url. For example: https://www.w3.org/Icons/SVG/svg-w3c-h.svg. This can cause a page to take over a minute to save. 2019-11-19 18:58:02 W-5707192
No Fix Pages/Sites Buttons on Landing Page built with Content Builder editor in CloudPages revert to default color when exiting & re-entering page When a Landing Page is built in CloudPages using Content Builder and a button block is set with a background color, the color will revert to the default gray after exiting and re-entering the page. 2019-11-19 18:58:02 W-5777426
No Fix Pages/Sites Buttons on Landing Page built with Content Builder editor in CloudPages revert to default color when exiting & re-entering page When a Landing Page is built in CloudPages using Content Builder and a button block is set with a background color, the color will revert to the default gray after exiting and re-entering the page. 2019-11-19 18:58:02 W-5777426
Fixed Social Studio Error after using Reply Privately to Facebook Mention Post or Comment Mention in Engage When users attempt to use the "reply privately" feature on a Facebook mention post or comment mention in Social Studio Engage, it will fail and show an error message: Error Posting to Facebook. 2019-11-18 18:45:29 W-6228342
Fixed Social Studio Error after using Reply Privately to Facebook Mention Post or Comment Mention in Engage When users attempt to use the "reply privately" feature on a Facebook mention post or comment mention in Social Studio Engage, it will fail and show an error message: Error Posting to Facebook. 2019-11-18 18:45:29 W-6228342
In Review API SOAP API | Create request | DataFolder object | API Permission Failed response It is not currently possible to create a child folder under the root "My Tracking" folder. A permission error is received regardless of assigned permissions to installed package or user. 2019-11-18 18:38:13 W-6874937
In Review Email Studio SOAP API | Create request | DataFolder object | API Permission Failed response It is not currently possible to create a child folder under the root "My Tracking" folder. A permission error is received regardless of assigned permissions to installed package or user. 2019-11-18 18:38:13 W-6874937
In Review Reporting Multibyte email name garbled in "Journey Builder Email Send Summary" when using "Data File UTF-8" When exporting "Journey Builder Email Send Summary" using "Data File UTF-8", multibyte Email_Name will show as "????". Activity name is not affected. 2019-11-18 02:01:51 W-4676066
In Review Reporting Multibyte email name garbled in "Journey Builder Email Send Summary" when using "Data File UTF-8" When exporting "Journey Builder Email Send Summary" using "Data File UTF-8", multibyte Email_Name will show as "????". Activity name is not affected. 2019-11-18 02:01:51 W-4676066
In Review Audience/Contacts Contact Builder - Data Extension - On Editing Records of Data Extension the size of Columns become too small with a large number of Column Length Editing existing records of a Data Extension when there are more than ~20+ fields will cause the size of fields to be very small and the existing values are not getting displayed. 2019-11-14 13:25:09 W-5942058
In Review Audience/Contacts Contact Builder - Data Extension - On Editing Records of Data Extension the size of Columns become too small with a large number of Column Length Editing existing records of a Data Extension when there are more than ~20+ fields will cause the size of fields to be very small and the existing values are not getting displayed. 2019-11-14 13:25:09 W-5942058
In Review Audience/Contacts Contact Builder | All Contacts | Non-ASCII characters not supported within Email Subject Line in Engagement > Activity Non-ASCII characters display as question marks (??) within Content Builder > All Contacts > Engagement instead of the characters that they actually are. 2019-11-12 16:51:38 W-6764434
In Review Social Studio Twitter Published Post by Engagement Card Sorts the Engagement column out of order While viewing Twitter Engagement through a Twitter Published Post by Engagement card in Analyze, the column sorting will sort the Engagement out of order instead of Descending or Ascending order. 2019-11-11 16:08:41 W-5840135
In Review Social Studio Twitter Published Post by Engagement Card Sorts the Engagement column out of order While viewing Twitter Engagement through a Twitter Published Post by Engagement card in Analyze, the column sorting will sort the Engagement out of order instead of Descending or Ascending order. 2019-11-11 16:08:41 W-5840135
In Review Einstein/Predictive Einstein Content Block (Email Recommendations) not selectable within Stack 50 The Einstein Content Block with Content Builder, used to leverage Email recommendations logic is not selectable for accounts located on Stack 50. 2019-11-07 11:29:49 W-6144007
In Review Reporting Discover Reports intermittently Error when Scheduled Delivery is sent to the FTP When a Report is built using the Discover package and scheduled to Submit the Report on a schedule, and the delivery option is the FTP, intermittently the Report will fail to generate and an Error Message will display in the generated file. 2019-10-31 20:55:39 W-5401211
Fixed API Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value). 2019-10-31 19:58:35 W-6309721
Fixed API Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value). 2019-10-31 19:58:35 W-6309721
Fixed Mobile Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing' If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time. 2019-10-31 19:58:35 W-6417434
Fixed Mobile Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing' If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time. 2019-10-31 19:58:35 W-6417434
Fixed Sending Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value). 2019-10-31 19:58:35 W-6309721
Fixed Sending Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value). 2019-10-31 19:58:35 W-6309721
Fixed Sending Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing' If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time. 2019-10-31 19:58:35 W-6417434
Fixed Sending Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing' If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time. 2019-10-31 19:58:35 W-6417434
Fixed Audience/Contacts Cannot link a DE that is already linked after changing field name If you change a field name on a data extension that is used in a link between attribute sets in Data Designer, you can no longer link on that data extension using that same field. 2019-10-31 19:58:35 W-6309977
Fixed Audience/Contacts Cannot link a DE that is already linked after changing field name If you change a field name on a data extension that is used in a link between attribute sets in Data Designer, you can no longer link on that data extension using that same field. 2019-10-31 19:58:35 W-6309977
In Review Email Studio Social Follow content block default image url unavailable The default image source for the Social Follow block in our Basic templates point to a broken image link. 2019-10-30 20:16:20 W-6824188
In Review Email Studio Social Follow content block default image url unavailable The default image source for the Social Follow block in our Basic templates point to a broken image link. 2019-10-30 20:16:20 W-6824188
In Review Journey Builder Decision splits evaluating contacts incorrectly due to caching issues for similar criteria. Journey Builder caches decision split criteria selectors for maximum performance. However, due to an issue, filters using different data types are cached using the same cache key. As a result, the decision split fails when evaluating the decision split filter. 2019-10-30 10:15:25 W-6592986
In Review Journey Builder Decision splits evaluating contacts incorrectly due to caching issues for similar criteria. Journey Builder caches decision split criteria selectors for maximum performance. However, due to an issue, filters using different data types are cached using the same cache key. As a result, the decision split fails when evaluating the decision split filter. 2019-10-30 10:15:25 W-6592986
Fixed Social Studio Internal publish error after publishing a Linkedin Video with Targeting in Social Studio After attempting to publish a scheduled Linkedin Video Post with Targeting in Social Studio Publish (eg: Country=United States), it results in a failed post error: internal publish error 2019-10-29 13:29:40 W-6610902
Fixed Social Studio Internal publish error after publishing a Linkedin Video with Targeting in Social Studio After attempting to publish a scheduled Linkedin Video Post with Targeting in Social Studio Publish (eg: Country=United States), it results in a failed post error: internal publish error 2019-10-29 13:29:40 W-6610902
In Review Journey Builder Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path. 2019-10-25 19:06:10 W-4192763
In Review Audience/Contacts Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path. 2019-10-25 19:06:10 W-4192763
Fixed Social Studio Twitter Images and Facebook Avatars are not being displayed in Social Customer Service As of the Winter 20 release, users of Social Customer Service would have noticed that Twitter DM and Facebook Avatar images have stopped rendering in the platform due to an issue. 2019-10-24 05:55:37 W-6620369
Fixed Social Studio Twitter Images and Facebook Avatars are not being displayed in Social Customer Service As of the Winter 20 release, users of Social Customer Service would have noticed that Twitter DM and Facebook Avatar images have stopped rendering in the platform due to an issue. 2019-10-24 05:55:37 W-6620369
No Fix Admin Numbers in Numbered Lists Do Not Reflect Font Size Changes in Content Builder Emails When modifying the font size of a numbered list in the Content Builder Editor, the actual numbers do not respect the size change. 2019-10-24 01:53:35 W-5374347
No Fix Admin Numbers in Numbered Lists Do Not Reflect Font Size Changes in Content Builder Emails When modifying the font size of a numbered list in the Content Builder Editor, the actual numbers do not respect the size change. 2019-10-24 01:53:35 W-5374347
No Fix Email Studio Numbers in Numbered Lists Do Not Reflect Font Size Changes in Content Builder Emails When modifying the font size of a numbered list in the Content Builder Editor, the actual numbers do not respect the size change. 2019-10-24 01:53:35 W-5374347
No Fix Email Studio Numbers in Numbered Lists Do Not Reflect Font Size Changes in Content Builder Emails When modifying the font size of a numbered list in the Content Builder Editor, the actual numbers do not respect the size change. 2019-10-24 01:53:35 W-5374347
In Review Sending Email Calendar Automation Events have Incorrect Re-occurrence Times When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run. 2019-10-23 08:34:00 W-4368559
In Review Sending Email Calendar Automation Events have Incorrect Re-occurrence Times When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run. 2019-10-23 08:34:00 W-4368559
In Review Automations Email Calendar Automation Events have Incorrect Re-occurrence Times When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run. 2019-10-23 08:34:00 W-4368559
In Review Automations Email Calendar Automation Events have Incorrect Re-occurrence Times When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run. 2019-10-23 08:34:00 W-4368559
In Review Email Studio Email Calendar Automation Events have Incorrect Re-occurrence Times When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run. 2019-10-23 08:34:00 W-4368559
In Review Email Studio Email Calendar Automation Events have Incorrect Re-occurrence Times When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this is corrected for the next event but sequential events are still incorrectly calculated. This is only affecting the UI and not an accurate representation of when the automation will run. 2019-10-23 08:34:00 W-4368559
In Review Journey Builder Errors updating Decimal & Currency field with more than 5 digits / negative values in Sales Cloud Object Activity If a user enters more than 5 digits / negative value in a number or currency field type within a Sales Cloud Activity - Journey Builder will throw the below errors; - Please enter a valid number of type double - Please enter a valid decimal number without currency symbols. 2019-10-22 08:16:18 W-6702977
In Review Automations Cannot load Automations when User has specific Time Zone If the Cloud Preference/Time Zone for a user is set to "(GMT-3:00) Santiago" and they go into Automation Studio, clicking on any Automation will cause the screen to get stuck loading. 2019-10-22 04:59:36 W-6742314
In Review Automations Cannot load Automations when User has specific Time Zone If the Cloud Preference/Time Zone for a user is set to "(GMT-3:00) Santiago" and they go into Automation Studio, clicking on any Automation will cause the screen to get stuck loading. 2019-10-22 04:59:36 W-6742314
In Review Automations Double Hyphen Comments in Query Activities cause them to fail during execution Utilizing double hyphen comments in SQL Activities cause them to fail at run time. 2019-10-21 20:54:53 W-4852510
In Review Automations Double Hyphen Comments in Query Activities cause them to fail during execution Utilizing double hyphen comments in SQL Activities cause them to fail at run time. 2019-10-21 20:54:53 W-4852510
Fixed Journey Builder Journey Builder History Page does not show recent records When viewing Journey Builder Event History, you may notice one or more issues: -Contacts Accepted being greater than Contacts Evaluated -Contacts Accepted or Evaluated showing 0 despite successful injections -Contacts Accepted or Evaluated numbers that are lower than expected -Clicking on either of those and not seeing any history -Not seeing history under the History tab in Journey Builder -Missing History for certain records 2019-10-21 16:21:54 W-4851984
Fixed Journey Builder Journey Builder History Page does not show recent records When viewing Journey Builder Event History, you may notice one or more issues: -Contacts Accepted being greater than Contacts Evaluated -Contacts Accepted or Evaluated showing 0 despite successful injections -Contacts Accepted or Evaluated numbers that are lower than expected -Clicking on either of those and not seeing any history -Not seeing history under the History tab in Journey Builder -Missing History for certain records 2019-10-21 16:21:54 W-4851984
In Review Integrations Marketing Cloud Connect Deep Links do not function in some Multi-org configurations Deep Links (Go To Marketing Cloud, New button to create MC Email, etc) will not function for some multi-org configurations. When clicked, the browser will not resolve to the expected Marketing Cloud account location, often displaying a DNS error. This is not expected to impact Orgs integrated with the top-level or EnterpriseID of an E2.0 multi-org deployment. 2019-10-18 11:52:14 W-3377196
Fixed Pages/Sites IE11 can not open CloudPages menus and the screen stays white IE11 can not open CloudPages menus correctly and the screen stays white and there is an error in the console. 2019-10-16 14:19:33 W-6529663
Fixed Pages/Sites IE11 can not open CloudPages menus and the screen stays white IE11 can not open CloudPages menus correctly and the screen stays white and there is an error in the console. 2019-10-16 14:19:33 W-6529663
Fixed Journey Builder Journey Builder Decision Split Attribute Drag and Drop Fails in Chrome version 77.0.3865.75 When using Chrome Version 77 on Windows, there is an error that occurs when attempting to drag an attribute from the data-library on the left hand side to the expression builder canvas on the right. Areas affected: * Decision Split * Entry Sources * Goals * Exit Criteria The issue has only been observed on Chrome Version 77 on Windows so far. Chrome Version 77 on Mac works as expected as well as the latest versions of Firefox and IE on Windows. Related Browser Issue: https://bugs.chromium.org/p/chromium/issues/detail?id=1005747 2019-10-16 14:19:33 W-6582541
Fixed Journey Builder Journey Builder Decision Split Attribute Drag and Drop Fails in Chrome version 77.0.3865.75 When using Chrome Version 77 on Windows, there is an error that occurs when attempting to drag an attribute from the data-library on the left hand side to the expression builder canvas on the right. Areas affected: * Decision Split * Entry Sources * Goals * Exit Criteria The issue has only been observed on Chrome Version 77 on Windows so far. Chrome Version 77 on Mac works as expected as well as the latest versions of Firefox and IE on Windows. Related Browser Issue: https://bugs.chromium.org/p/chromium/issues/detail?id=1005747 2019-10-16 14:19:33 W-6582541
Fixed Social Studio Unable to Reply to Instagram Business Reply Posts in Social Customer Service In Social Customer Service after trying to reply to an Instagram Business Reply post, it will result in an error message on the case feed: error.network.unsupported_post_request 2019-10-12 18:00:17 W-5652895
Fixed Social Studio Unable to Reply to Instagram Business Reply Posts in Social Customer Service In Social Customer Service after trying to reply to an Instagram Business Reply post, it will result in an error message on the case feed: error.network.unsupported_post_request 2019-10-12 18:00:17 W-5652895
In Review Reporting Scheduled Discover Reports can become corrupt Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. Downloading Report ...Downloading Report ... When your download is complete window.onload = function() { window.setTimeout('document.forms[0].submit()' 2019-10-10 15:26:03 W-4138643
In Review Audience/Contacts Modified date in All Contacts is inaccurate All Contacts within Contact Builder has a modified date for each record. This value is not currently accurate and can appear to be in the future. 2019-10-09 20:39:39 W-6266174
In Review Pages/Sites Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2019-10-09 15:55:00 W-5749714
In Review Email Studio Previously saved Layout Block used with Reference Content Block in a CloudPages Content Builder Landing Page exposes code on a published page Using a reference content block and pulling in a layout content block on a CloudPage (Content Builder Landing Page) exposes slot/block code on a published page 2019-10-09 15:55:00 W-5749714
No Fix Reporting ARIA-hidden elements are not appearing the email tracking link overlay page Elements in an email created via Paste HTML, using 'aria-hidden' are not displaying in the Marketing Cloud Tracking > Link Overlay page. 2019-10-07 18:27:57 W-4132414
No Fix Reporting ARIA-hidden elements are not appearing the email tracking link overlay page Elements in an email created via Paste HTML, using 'aria-hidden' are not displaying in the Marketing Cloud Tracking > Link Overlay page. 2019-10-07 18:27:57 W-4132414
No Fix Email Studio ARIA-hidden elements are not appearing the email tracking link overlay page Elements in an email created via Paste HTML, using 'aria-hidden' are not displaying in the Marketing Cloud Tracking > Link Overlay page. 2019-10-07 18:27:57 W-4132414
No Fix Email Studio ARIA-hidden elements are not appearing the email tracking link overlay page Elements in an email created via Paste HTML, using 'aria-hidden' are not displaying in the Marketing Cloud Tracking > Link Overlay page. 2019-10-07 18:27:57 W-4132414
Fixed Integrations Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package will fail to preview the thumbnail in Salesforce and you will see the error/message in Salesforce:  "The email thumbnail could not be retrieved" 2019-10-07 12:50:29 W-5374080
Fixed Integrations Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package will fail to preview the thumbnail in Salesforce and you will see the error/message in Salesforce:  "The email thumbnail could not be retrieved" 2019-10-07 12:50:29 W-5374080
Fixed Journey Builder Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package will fail to preview the thumbnail in Salesforce and you will see the error/message in Salesforce:  "The email thumbnail could not be retrieved" 2019-10-07 12:50:29 W-5374080
Fixed Journey Builder Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package will fail to preview the thumbnail in Salesforce and you will see the error/message in Salesforce:  "The email thumbnail could not be retrieved" 2019-10-07 12:50:29 W-5374080
No Fix Integrations Sales Cloud Canvas Activities use shortest path available when using Contact Data Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity. 2019-09-25 19:54:39 W-6109280
No Fix Integrations Sales Cloud Canvas Activities use shortest path available when using Contact Data Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity. 2019-09-25 19:54:39 W-6109280
No Fix Journey Builder Sales Cloud Canvas Activities use shortest path available when using Contact Data Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity. 2019-09-25 19:54:39 W-6109280
No Fix Journey Builder Sales Cloud Canvas Activities use shortest path available when using Contact Data Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity. 2019-09-25 19:54:39 W-6109280
No Fix Journey Builder Wait By Attribute using shortest contact model path - incorrectly processing contacts immediately Wait By Attribute is defaulting to the shortest path in the contact model to the referenced attribute despite specifying a specific path. For paths that contain multiple relationships, the actual path used when the system processes the contact might be different where there is another path with the same or less number of relationships to the same attribute. This may result in the correct attribute not being related to the contact in the journey, as a result the activity will process the contacts out of the wait immediately. 2019-09-25 19:54:39 W-6648741
No Fix Journey Builder Wait By Attribute using shortest contact model path - incorrectly processing contacts immediately Wait By Attribute is defaulting to the shortest path in the contact model to the referenced attribute despite specifying a specific path. For paths that contain multiple relationships, the actual path used when the system processes the contact might be different where there is another path with the same or less number of relationships to the same attribute. This may result in the correct attribute not being related to the contact in the journey, as a result the activity will process the contacts out of the wait immediately. 2019-09-25 19:54:39 W-6648741
In Review Journey Builder Deleting inner criteria in filters used in Journey Builder does not save properly If certain steps are followed, you can create a filter in Journey Builder that does not behave as expected. 2019-09-25 19:54:39 W-6533509
In Review Journey Builder Deleting inner criteria in filters used in Journey Builder does not save properly If certain steps are followed, you can create a filter in Journey Builder that does not behave as expected. 2019-09-25 19:54:39 W-6533509
No Fix Audience/Contacts Sales Cloud Canvas Activities use shortest path available when using Contact Data Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity. 2019-09-25 19:54:39 W-6109280
No Fix Audience/Contacts Sales Cloud Canvas Activities use shortest path available when using Contact Data Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen when a contact goes through the activity. 2019-09-25 19:54:39 W-6109280
In Review Reporting Inflated Tracking Results in Discover when Send Log has NULL values When Discover is implemented with send time attributes from the send log, if a send utilized the send log but contained NULL values, the tracking stats in Discover will be inflated. 2019-09-23 16:14:22 W-5378927
In Review Reporting Inflated Tracking Results in Discover when Send Log has NULL values When Discover is implemented with send time attributes from the send log, if a send utilized the send log but contained NULL values, the tracking stats in Discover will be inflated. 2019-09-23 16:14:22 W-5378927
In Review Journey Builder Infinite branch loop error in Journey when copying journey workflow containing joins When attempting to use the Journey workflow "Copy Activities" functionality to copy activities that include decision split paths that are being joined to each other, the process can hang when dragging the 'Copied Activities Clipboard' on to the Journey canvas. An 'infinite branch loop detected' error can be seen in the browser Developer console. 2019-09-20 15:19:48 W-6597160
In Review Journey Builder Infinite branch loop error in Journey when copying journey workflow containing joins When attempting to use the Journey workflow "Copy Activities" functionality to copy activities that include decision split paths that are being joined to each other, the process can hang when dragging the 'Copied Activities Clipboard' on to the Journey canvas. An 'infinite branch loop detected' error can be seen in the browser Developer console. 2019-09-20 15:19:48 W-6597160
In Review Audience/Contacts Space character with specific condition on Exclusion Criteria is converted to ' ' after reopening it in Audience Builder Space character with specific condition on Exclusion Criteria is converted to ' ' after reopening it in Audience Builder - When starting with a space character - When 2 space characters between the words 2019-09-17 01:10:55 W-6315996
In Review Audience/Contacts Space character with specific condition on Exclusion Criteria is converted to ' ' after reopening it in Audience Builder Space character with specific condition on Exclusion Criteria is converted to ' ' after reopening it in Audience Builder - When starting with a space character - When 2 space characters between the words 2019-09-17 01:10:55 W-6315996
Fixed Journey Builder 'Opporutnity:ContactId WASSET' criteria gets automatically added to entry criteria when using Salesforce Data Entry source with Opportunity Object When a Journey is created with Salesforce Data as entry source using below configuration: > Opportunity as the object > 'contact' in 'who to inject' > using 'Is Updated' and 'Meets specific Event criteria' the Criteria "Opportunity:ContactId WASSET" is getting automatically added to the entry criteria along with other criteria's you are selected. This prevents records from entering the journey. 2019-09-13 19:00:04 W-6529678
Fixed Journey Builder 'Opporutnity:ContactId WASSET' criteria gets automatically added to entry criteria when using Salesforce Data Entry source with Opportunity Object When a Journey is created with Salesforce Data as entry source using below configuration: > Opportunity as the object > 'contact' in 'who to inject' > using 'Is Updated' and 'Meets specific Event criteria' the Criteria "Opportunity:ContactId WASSET" is getting automatically added to the entry criteria along with other criteria's you are selected. This prevents records from entering the journey. 2019-09-13 19:00:04 W-6529678
Fixed Journey Builder Cannot use Data Binding to update Email Address in Update Contact Activity When using an Update Contact Activity in Journey Builder and entering a data binding expression using mustache brackets to update an email data type field on a data extension, the activity configuration cannot be saved. 2019-09-13 19:00:04 W-6531594
Fixed Journey Builder Cannot use Data Binding to update Email Address in Update Contact Activity When using an Update Contact Activity in Journey Builder and entering a data binding expression using mustache brackets to update an email data type field on a data extension, the activity configuration cannot be saved. 2019-09-13 19:00:04 W-6531594
No Fix Journey Builder Validate fails when message contains double byte in script expression When replacing a content in an active Journey, message validation fails when content includes a script expression with double byte character. 2019-09-12 00:09:22 W-6069395
No Fix Journey Builder Validate fails when message contains double byte in script expression When replacing a content in an active Journey, message validation fails when content includes a script expression with double byte character. 2019-09-12 00:09:22 W-6069395
In Review Reporting Standard Campaign reports do not pull in campaigns with only audiences associated to the campaign Campaign Email Job Tracking Summary, Campaign Email Tracking Report, and Campaign Email Tracking Summary will not show campaigns that only have audiences (list/data extension/group) associated with them. 2019-09-09 23:13:04 W-4707038
In Review Reporting Standard Campaign reports do not pull in campaigns with only audiences associated to the campaign Campaign Email Job Tracking Summary, Campaign Email Tracking Report, and Campaign Email Tracking Summary will not show campaigns that only have audiences (list/data extension/group) associated with them. 2019-09-09 23:13:04 W-4707038
Fixed Journey Builder Journey Builder Email Validation checks for unsubscribe link on transactional messages Journey Builder checks for unsubscribe links regardless of which send classification is used. 2019-09-09 16:05:07 W-5547942
Fixed Journey Builder Journey Builder Email Validation checks for unsubscribe link on transactional messages Journey Builder checks for unsubscribe links regardless of which send classification is used. 2019-09-09 16:05:07 W-5547942
No Fix Sending